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    Wednesday, February 6, 2019

    IT Career [Weekly] What would you like to know Wednesday? General Question Thread

    IT Career [Weekly] What would you like to know Wednesday? General Question Thread


    [Weekly] What would you like to know Wednesday? General Question Thread

    Posted: 06 Feb 2019 12:18 AM PST

    Not every question needs a backstory or long explanation but it is still a question that you would like answered. This is weekly thread is setup to allow a chance for people to ask general questions that they may not feel is worthy of a full post to the sub.

    Examples:

    • What is the job market like in Birmingham, AL?
    • Should I wear socks with sandals on an interview?
    • Should I sign up for Networking 101 or Programming 101 next semester?

    Please keep things civil and constructive!

    MOD NOTE: This will be a weekly post on every Wednesday.

    submitted by /u/AutoModerator
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    Got A Sick Job!!!

    Posted: 06 Feb 2019 08:28 AM PST

    Thank you all so much for your posts and questions that constantly drive me to better myself and my career. I just got a job doing Desktop Support for a major university making almost 40k/year w/ benefits paid AND they are paying for me to take 18 credit hours of school there per year as long as I am employed. Total value of all of this is nearly 50k/year, and I haven't even finished school yet. 21 years old from North Alabama, and I just want to say that you can do this too. I was stuck in a job making 10 bucks an hour before this for a few years and now I feel like things are looking up!

    Edit: WOW THANKS FOR GOLD!!!

    And thanks everyone for the support!

    Edit 2: Realized that I got so excited that I couldn't spell "benefits" appropriately apparently.

    submitted by /u/MiniOozyPC
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    How can PowerShell help me excel in my career?

    Posted: 06 Feb 2019 07:08 AM PST

    Sorry for the dumb question but can PowerShell help me land a high paying job. I have been working as an IT support level 1.5-ish for last 2 years with relatively low salary!

    submitted by /u/funkybuddha_mtn
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    Trapped in desktop support

    Posted: 06 Feb 2019 06:41 AM PST

    After help from people in here I started my resume over from scratch and have had two interviews so far. I've done network cabling and basic wifi/access point setup. Worked geeksquad while in school and got my associates in Network admin, I was working for a school district for three years and kept getting passed over by people with less experience that had a year or two over me in the system. I can get Computer tech/ desktop support interviews pretty easily, but am trying to make the jump to Jr Sysadmin or network tech, any advice for some I things I can do to make the transition to a new position? Also my current job is for a small college and no advancement opportunities, my coworker has been a Tech I for 10 years and said people die or retire here. Also I'm trying to get my mcsa in windows 10 and my boss doesn't like me studying even when I have downtime here, which is often.

    submitted by /u/Moealv3
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    New career...

    Posted: 06 Feb 2019 06:28 AM PST

    Hi Redditors,

    I'm 40years old and need to change career.

    I am a PC enthusiast builder and self taught IT tech. I have been working in construction since 2000. That's no longer viable. I require to find a new career which is going to cover the wage loss. So 40k/year give or take.

    I have considered doing a CAD design course. To be fair, my head is doing cartwheels at the moment. I appreciate I'm 40 years old but a little advice here n there will be gratefully received.

    Thanks folks.

    submitted by /u/Mince1978
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    Got my first job out of college!

    Posted: 05 Feb 2019 03:22 PM PST

    Just wanted to say thanks to all of you for answering questions about my resume, degree, and what jobs to go for. This subreddit has been so helpful.

    I just graduated in December with a degree in MIS. Had an internship in school, but it wasn't very technical. Thought I would never find a job after looking for so many months while in college and a few months after. But today I got an offer for a System Analyst I position at a Fortune 200 company! I have so much to learn, but am very eager to begin.

    Let this be of encouragement if you are filling out a ton of applications and only getting a couple of interviews. Keep sending them in, I promise something will work out! It is all a numbers game and you're not going to be a good fit at every company, and that is ok. You got this, you can do it!

    submitted by /u/jellisunc
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    How valuable is the security+?

    Posted: 05 Feb 2019 08:12 PM PST

    I'm 25 and still working in desktop support. I'm looking to move away from end user support as a primary function of my job. I'd like to move into infosec one day in the not so distant future however, there are many people on this sub who mention that it is best to spend a few years doing some systems administration and learning Linux first before going into that field. I'm wondering if Security+ is good enough to get me in the door to security or if I should study linux sysadmin skills first like RHCSA? I have no background in Linux so I would imagine that learning linux could take me a year before I find a job doing something with it. I'd like to be out of the customer support role somewhere in the next 6 months so I'm wondering what could possibly be the next best step to get me out of this role and working in a jr level sysadmin/security role?

    submitted by /u/TradlyGent
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    Just wanted to share something

    Posted: 06 Feb 2019 07:43 AM PST

    This morning I walk into work, open up the ticket queue, and saw a ticket requesting shared calendar access. I researched it, and saw I could do this without having to take up the client's time with a call. Load up powershell, login into their 365 admin portal this way, and I was able to run a script to edit the mailbox permissions so that I could give editor access to the user.

    I know tho might seem basic to some people here but it was so cool to do this all on the back-end rather than fumble around on the users outlook.

    I never thought that 3 years of working in retail and then finally getting a Helpdesk role I would do kind of stuff, and be encouraged to.

    submitted by /u/ohhelloworlds
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    Just got reprimanded for various things. Feel like they are being too harsh and I could do better. Yes or no?

    Posted: 06 Feb 2019 07:39 AM PST

    This is only my second job and my first one was different in many regards. So actually this is my first job as a developer. I'm not sure if this is totally normal or not.

    First lemme say I already make less money than others in my position (Junior dev) because I was QA Engineer first and my wage wasn't changed upon taking the new position. I was actually planning to ask for more money soon but now it's shit timing.. I've been junior dev for 1,5 years now.

    So today boss calls me in his office unexpectedly and says there are a few concerns that need adressing. First thing was that I was a few minutes (2-5) late a few times lately which I fully accepted is my fault and I need to do better. I had issues with public transportation but I guess I'll just have to take one train earlier. That is completely fine.

    But other things make me feel a bit queasy. He says recently I have not been progressing the way I should, I should be taking more complex tasks but I stay with the same 'simple' stuff. I said I would be happy to do more difficult tasks but I will need someone to explain stuff to me every now and then and I was hesitant to constantly ask someone for help when they are busy too. My main issue is that he implied that several of my teammates have complained to him about this. I have never received negative feedback and in fact get praise sometimes so I was completely unaware that there was any issue. Plus, he said that 'some day I will ask him for more money and at the moment my work doesn't justify that'. Which is shitty considering I make less than I should anyway which he obviously knows. And he also said that I might become regular within '3 to 5 years' which seems very excessive to me. I've heard about people becoming regular devs within 1-2 years. Is 3 to 5 normal?

    The other thing was that he explained I have been taking too many sick days last year.. which is wild because I took 7 and up until 10, the company actually pays you a bonus! Now I received the bonus for not having many sick days and they still come to me and say it's too many? I absolutely cannot wrap my head around this.

    Right now I am just wondering if I could do better and should just look around for something new. I am pretty sure I could get something with more money and more vacation days since I get bombarded on LinkedIn with offers.

    submitted by /u/MorthaP
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    First Job Offer - need guidance.

    Posted: 06 Feb 2019 07:01 AM PST

    I was offered a job through a temp agency to work in a Gov. Contract. The pay is great. However I have never worked through a temp agency before. They do not 1099 which is something I have been told to look out for. Any advice would be amazing.

    Thank you in advance.

    submitted by /u/B-Lock1888
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    What can you do with powershell or python experience for offtime cashflow?

    Posted: 06 Feb 2019 09:59 AM PST

    Curious to see what you can do with that skillset outside of work for money.

    submitted by /u/graphicalnumbers
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    For all hiring managers or people with Entry level certs. Next cert after CCNA?

    Posted: 06 Feb 2019 09:22 AM PST

    Ok so I'm nearly fully prepared for the CCENT and then the CCNA in maybe two weeks. I'm 34 and started with computers in the DOS days and like probably everyone here, lifelong technology and computer nerd. Dabble with a small homelab.

    My question is, regardless of what I actually want to do IT wise in the future, what is another good value adder certification that is the quickest route to "You're Hired"? That's my main concern right now, is get hired somewhere right now. So my thought process was do I go with a very very entry level A+(which would be remedial) just to pad or maybe a quick Windows 10 MCSA(or something end user config and support wise) to open up options do I go with a Windows Server or could a CompTia Cloud+ be quick and easy after a CCNA? I've seen some companies list ITIL under their "nice to have" certification requirements. Is that worth anything?

    I do have six months in a very small and very unorganized MSP which I was all-in-one on and offsite HelpDesk, network admin, and server admin but the experience of only six months doesn't jump out and is under the one to two years "required" that companies want.

