Terrible Teenager Touches Tush, Thrashing The Tower Tech Support |
- Terrible Teenager Touches Tush, Thrashing The Tower
- "I'm really frustrated with how much admin work I need to do"
- Short and Sweet Instructions
- A mix of paste and pins
- How do I copy?
- Can you send a technician I’m too scared to unplug this
- Do I need to use the computer for this?
- Do I need to be at my computer to troubleshoot my computer issues?
- Stupid solutions for stupid problems
- Oops... Well, we did that.
- The popup that wasn't...
- You don't remember how to install TeamViewer, so you will not be a good IT in the future.
- Bad Idea
- My computer won't turn on.
- "My contacts are all gone!"
- You’re logging into a what?!
- Some people can't adapt to change. Not sure if there is much change in this case.
| Terrible Teenager Touches Tush, Thrashing The Tower Posted: 09 Aug 2018 11:45 PM PDT I promised I'd tell the tale of what finally broke the camel's back and made me quit the job at the sleazy fix-it store. This is only borderline TFTS so if it sways too far from TFTS standards tell me and i'll remove it. As I have written in previous tales I like to have a spot of femininity when I work in such a male dominated area as IT. The day this happened I was trying out a pretty cool utiliskirt a sewing genius friend of mine made for me, think a kneehigh belted skirt made from tough cargopants material with enough pockets to carry a serious doomsday-prepper's EDC kit with pockets to spare. I won't bore you with fashion details so let's just say it fit in rather well with my goth-y attire I favoured back then (and still do sometimes but thats beside the point). Now, in the fix-it shop we had a baby project. It was simply called The Tower and consisted of a full size tower packed to the brim with the highest spec goodies available at the time. This project was the boss' lovechild and was supposed to be his present for his son (henceforth Sleazeball McGrabbyhands) who sometimes worked hours at the fix-it shop, when he turned 18. Parts had been bought, shipped, installed, rewired and replaced with newer and better goodies serval times plus done up with enough LED lights to rival the most garish American christmas tree, all to the boss' very specific orders. Now, to explain why I call my former boss' son what I do he was the slimiest person I have ever had the misfortune of working with. Any time he was in the same room to me I could almost feel his stare burning a hole through my bust. Add to that trying to bribe any good-looking woman who came to the store with store credit to get a date, trying to cop a feel whenever he thought he could get away with it and dropping not-so-very subtle hints about what he thought women were meant for (let's just say it didn't have anything to do with honest work and leave it at that) and you see what I mean. It was the day before Sleazeball McGrabbyhands's birthday and besides dealing with a full day of actual paying work I got the dubious honour of putting the yet again torn down and modified Tower back in shape and bring it to my boss' office for the him to prep for Sleazeball McGrabbyhands' birthday. Of course on the day The Tower absolutely needs to be finished the store was at it's busiest it had been for months. Extras were called in and Sleazeball McGrabbyhands was one of them. As you can imagine I was stressed out, both by legit work piling up and having to avoid/putting up with Sleazeball McGrabbyhands all day. At the end of the day when I was finally done putting The Tower back together again I picked it up, carefully balancing the heavy thing in my arms and carried it slowly from our build area towards the boss' office. It was at this time Sleazeball McGrabbyhands came up behind me and, in his best "Tokyo subway molester" impression decided to grab a double handfull of my utiliskirt and backside. This startled me and I instinctively pushed myself away from his hands, shifting my balance enough that I lost my grip on The Tower. Down The Tower went and the horrible sound from it hitting the concrete floor made all the other techs turn to see what the frak just happened. What seconds before had been an expensive and time-consuming gaming rig project was now utter thrash. The case had smashed itself open on the concrete floor and pieces of circuitboard had spread out from it like a halo of fail and misery. I almost broke down and cried there and then. Only thing that stopped me from bawling my eyes out was my burning hate towards Sleazeball McGrabbyhands, who had decided to slink away quietly while I was staring at the remains of The Tower in disbelief. After sweeping up the circuitboard breadcrumbs I marched straight to my boss and told him what his good-for-nothing son had done and what it caused. Guess who my boss blamed for wrecking his son's expensive birthday present? That's right: Me. That was it. Namecalling I can take but being told that defending myself from molestation was wrong was so above and beyond morally wrong it could be. I told my boss where he could shove the remains of The Tower and resigned on the spot, effective immediately. Walked out with my head held high and never regretted it. [link] [comments]  |
| "I'm really frustrated with how much admin work I need to do" Posted: 09 Aug 2018 06:39 AM PDT These were the words out of the mouth of a client who was on the verge of leaving us. Naturally, the next thing to do was figure out why he was leaving us and what he meant by "admin work". I work for a company that has made and supports a certain CRM using an (extremely) extensive SQL database. It's pretty standard stuff though. A person has a database record and in that record they have a name, address, contact details and a bunch of other information. The software can run reports (or just a CSV export) on more or less anything if the right SQL/XML is written, so if you want to get back all the people in your database who live in Kansas and don't have an email address but have had a criminal conviction in the last 3 years and have that emailed to your compliance department, it's more or less just a couple of lines of select/from/if/where/then statements. The software isn't the most intuitive thing in the world to use, but anyone who buys it can call the helpdesk anytime and make feature requests/report design requests. We thought it might be useful to get in touch with the clients who never called. This guy (Operations Director) was one of them, and he was inches away from dropping our contract because the software apparently didn't meet his business requirements. It turns out he had been given a CSV export by a colleague to run that would give him a list of names of people who needed to be contacted every month. Some 1000 people typically. He would then open up the CSV on one monitor, open the database on another monitor and go through each row (those 1000 or so people) and manually type in each person's email address in a new column. He would literally sit there and flick through records on the database and go through retyping their email addresses into the spreadsheet. Every. Month. Turns out his colleagues had all told him that "that's just how the software works", and had all been following the same process for years. [link] [comments]  |
| Posted: 10 Aug 2018 12:26 AM PDT My support staff contacts me. She cannot open any attachments I send her so she is unable to perform a large portion of her work. Something must be wrong with her computer. She said she put a ticket in with IT and they checked her computer and can't find anything wrong. The work I need her to complete is piling up so I decide to check out her computer myself. See if it is user error. I go and check her computer out. That's strange the attachment opens just fine for me. I ask her to try and open an attachment. That's when I realize she is only clicking her mouse once to open the attachment. Me: you know you have to double click the mouse to open the attachment? SS: no what's double click? I've never double clicked before. Me: you click the mouse. Lift your finger and click it again. See like this.... SS: I can open my attachments again. Too bad she forgot how to open attachments the very next day. And I had to write out instructions to tape to her computer. "To open an attachment, click your finger on the mouse, lift your finger, and click it again." Note: I'm sure there are computers set up to open attachments with a single click. Ours were not set up that way. They were defaulted to open with a double click. [link] [comments]  |
| Posted: 09 Aug 2018 06:27 PM PDT Had a guy come in with his son and asked us to see why the computer his son built from parts he bought at our store wouldn't boot. I take it in the back to give it a quick once over and see everything looks normal so I take it to the diagnostic computer and check it out there. It's getting power and the cables aren't loose so I tell him I need to take it apart to see if anything was done incorrectly or was loose. It was the first time he had built one so I just wanted to be safe. After taking the board out I could see that there was no thermal paste where it was supposed to be. But then I noticed something else wrong, there was a small amount of paste but it was on the actual chip itself oozing out. I try to open the housing and there is a mixture of broken pins and excessive thermal paste mixed together. I wipe off a little and see that the chip wasn't put in place correctly and I can only assume was just forced closed. I take it back to the father and show him that it is broken and the pins are either all bent or broken off completely. I leave the talking down the angry customer to my boss who heard the whole thing and I put the pieces into some containers we use for loose components. TLDR: you should never have to force anything into place. [link] [comments]  |
| Posted: 09 Aug 2018 04:09 AM PDT A few years ago I had the pleasure of assisting a close relative in making a word document . I'm saddened everyone seeing this knows what this experience is like. "sigh" Lets begin... Her: I want to copy this text from this page to here. Can you show me how I can do that ? Me: Yes (I go slowly. I direct where to place the cursor "arrow" click and dragging over the text she wants and bring up the menu to selecting copy and going to the word document to paste) Her: Woah! okay I'll try. (It falls flat and I explain the whole process again demonstrating with her repeating it 10 times. The one part she got stuck the most with was bring up the menu so I thought we can cut this out by the magic of ctrl + c and ctrl + v) Me: Instead of bringing up the menu I am going to press this key and ... Her: NO! Me: No? Her: THATS TOO MUCH Me: It will only be four keys to press Her: Four too many, don't touch the keyboard! (After the internal screaming died down in my head) Me: Okay, we will we need to keep practising this with the menu then. (After over an hour of this all starting) Her: I got it! Me: Great (20 minutes later) Her: Kirkys how do I copy it again? [link] [comments]  |
| Can you send a technician I’m too scared to unplug this Posted: 10 Aug 2018 02:51 AM PDT I work help desk for a large retail chain. Today this woman called in stating none of her PCs or registers worked. First step is ping the store server. As I expected, it wouldn't ping. So I have to guide this woman through powering off the server. "Ma'am can you go into the server room and unplug the box that's labeled dl380p please" "I'm too scared to do that. I don't want to break something. I've never done that before. Can you send a technician to do it instead?" "I can't do that yet. It costs us $700 every time we dispatch a tech. Just follow the black cord from the back of the box that's plugged into the server rack. " "I can't find the box there's like 10" "It should be the third box down from the top of the rack" "I still can't find it can you just send a tech" "Do you have a cell phone that we can video chat on so I can guide you through this?" "Video chat? You mean text message?" "Video chat. Does your phone do video chat so I can see a live view of what you're seeing" "I don't understand." "Okay just text me pictures of what you're looking at" sends pics "You're not in the correct room. You're in your office not the server closet." When I was on the phone with her I was thinking "why is it so quiet in there?" "What's the server closet? You told me to find the computer box. The back office has 10 computers." "No ma'am the server room is the same room where the electric panel is" "Okay I'm in here" "Can you send me a picture of what you see?" sends me pics of her rack "Okay see the silver box at the top? Push the green button and hold it in for 10 seconds. Then let go and push it again for ten seconds" "K done" " can you go check if your registers are working? "They are thank you" "See I knew you could do it you're smarter than the technicians anyways." [link] [comments]  |
| Do I need to use the computer for this? Posted: 09 Aug 2018 11:10 AM PDT First time posting so please be gentle. I work as front line phone support (internal) Just got this call a few minutes ago. Me: Service Desk how can I help you? User: I need to reset my password Me: what is your employee number User: 123456 Me: OK I have reset your password to <standard password> Me: please go to portal.company.com... user interrupts User: Do I need to use a computer for this? Me: Yes you need to use a computer to do this User: OK where do I need to go again? Me: please go to portal.company.com then click <password system> then click change and follow the instructions on your screen. User: OK thanks bye haven't heard back from her yet... edit spelling [link] [comments]  |
| Do I need to be at my computer to troubleshoot my computer issues? Posted: 09 Aug 2018 01:49 PM PDT Hi TFTS! As part of my summer job as a graduate research assistant at my University, I provide remote tech support to our field interviewers, most of whom are in the 50-60 age range of older women. Most of their issues are pretty easy to troubleshoot, as long as I can guide them through exactly what they need to do. Enter the players SE: me FI: Field Interviewer I get an email from FI this morning saying that she can't get into her email on her computer for some reason. The email is sent from her phone and has a potato quality picture of the computer screen bearing a login screen for her email. The content of her message is hard to decipher as she eschews the use of punctuation, capitalization, or organized structure to her thoughts whatsoever. I email back, asking for more information, and she replies asking if she can call me to troubleshoot later in the day. I tell her my hours and assure her I will be able to help. Later in the day comes, and I get a call. SE: $StandardGreeting FI: Hi SE, can we go over the problem I emailed you about earlier? SE: Yes absolutely! So it looks like you're having trouble logging into your email. Can you tell me a little more about what happens when you try to access your email? FI: Sure. So I think I set up everything using the instructions, but when I click on the email thing, it asks me to login. SE: Okay, so you're not automatically logged in? FI: I don't think so. SE: What happens when you put in your email and password? FI: Oh...I'm not sure....... SE: Well, can we try doing that? FI: I'm not at home right now, so I'm nowhere near my computer..... SE: Okay, well to properly troubleshoot this issue, you need to be at the computer that is experiencing these issues. FI: Can't you just fix it for me from your end? SE: Unfortunately, I can't. FI: Well can you talk me through what you're thinking might be the problem and give me some help? SE: Sure. I think the problem is that you need to login to your email. Have you tried logging in already? FI: No. SE: Well I'm sure if you try logging in, it should work just fine. And if it doesn't work, you can try retyping your email and password. If your password isn't working, then you can always reset that password. FI: *sigh* Okay, I wish you could just fix it for me. SE: I'm sorry about that. Just try what I've suggested and give me a call if you need further help. I wish I were as magical as she thinks I am so that I could "just fix it" from my end without her needing to be in front of her computer. I haven't heard anything back from her in a few days, so I'm assuming she either logged into her email or died trying to reset her password. [link] [comments]  |
| Stupid solutions for stupid problems Posted: 09 Aug 2018 06:15 PM PDT Disclaimer: not exactly my story and I'm not tech support. Though I believe it still belongs here. Cast: $Me: well, me $Friend: friend whose dad runs a shop with a few employees. Not the most knowledgeable when it comes to tech but still a decent amount. I get a text from $Friend:
Cue facepalm. How does this happen??? I then warn him that RAIDing would reduce the capacity of the setup, negate the benefits of the SSD, yadi yada yada.
Cue facedesk. I sigh, and explain to him again that this is idiotic and that what he wants is called tiered storage, like an SSHD. Then I dig up how to set it up on Windows. And of course, you can do it, but you can't boot from it. Wonderful. The best thing available is $Software, which costs $40 per license. Not happening. I explain this all to him and add that perhaps he should consider some basic tech training. And after a while,
I do wonder though, how do these people get by daily life without knowing how to save a file to a folder?! [link] [comments]  |
| Posted: 09 Aug 2018 06:29 AM PDT So this happened last night. I work overnights at an ISP and I remembered when I came in reading a "Emergency Maintenance" e-mail. Obviously I was not awake enough that it sunk in. Shortly after midnight, all Television services as well as my security cameras died. Of course, I called my On-Call who gently reminded me of maintenance. I internal message the maintenance admin. Me: Hey, uhhh did you just blow something up on accident? Admin: I think I might have. Me: This was just moving a node from one ring to the other? Admin: Yeah. Me: Well, we have no TV service, no security cameras. I don't know what else is affected. Admin: Oh no. Fast forward 35 minutes. E-mail comes in: Door Unlocked at DC - User: Boss Man. 5 minutes later, here comes my instant message. Boss Man: Hey, I heard and drove as soon as I could up to help. Looks like we overloaded the main router as well as egress. I'm working on it!! It looks like Admin might have made a mistake and made a loop with routing. After an hour and a half, and the 3 main admins and myself sitting in a group IM conversation, I sent out the "Resolved" e-mail. Boss man came down to visit with me in my office. He left at approximately 2:00 - 2:15 AM. About 5:30 I start seeing tickets coming in. Customers from the moved node not having service. I instantly inspected the first ticket. No IPs. "Well, crud," I thought to myself and grabbed my phone and dialed Boss Man. Groggily he answers, "Hello?" Me: "Sorry to wake you sir, but I need to pick your brain." Him: "What's going on?" Me: "Customers on XXX are not getting an IP. XXX & XXX VLANS are affected." Him: "Ok, I'll look at it and e-mail you a quick fix, but we should probably have a conversation about what constitutes an emergency." *hang up* I was flustered, and embarrassed at this point. My spidey senses were tingling and I knew this was not a singular occurrence. Less than 5 minutes later an e-mail comes in from Boss Man telling me to switch to a different VLAN. I do as asked and instantly the IPs resolve. I respond to him that yes, it was definitely a fix. He e-mails me back saying he had to make a change in a router then. By this point, I am seeing the tickets beginning to roll in. 3, 4, 5, I have no idea how many customers are affected and I'm worried that they would have had hundreds before 8 am. He e-mails me back again saying it should be fixed. I check accounts that I knew had already came in and breathe a sigh of relief. I continued to monitor them for a few minutes. I respond back to him "I'm so sorry to wake you, I was just positive this was a bigger scope issue." He e-mails me back, "I'm so sorry I was short with you, after I woke up and really started thinking I realized this was a bigger issue. We actually could have had a lot of customers without TV or Internet services this morning." Whew. I survived. Bonus? I e-mailed about the tickets and logged out to come home, shift was over. I wished the day shift guy good luck and walked out. [link] [comments]  |
| Posted: 09 Aug 2018 09:55 AM PDT So... I used to work for a moderately large regional bank providing first line support ( along with 5 other techs ) for roughly 1200 users. Most of the calls were pretty routine: password resets, user can't print, etc. Sometimes, we would get an extraordinary call. This was one of those. $me: me $teller: computer illiterate bank teller. $software: job critical teller software for our bank. $me: Helpdesk, this is me. How can I help you? $teller: I can't launch $software, there's a window popping up in front of it. $me(internal): Okay, not being able to launch $software is a big deal, I'll tackle that first and come back to the popup once we've got $software up. $me: What happens when you double click on the $software icon? $teller: nothing $me: That's not good. Can you press ctrl-alt-delete for me and launch the task manager? $teller: I hit ctrl-alt-delete, but nothing happened. I can't see anything behind this popup window. $me(internal): Who cares about the popup, that software should be launching. $me: Okay, can you go to the start menu and shut the computer down? $teller: I can't, the window is in the way. $me: Okay, can you describe the popup? Is there a red X in the upper right hand corner to close the window? $teller: No, there's no X. The window is red, green, and blue. It keeps moving around the screen. $me(internal): ARE YOU KIDDING ME?! HEADDESK $me: That's the monitor test pattern to alert you that there's no input. Can you make sure the computer is on. $teller: Of course it's on, I'm looking at it! $me: HEADDESK That's the monitor... do you see a black box on the floor? $teller: Yes. $me: Please press the power button on the front. $teller: Oh! It says Dell on the screen now, it looks like it's booting up! $me: Great! Have a nice day! HEADDESK muffles frustrated scream I hope you have enjoyed this little window into my frustrations working at $bank. :) [link] [comments]  |
| You don't remember how to install TeamViewer, so you will not be a good IT in the future. Posted: 09 Aug 2018 04:16 AM PDT I am the tech support for my family. On the day this post was posted, I was with my cousin, which is a big distance from my home. My mom called me and asked what is my PC's password. No big deal. I text her the password and PIN, just in case Windows ask for the PIN. I thought my job was done. But I was so wrong. My mom got on the PC, and the PC freezed. This was normal, as our computer is not very fast. But it then showed some errors of whatever type, so my mom called me again.
I thought now, finally, everything is done. I can now browse Reddit in peace. But she called again.
$mrlacpeanut thinks for a little while, search his brain for any sign that her mom asked him to install TeamViewer, and couldn't find any.
At this point, I was pretty shocked. My mom still insists that she asked me to install TeamViewer for her, and now she sighs heavily when she has to install TeamViewer again, like it's a very complicated process.
Sidenote, I don't remember how TeamViewer's install wizard look like.
TL;DR: Mom is angry that she has to install TeamViewer, and then tells me I am a "very good" tech support because I don't remember how to install TeamViewer. EDIT1: My mom was hurried. She wouldn't have done this if she was not urgent. She called me later and apologized me. [link] [comments]  |
| Posted: 09 Aug 2018 01:38 PM PDT I work for in tech support for a company that has a few programs that are installed all over the US and we service all of their calls and chats. This one was via chat. I was trying to help a guy log into our iOS app. He was unable to and I suggested various methods to fix, such as resetting his WiFi, restarting his iPhone etc. none of those worked. So next thing we suggest is to uninstall and reinstall the app. I told him that and his response was, BAD IDEA. I explained this is normal procedure for this type of scenario. He wants me to walk him though it, so I tell him to hold his finger on the app and wait for it wiggle and click the X to uninstall. He says, DONE. Next I say go to the App Store and type in "our program". He says, I don't have that. Shocked at the fact all iPhones have the AppStore on them, I told him to look for the app icon that has a blue capital A. He says I don't see it. I then tell him how to swipe down to get to the search area on top and type in App Store. He says, you mean safari? Now I know this guy does not know what he is doing. I tell him to swipe right a couple times and he will be in a area where he can search for the app on top. He says, didn't work. My last idea is for him to hold down the button and have Siri pop up and for him to just say, App Store! He said he does not have Siri. I have tried 3 different methods for him to find it and I give up. I advise to have him reach out to Apple since he is missing his App Store icon. He says, See, I told you it was a bad idea. [link] [comments]  |
| Posted: 09 Aug 2018 12:49 PM PDT Hi, it's me again. Here's another quick tale from my time at $moderatelylargeregionalbank. I have a user that calls in and reports that she is unable to turn her computer on. This is actually a pretty common call, and GENERALLY the solution is one of the following: 1) Make sure the computer is plugged into power 2) Make sure that the power strip or UPS is turned on 3) unplug the power cable, hit the power button a few times, then plug the cable back in. This case threw me off my game. I'll be $me and branch manager shall be $bm. Notice that this is a branch MANAGER. $me: Helpdesk, this is me, how can I help you? $bm: My computer won't turn on. $me: Okay, is this a desktop or laptop? $bm: Desktop $me: Okay, is the computer plugged into a power strip? $bm: No, it's plugged directly into the wall. $me: Can you verify that the power cable is both firmly plugged into the wall and firmly into the back of the PC? $bm: Yes, it's plugged in on both sides. It was working fine this morning. $me: Okay, I'd like for you to unplug the cable from the back of the computer and while that cable is unplugged, go ahead and hit the power button a few times then plug the cable back in. $bm: I can't do that. $me: Do you have an injury that prevents you from crawling under the desk? $bm: No, it's too dark. $me: ... too dark? $bm: Yes, the lights are out. $me: headdesk Ma'am? I'm afraid your computer requires electricity to operate. Have you notified facilities maintenance? Is the whole branch without power? $bm: Yes, the whole branch is dark. $me: Please stay on the line while I send out notices that your branch is down. $bm: You mean we can't work? $me: ... not without power, no... do you know who your power provider is? $bm: no $me: no problem, I can find that information and try to get an ETA from the power company. I see your cell number is xxx-xxx-xxxx? $bm: That's right. $me: Okay, I'll let you go for now and call you back when I have an update. $me: hangs up headdesk Starts standard procedure for branch down TL;DR: Branch manager doesn't know that a power outage means that her desktop won't turn on. [link] [comments]  |
| Posted: 09 Aug 2018 08:25 AM PDT My mom has been having some tech-confidence issues the past few years, so more and more often I am having to talk her through very basic things that she used to know how to do. I think I've tried teaching her to use the microphone icon to use talk to text literally 100 times and she still forgets. She also calls me to Google traffic updates for her even though I put the Navigation app on her home screen. So, the past few years she's been complaining that her gmail address she's had for over a decade doesn't match her married name. She finally started migrating to her new one which likely means I will be in hell for the next 2 years each time she needs to go to a website to update her email address. A few months ago she calls me in a panic, Mom: ALL MY CONTACTS ARE GONE!!! Me: It's fine, Mom, they're still stored in your Google account (talks her through importing them) This happens every few weeks for months and I finally tell her to give me the phone. I look and her contacts are there, so I do an import just in case she's accidentally updated a contact while logged into her old account and then couldn't figure out why it's not saved to the new one. She's getting more and more frustrated that her contacts keep disappearing. Finally, yesterday I spend over an hour on the phone with her walking her through how to import contacts. This takes ridiculously long because she's told me the problem is with her phone so I'm using my phone to describe where icons are. After the third or fourth time of her getting frustrated because she can't find things where I say they are, I think to ask, Me: Are you on your phone or computer? Mom: I'm on my computer. Me: I thought you were having issues with the phone? Mom: No, I just want my contacts. Me: OK, here's how you get to your contacts... Mom: Why aren't they on my phone? Me: Seriously, they are I restored them to your phone a while ago. Are you accidentally logged into your old account? Mom: No, I'm in the right one, but I can't remember the email address. I talk her through getting into contacts again and ask if the person she's trying to email is there. Yes, they're in her phone, but she needs them for the computer. So at this point, I have no idea what the issue is. I once again explain how to open a contact. Realizing that we've done various forms of this for over an hour, I finally wise up and ask, Me: What are you trying to do? Mom: I need to email Beth. Me: OK, hit compose Mom: I can't remember her email address. Me: Well you can click on the address in the contact or just start typing her name. Mom: What do you mean? Me: You're in the email, right? Mom: No, I don't know her address! Me: Hit compose (I explain where it is) Mom: OK, but I don't know her email address. Me: Just click on To: and type her name, Mom. Mom: OMG, I didn't know you could do that! So I just spent 6 months troubleshooting a problem that doesn't exist because it's apparently been years since she's sent an email that wasn't either a reply or something she's typing off of a business card. I've informed my 14 yr old son that he's on Grandma-duty for the next month and I'm currently figuring out how I can remote in to all her devices so I never have to do this again. [link] [comments]  |
| Posted: 09 Aug 2018 08:48 AM PDT Hey all. Here's another tale from the WHAT?! Department of the World. I got a call from a User wanting to look into her account. Me: I'll be happy to look into this. What seems to be the problem User: I'm trying to get into a held hand computer and it won't let me A what.....yes you heard right a HELD hand computer. Me:.....ookkk sure I'll look up your account. