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    Monday, August 26, 2019

    OnePlus Moronic Monday (August 26, 2019) - Your weekly questions thread!

    OnePlus Moronic Monday (August 26, 2019) - Your weekly questions thread!


    Moronic Monday (August 26, 2019) - Your weekly questions thread!

    Posted: 26 Aug 2019 07:20 AM PDT

    This is /r/oneplus' weekly thread for simple questions. More complicated tech support requests and comments begging for codes etc. are not allowed.

    submitted by /u/AutoModerator
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    Look who's got a OnePlus

    Posted: 26 Aug 2019 10:58 AM PDT

    Will OnePlus 5T get the Android 10 update?

    Posted: 26 Aug 2019 09:25 AM PDT

    [Help] OnePlus 7 Pro shuts off at least once a day

    Posted: 26 Aug 2019 07:54 PM PDT

    Since last week my OnePlus 7 Pro has been shutting down randomly almost at least once a day. It always happens when I'm sleeping or taking a nap, and I have to turn it on by pressing the power and volume up button. I've missed multiple alarms. The only thing that's changed since then is that I added a Dbrand grip case and a glass screen protector.

    Anyone else having this issue, or know what's happening?

    submitted by /u/sekhonpra
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    Leather case for OP 7 pro

    Posted: 26 Aug 2019 07:46 AM PDT

    Has anyone found any genuin leather cases(not a wallet case) for OP7 Pro?

    Something similar to this iPhone X case

    submitted by /u/Ritzoe92
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    Display Broken, Need Ideas

    Posted: 26 Aug 2019 05:38 PM PDT

    My wife dropped her 6T face down on the basement floor and the display no longer displays. The glass is not cracked, it just doesn't show anything except occasionally some funky lines that look like a scrambled television channel.

    Is there any way for me to duplicate the display easily? It does recognize touch somewhat. Is there a cable I can get to add a display via USB? Anything? Thanks in advance.

    submitted by /u/TPLr6
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    Googles messages app won't use the default sms tone, it uses the overall default notification tone (oneplus 6T/beta software)

    Posted: 26 Aug 2019 10:48 AM PDT

    I'd like a separate tone for sms text messages than for all other notifications. I prefer the Google version of messages over the oneplus version, is there a simple way to get this set? The only option I've found that works is to individually set a contacts text tone.

    submitted by /u/BigCam22
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    Estimated cost to repair back of OnePlus 7 pro?

    Posted: 26 Aug 2019 09:52 AM PDT

    I dropped my phone over the weekend, only about a 3 foot drop, and shattered the back plate of my op 7 pro (Nebula Blue). Anybody have an idea of the cost to replace this? Thanks!

    submitted by /u/OpenParty
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    What are your favorite cases for the Pro 7

    Posted: 26 Aug 2019 04:25 PM PDT

    OnePlus is not refunding me after receiving my phones

    Posted: 26 Aug 2019 10:15 AM PDT

    One was opened just to inspect it, other one was sealed in box. I purchased to 7 Pros from Canada and decided against them and to just opt for a Redmi Note for me and my mom.

    I got an RMA number and they approved my return, verified that they received it but I was only received a refund for one item.

    I have been on and off on the phone with there support for almost a month now and progress has varied from them acknowledging this was caused by a system error and telling me it will be resolved in 24 hours (they told me this 3 weeks ago). To employees that can barely speak English telling me everything is fine and that I already received both refunds.

    I am at my wit's end and I can say I will never support this company again at this point as the customer service has been an absolute nightmare.

    I just spent an hour on the phone with someone who could barely speak English and ended up hanging up on me while on "hold" for 20 minutes.

    I am out half the money on a 2000 dollar return that was well within the 14 day period.

    submitted by /u/mayoung10
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    Does OnePlus 7 Pro 1-Year Warranty cover Burn In?

    Posted: 26 Aug 2019 03:47 PM PDT

    Does anyone know by any chance if the 1 year OnePlus 7 Pro manufacturer warranty cover burn in.

