IT Career Just want to thank you all |
- Just want to thank you all
- My first steps, I NEED HELP! Penetration Testing
- Pursuing Solution Architect Path, Seeking Advice
- What Next???
- When can I start applying for jobs?
- Has anyone here started as support/help desk then moved up to system admin?
- Please Review my CV! :)
- Systems, Security, or Network Engineering?
- Resignation checklist/process
- I'm not entirely sure what my career opportunities are with this degree (Management of ICT)
- Start Tech Support job at School District Tomorrow - Any advice?
- Computer Networking vs CompSci
- Looking for a sysadmin to interview
- Seeking resume critique. Applying to help desk jobs with minimal IT job experience with A+ and CCNA certifications.
- I have an interview for a helpdesk job. What kind of questions will they ask/how should I prepare?
- When you are at a prestigious place- but feel it's time to move about, how do you deal with the feeling of all other grass being browner?
- Finding a part time help desk position without experience in the field?
- Am I being underpaid and/or should I look for a new job in your opinion?
- Cleaning up Active Directory
- Anyone willing to share about their company's information system? [Assignment]
- What business major pairs well with Computer Science?
- SW & Services Sales
- Can anyone tell me if a career in tech support of an IT infrastructure company is a good starting point for backend? Will a Masters degree after gaining some amount experience be helpful to get positions like Network admin in the fortune 500?
| Posted: 28 Oct 2018 07:18 PM PDT I'm not specifically IT, not cool enough to be I think but seriously. I'm an engineer who works with some really awesome support. Just wanted to say thanks to all of you IT people busting your asses for us and the higher ups that think shit just get plugged in and it works. Without you guys/gals, many offices and other environments would slow to a crawl while we tried to figure out how to configure a server. Just wanted to say thanks for the awesome advice you give people here as well as the people trying to get into this profession. You aren't appreciated enough and I hope it happens more often. [link] [comments]  |
| My first steps, I NEED HELP! Penetration Testing Posted: 29 Oct 2018 04:07 AM PDT Hello, Recently I have only began to discover the wide variety IT has to offer, in terms of careers. After researching and looking deeper into all of it I decided that I would like to begin my adventure into the IT world, only problem not knowing where to begin. One day I stumbled upon the topic of penetration testing, giving it a good look over it peaked my interest...none the less I still researched but my mind always was brought back to Pen Testing sort of a dark romance I once had with the French Foreign Legion many years ago. I have read a lot regarding the topic but I keep getting mixed reviews about how to reach my goal to become a penetration tester. I have come to Reddit seeking guidance and advice from individuals in the field and those with actual experience reaching that goal. I am not asking for a step by step breakdown, all I am asking for in a nudge in the right direction as far as degrees, certs, and etc so I can reach this goal and become well rounded. I am using Penetration Testing as my main goal right now but who knows maybe along this journey I will discover new things and it will pull me in a different direction, that is the whole point isn't it...finding what I enjoy. I appreciate any help, advice, guidance etc to help get my foot in the door of the IT world to work towards this goal. Thank you very much in advance. [link] [comments]  |
| Pursuing Solution Architect Path, Seeking Advice Posted: 29 Oct 2018 08:48 AM PDT Hello All, I have rececnttly accepted a full-time offer at Accenture with the role Technical Architect. I wanted to know what skills I should be focusing on building up over my next couple of years here to begin establishing myself as a Solution Architect. I'm primarily looking at technical skills. So what languages should I focus on becoming proficcient at, a Thank you all [link] [comments]  |
| Posted: 29 Oct 2018 07:38 AM PDT I'll be graduating with an MIS degree in two months and I have no idea what to do next. I moved into IT after pursuing an accounting degree and deciding I hated it. I currently work on a help desk (6 months) at a large/reputable company in my area. I'm happy with my decision but just a little lost. I enjoy coding but have zero experience with it and am still very new. On the other hand, I have 6+ years of experience with accounting/business admin and find that the various "analyst" positions sound rewarding as well. I guess I have two main questions/concerns. I am afraid I'll burn out like I did with accounting so which career path (development or analyst) offers the most dynamic work or has the most opportunity for creative outlet? Additionally how long is too long to be on a help desk? My original goal was to take my next step after 1 year but I often see that people move on earlier. I realize these are somewhat broad but I'm mostly looking for ways to help narrow my focus. Any tips or suggestions are welcome. TIA! [link] [comments]  |
