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    Wednesday, May 15, 2019

    IT Career [Weekly] What would you like to know Wednesday? General Question Thread

    IT Career [Weekly] What would you like to know Wednesday? General Question Thread


    [Weekly] What would you like to know Wednesday? General Question Thread

    Posted: 15 May 2019 01:18 AM PDT

    Not every question needs a backstory or long explanation but it is still a question that you would like answered. This is weekly thread is setup to allow a chance for people to ask general questions that they may not feel is worthy of a full post to the sub.

    Examples:

    • What is the job market like in Birmingham, AL?
    • Should I wear socks with sandals on an interview?
    • Should I sign up for Networking 101 or Programming 101 next semester?

    Please keep things civil and constructive!

    MOD NOTE: This will be a weekly post on every Wednesday.

    submitted by /u/AutoModerator
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    What are some simple IT tasks I can give an intern?

    Posted: 15 May 2019 05:26 AM PDT

    I work at a private oil company, and the VP of IT has asked me to find a few small IT related tasks that marketing's intern can help with..... wait, what? So, from what I'm guessing, the intern is probably a friend of an executive's kid in marketing, but the kid is in school for IT related work -- but that's all speculation as they haven't told me anything about what his knowledge encompasses.

    I'm the network admin and the VP of my department suggested he do "something simple like AD clean up". Yeah, no, I'm not going to let a new guy come in and start digging through AD in an attempt to clean up things he doesn't understand.

    Are there any non-menial but less-impactful tasks I could give him? The only thing I can think of is having him do a physical inventory of all IT equipment in the building (should take a few days) gathering asset tag and serial numbers, and then having him update the asset database, so it would cover real IT stuff that's not technical and maybe reinforce some Excel skills... could work vlookup in there, or something.

    Thoughts?

    submitted by /u/beigemore
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    How to set myself apart from other recent graduates applying to entry level IT jobs.

    Posted: 14 May 2019 07:48 PM PDT

    Some background information about myself: graduating with a BA in comp sci, i have a cyber security fundamentals cert and i am pursuing the A+ cert. I also have been working part time since i was in high school.

    I have been applying to full time entry level positions and post graduation internships. Ive had a bunch of phone screens and some in-person interviews. And then when I dont hear back, i follow up, and get told that they're moving forward with other candidates.

    I know I lack experience in the field, but my resume is getting noticed. But then I cant make it passed the first round of interviews.

    Any tips that can help me stand out? What specifically should i know for entry level positions? What are hiring managers looking for from an entry level positions? Anything I should pursue to make myself stand out more?

    Any feedback would be great. And if you are in NYC an know anyone hiring, please send me a message.

    submitted by /u/mrbigboy5000
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    What search terms do you use when 'blanket searching' for jobs?

    Posted: 15 May 2019 05:48 AM PDT

    Attempting to study for the Security+, after having my A+ and my Network+ - and looking to move out of Middle TN.

    San Antonio, TX seems to have a cheap cost of living - unless anyone has any other suggestions.

    On that note, what generalized phrases do you guys put into indeed to find jobs you're looking for -

    "Comptia Network+"; "Computer Criminal Justice" - seemed to turn up some interesting computer forensics jobs...

    Just looking for ideas.

    submitted by /u/Serpenio_
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    Why do some IT Folks stay in an Entry-Level job forever?

    Posted: 14 May 2019 07:56 PM PDT

    I think I seen this more common than I thought where some people remain in Help Desk and Level 2 support forever and never progress beyond that level.

    I thought everyone would be looking to advance their careers nowadays but I am curious for those who have encounter IT techs who want to stay as a tech forever what's the reason why?

