IT Career [Weekly] What would you like to know Wednesday? General Question Thread |
- [Weekly] What would you like to know Wednesday? General Question Thread
- 5 years ago, I was working as a call center rep. Currently, I'm an IT manager for a NOC and a Help desk team. What's next?
- Thanks for all the advice that got me through my last year of college and into a great job. Today is my first day as a Systems Analyst and this sub put me on the right path to make it this far!
- I have my first IT support interview on Friday
- How do I prove my value when asking for a raise?
- Resume Critique and Feedback
- Difference between ITIL and Cobit5?
- I do nothing at my part-time job/internship
- Is an Applied Technology B.S. degree better than a Management Information Systems Bachelor of Applied Science degree?
- Security Analyst, can't complete all my work because it's project-based, do nothing 6 out of 8 hours, need some help.
- Career advice / Resume help
- Has anyone decided to work for a vendor that provided a program that you spent a lot of time with and knew everything about?
- How did you work out what area you wanted to be in?
- Transitioning to an IT career
- Planning on an IT career, please help.
- First days
- Career / Resume help needed
- Is travelling uncommon in the IT field?
- NOC guy with some certs, whats next?
- Part-time IT job for high schooler
- What is a more feasible career path for a MIS major: Data Engineering or Cloud Engineering?
- How do you research the average salary for a position that is using an inaccurate job title?
- Have an interview Friday, am I'm nervous.
- Don't know what I'm doing, but want to improve where I'm at, while also setting myself up to get a better-paying job... Advice, please!
- Advice for transitioning from Systems Analyst to DBA?
| [Weekly] What would you like to know Wednesday? General Question Thread Posted: 02 Jan 2019 12:18 AM PST Not every question needs a backstory or long explanation but it is still a question that you would like answered. This is weekly thread is setup to allow a chance for people to ask general questions that they may not feel is worthy of a full post to the sub. Examples:
Please keep things civil and constructive! MOD NOTE: This will be a weekly post on every Wednesday. [link] [comments]  |
| Posted: 01 Jan 2019 11:28 PM PST Hey everyone! Happy new years to all. Since this is starting of a new year, I've been reflecting on my career and where I'm heading to. I want to share my story and situation to see if anyone has any similar experiences or inspire those who are struggling. 5 years ago, I worked at a call center as a customer service rep at a water delivery company. The job sucks and I was underpaid. During that time, I found a post on reddit that a guy was working at a call center and he was able to find his first IT job when he had his A+ cert. So that inspired me to try that too. Well, I studied and I pass the A+ cert and I was able to land my first IT job at a help desk for a MSP. I worked at the help desk for about 1 year. The MSP opened a NOC and I told my managers that I was interested. I don't have any network certs, but the managers knew my work ethics and they would train me. So then, I worked in the NOC for about a 1 year. I bust my ass off and I was promoted to a supervisor. The NOC manager during that time left, so I became the new NOC manager. I currently manage a 24/7 NOC and a help desk team with about 20 people. So my question is simply, what's next? I'm kind of stuck and not learning anything new. The job isn't challenging and its getting quite boring. Here are some more information The NOC provides basic level 1 support. We receive an alert then we escalate the alert. Troubleshooting bridges. Sending critical incident notifications. We use ServiceNow, SCOM, Orion, Splunk for alerts monitoring. There isn't much dept of technical skills needed since there isn't much troubleshooting involved. However, the job is really important to the business as any outages or downtime is not good. The help desk team provides basic technical support and a lot of account administration. Tasks are like password resets, account provisioning, groups and policies permissions, clearing cache, and restarting computer. Primary using ServiceNow, AD, other propriety software and web apps. I have thought about a few paths I can take, but I'm getting analysis paralysis. I'm getting confused and I'm not sure what to do. Here are some of my thoughts: NOC engineer - I can take CCNA and go that path. Or learn more AWS, etc Monitoring - Learn more about events, logs, Splunk, New Relic, ServiceNow, SCOM, etc. Learn how to create alerts and tickets. Not sure what certs or how I can learn all of that though. Service Delivery manager - This is leaning towards the MSP/business side. Manages the IT service the MSP is providing. I'm thinking ITIL cert or maybe getting MBA. PM/business analysis - I work with a few of these guys at my job. I find what they do is pretty interesting. This will be the PMP, scrum, or agile path. security - seems pretty hot and a lot of my peers are talking about it. Security+/CISSP? Any of you guys been a NOC manager before? What are you guys doing now? [link] [comments]  |
| Posted: 02 Jan 2019 08:23 AM PST Lurk and post away, college kids. This sub has all the answers to get you an interview. [link] [comments]  |
| I have my first IT support interview on Friday Posted: 02 Jan 2019 07:23 AM PST What exactly should I focus on? I only have a degree in IT, and I do plan on getting my A+ Certification with the next 2 months. The job is in IT support for a Hospital, any while I have healthcare experience because I use to be a nursing assistant. I never have held a IT job, and I only have done Warehouse jobs while in college. I have done some small IT support stuff on the jobs, but nothing that I actually had to go in the system and change things. [link] [comments]  |
| How do I prove my value when asking for a raise? Posted: 02 Jan 2019 07:01 AM PST Hi All, I believe I am being underpaid (42k annually) and would like to ask for a raise, but am struggling with how I should prove my value to my manager. I don't work for a tech company, rather I am the sole IT employee as the IT Coordinator for a 300+ employee construction firm. My manager does not know anything about IT, technology or what I do on a day-to-day. How do I prove to her I deserve a raise? I see often that people come with numerics, but I'm not sure if this will land correctly. My manager is on the financial side of the company, so would it be best to try and show how much money I've saved the company (cutting down extra costs) or maybe a generic overview of my accomplishments even if she may not understand the value they hold? I considered maybe counting up the number of "tickets" or employees I've helped over my time, but I worry that will seem random. Any advice would be appreciated, thank you! [link] [comments]  |
| Posted: 02 Jan 2019 09:33 AM PST With my bachelor's nearly complete I'm looking to start applying for more "hands on" positions rather than support roles. I'm interested in network administration or information security. I'm hoping to get some feedback on the current state of my resume, awful, passable, great? What changes can I make to help me land that first hands on role? [link] [comments]  |
| Difference between ITIL and Cobit5? Posted: 02 Jan 2019 09:11 AM PST I'm interested in IT administration and management - so not technical work but managing IT services and properly delivering them to customers. Is there a significant difference between obtaining an ITIL cert and a Cobit5 cert? They both seem to be about managing IT services but I can't find any real distinction between the two. Thanks in advance. [link] [comments]  |
| I do nothing at my part-time job/internship Posted: 01 Jan 2019 06:35 PM PST I started at this job about 2 months ago, technically it is a internship but it's more like a part time job. It is a small IT team so everyone does everything but most the time I am doing nothing. When I am doing something I am setting up a new PC for a new employee or upgrading an existing employee. Or following around a co worker and watching them do the task at hand. I rarely take calls or go out and fix things. I have been studying for my net + in my spare time and learning things that they use that I'm not super familiar with. But studying for 4 hours a day gets old and boring. I also get my homework done at work which is great but I still have a lot of down time, too much down time. I am starting to feel like it is a waste of my time. I feel like I'll have the experience on paper but no actual knowledge. I know downtime at first jobs is normal but this just seems like too much. [link] [comments]  |
| Posted: 02 Jan 2019 08:14 AM PST I currently work as a PC tech/HelpDesk part time and a firefighter full-time with an A+ and Network+. I'm also scheduled to take the Security+ in a few weeks. I want to transition over to full-time IT pretty soon. I enjoy learning new technologies and plan to move into InfoSec eventually. I'm looking to go into Systems or Network Administration as soon as I can, but I do also feel like I have the skill-sets to manage people eventually, based on my prior work experience as a firefighter. I'll be graduating with an A.A.S in Information Systems Technology in May, and there are two totally online Bachelors programs through local universities that I'm considering. One is a B.S. in Applied Technology and the other is a B.A.S in Business Administration - Management Information Systems. Looking at the coursework, the B.A.S actually seems to have more technical coursework, but which of these degrees would seem "better" to employers if all else were equal? [link] [comments]  |
| Posted: 02 Jan 2019 01:26 AM PST I've been working all of 2018 as a Security Analyst for a company that lends me out to the government (on an hourly basis, my hourly rate is very high). I make a lot of money for my age, I'm on 50K at 23 and I feel content with that as it will only grow. My boss doesn't know that I don't do much at work, I just sit around most days and work maybe 2 hours of the 8 hours I'm present. I finish the work I feel like completing that day, and then I just e-mail it to my colleagues and boss to make sure everyone see's that I'm doing something. Because it's government, most people here work very slowly, most processess take a long time, and you have to wait around a lot for approval for certain changes and all that. Now I just do analysis and I also create content in our analysis tools (SIEM), so I generally don't need to deal with any of that. I complete about 2-3 usecases a day and perhaps one analysis if I feel like it, and if there's a need for it. Then I will e-mail people asking to change their settings, passwords, etc, with complete analysis of why and I will include my boss in the e-mail so he can see that I'm doing stuff. The other 6 hours I spent at work literally browsing Reddit, drinking coffee, playing mobile games, etc. I'm getting sick of it. I feel like I'm not being productive, I could be learning and doing a lot more with that time, and they pay a lot of money for me an hour so that's basically wasted money. Yet my boss is still very happy with what I'm doing. There is no chance for a raise if I perform better, since it's set by project. So as long as I work on this government project, I will get paid this amount. Basically as long as there is work for me here, I will be comfortable knowing I have a project to work on and get paid (also a reason to not finish your work earlier than intended, as you will lose your spot and need to find another project). What else can I do to create work for myself, or educate myself, or just in general do something more productive than what I am doing now? It's making me bored and frustrated with this job, it makes me feel like I'm not progressing and not getting anything done. Thanks for reading, sorry for the long rant. [link] [comments]  |
| Posted: 02 Jan 2019 09:37 AM PST Hey i'm looking for career advice and resume help. I am currently working as the IT Manager at a small business so i touched alot skill wise: break fix issues(help desk manager), Supervisor of techs, Hiring/firing , Budget and procurement, Coding on our in house systems(HTML,PHP, CSS, SQL,MySQL) Project management and directing programming team, Telecom management(phones, hotspots, VOIP, etc) and i have a bachelors degree in computer science and ~4 years of IT experience also i am making ~50k a year in the Raleigh NC area. My company was recently brought out and i am feeling unstable in the new company they already have a IT manager who just got a promotion to IT director and is based at the new HQ so i feel like there is a ceiling on my potential here. 1.How can i improve my resume? Imgur: Link 2.What certs should i get? I am trying to decide between starting with the ITIL foundation for IT management or Six Sigma for project management or MCSA for IT Skills . Am i current in assuming that my CS degree covers for A+ network+ and Security+ and getting the would add minimal ROI?
4.After doing some light research i feel like i am underpaid (Salary link). If so how can i get prove that i deserve more money for this job or the next? [link] [comments]  |
| Posted: 02 Jan 2019 05:32 AM PST Say you worked with Cisco umbrella for some time In your institution, maybe a small to midsized company. You worked with support throughout the years and you practically do not need them for the simple and complex things, unless there's something wrong on Cisco's side. Would you want to work for Cisco for their Umbrella division? Would they consider you a likely candidate if you can prove your experience and show that your company has been registered to this program for X amount of years? Not sure where else I could post this but I'm really curious if anyone else has considered this as an option. [link] [comments]  |
| How did you work out what area you wanted to be in? Posted: 02 Jan 2019 01:38 AM PST Hey all, I've always wanted to be in the IT industry since I was 13. I've been out of school for 4 years doing random labour jobs and I've realised that I should probably do something about getting into the industry, I understand that I want to study something but I don't know what area I would like to get into. How did you guys work out what area you wanted to be in and are there any tips you'd give to someone looking to get into the industry? [link] [comments]  |
| Posted: 02 Jan 2019 07:44 AM PST Hello all! Hope you have had a great holiday season. Currently I'm working in procurement/supply chain for an industrial construction company and am looking to transition to an IT related job. I have a BS in Environmental Studies I'm currently studying for my CompTIA A+ and Cisco CCENT exams so I can (hopefully) begin a career in networking/network security. Obviously these are more specialized positions and I shouldn't expect to land these jobs right away. However, I'm at a loss as to how to transition from an unrelated field into IT. Any and all advice is welcome, thanks! [link] [comments]  |
| Planning on an IT career, please help. Posted: 02 Jan 2019 12:04 AM PST Im an army veteran trying to get into an IT career, but im not sure if i should go to a tech school to learn some IT network support courses. Or should i just study for the ccna certification ect. I guess my real question is, should i just read books on IT or try going to school? I obviously want to be well versed in everything that i need to be so i can be successful, i have a 3 yr old that depends on me. I just dont want to waste time or money. Should i go to school to learn basic IT material or is that just something i can pick up on book and if so which ones? Thanks for any help! [link] [comments]  |
| Posted: 02 Jan 2019 07:11 AM PST Something I wanted to read about from multiple people. What was everyone's first day like in your entry level roles. Whether you were starting an internship, help desk role, or network technician I am curious how different companies handled an on boarding process. Do a meet and greet, some training, take tests, etc? [link] [comments]  |
| Posted: 01 Jan 2019 09:13 PM PST I've been unemployed since Sept 21st, and I need help. I have the knowledge and background, but I'm shaky on my resume. Personal information has been removed from resume. [link] [comments]  |
| Is travelling uncommon in the IT field? Posted: 01 Jan 2019 01:37 PM PST I'm a freshman in college, always loved IT, and I'm just looking at the opportunities, career-wise. I would LOVE to be able to travel in my career, whether overseas or within the country, but it isn't a deal breaker, or really a priority. I would just love to travel if the opportunity arose. Those of you with a career, do you travel a lot? WhT do you do? Edit: Thanks for all the replies! I dont have time to go thru and thank you all individually, so I hope you read this and know I'm SUPER grateful for the help! Love you guys/gals! [link] [comments]  |