| When can I start applying for jobs? Posted: 29 Oct 2018 09:41 AM PDT I just earned my CompTIA A+ certification and I'll be graduating with a b.s in Information Technology in May. When should I start applying for jobs post-graduation? [link] [comments]  |
| Has anyone here started as support/help desk then moved up to system admin? Posted: 29 Oct 2018 09:36 AM PDT If so, what was the journey like? Do they train you to move up if you so choose or if you see a opening? [link] [comments]  |
| Posted: 29 Oct 2018 09:10 AM PDT Summary A dynamic customer service professional with strong technical skills. A highly organised and effective leader able to thrive in high-pressure environments with the experience of managing a team of service desk analysts. Quick to learn and adaptable to changing conditions with a proven history of making strategic decisions and going above and beyond to achieve desired results. Excellent communication skills including hands-on team leadership, customer service, and the ability to convey technical solutions clearly to non-technical individuals; delivering stellar technical support and customer service in an ITIL environment. Aiming progress into ITSM roles. Skills § Relationship Development § Strategic Problem Solving § Personnel Training § Troubleshooting § Resource Allocation § MS Office (2010, 2016) § Mimecast (messaging portal) § Remote Tools § Technical Support § Incident Logging § Policy Compliance § BMC Remedy § Technical Escalation § Citrix § O365 § Command Prompt § Customer Service § ITIL V3 § Coaching & Mentorship § Ticket Management § Languages § Exchange Management Console § Active directory § Symantec Message Labs Languages Fluent English, spoken Cantonese and Urdu. Currently learning Mandarin and Arabic. Education Dates Attended Location - GCSE (10 A-C's) - A LEVELS - University of -, -, England (LLB Hons -) ITIL Version 3 Work History Generic MSP - Senior Service Desk Analyst Provide first and second-line support and solutions to multiple customers. Maintain exceptional customer service in a challenging high-pressure environment. Recommend strategic up-sells on additional products and services. Log user incidents and requests via email and telephone. Troubleshoot system and network problems and explain technical solutions clearly. Ensure all problems are completely solved to customer satisfaction and help clients understand how to prevent future issues. Cultivate relationships with internal team members in order to effectively escalate problems when necessary. Train new team members. Comply with company-wide security practices. Participate in weekly team meetings to provide news and updates. Key Accomplishments: • Maintain a minimum first-time fix rate of 85%. • Achieve a first-line fix rate of 70%. • Achieve KPI of 95% call pick-up; answer all calls within six seconds in compliance with SLAs. • Ensuring that the Service Desk (SD) deliver a great service in line with published SLAs, by monitoring queues, running reports and training analysts • Acting as an escalation point between the SD and the client. • Attending meetings to act as a SD representative, putting forward ideas to improve the service, and feeding updates back to SD • Troubleshooting and resolving ticket escalations from the SD. • Managing the SD's ticket queue to ensure adherence with SLAs and OLAs. • Providing technical training to new SD analysts. • Liaising with internal resolver teams and 3rd party vendors to contribute to the improvement of FLF rates and SLA adherence. • Interviewing potential candidates for the service desk and partaking in assessment centers from a management perspective. • Liaising with team leaders and service delivery managers to ensure upcoming challenges are planned and managed for relevant clients. • Streamlining processes, reviewing roles and responsibilities. • Authoring and curating runbooks to add to the knowledge base. Generic Law Firm Short-term employment was as a paralegal with marketing responsibilities. General tasks as a paralegal included: legal research, drafting memorandums of understanding, part 36 offer letters, and correspondence with clients, opposition, courts, councils, and the TDS adjudicator (tenancy deposit scheme). In personal injury and clinical negligence matters duties included: drafting medical chronologies, letters to GP