    I have a very noticeable burn in on my OnePlus 7 Pro on the upper right hand corner of the display, the burn in is from the cell signal from the status bar.

    submitted by /u/Viewtiful_Joe_
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    how does Oxygen OS' caller ID work?

    Posted: 26 Aug 2019 07:09 PM PDT

    I get it that it was a much sought out feature, and kudos to Oneplus for baking that into the OS, but I'm yet to see it work besides a rare block of spam once in a while. 9 times out of 10, spam/unknown calls would bust their way through without the slightest ID.

    Im curious as to how 1+ runs this gig. who do they partner with for such lousy detection (my 2 cents), because it sure ain't Truecaller.

    submitted by /u/serialkvetcher
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    Is anyone else's phone date/time off?

    Posted: 26 Aug 2019 12:47 PM PDT

    This is a bit of a weird one, it doesn't bother me that much however I thought if anyone had a solution it wouldn't hurt.

    When I take photos they often show up in Google photos as taken on different days. For example I received my OnePlus 7 Pro on the 23rd and took some photos, yet some photos show up as taken on the 22nd which is impossible.

    The date and time on my phone as per settings are all correct and I'm always connected via cellular or WiFi.

    Anyone else having this problem?

    submitted by /u/losthiggeldyfiggeldy
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    Images folder in file manager out of order

    Posted: 26 Aug 2019 06:35 PM PDT

    (I couldn't post on the one plus community forums because of the 15 day wait, so I'm posting here)

    I downloaded a book, but when I scroll through the images using file manager, they sometimes get mixed up when I swipe. This problem only appears when I'm swiping, because when I'm looking at the previews they are in order.

    This really messes up my reading, as the characters are suddenly in a different scene and/or talking about something completely different.

    submitted by /u/SleepyGarfield
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    OP5 capacitive buttons unresponsive

    Posted: 26 Aug 2019 09:26 AM PDT

    I'm on the latest open beta (OB 35)

    so I finish up watching a YouTube video and need to go back to my homescreen and when I press the home button, nothing happens. nothing. then I try pressing the back button, the recent apps button, and even the volume rockers, but to no response whatsoever.

    what works is the on/off button, and the fingerprint sensor only when I want to unlock my phone. I've been having this problem quite frequently these past few weeks.

    the only solution is to reboot my phone. however, just to get the task done quick and not have to wait for the reboot, I just enable the on-screen buttons. but nothing except rebooting the phone seems to fix the problem for me.

    • I've enabled/disabled gaming mode.
    • I've played around in the buttons & gestures but nothing seems to fix the issue

    am I missing something? please help. thanks!

    submitted by /u/DaftSaraf
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    Broke my glass and got a new phone, a few questions

    Posted: 26 Aug 2019 09:23 AM PDT

    So I broke my 6T screen a few weeks ago and got I fixed. Now I got a screen protector on it as well and my touch screen doesn't work properly. For example, it makes double taps with one touch and vice versa. If I scroll through Instagram, it might like a picture or on Reddit I might like on open a post. Has this happened to anyone else? I do not want to take the screen protector away incase I get a new one from the firm that I got this one from.

    submitted by /u/fikkomikko
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    Anyone else have these issues with the 7 pro?

    Posted: 26 Aug 2019 06:02 PM PDT

    Got mine a couple months ago and love it but have a few issues that not sure if there's a fix for.

    I'm using ATT. When Im on a call and I swap it to speaker, the quality is so bad. My voice goes in and out, I tried recording myself and if sounds fine, not sure where the issue is.

    When I have the aux plugged in and listening to Spotify through the car speaker, the volume on the phone lowers itself, sometimes to a super low volume.

    Anyone else run into this issue?

    submitted by /u/boolol
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    Bought a OnePlus 7(not pro) in China. Got a few questions for you guys

    Posted: 26 Aug 2019 03:13 AM PDT

    So I bought the phone about a month ago in China and it came with Hydrogen OS. Just found out that the Chinese version is missing a 4g band (I use Sprint in the US). Will this have a major effect on my usage in major cities in the US? I've been having problems downloading/using paid apps from the Google play store, which I had to download manually. Might be due to my Google account being currently based in Thailand? I can't change my account location yet because I am not back in the United States. Anyone else ever have this kind of problem? I really appreciate any answers here as I'm not really knowledgeable on phones, and especially not Android.

    I bought the phone on jingdong for 2999rmb if anyone was wondering. I love it so far except for the above mentioned problems.

    submitted by /u/Naaahhh
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    Any chance that Android 10 on a custom ROM will come to the 6T before the official update?

    Posted: 26 Aug 2019 10:55 AM PDT

    So I've tried the DP3 and it was highly unstable. Frequent app crashes and random reboots. Is there any chance that Android 10 will come on a custom ROM for the 6T before the official update? Has this happened before for other phones when the source code for other Android versions was released?

    submitted by /u/Articunos7
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    oneplus 5t issue with signal sms only showing notifications after i open signal app.

    Posted: 26 Aug 2019 04:21 PM PDT

    pretty much as the title states. about a month, month and a half ago i stopped receiving signal texts when they occur. only after opening the app do i see a pile of received messages. my wife says when she sends messages she doesn't get the double check on her notifications.

    what i've done so far to troubleshoot:

    1. unistalled / reinstalled
    2. ensured that there is no battery optimization.
    3. made sure that notifications were on.
    4. has unrestricted cellular / wifi usage.

    i found a thread online similar to my issue and could not find anything about unregistering and registrating so figured that was another phone thing here but did the other things. https://github.com/signalapp/Signal-Android/issues/5085

    might not be a oneplus issue but i've never had this issue before so i was hoping that the oneplus community might have some suggestions.

    thanks in advance!

    submitted by /u/baudman
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    Will I trigger dm_verity if I root my 3T running Pie?

    Posted: 26 Aug 2019 08:49 AM PDT

    Title basically.

    My 3T was rooted and running Android 8 when I sent it back to OP for a battery replacement. As expected, it's come back with stock recovery and Android 9.

    If I unlock the bootloader, flash TWRP and Magisk, will it trigger dm_verity? I'm a bit out of the loop these days. Thanks.

    submitted by /u/s_nut_zipper
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    This close to making the Apple switch to a OnePlus 7!

    Posted: 26 Aug 2019 04:17 PM PDT

    Hello! I am this close to diving headfirst into Android phone with the OnePlus 7. It is ~$470 on Amazon right now and that just seems too good of a deal not to hop on. The main concerns I have are the lack of warranty through Amazon and the difficulty of getting it repaired if god forbid, something breaks on it. I'm in the U.S. so I would have to ship it off. I'm also between the Mirror Gray and Red versions and can't decide :(

    Convince me to buy this phone. I'm coming from an iPhone 5 like a pleb so anything is better.

    submitted by /u/cleath12
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    7 Pro Dome Glass users, can I borrow/buy your dropper tool (installation bracket)?

    Posted: 26 Aug 2019 04:16 PM PDT

    As the title says.

     

    Dome glass has the installation bracket or tool used to align the phone / glue / tempered glass. I'm looking to borrow / buy a used one from you. Not sure if they're reusable though.

     

    Currently you can get these styles of screen protectors for less than 3 bucks shipped on aliexpress, just that nobody has the installation bracket.

     

    Thanks.

    submitted by /u/mobius1_nbr
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    Music gestures barely work

    Posted: 26 Aug 2019 08:39 AM PDT

    I am using the 5t on latest pie I think.

    So when playing music on Spotify with the notification displaying using the gestures often just doesn't work for longer periods of time. The thing is that I know it registers the gestures because of the haptic feedback, and other gestures also work fine.

    I should note that I am often playing Spotify through another device, but it isn't that this is an impossible combo because it often also does work.

    Any people with the same problem? Honestly it's very frustrating when relying on it

    submitted by /u/hotlinesmith
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    Oneplus 7 pro: What is the fastest charger/cable without warpcharge

    Posted: 26 Aug 2019 03:55 PM PDT

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