    Is it just because it's a better job than being a Fry cook at Mc Donalds

    submitted by /u/MXM2370
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    I'd like to know how to improve my resume

    Posted: 15 May 2019 04:54 AM PDT

    The resume in question can be found here, and I'm trying to make it look better. My current response rate (with my previous resume, I've trashed it already) is insanely low (1 in 40 or probably less), so what I'm trying to achieve is to make the current one appealing enough to avoid getting screened out. Any thoughts on it? Is the tech section solid enough? Do I need more descriptions there or do I need to focus on the experience section? All the constructive input will be appreciated, I'm close to desperate.

    submitted by /u/mildlycontravariant
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    Tips For Studying (CCNA, CCENT, Comptia)

    Posted: 15 May 2019 08:16 AM PDT

    I just recently started studying for my CCNA certification, which is my first one ever, and I feel like everything that I read, I forget. I could literally spend an hour reading a few pages and would not be able to talk about it with someone afterward, even though I understand the content that I just read.

    I thought about taking notes and I feel like it's so hard to take notes because I feel like most of the content is valuable and should be memorized.

    Do any of you feel or felt the same way while studying for any certs and do you have any tips?

    Thanks!

    submitted by /u/pxwifi
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    Those of you with A.S or B.S degrees what kind of job do you have?

    Posted: 15 May 2019 06:14 AM PDT

    Anyone here have an Associate's or Bachelor's degree care to share what their degree is in and what their job is now?

    submitted by /u/Jaclem12
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    Job Description Help

    Posted: 15 May 2019 09:22 AM PDT

    I am redesigning my job description and title due to its evolution from its creation 20 years ago. And was hoping for some feedback on my first draft. This is in a company standard format so its sort of stuck like this. Please let me know what isn't clear or what is redundant or if their are some better wordings I can do.

    Job Title: Senior Infrastructure Engineer

    Reports to: Director of Technical Support

    Qualifications:

    Education/Certification:

    Bachelor's Degree required

    CCNA and/or MCSE (or equivalent) preferred
    5+ years in enterprise technology role

    Special Knowledge/Skills:

    Advanced networking WLAN, LAN, and WAN knowledge

    Ability to engineer, develop, and deploy technology infrastructure deployments including WLAN, networking, virtualization, servers, storage, IP video surveillance, and educational Audio/Video needs.

    Scripting Knowledge (Powershell, Python preferred)

    Networking WLAN, firewall, routing, and switching hardware and configurations (Meraki, Cisco, Dell preferred)

    IP video surveillance systems

    Classroom to Medium-sized audio / video systems

    VoIP/SIP based PBX systems

    Extensive troubleshooting skills on large enterprise data network

    Enterprise Storage and Server hardware (Dell and Nimble preferred)

    VMware Technologies (ESXi, vCenter, vSphere preferred)

    Windows, Linux, and macOS Operating Systems

    Windows Server Roles including Active Directory, Group Policy, DNS

    Superior ability to successfully interact with coworkers, administrative staff, and campus

    personnel.

    Sense of organization, analytical thinking, and attention to detail

    Coordinate with other teams to achieve district and department goals

    Supervise Infrastructure team duties and schedules.

    Vendor management skills

    Major Responsibilities and Duties:

    1. Maintain inventory of district infrastructure and telecommunications equipment according to state law, board policy, and department procedures.
    2. Provide both immediate and long-range planning and design along with reasonable timelines for successful implementations for new and existing infrastructure deployments.
    3. Provide ongoing support and upgrades of network infrastructure hardware and systems as needed.
    4. Coordinate with vendors and/or consultants for purchasing, support, troubleshooting, and designing network related initiatives.
    5. Manage and maintain district VoIP phone system and phone user management.
    6. Manage, maintain, and oversee documentation for infrastructure systems' maintenance and change management.
    7. Conduct excellent project management through documentation planning, assignment, and documentation.
    8. Implement and maintain network security so that business, student data, and communications are secure.
    9. Perform Root Cause Analysis of Priority 1 system outages and determine solutions to prevent future outages.
    10. Provide documentation for E-Rate submissions.
    11. Document disaster recovery support methods and procedures.
    12. Monitor and maintain and external DNS, NAT, and public IP addresses.
    13. Maintain knowledge of school board policy, administrative regulations and legal requirements that relate to purchase of equipment, security of data, and copyright laws.
    14. Participate in collaborative processes with department leadership to develop district technology plan.
    15. Supervise networking staff duties and schedules. (Systems Administrator, Network Technicians (2), Network Tech IPVS/AV, Networking Systems Analyst, and interns)
    16. Create and maintain a remote monitoring system of the network using SNMP and other network management tools in order to maximize network efficiency.
    17. Communicate effectively and positively, both orally and in writing, with coworkers, teachers, administrators and other staff.
    18. Create custom scripts to increase system efficiency and automation.
    19. Perform other duties as assigned
    submitted by /u/RandomITpro
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    What to do when team is incompetant?