explaining case so far to obtain an appointment for medical report, advice on quantum, claimant's schedule of loss, schedule of special damages, claim forms (CPR Part 8), order settlement on behalf of child or patient, and dealing with insurance companies. Tasks for marketing included: designing templates for social media, writing articles regarding brexit for publishing, brochures and portfolios to be distributed in international property expos, marketing to the Dubai clients for the newly formed office, designing marketing matrix for international marketing efforts, contacting community centers and religious bodies to organize events to establish greater ties to the local community, and to also secure advertising opportunities domestically in Turkish, Japanese and Spanish ethnic papers to market immigration services. Generic Council (European election/ General election) I engaged in two election campaigns, working with councillors of the - Borough Council. During the European elections I aided in the logistical planning for campaign management, and I also went on to fill a similar role in respects to the following general election. Extracurricular • Vice President, Social Sciences Society, Term - I had a leadership role in this society; the position's responsibilities included liaising with the treasurer, secretary and volunteer's coordinator to ensure all are doing their jobs efficiently, while easing the burden on their roles. Furthermore my role included key decision making, liaising with local businesses for sponsorship opportunities, and engaging with the Northampton Borough Council to organize seminars on boosting local employment prospects for both students and constituents. • Sitting Member, Student Union's Scrutiny Committee, Term - interests/ Positions •The Basketball Team •Basketball Captain *References available upon request\* [link] [comments]  |
| Systems, Security, or Network Engineering? Posted: 29 Oct 2018 08:57 AM PDT I'm at the point in my career where I need to specialize. I'm looking to become a SME in one of these fields. And please don't say "do them all," because most jobs are focused in one of these areas. So what would you recommend specializing in and why? Systems, Security, or Networking? Thanks! [link] [comments]  |
| Posted: 29 Oct 2018 04:41 AM PDT Hi all - I will be handing in my notice in a couple days and am not too sure on how this whole process works. Here is what I was thinking. Anything I'm missing?
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| I'm not entirely sure what my career opportunities are with this degree (Management of ICT) Posted: 29 Oct 2018 07:21 AM PDT My degree: Bachelor of Business Administration in Management of Information and Communication Technology (MICT) Any help would be much appreciated! [link] [comments]  |
| Start Tech Support job at School District Tomorrow - Any advice? Posted: 28 Oct 2018 04:04 PM PDT First off I'm pretty confident in my own abilities. I did well in the interview or I wouldn't have gotten hired. There's still so much I obviously don't know. I found a lot of good threads here on Reddit that I am still looking through. Nothing really worries me about the hardware side of things. I feel like it would be in my best interest to be studying more about how Windows Active Directory and Domain Administration Works. I was just wondering if anyone had any advice that was specific to working a Tech Support job for a school / school district. Thanks. [link] [comments]  |
| Computer Networking vs CompSci Posted: 28 Oct 2018 04:03 PM PDT Summary: I'm in college, currently in a Cisco networking program, and thinking about switching to a computer science program. I'm curious about the job market and earning potential of software development and networking paths. I'm located near Kansas City, though I wouldn't be opposed to relocating after school. I've done research on statistics based sites, but I'd really like some subjective input. Here is the back story if you are interested/want to give a more personalized answer. I'm currently a senior in a networking technology program, its a Cisco program and I can go take the CCENT whenever I please. IMO I'm good at networking, but I don't enjoy it. And my program didn't require me to take any decent math or CS courses, it seemed like the easier path at the time and I'm really kicking myself over that. I'm noticing in my job search that I'm having a really hard time finding networking jobs, and it seems like Python/JavaScript/Java jobs are everywhere. The companies that come to our career fairs hardly talk to us networking guys. I'm strongly considering transferring to a larger university and changing to a CompSci program. It will require 70-90 more hours, but I have enough in savings that student loans will be minimal. I really enjoy coding and development, its something I could actually see my self doing. I'm just having a really hard time deciding on whether going back to school for 2-3 years is worth it. I appreciate the advice! [link] [comments]  |