| NOC guy with some certs, whats next? Posted: 02 Jan 2019 05:14 AM PST |
| Part-time IT job for high schooler Posted: 01 Jan 2019 06:39 PM PST Hi all. I'm an 18 year old high school senior and I'm working towards getting my A+ certification (I anticipate being certified by early February). I only want to work on Friday afternoons/nights and Saturdays in order to not interfere with my school work. What kind of jobs could I get that would fit this and what kind of money could I expect to make? I'm in the South Jersey area (about 40 minute drive from Wilmington DE). Thanks. [link] [comments]  |
| What is a more feasible career path for a MIS major: Data Engineering or Cloud Engineering? Posted: 02 Jan 2019 01:53 AM PST I have an interest in both fields but I'd rather choose the career that relates more to the courses I learned in my MIS degree. Here are some of the ccourses in my major for reference: [link] [comments]  |
| How do you research the average salary for a position that is using an inaccurate job title? Posted: 01 Jan 2019 07:51 PM PST In a few days I'll be interviewing for an "IT Manager" position at a small business. When reading the job description, it becomes quite clear that they are using a far more grandiose job title than they should be and are actually looking for a fairly entry-level person. They basically need someone to do helpdesk tasks, basic system and network administration, and a bit of coding for the internal applications they've developed. I suppose the job description would be closer to a sys admin than an IT manager. Now, of course when you start doing a search for median salary for that job title you get 100k+ salary expectations, but I know for sure this company isn't paying anywhere close to that. How do I determine a good salary starting point for any negotiations? [link] [comments]  |
| Have an interview Friday, am I'm nervous. Posted: 01 Jan 2019 09:51 PM PST EDIT: Sorry about the title... Hey all. I am finishing up my Associates here in May. I have started to apply around the local area and I have managed to land an interview this Friday! Yay me, right? My main question lies in this: 1) In the job description, it wanted experience in AD and VMware virt., both of which I am doing now at two different scenarios (One is my HomeLab and another is a work study type of position at the college I am attending). I am learning new topics on VMware almost daily and I am able to retain it well (so far, haha). Would you amazing people think this would be enough to impress them? 2) I do not graduate until May. Does that mean they would possibly wait for me to graduate to work for them? 3) Last but not least, any tips for me? I seem to be interviewing with one of the IT personell, if that helps. Have a good last 10 minutes (at least in CST) of your "Happy New Year"! [link] [comments]  |
| Posted: 01 Jan 2019 12:28 PM PST I work for a small company, and am in charge of their recently upgraded LAN, which includes an on-site server. I was given this role with absolutely zero experience or knowledge on the subject, other than very basic computer troubleshooting knowledge. What should I do to {1} make their LAN the best I can and {2} to best set myself up to be able to get a different job at a company that actually has clear expectations for what they want their IT employers to do, and that pays well? Additional info: 1- I am currently studying to potentially get the following certifications: MCSE, CompTIA Network+, and CCENT 2- I have no formal college education, and was looking at enrolling in and pursuing a bachelor's degree from a particular online college that has worked for other careers for some of my friends, but they want me to get a certification first before accepting me as a student [link] [comments]  |
| Advice for transitioning from Systems Analyst to DBA? Posted: 01 Jan 2019 08:22 PM PST Hi all! I graduated with my bachelor's in IT&S about 18 months ago. Got a job right out of school that was supposed to be tech-related, but I ended up just being a secretary for a manager that couldn't figure out how to email or send Outlook meeting invitations. My attempts to get that position back on track to the original job post failed, so I looked elsewhere. At my year mark with Company A, I was offered an entry level Systems Analyst position with Company B and I accepted. It's been great, and I'm getting exposed to a lot of different aspects of corporate IT. In this role I get to dabble in several areas, including infrastructure planning/maintenance, requirements gathering, QA testing, back end troubleshooting, etc. The back end/database work in particular I've really been picking up quickly and enjoy. I was on call for a week over the holidays (not usually my job, but I volunteered because somebody on another team quit unexpectedly). I had a blast. We had a code red situation and the DBAs really came in to save the day. It sounds cheesy, I guess, but that's how it was. I've been trying to figure out my long term career goals for a while and I'm leaning towards DBA. So... All that brings me to my question. What do you recommend for eventually transitioning from entry level Systems Analyst to a DBA? I'm not in a rush, just looking to see what skills I may need to work on outside of SQL or other obvious things. My company is good about moving people around internally, so I'm hoping to take advantage of that one day. Anything you feel may be relevant is very appreciated. Thank you! [link] [comments]  |
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