IT Career How to proceed: Having joined IT in 2nd Lvl support with no IT training and virtually no IT job experience |
- How to proceed: Having joined IT in 2nd Lvl support with no IT training and virtually no IT job experience
- Someone make up my mind for me.
- What questions to ask a recruiter/hiring manager during the job interview?
- Cybersecurity Accelerators - Worth it?
- Pathway to becoming a programmer
- Saw this posted in a Facebook group - and part of me is frustrated at the hours I've put in studying
- Coding Boot camp or go back for a second degree?
- What "IT Security Support Engineer" should know
- Code documentation
- minimum prereq knowledge for AWS Cloud related careers
- Salary for Software/IT Project Manager question?
- Collision in Toronto: Startups in Maple Syrup | Redwerk
- Is internal IT less stressful than MSP?
- MSP VS Internal IT VS what route do I take helpdesk/service desk gripes
- Consulting / Remote work possibilities?
- In need of advice I graduated last spring and still am unemployed.
- IT Salary/Role Progression
- Just failed Security+
- Starting a new job. Tips?
- How differently should I treat an interview where I'm only applying for the pay rise?
- At what point does technical skill stop mattering and your social skills become prioritized in your career?
- Getting a help desk position without certifications
- Pivot at Amazon
| Posted: 04 Jul 2019 02:21 AM PDT I (38 years, business degree, based in Europa) switched careers and enjoy working in IT again. I have worked in contract administration in pharma for the past few years. Aprt from doing what I can to make a valuable contribution at work and learning what I can from working there. Is there any particular thing I should do besides like learning specific skills according to my interests, obtaining certifications like those from Microsoft, Amazon, ITIL? I also consider working in Canada for a while. It seems there is a high demand for IT professionals. However, I wonder how much experience, what credentials, etc. will be required to have a realstic chance. Thanks for reading and contributing. [link] [comments]  |
| Someone make up my mind for me. Posted: 04 Jul 2019 07:07 AM PDT Here's some background on me: 36 Years old. No official work experience in any IT industry. Worked as a VLS (Vertical Launching Systems) Technician in the Navy about 10 years ago. Currently not employed. Right now I'm studying for the A+ certifications (1001, 1002). I received the Google IT Support Professional certification from Coursera, but have no "Official" certifications yet. My problem is, I know I want to work with technology. I always have. I just don't know what sort of job I should be working towards. Should I get my A+ and work help desk? I'm really interested in AWS Architecture and cloud computing, but I can't find ANY jobs near me that have anything to do with that. I've done a little bit of Python programming, but nothing significant. I've built numerous computers, fixed them for family and friends, but haven't done it as an actual job before. I'm old enough as it is, and I don't want to waste what little time I have left studying for something that will be useless to me. Not to mention, certifications are NOT cheap. I really want to work in the IT world, but I feel like I'm 7 years old again, wondering what I want to be when I grow up. If anyone has any advice, or suggestions, I'd love to hear them. Thanks in advance! [link] [comments]  |
| What questions to ask a recruiter/hiring manager during the job interview? Posted: 04 Jul 2019 10:06 AM PDT Do you usually ask questions during your job interviews? I never did so, until I realized that it gives me extra information about the company and helps me express my interest in the vacancy. Here is a list of sample questions for tech specialists to ask during the interview. Do you ask these or other questions on your job interviews? How do the interviewers react to it? [link] [comments]  |
| Cybersecurity Accelerators - Worth it? Posted: 04 Jul 2019 06:20 AM PDT I've been working in security for a number of years now and I have an idea for a cybersec business, but while I have the technical expertise, I have little to no experience in running a business/start up. I would have no idea where to begin to look for investors or co-founders. A few quick google searches point me towards angel.co, workinstartups and similar websites but I'm not sure if that is the best way to go about it. I was wondering if any of you have any experience in accelerators/mentoring programs, what your experience was like, are they worth it, etc. I have found one that I like the look of called HutZero (www.HutZero.co.uk) and I think I will apply for this one amongst a few more. I feel like it would be a great way for me to engage and connect with the people that have the experience/knowledge that I'm looking for as well as helping me to refine my idea and get started on it. What do you guys think? Any advice/help would be appreciated. Thanks in advance!! [link] [comments]  |
| Pathway to becoming a programmer Posted: 04 Jul 2019 04:06 AM PDT I graduated with a Bachelor of Information Technology last year (in Australia). There was quite a lot of programming involved during the degree, having learned Java, Python, Android development and project management. Do you think a pathway to becoming a programmer/software developer is open to me even though I studied IT and not computer science? Sorry if this is better suited for r/cscareerquestions. Thanks! [link] [comments]  |
| Saw this posted in a Facebook group - and part of me is frustrated at the hours I've put in studying Posted: 04 Jul 2019 09:45 AM PDT - while these guys are knocking out certs left and right. [link] [comments]  |
