Do your own needful, man! Tech Support |
- Do your own needful, man!
- Need Ethernet replaced?
- But we all want to play with the toy at the same time!
| Posted: 28 Oct 2018 07:02 AM PDT Company recently switched to using RSA Authenticate for everyone logging in remotely. [link] [comments]  |
| Posted: 28 Oct 2018 02:28 PM PDT From time to time, I get calls from my aunt to be tech support for her realty office. Sometimes, she calls other people first, partly because I'm an hour away and partly because she knows that I have a full-time job. I really don't mind, though, it gives me a reason to visit family. This week, her router went kaput and she called her ISP to replace it. Afterwards, she couldn't print so she called a local tech guy. The guy did some troubleshooting and then told her that she needed her Ethernet replaced (her words, not sure what he actually told her). That's when she called me. I made the drive and within a few minutes found that the data cable that connects the printer to the router wasn't pushed in all the way. So, after a quick click and some testing, I was on my way. TLDR: Any self-respecting tech should know to make sure it's plugged in and turned on first! [link] [comments]  |
| But we all want to play with the toy at the same time! Posted: 28 Oct 2018 07:14 PM PDT I work for a controls integration company. We work with manufacturing customers so that, for example, when they press the start button on some equipment, that equipment runs (mixes, fills/drains, heats/cools, shakes, rattles, and/or rolls, etc.). When they press stop, it stops. Most processes are more complicated than that, but overall that's what we do. I've been onsite with one of these customers for the last week and had the following experience. TL;DR at end. This customer makes a product using a series of different tanks. The customer's system can work on more than one recipe at a time, but no matter what, only one recipe can use each tank at a time. It's like making chocolate cake and vanilla cake in the same kitchen. You can certainly do it, you just can't use the same mixing bowl for both recipes simultaneously and you should clean the chocolate bowl before using it for vanilla. This customer has recently built a brand new facility and hired a bunch of brand new people. They are still getting the bugs worked out and training their people, hence onsite support. So, our story occurs yesterday morning when they finish making product 'chocolate' in tank 2 and immediately start the recipe for 'vanilla'. In tank 2. Without cleaning it first. Then they started the tank 2 cleaning recipe, which told them "I'll start when tank 2 is available". Then they called me. Yes, there were interlocks warning that the 'chocolate tank' was dirty, which they bypassed. Knowingly. Yes, months ago some very bright people figured out a schedule for how to make 'chocolate', followed by 'cleaning', then 'vanilla' while also staying within the production schedule. Yes, they know that two recipes can't share a piece of equipment simultaneously. I've refreshed their training about that earlier this week. But for some reason the folks working on yesterday morning chose to do this their own way. Option one: end the cleaning recipe. User: But we can't use a dirty tank! then why did you bypass the interlock? Option two: end the 'vanilla' recipe. User: But we have to finish the 'vanilla' now that we've started it! I'm really struggling to see it from their perspective. And a new batch starts Monday. TL;DR Customer wants equipment to do two things at once. Time machine doesn't work yet. [link] [comments]  |
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