    My love and planned path is all things networking and servers so I plan on pursuing those certs but the goal at the moment is to get hired as soon as possible.

    submitted by /u/somerandomguy02
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    12 years in IT, unsure of next steps

    Posted: 06 Feb 2019 09:20 AM PST

    I'm in my 12th year at the same company in IT and I have a feeling my role will soon be obsolete (we replaced a lot of positions with outsourced contractors last year, I think they are looking to spread that to my role). Regardless of getting laid off or not, I'm looking at whats possible for next steps in my career and hoping for some feedback. Here's a quick rundown of my experience here.

    • Started in IT Helpdesk, 2007, 50k/yr
    • Promoted to Senior Analyst, 2008, 55k/yr
    • Moved to Desktop Engineer, handled OS deployment and imaging new machines, 2012, 68k/yr
    • Moved to IT Asset Management, working as a lead engineer on Micro Focus Asset Manager and Universal Discovery software solutions to track IT assets company-wide, 2016, 85k/yr
    • Promoted to Engineer III position, same role, 97k/yr

    The last 2 years in this IT Asset Management have been great for my salary, I jumped from ~60k in 2015 to now around 97k, but honestly I feel like I've learned to be expert in software that isn't very widely used and now I've pigeon-holed myself into a very small job market and I don't even think I want to work in this type of role again.

    My questions are...

    • What types of positions would you see me being qualified for?
    • Could I be considered for management at smaller companies?
    • My job search is not urgent, and I can do some training while in the office, should I work on certifications/learning new skills?
      • What would those be? I have personal interest in AWS/Cloud technology.

    Thanks for taking the time to read this.

    submitted by /u/jobquestion467
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    Furthering my experience

    Posted: 06 Feb 2019 09:00 AM PST

    Basically the point of this thread is to get some courses / guides to furthering my career. I already work in IT and at the age of 22, i'm not in an awful job. I'm an IT consultant for a 2 man company, pay isn't the best (19k) but this is my 2nd year in an IT job. To start with he put me on the Draytek Administrator course, which was great! But since then he hasn't really spoken to me about any other courses. Jobs we do are general looking after PC/Mac clients, Deploying servers & Networking buildings. But I feel like I've hit a wall and I'm not learning anything anymore, hence the question, what courses could I put myself through to progress. I don't mind paying but I don't have a lot of spare cash so if people suggest "Oh go on this course for £3k" then it wont happen.

    I've done GCSE's in IT and progressed onto College to do a BTech in IT which I merit'd in.

    Off topic; I'm also in a fight with my head about whether I want to go into the army or not (always been a dream but never done it based on past relationships) but I don't want to just jump into that with nothing to backup on.

    Thank's in advance

    submitted by /u/Carrotkilla
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    How should I search for a job while still in college?

    Posted: 06 Feb 2019 08:55 AM PST

    So I'm graduating in May, but haven't found a full time gig yet. everywhere I look is looking for experience I don't have yet. I'm getting my BS in Management Information Systems, and I have my A+. I'm hoping to go into systems/ network administration or database administration.

    submitted by /u/LuckyCharmsNSoyMilk
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    Is it worth buying a book to study for certifications or to use online courses?

    Posted: 06 Feb 2019 08:07 AM PST

    Hello all,

    So I am getting ready to graduate in May and one of my goals was to be A+, Network+, and Security+ certified before I graduate. Long story short, I did not have my priorities straight and wasted a lot of time on extracurricular activities so much that I used my school work as an excuse for not being certified yet.

    I still would like to get certified in all 3, but A+ and Network+ by the time I graduate is fine by me.

    I have been working as a PC Tech for the local IT department here on campus for about 6 months now and I have learned quite a bit so far.

    I consider myself a hands on/visual learner so I am currently pursuing my A+ certification watching Professor Messer videos because it is easier on the eyes (Also quite boring lol). My college however uses the TestOut software which I have enjoyed using.

    I would like to continue using that software, but the $80 a month can put a dent into my bank account real quick. While I do have the money to afford it, I really don't want to spend no longer than a month to studying for the A+ so I can use the next $80 for the Network +.

    So I was wondering if it is worth it to purchase the TestOut software combined with Professer Messer videos or if a $20 book would be just as effective.