    Posted: 15 May 2019 08:37 AM PDT

    Currently working as tier II and slowly noticed my workload getting bigger while co workers seem to have the same amount.

    I dont know what happened but my team went from everyone knowing how to do their jobs to just half of us being able to do the job. While the other half are struggling to do the most basic trouble tickets. They are still asking the same questions and have no troubleshooting ability.

    Have you guys ever been on a team where you are carrying most of the weight while others seem to be touching a computer for the first time?

    I cant talk about specifics due to a secure environment, but I'm talking about basic troubleshooting like googling Outlook issues, or installing software correctly

    submitted by /u/NoValueTrader
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    HRIS Administrator salary expectations

    Posted: 15 May 2019 08:36 AM PDT

    Hi guys!

    So for a quick background I am in talks with a small HR business to become an administrator for a new HRIS application they are implementing. It is Kronos Workforce and basically I would be in charge of becoming an expert with the system and helping them implement it from an older legacy system. As far as I know I would be the only one in the business becoming an "expert" with the application and will lead the way on any training and processes involving it. They asked me my salary expectation and I honestly have no clue! Does anyone have any insight on salary expectations for this field of work? With some quick google work I discovered that HRIS administrators average 57k annually in my state. Maybe start there? Thank you in advance!

    submitted by /u/breedl0ve
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    What's with all the Indian recruiters? What are some good places to throw your resume on?

    Posted: 15 May 2019 08:33 AM PDT

    This probably sounds racist but whatever, I'm not going to go on about how I'm not.

    Anyways, I've been looking to move upwards in my career, so I've been putting my resume on Monster, Indeed, CareerBuilder, ZipRecruiter, Dice.

    I've gotten a few calls from agencies that I recognize or have worked with before, but I'd say 90% of the calls I'm getting are Indian recruiters. That by itself is not the problem, but I can *never* understand anything they're saying. I ask them to repeat themselves twice, then I just say "yep" to whatever they say. I've actually just started hanging up the second I hear an accent I can't understand.

    As for the jobs they're calling for, I'd say it's a 50/50 split between something that sounds like I'd want to pursue, and absolute dogshit where they clearly didn't read my resume or anything. (I've received several emails for a pest control technician, and I'm 100% positive it's because the word 'technician' is in the title).

    Anyone else experiencing this? It's frustrating as fuck.

    Also, are there any other good places to throw a resume on?

    submitted by /u/legalthrow420
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    What do you think about 90 Ects computer scicence combined with the remaining 90 as 60/30 in political science/economics?

    Posted: 15 May 2019 04:41 AM PDT

    Hey,

    I would like to study computer science but I am also really keen on political science and economics. Lcuky as I am, my university offers a bachelor degree in computer science (90 Ects) with the possibility to earn 60 and 30 credits in two other subjects (preferably political science and economics).

    I am just a bite hesistant of my future employment possibilies. Are 90 ects enough? Can I work as computer scientist only with this bachelor degree? And should I choose other minors and if not which one should get 60 and which 30 credits?

    Best regards

    millawe

    submitted by /u/millawe
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    IT Trainer advice

    Posted: 15 May 2019 07:24 AM PDT

    Hi Reddit, I currently am a Windows Systems Engineer for a medium size company. I have going on 8 years of IT experience and am wrapping up my MCSA as we speak. I currently possess the AWS: Solutions Architect Associate cert as well. I recently interviewed with one of the big four and made it to the final interview for a training spot and sadly didn't pass the final interview. My dream job is being an IT trainer that gets to travel all across the us or world teaching the features of a product or service. So, traveling IT trainers...how did you get to do what you do? Did you get any training related certs? Also, any advice or words of wisdom would be greatly appreciated. Thanks!

    submitted by /u/Racerxion
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    Going to college or getting a good job?