| Coding Boot camp or go back for a second degree? Posted: 04 Jul 2019 09:33 AM PDT So I've been going back and forth about going into the IT field. I'm a creative person, good with problem solving and I have an eye for design. But, I'm a people person and I don't like the idea of being at a desk/in a cubicle all day with just me and my screen. I prefer work where I can interact with other people besides coworkers, such as clientele. I'm most interested in UX/UI/Web design/development. From what I've researched/been told, getting into the job market in that field is just a matter of having the right portfolio and skills. However I wouldn't feel very confident applying to jobs with absolutely no IT related work or academic experience to my name and just hoping my portfolio is good enough. I considered getting an A+ cert to have a Help Desk/Support job to put on my resume, but the advisor at the college where it was offered essentially told me it was a waste of time if I wanted to go into web design. That they're basically "apples and oranges." I already have my bachelors, but I'm not too happy with the job prospects of that field though I enjoy certain aspects of the work. I've heard mixed reviews about bootcamps--some say they're great, others say they're a waste of money, still others say they're okay but an employer will pick someone with educational experience over a bootcamp graduate. On the other foot, I have a friend who has an IS bachelor's degree and hasn't found a single job because she doesn't have "2-5" years of experience--obviously she spent it in school. TLDR:My question is, what's the best step forward in entering this field? Is a boot camp really worth it or am I better off just going back to school to increase my job prospects? EDIT: Going back to school would probably be for comp Sci or software engineering. [link] [comments]  |
| What "IT Security Support Engineer" should know Posted: 04 Jul 2019 01:09 AM PDT Hello everyone, Can you please tell me what IT Security Support Engineer should know exactly. thank you. [link] [comments]  |
| Posted: 04 Jul 2019 08:38 AM PDT I am just trying to find out how good the code or the application someone is working at is documented. The process of filling someone in to how exactly use the application is rather a 1on1 conversation with someone who either previously worked on it or was a stand-in when that other person was away. The documentation itself is old and even the old parts of the documentation feel like they wouldn't have help find my way into the app on my own at the time the documentation was written, not to mention a few months/years later. How does this look in your work environment? Just curious, I am not bitching about my job, just really want to know how this process looks like in other work environments. [link] [comments]  |
| minimum prereq knowledge for AWS Cloud related careers Posted: 03 Jul 2019 09:09 PM PDT What kind of IT skills/experience are required to pursue these certs and a job ? I am a Desktop support guy looking to learn something new. [link] [comments]  |
| Salary for Software/IT Project Manager question? Posted: 03 Jul 2019 05:49 PM PDT What should be the salary for a PM with about 3 years of BA/PM experience in a Middle/High Cost of Living area? I used Glassdoor and I see around $66K for 1-3 years and $79K for 4-6 years of experience? Any thoughts? [link] [comments]  |
| Collision in Toronto: Startups in Maple Syrup | Redwerk Posted: 04 Jul 2019 06:15 AM PDT This May Redwerk team took our favorite pet SpamHound to Canada for another Collision conference round and, oh it went so well! Check our report here https://redwerk.com/blog/collision-in-toronto [link] [comments]  |
| Is internal IT less stressful than MSP? Posted: 03 Jul 2019 08:20 PM PDT After graduating with a BS in IS and earning A+ and Net+ 3 years ago I have been working in MSP. I started as help desk and now I'm something higher than that but not a full sysadmin. I'm assigned to 10 clients and receive any ticket the help desk can't solve for those 10. Most days I get roughly 5 escalated tickets. In addition to escalated tickets, I plan and execute projects for my clients, have meetings with my client contacts, perform maintenance on all of our client's backup systems, work on documenting my clients' relatively undocumented environments, and take emergency calls after hours from our help desk for my clients which happen about once a week. My projects are things like virtual server setups, server migrations, server replacement planning, Windows 10 migrations, group policy implementations, and wireless infrastructure upgrades to name a few. Most of my work is focused on Windows, Office 365, or HyperV but I do also do some work in vSphere, a few different firewall vendors, a couple SAN vendors, and a handful of different backup solutions. Typing that out doesn't seem like much but it's pretty exhausting. It's hard to make significant progress on projects when I have to split my time in so many different directions. I've worked for a few different MSPs and know people who have worked for other ones and they all seem to be pretty disorganized and have a chronic staffing issue. If this is just standard MSP operating procedure I'm starting to think it isn't for me. MSP work does have some features that I like such as being able to work on so many different technologies, the ability to make changes to pretty much any aspect of a client's environment, and getting to know my contacts at my clients. I don't know what an equivalent position would be on an internal IT team. I would hate to get stuck in something like desktop support but I don't think I'm ready for a full system admin position yet and there aren't many junior admin positions on local job boards. I make $48k before taxes (not counting overtime which is sporadic) so I don't want to take a pay cut to move internally somewhere. Is sticking it out at an MSP worth it to continue to gain the broad spectrum of experience? If I should look elsewhere, what type of position should I look for? [link] [comments]  |
| MSP VS Internal IT VS what route do I take helpdesk/service desk gripes Posted: 04 Jul 2019 05:47 AM PDT Hi Guys & Girls, This is my second post in here in the last few weeks, I guess I should first off talk about what happened to trigger this post. Today I received a call from a recruiter who I was speaking with over the last few weeks, before landing my current role as an MSP now while I took the call to just entertain the thought part of me was interested to see what I was worth. She tried selling me a role in an internal IT team for an "initial" 3-month contract, however, I just accepted a role as an MSP in a perm position. Now, this MSP is known for its data center work, where you primarily need to lift, rack and stack. Now a few weeks after starting here, I found out I slipped a disk, while work has been accommodating I would like to stay in the office and do my work and work a desk job. In most aspects, my current role has been pretty good but I find myself falling to the bottom of the ladder between the level 2-3 guys. Apparently, this role I am in is level 2 however most of my days are spent onsite at a customers place rebooting servers and modems, doing simple troubleshooting the MSP doesn't want to bother asking the customer to unplug and replug an ethernet cord in for. My day is wasted traveling from site to site gathering data and I hope to see the day where I am using some specialist knowledge. We recently did a network transformation using Cisco gear, however, I wasn't included as I was too new and too junior. I find I hate doing low-level work, I want to excel and move up. I find that I don't have any time in this MSP as were constantly putting out low-level fires just to keep user satisfaction so bloody high to an extent we drive 20 minutes just so a user doesn't have to insert and remove an ethernet cable or other items. When I was interviewing for this MSP I was told they use AWS and Azure cloud tech, where I found not one customer used this, I was told I would need VMWare, barely ever do we need to use VMWare or anyone in the company once those VM's are up. Networks, however, are all done by an upper-level manager in another city and his team, which is the reason why I joined an MSP. When nagging my manager if I could shadow or give him a hand I was told you need to do X, when I said happy to help him with the out of hours he ignored me and changed the subject. When asking for higher roles or any areas of growth I am told do your tickets and sorry he needs to concentrate and other people need to do their work. However, I am the first one assigned to after-hours work which requires no brains at all. I am told to build PC's with a usb stick. The basic principal of a build server doesnt occur to these guys, or even lite touch / zero touch. They would rather build manually spending long man-hours for a firm of around 150-200 staff. I have to automate with silly software that doesn't really work. I could have taken the SCCM and intune route but thought a small MSP would be a great place to grow however I have learned barely anything in the last 3 months our clients are generally up to 50 users, with your basic stack of tech mix of on-prem and O365. Having worked in about 4 level 1-2 roles in the last 4 years I'm struggling to find a place to stay and wait to be given the opportunity. Anyway, I guess the reason for my post was to take a short contract which might go perm and into cloud tech or try my luck with this small MSP and hope one day they will give me a shot, my only issue is im now 28 and I really would like to move into a role where I can grow otherwise I feel I am going nowhere and will lose my mojo. Also, I am doing some self-education weekly to grow but need more opportunities. This is more of a rant this time but I needed to write down how I felt I guess and I feel I will waste more time putting out small fires and requests than learning something, however, it will be the same if I was to join a medium to large sized business with a smaller internal IT team. Anyway, my end goal for my career was to gain technical skills and eventually start my own MSP / business, I really wanted to get exposure in IT Networks and maybe "Cloud" however I cant find a route to do so. Thanks [link] [comments]  |
| Consulting / Remote work possibilities? Posted: 04 Jul 2019 05:27 AM PDT Hi all. I'm 3+ years in IT and am looking to leave my full time job and work for myself doing Remote consultancy work. How many of you currently do this? How did you get started? Is it international? All the advice I can get would be much appreciated! [link] [comments]  |
| In need of advice I graduated last spring and still am unemployed. Posted: 03 Jul 2019 06:28 PM PDT Hi everyone, I am a 26m, and I graduated last spring with a bachelor's degree in Management Information Systems with a specialization in computer programming from CSU-Global last spring. Here is a link to the program and the specialization's curriculum. I am not sure what positions my degree best trained me for but I have been applying to help desk, entry-level software developer and business analyst roles. I have only heard back from a handful of companies despite applying to a minimum of 20 jobs a day. I also guess it is worth mentioning that I do take my time to tailor my resume and cover letter for the positions I am applying for. I am open to relocating and the few distant companies I heard back from want me to either pay up front for training or sign a contract which will cost 15k to