    Thanks!

    submitted by /u/Zack8249
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    Figuring out which direction to go

    Posted: 06 Feb 2019 03:32 AM PST

    I'm mid-way through my Bachelor's in CIS(computer information systems) and while I'm learning a lot about things that interest me, I am not getting a real feel for what I do and don't like. I haven't finished enough major-specific courses to be a strong candidate for internships, so I'm trying to figure out how to narrow my focus on what it is in IT I'd like to do when I graduate. Right now, my degree plan is loaded with cybersecurity classes for all my technical electives, and there's the option of applying to the graduate program for a master's in information security and going to school for an additional year, but I don't know if I even like it yet. It's interesting, as is the stuff I'm learning about networking. Are there any good ways to get some insight into the various specializations under the umbrella of IT at this point before I commit to taking these tech electives?

    submitted by /u/shuvool
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    Resume Assistance

    Posted: 06 Feb 2019 10:23 AM PST

    A friend is asking to put in my resume at the company he's at for an Operations/System engineer role. Will mostly be VMware and MS server environment. Looking for some constructive criticism with my current resume. Thanks in advance for the help.

    IT SYSTEMS ENGINEER Core Competencies: IT Infrastructure • Server Management • Systems Administration • Operating Systems Integrated Technologies • Information Security • Network Operations • Configuration Management EXPERIENCE 6/2018-Present Technician • Supported 3K+ end points, 4K end users, and 100+ clients by implementing new hardware and software, troubleshooting desktop operating systems, and migrating desktop profiles between domains as needed in stand-alone or small network environments. • Track and resolve outstanding tickets by utilizing ConnectWise and communicating with clients daily to assist troubleshooting workstations, printers, mobile devices, servers, and network issues. • Assisted server and network administrators with initial set-up of server racks to implement new servers within data center. • Use VMware vShpere to administer virtual servers in multiple environments. • Maintain Microsoft Azure virtual servers. 2/2016-6/2018 IT Infrastructure Engineer Contract position through National Technical Systems (NTS). • Use HPE Intelligent Management Center (IMC) to manage, maintain and configure HP Procurve switching equipment. • Implemented transition of servers between networks within three months to ensure complete separation from previous network and IP. • Collaborate with four-member team remotely to identify updates, maintenance, and stability priorities to ensure optimal server health. • Installing, configuring, and implementing ESXi servers within vSphere environment by adding to cluster and maintaining infrastructure within virtual environment. 3/2015-2/2016 Systems Administrator • Supported over 200 end users in a corporate environment including Red Hat Linux desktops by implementing & troubleshooting desktop operating systems, assisting with server installation, and performing maintenance on additional devices. • Installed new servers including hardware configuration, server settings, maintaining storage/user accounts/security groups by collaborating with a team of four to support 150+ user environment. • Repaired and recovered user data caused by hardware or software failures. • Configured and tested video conference meetings using Zoom Video Conferencing system to support audio capabilities for four conference rooms. • Tested Windows 10 desktops in a corporate domain environment to circumvent compatibility issues between new OS and current applications. • Installed 30+ servers in new server environment to support implementation of new cluster designed to process geographical data. 3/2013-3/2015 Technician • Used N-Able N-Central remote management software to update, maintain and track customer hardware. • Performed server configuration, updates, maintenance, and tasks, and to support 100 clients with small to medium business systems and networks. • Configured, installed, and implemented Cisco networking equipment including creating basic batch files to map drives and map printers to support users within domain. • Migrated and monitored multiple clients to hosted Microsoft 365 Exchange services to provide proper installation and retain system integrity. 7/2012-3/2013 Systems Administrator • Supported 300+ users on-site and 1.5k users across the US and Canada to provide resolutions and troubleshooting assistance to clients. • Troubleshoot exchange server and Cisco VPN client to ensure email flow and resolve connectivity issues of VPN. • Setup and test video conference meetings using Life Size video conferencing hardware. • Implemented ticket resolution process by utilizing Dell Kace to create and track tickets to resolution while collaborating with HP support to replace or repair hardware. • Supervised virtual severs by utilizing vSphere client to administer and monitor health, maintenance, and updates. EDUCATION 2009-2010 Associate of Applied Science in Computer Networking Systems TECH SKILLS • Microsoft Server: (2008, 2012 & 2016), Small Business Server (2008 & 2011), Exchange (2010, 2013, & 365) • Virtualization Systems: VMware ESXi 6, vSphere Client 6.0, Hyper V, Citrix, and Azure. • Backup Software: Veeam Backup Software and Symantec Backup Exec 2010. • Remote Monitoring: N-Able N-Central and Kaseya. • Scripting: PowerShell • Linux Operating Systems: Red Hat, Fedora, & Ubuntu. • Ticketing Systems: Kaseya Version 6 K2 SP1, Connect Wise v8.1, and Dell Kace. • Networking: Cisco ASA 5505, Catalyst 3560 and 300 Series Switches. HP Procure. • Desktops & Printers: Savin, Brother, HP, Canon, Ricoh, Konica Minolta, Dell, IBM Clone, and Lenovo. • Servers: HP Proliant, Dell Power Edge. 
    submitted by /u/Popcompeton
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    Security Clearance