| Looking for a sysadmin to interview Posted: 28 Oct 2018 02:25 PM PDT Hello everyone, I am a freshman, based in France. To know more about our "dream job", our teacher told us to interview a professional and my goal is to become a sysadmin. There it is, I'm here to ask if any of you would like to give me an interview to know more about every aspect of the job. It would take some time and there is a form to complete at the end. PM me if you're willing to. Thanks in advance ! [link] [comments]  |
| Posted: 28 Oct 2018 08:31 PM PDT Both IT jobs are in the same non-profit that delivers computers to various organizations. The internship consisted of mostly refurbishing computers(60%), some troubleshooting(15%) and the rest of my free time was spent studying. Currently my job is mostly administration but I do some trouble shooting here and there(when interns can't solve problems or when they are for important partners). My current job title is Assistant Manager but was initially hired as Supervisor, title was never officially changed but manager told me to start using assistant manger as it sounds "more important" but I imagine with my current experience supervisor works best? Would love any kind of criticism and recommendations. Thanks! [link] [comments]  |
| I have an interview for a helpdesk job. What kind of questions will they ask/how should I prepare? Posted: 28 Oct 2018 06:48 PM PDT I've got an interview for a helpdesk job at a software company. I've never worked in IT before nor have I ever had been through a formal interview process. What kind of questions should I expect? How should I prepare for this? [link] [comments]  |
| Posted: 28 Oct 2018 04:21 PM PDT gotta be careful with this one so this will be not too detail heavy but it's a real thing i've never ever seen addressed. I graduated from college with a IT degree, and stumbled across a position at KSC FL doing IT ,documentation , some operations stuff, software stuff and some admin stuff for a while, working with systems responsible for Launching spacecraft. My degree was actually molded from the computer science degree at my university so I feel I can do and learn a lot easily, from software work to database stuff to admin work to QA ,etc. It helps a lot of this sort of thing i've done as part of my job. But it's been a couple of years and I feel like I'd like to try my hand in infosec- but there aren't many opportunities for infosec out here, which means i'd have to look elsewhere , and probably out of FL) Something I dreaded the day I was hired, is the idea from others 'You get to work WHERE? And you're walking away from that? who would do that?' It's started to pop up in a tiny bit actually when I ask others for leads, at work and outside of work. How do you deal with that, when it pushes that nagging feeling you can't find something as good as you have it? It'll certainly look very impressive on my resume- but I get the impression that makes no sense if you are at a place like this then go to some small shop... it's a solid spot, no doub't ,but when looking at it In the position I am in I not a civil servant. So unlike many who come here and stay here for life, I would have to hop around while staying here, every half-decade to decade ,since contracts here get awarded for about that time. But I am one of the few who does not feel like trying to spend decades to get into the civil servant position to be set for life. The comp is decent. Benefits are pretty good, Pay itself though is low-mid, and I don't see any chance for significant growth in the future there. I also see very little career growth opportunities for the mid and far future as well. I've been told if you want to really be satisfied, you can't get too comfortable - and I believe it. I imagine if I worked for another federal agency 'indirectly' or if i worked at a well known national lab, or whatnot etc. it would be similar. [link] [comments]  |