    Posted: 15 May 2019 03:37 AM PDT

    I'm currently working on an AS degree in network engineering and am less than 2 terms away from finishing it. I was just offered a salaried security position for 30k a year as full time. I'm completely new to all this, and this is my second job ever. What do i do? I want to get my bachelor's, but I also like the idea that this company wants to bring me on long term. Should I buck the standard college system and work this job while doing my own certifications or should I try to work out something part time and go to college? Any advice would be greatly appreciated; I don't think I have enough experience to make an informed decision.

    Edit: I realized my age may have an impact on this decision; I'm 18.

    submitted by /u/Tesla_V25
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    Any CDW consulting engineers here?

    Posted: 15 May 2019 06:19 AM PDT

    Had a few recruiters hit me up via LinkedIn this past week for a senior consulting engineer @ CDW. I haven't talked to the recruiter much other than asking for a job description and salary range for the position, then he asked for an updated resume. Just curious if anyone here holds or has held this position that could share some details of what the job is actually like. Pros/Cons, day to day, etc. I am fairly interested in the position, however my current employer is a major customer of CDW, so I am not sure if its worth getting tangled up in a potential mess between employers. Feel free to PM me as well.

    submitted by /u/myaccount4workhours
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    IT Job Hunting

    Posted: 14 May 2019 05:37 PM PDT

    I will be graduating in June 2019 and I'm currently starting to apply for jobs. However, I don't live in a big city and all the good jobs are an hour plus drive away.

    How far would you drive for a job? I'm really interested in the networking side of IT. Down below is a link to my resume If you would like to see and criticize/give advice.

    https://imgur.com/QSg0zWj

    Thank You for reading!

    submitted by /u/NetFuture2019
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    Interested in pursuing a System Administrator role. What does a normal workday look like for you?

    Posted: 14 May 2019 02:44 PM PDT

    I'm still doing my first year of a polytechnic IT Degree so my experience with the field is very limited.

    submitted by /u/BlazingWaffles1915
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    Bachelor of IT

    Posted: 15 May 2019 02:22 AM PDT

    I am currently a grade 12 in high school, and I have a good amount of interest in networking technology, as I have been exposed to it, in school. There are multiple colleges near me, that offer IT programs, however not many that offer a solid program. There is a university, that I have got accepted to, that has a Bachelor of IT, Networking Technology. This program has co-op + you get your bachelors degree, and also an advanced college diploma, as it's a joint progress with college. A lot of it is based around Cisco I believe. Does that program sound solid? I've heard good things about it, especially because of the co-op. Will this program be useful for getting jobs in the future?

    submitted by /u/goingallr
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    Should I major in Computer Science/Engineering? Or do I find another major?

    Posted: 14 May 2019 08:57 PM PDT

    Hello IT of reddit!!

    I am a sophomore in high school and am considering majoring in Computer Science or Computer Engineering (yes yes I know I don't have to decide yet but I would like some input before I plan my classes for my senior year- I planned my junior already). My dad has always been fairly good with computers and has loved them for a long time- in turn he has passed that "liking of computers" personality trait onto me.

    I really don't have any experience, except for using Scratch for an eighth grade computer class, but I've always loved problem-solving, I tend to try and fix people's problems when they try to rant to me, and when my computer is having problems I go into a 3-day search across the whole internet to find out what's wrong, haha. Anyway, I know that is not even near the brains and skill and effort required to do well in CS and CE fields, I just wanted you guys to know a bit about me.

    What worries me is math. I'm fairly alright with math, although I don't particularly like it. Right now I'm in Geometry Enhanced (Enhanced= not honors level, but not CP level) and I hate it, but I did like Pre-Algebra last year. I know if I went into either field I would have to learn alot of programming and math, so reddit tell me, do you think this is a good career for me or I should become an english major or something??

    submitted by /u/LucyCatx
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    What's typically the next step after level 2 desktop support?

    Posted: 14 May 2019 11:00 AM PDT

    I've gone from help desk, to monitoring, to remote support, to now desktop support.

    I work for an MSP (company A), there's a group of us "Desktop Support Engineers" that provide support for several offices (company B). I'm solo in my particular location, supporting about 500 users, various departments.

    However I've peaked here, I'm no longer learning anything new. I like the job, it's a good schedule and location and the users I support are great. But I want to learn more, and more importantly *earn* more. I'm at 25.62/hr now, and I want to break through this wall and get up to $60k annual or equivalent $28-30/hr. Every issue I come across gets chalked up to one of two resolutions:

    1. Apply the same fix I've used to resolve this before.
    2. Escalate to the level 3 teams because it's a server/network issue, and I don't have access or documentation to be able to even attempt fixing it myself.

    I'm wondering what the next logical step would be for me. I ultimately want to get into networking, I'm studying for my CCNA now, but I keep hearing that even that - without experience - won't get me very far. I feel like I'm back in the "need experience to get the job, need the job to get experience" rut.

    I've considered trying to pivot to another project in my current company, being an MSP, but I don't think my management is going to really do much for me. In the time I've been here I've found management/HR/anything up the chain is *insanely* lazy and unorganized. We've had issues keeping good people staffed in my team, and I'm constantly praised by the folks I'm supporting (company B, which goes a long way to my management in company A), and I have a feeling my boss is going to stall so that they don't have to replace me.

    This is my current resume: https://drive.google.com/file/d/1YmSWy2kGkfxsCvSO9kmauPzbQaVbI9Md/view?usp=sharing

    I've gotten calls here and there for sys admin type roles, which might be my next best step to eventually pivot into networking. However, I don't have a lot of on-the-job experience with VMWare or Windows Server OS, I just have never had the opportunity. I've done plenty of virtualization at home in my own virtual lab, but I know it's something I can learn very quickly and efficiently (which of course doesn't do much to get me an interview).

    submitted by /u/legalthrow420
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    Can you guys help me come up with an attack plan?

    Posted: 14 May 2019 03:46 PM PDT

    Hello, I'm your typical "I'm good with computers and can figure out everything wrong with a computer by knowing how computers work and google Fu but have no idea what actually working in IT is all about" and want to make a change in my life and get into IT, I know it's a wide field and there is a lot to know before being ready to work in it but I want to get in as soon as possible.

    TLDR: I immigrated to the US many years ago and have been working nonstop to provide for my family and in doing so forgot about my own life, I'm ready for a career change. I came to the US with a foreign country High School diploma that is not accepted here in the US therefore I am taking and about to finish my GED tests and want to be able to be qualified to do this job posting (below) a year from now, I'm committed to spend as much time as I can to learning, can you guys help me come up with an attack plan in order for me to be able to make this happen?

    A school I volunteer at has a job posting that seems like it would be the perfect place to learn a lot while I am getting my education (want to go to college) and I was wondering if, by focusing all my efforts into learning as much as I can I could be qualified to do this job a year from now and want help from you guys on what to learn in order to get that job if it gets posted next year.

    I know it's a lot to take on but I really want to make this happen and am willing to do what it takes to get this job or any other job that will get me away from the industry I am working on right now. I just want out now, and want to get my foot in the door while I take my college classes.

    The job posting is in a comment below...

    submitted by /u/new_pencil_in_town
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    Would a field service technician for printers be a good entry level job?

    Posted: 14 May 2019 09:30 PM PDT

    Pretty much the title. I'm trying to get my foot in the door IT career wise, and I have two options I can make at the moment. I'm currently at a call center fielding calls for phone tech support, and I'm going to be interviewing for a job that would be field service technician for printers. I'm just not sure whether repairing printers would look very good later on for any other job other than repairing printers. I can either stay at the call center which I'd rather not as I'm ok taking calls as long as it's not back to back like a call center, but I'm not sure a printer tech is the best next step forward.

    submitted by /u/PresumedDOA
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