    Posted: 06 Feb 2019 10:15 AM PST

    I live in a area with tons of federal jobs. The majority require security clearances before you start. I would have no issues obtaining one as my background is clean and have decent credit. What is the fastest way to get a security clearance as a civilian with no military experience?

    submitted by /u/Qwerty678910
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    Got a new contract job offer but unsure about it

    Posted: 06 Feb 2019 02:42 AM PST

    I've been offered a job starting in 3 - 4 weeks, really basic work on service desk in this big company in the city I live. It was a recruiter who got me in touch with them. It's like 130 pounds a day which seems really high for such a basic role.

    Apparently as it is contract work I will need to register as self employed and therefore be using a payroll company? My recruiter is saying I need to register with this payroll company and the registration is free and the first three months are free but after that I will get charged monthly.

    Is this normal? This is my first contract job and he wants me to get back to him today.

    submitted by /u/Finlay90
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    How hard is it to switch from a TAC/support engineer role to an IT for company?

    Posted: 06 Feb 2019 09:27 AM PST

    I've been applying to a couple technical support engineer type roles for companies like VMware, Cisco and AWS. I know the burnout rate for these type of roles is high, but you do learn a lot. Is it hard to transition to an actual IT position doing these sort of roles? So if I work at VMware TAC is hard to switch to sysadmin or if I work at Cisco TAC is it an easy transition to network engineer

    submitted by /u/prodigalsonisthere
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    What to expect from the Network +

    Posted: 06 Feb 2019 09:19 AM PST

    I'm starting a preparation course next week to take the Network+ test in the summer, and was wondering what should i be expecting to learn.

    Is it learning ports and IP addresses? building a server from scratch? i'd like to get a brief head start to some of the things before the class starts.

    Thanks!

    submitted by /u/GoOnNoMeatNoPudding
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    Incentive based on project completion

    Posted: 06 Feb 2019 08:29 AM PST

    Anyone have any experience working with a company where you received a base salary and then received cash bonus(es) based on completion of major projects or milestones?

    I am evaluating a role with a company. The base salary is fair but could be higher based on my experience. But they are willing to come up with a way to incentivize additional pay based on completing certain objectives like CRM implementation, ERP stabilization, etc.

    They have traditionally had no real IT systems/business/ops employees to lead initiatives. So their hesitation results from lack of experience which I can relate to. But the opportunity to be on the ground floor is intriguing to me.

    Just looking to see how, if anyone has experience, this type of plan was expressed/written out.

    submitted by /u/mcnuttysguilt
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    Is it possible to be successful in IT while also having other interests?

    Posted: 05 Feb 2019 04:12 PM PST

    I'll try to keep the rant to a minimum but I'm mid-20s and been doing Linux admin for a few years. Most conversations with my peers tend to be along the lines of "Oh yeah, I've dumped ~$5,000 into my homelab, in fact it's pretty much all I do!" I was told recently that I "don't deserve to eat" because I wasn't spending my evenings practicing devops skills (I'm probably "too stupid" for python).

    I'm passionate about technology, I do have a homelab, but I'm passionate about other things too. I have other hobbies and will be starting a family soon. I'm fine with studying interesting technologies or working toward certs, but the expectation that every moment of your life be devoted to career skills in insane. In the modern market, is there any hope of an IT career that allows you to have hobbies and a life without spending every waking minute studying?

    submitted by /u/mildly_psychotic
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    Is $15/hr reasonable pay for an entry-level Helpdesk job?

    Posted: 05 Feb 2019 10:41 PM PST

    A friend of mine recently received an offer to start Level 1 Helpdesk in Texas. This is basically his first IT job. He has no college degree, but does have an A+ cert. He was asking me if the pay rate of $15/hr is reasonable based on his background, and I told him yes. What do you guys think?

    submitted by /u/BigusDickusIV
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