An engineer "upgraded" his laptop memory. Tech Support |
- An engineer "upgraded" his laptop memory.
- The user who listened.
- A classic and a cliche but it really happened to me
- Please fix my husband's email, also I've never used a computer before.
- You can't have what isn't available
- The owner that liked to vent
| An engineer "upgraded" his laptop memory. Posted: 31 Jan 2019 10:58 PM PST Years ago I worked for a Fire and Security company that made custom systems for US military bases. While only having around 150 employees at the time, they still manufactured, built, shipped and installed their systems around the globe. As such, I worked with loads of smart people who designed pcb boards for the systems, wrote the programming in assembly and various other impressive engineering feats. One day, one of the lead engineers who designs the circuit boards for our fire panels comes to me with a personal laptop asking me if I wouldn't mind taking a look at it and let him know if it's any good. He then proceeds to tell me he found it on the side of the road, new in box and had picked it up. Right away alarm bells are going off in my head, but I tell him I'll take a look at it for him. I dig in and find it's brand new, still on the oem setup steps to configure windows. Literally like you would find it when opening the box and turning it on for the first time. Just to be on the safe side, I pull the harddrive and scan it. Comes up clean. Huh... I have him swing back my cubicle and tell him he's a lucky SOB and it's a great laptop, but it could use a bit more memory. This was back when Vista was being pushed. The more memory you could throw at that lovely OS, the better. I gave him the specs he needed, printed out some examples from Best Buy and sent him on his way. I forget about it until 4 days later when he comes strolling back into my cube with a very sheepish look upon his face. I ask him how the laptop was treating him and if he picked up the memory for it yet. He then tells me that he thinks he may have wrecked the laptop. What?! How?! Apparently when he went to get the memory, it was more expensive than he wanted to pay at that moment, but they had some other memory that looked the same but was cheaper. So he bought that instead. When he went to install it, the notch was in the wrong place by about 3mm. So what does this engineer do? He takes out a file and proceeds to make it fit. When he powered the laptop on it shorted out and killed it. "Did I break it?" he asks. I stared at him with a blank expression for several seconds before I laid my head down on my desk. "I'll take that as a yes." he says. Luckily it wasn't a company asset but I couldn't believe a hardware engineer filed a new knotch in a memory stick to make it fit. [link] [comments]  |
| Posted: 31 Jan 2019 06:26 AM PST M= me Cw = awesome coworker So cw has her own personal all in one machine she uses for customer relations. We both got to noticing that every so often it'll freeze up and blue screen is with a dreaded memory error. Since it's an all in one, I really couldn't find a way into the machine to check everything out. So I told her that it would be best to just restart it manually every day and that will keep it from randomly interrupting her work. A few months pass and I leave the company. I come in one day to help as a consultant. I ask CW if she's been having any more issues, and she says "not since I've restarted it every day like you told me. It works just fine now!" I told her all about this subreddit and how many people would kill for a cw like her. Just thought I'd share that awesome cw. [link] [comments]  |
| A classic and a cliche but it really happened to me Posted: 31 Jan 2019 11:58 PM PST Many ages ago I had work study at our university computer lab. We had cool blue lab coats and mostly it was unjamming the freaking ion deposition printers which could do like 100 pages a min .. when they actually worked. Anyway there was a local class for regular folk like intro to computers so we had a bunch of non students sitting around at the monitors typing away and this one sweet older lady raises her hand and says 'I need some help here'. She'd been sitting there for quite some time as I recall. I go over and she's got word perfect loading (It's that long ago) .. and she says ' Blessed me I can't find the ANY key.. I found the HOME key and the END key but the ANY key is missing' (it said 'hit any key to continue') Oh lordy .. so that was precious .. I had her hit the space bar and then explained how a cursor works and how backspace was different from delete. Good times! edit: She was mortified that she didn't know that any key meant .. well any key.. then she got into it .. made my evening shift kick ass [link] [comments]  |
| Please fix my husband's email, also I've never used a computer before. Posted: 31 Jan 2019 09:56 AM PST So, I get a ticket that just says "please call me, <phone number>" and it's from the wife of a client who's been having email issues. I call her and say my greetings..... Her: "oh, thank you so much for calling me back. <Husband> cant get to his emails and there's some important stuff there" Me: "I see, let's do a remote session so I can take a look at it. I'm going to send you an email with a li-" Her: "I should warn you, that email I sent you was the first time I used a computer" Me: "that's ok, I can do the heavy lifting once I remote in. Now, I've sent you an email with a link for the remoting session" Her: "link? What's that" Me (internally): oh God, she wasn't kidding. Me: "it's like a website. Just click on <name of link> in the email" Her: "umm..... Sorry but I don't know what a website or click is" Me: "move the cursor to the blue words in the email and press the left button on the mouse" Her: "there's no mice here, unless I'm misunderstanding something" Me: "the mouse is the thing you move the cursor with" Her: "oh, ok I pressed the left button on the blue text, nothing happened" Me: "hmm, it might be easier to type the link in manually (its not a long link). Open up a web browser and-" Her: "what's a web browser?" Me: "it's the thing you access the internet with" Her: "oh, I don't think we have an internet" (yes they do) Me: "hmm... You said your husband is the one to do the computer stuff, correct? Is It possible he can give us a call when he gets back?" Her: "ya, I think that would be best. I told him I wasn't going to be much use." Me (internally): thank God Also it might be worth mentioning they live on a remote island in the middle of the Pacific. [link] [comments]  |
| You can't have what isn't available Posted: 31 Jan 2019 12:08 PM PST Last week someone put in a request for MS Visio on their company macbook. Cool...except they already had provisioning via Office 365. Alerted them and moved on. Today they reopen the ticket. They still want it. I offer that they access it via VMWare.