| Finding a part time help desk position without experience in the field? Posted: 28 Oct 2018 04:34 PM PDT I'm currently a general manager in the food industry, have been at my job for 2 years and managing for a year and a half. I'm going to be leaving and want to get into IT like I've always been interested in working within, so I'm looking to get an entry level help desk 1 job. The thing is, I need a part time position since I'll be going back to school for my bachelor's degree, and don't want so much stress from work now. I have no certs, but will likely have my A+ soon, and of course, no professional experience in IT, though I would say I am fitting for a level 1 help desk job description, given personal experience with system troubleshooting, user support, and small scale hardware deployment. I can't find very many part time IT support/help desk positions at all, and I'm wondering if this is an uncommon thing for part time positions to exist or if I'm just out of luck in my area. What are my other options for part time, entry level IT support jobs, where should I search and what should I search for? What are some things I should do in the immediate future to help myself be qualified and make this search easier and quicker? [link] [comments]  |
| Am I being underpaid and/or should I look for a new job in your opinion? Posted: 28 Oct 2018 06:01 PM PDT Quick Summary below - Hey guys, I need some advice from people in the field or know people in the industry please! I'm a recent college graduate (Bachelor's - Summa Cum Laude) who got a job as an IT Specialist at a small-medium sized company of about 170 people. I had an internship before with the state doing Risk, Quality, and Compliance work (A lot of Excel). I'm currently getting paid $18 an hour ($38,000 in salary approx) in New York. My job duties include Troubleshooting all general IT issues (Microsoft Office, Adobe Acrobat, Business software, monitors, computers, etc.) Cable Management On-boarding and off-boarding tasks Setting up and troubleshooting Google Accounts Setting up and moving new Workstations On the IT team, it's now just me and one other IT guy who's been training me. I feel like it's kind of a high pressure environment (Think of it like a telemarketing company or a company that sells loans) and people quit or are getting fired like clockwork (mostly the salesmen). I always have things to do (not necessarily bad but can be overwhelming as there's only 2 of us) I work about 9-11 hours a day and I feel like I don't have time for a lot of things I want to do now. TL;DR - Getting paid $38,000 as an IT Specialist (I guess you can say Help Desk lvl 1 or 2) in New York, about 170 employees and growing, only 2 IT guys. I am a recent college graduate (Bachelor's). Want advice. Thank you! [link] [comments]  |
| Posted: 28 Oct 2018 06:01 PM PDT Hi all, Still a newbie in the world of IT having started my first help desk job 6 months ago. After learning the ins and outs of my company I now want to clean up a few things but am looking for advice on best practices. I work for a company with approximately 100 users with a very high turn over rate. When I joined the company (and currently), all we used active directory for is storing usernames and passwords. All other user information we keep is written in a poorly formatted excel sheet (e.g. phone number, email, job title, phone extension, notes etc.). The excel sheet is a nightmare to manage and I'm thinking of pushing it all to AD. My questions are:
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| Anyone willing to share about their company's information system? [Assignment] Posted: 29 Oct 2018 03:09 AM PDT Hey there! I'm looking for someone who's willing to help me on my assignment regarding information system. We were tasked to interview and find out about any company with at least 2 information system for this assignment. Do drop me a PM if you're interested in helping me out :)! [link] [comments]  |
| What business major pairs well with Computer Science? Posted: 28 Oct 2018 03:12 PM PDT Hi there, so I'm doing a Bachelor of Business & Bachelor of Computer Infromation Sciences (conjoint) and am struggling deciding on my business major. As of now my major is computer science from my Computer Infromation Sciences degree, but I'm struggling deciding between Information Systems or Finance for my Business major. Which of the two will pair better in terms of careers aspects? (I.e. landing a better job ans going down the right career path) TLDR: Infromation Systems or Finance major with Computer Science major? [link] [comments]  |
| Posted: 28 Oct 2018 06:29 PM PDT Out of just curiosity, does anyone here work in sw/services sales? If it helps I'm specifically curious about security companies that sell software as well as managed services/incident response. I'm wondering what type of % they make on the sale. Does it usually change when it's managed services vs strictly software? [link] [comments]  |
| Posted: 28 Oct 2018 06:21 PM PDT Hi, I am an engineering graduate. I recently got a job at an MNC as a Desktop Support Engg, and I was hoping, if you guys could help me with the career path and alternatives to grow from a tech support job. I am a fresher in this field and I like the tech I'm getting to work on because its quite ubiquitous and the pay is also quite good for me. [link] [comments]  |
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