break. Locally I had tried school districts, colleges, and hospitals but I can't seem to get any interviews. I am very desperate at this point and began applying to jobs unrelated to my degree such as bank teller, manufacturing work at IBM and customer support still without any luck. I have also been applying to master programs. So far I have been accepted to Marist's Master of Science in Information Systems program its curriculum seems to be very business oriented. The only reason why I am considering it is that they have a work-study program and a partnership with IBM. I have also applied to UPENN MCIT program and MCS program at the University of Illinois at Urbana-Champaign. Any feedback/advice would be greatly appreciated. Here is a link to my resume and cover letter. UPDATE I asked this same question over at the CSCareerQuestions and I got some good feedback. People suggested that I should add school projects, my prior (unrelated) work experience to my resume and remove the ADDITIONAL SKILLS section as it comes off as resume filler. I would like to know does this also apply to the IT (non-software development) field? Also, can someone provide some examples of IT projects that I should mention/work on at home? I know that certification are much more important if I were to go this route and I am considering the MCSA (Windows Server route). I was also provided a list of consulting companies who train and find work for entry-level developers, are there any companies that also do this for IT grads? [link] [comments]  |
| Posted: 03 Jul 2019 04:09 PM PDT I have been working in IT now for about 5 years in a desktop support type role and right now, I just feel like it's a routine and not getting any satisfaction. I am now self studying in hopes to move forward, better pay and satisfaction. [link] [comments]  |
| Posted: 03 Jul 2019 11:38 AM PDT Hey everyone, So I'm currently working as a contractor and require this certification. I have video guides and practice tests from total seminars and the CompTIA text book for SYO-501 and have been studying the last few months However after the exam there was a lot of questions requesting identification on types of attacks and providing only log files for passwords/servers etc and hashes associated with each Would anyone on this sub have recommendations how to become more familiar with these? The textbook/videos/tests don't touch on these kind at all I also didn't do as well with the business impact analysis part but I feel I can get better associated with that through the practice tests and text book material I appreciate any insight in advance! [link] [comments]  |
| Posted: 03 Jul 2019 10:00 PM PDT Just want to make sure I succeed in my new position right out of the gate and make a good impression, get started on the right foot with the owner and my colleagues. This will be my first "new" job in a long time. Most of my professional career so not sure what to expect. My old job was laid back. I made my own schedule and did projects as I see fit. New job seems a lot more structured which will be great but will be a huge lifestyle change. [link] [comments]  |
| How differently should I treat an interview where I'm only applying for the pay rise? Posted: 03 Jul 2019 03:45 PM PDT To set the tone, I'm already in a full-time job (5+ years) in a state agency that rarely promotes employees (but has awesome benefits!) So the starting pay rate hasn't changed, nor will it change unless I do the following: A) Transfer to another state agency B) Move to the private sector for a better pay rate Do note, I'm happy with my current job, folks are happy with my services and everyone will be upset if I go including my boss and his higher-ups. Even made good friends with the 3 elected officials there in the last 5 years. But the rate I'm getting isn't going to help. In the last 5 years, I've obtained a new home, 2 new kids, and my 2 door coupe will need to be upgraded. The current pay rate at my job will not cut it out, and my boss did make it clear that it will be near impossible to get a rise anytime soon. So I want to look around to see what offers I can get at a higher rate. I have an interview with the city's Power and Electric company and the discussion of the salary hasn't been done yet. How differently would I take/view this interview with the current state of employment I'm in vs. "I would accept whatever offer they have for me because I need this job!" [link] [comments]  |
| Posted: 03 Jul 2019 01:16 PM PDT Has anyone felt like they are bumping up against a ceiling in their career because they aren't seen as someone who can lead by the management types? Coming in early, doing good work, staying late...it doesn't seem to matter much after a certain point. Has anyone experienced this? If so, how did you solve the issue? [link] [comments]  |
| Getting a help desk position without certifications Posted: 03 Jul 2019 01:07 PM PDT Hey the title is exactly what my question is. However I had in IT internship this summer and apparently I do really that my supervisor is allowing me to use him as a reference and he's written me a letter of recommendation. I'm studying right now to get the A+ certification however do you think without the certification I would have a good shot of getting a tier 1 position? Thanks for reading this [link] [comments]  |
| Posted: 03 Jul 2019 08:27 PM PDT My manager says they're going to put me on performance improvement but I do not know if it's pivot or pip. Are they both same? When asked if I can talk to my skip about this, manager says I shouldn't talk about pip to skip because it's confidential. Why shouldn't I talk about it? Am I being blackmailed? I'm really confused about what's going on. [link] [comments]  |
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