Ok, well, you can't have it any other way. Begone.
I hop on Google, I paste from O365s site how it's not available for download, and I wait.... ....Ticket is closed. Best part? I for fun dug into why he has a mac. In the original ticket it was justified for being the fastest option and how they could install VM for any windows application and "I can access Visio and Office via Office 365" !!!!!!!!!!!! [link] [comments]  |
| Posted: 31 Jan 2019 12:32 PM PST Background: I work as a contractor for a *company* I was hired on to help push out the companies new POS system to all of their franchise locations. (Think Tier 1 level) This was a fast and hectic process we had a more or less a just get it working approach to this assignment. What this assignment required was a deployment of software to the 2 servers and each cashier terminal. Then we troubleshooted as we walked the manager through the process. We had a 2.5 hour window to get a location up and running with out issues. When I started you wouldn't be assigned more than 2 a day because you could mayyyyybe manage to get a site in the eastern and pacific time zones. By the end of the project each person was handling 3-4 at once. *I managed 6 one day* Bragging This story starts myself (me) and The Franchise Owner (FZOwner). (Sorry about the CAPS but it really was like this) I call the store at 8am on site time and the Franchise Owner picks up me:Hello this is Todeshur with CompanyCorp, I am calling to begin the Go-Live today. FZOwner:WHAT??? I HAVEN'T RECIEVED AN EMAIL YET!!! me: You should have received an email from *ProjectManager\ about today's Go-Live.* FZOwner:Well I haven't. So I will not be doing it today. me: Unfortunately It will take longer to stop it at this point. When we have a store scheduled we remove the software and buttons you use for CreditCard transactions and replace them with the new ones used by the new readers. FZOwner: YOU WHAT???!!! HOW DARE YOU MAKE CHANGES TO MY STORE WITHOUT MY AUTHORIZATION!!! me:I am sorry, but when I am given my schedule for the day I am under the assumption authorization has been made. In any case. Moving forward with the Go-Live will be faster than rolling back. (Rebooting an entire store takes 15-20 mins and we have to reboot it 3 separate times to roll back vs once) FZOwner: What the *uck! Why do we need to upgrade this today??? me:I am given the day's schedule I do not make it. FZOwner: NOW I have to train my managers on how to use this too!! This will take forever! me:Actually it won't take..... FZOwner: HEY. Can you call me back in 10 mins so I can finish my meeting with my managers. me:Sure. FZOwner:I don't know if you are the one who is making my day horrible or if you are just the poor soul that has to deal with me. me:I am sorry this is stressful. I promise if your site has no issues this will take 30 mins. Even if there is an issue any issue that is software can be fixed in 30 sec. *He calmed down some when I said it would be so quick\* For the next 10 mins I walk him through how the new buttons and transaction process worked. Ringing orders and making sure transactions processed. How the new button worked.(It was actually just the 4 buttons they use with each cc provider got merged into one) I then set him loose to test all of the CC readers they had. Took about 20 mins. When all said and done, He had one minor software issue and he was happy that they were working. He even thanked me for how patient I was with him and getting the new readers operational. This was the Worst/Best Story from my almost 4 months in IT. [link] [comments]  |
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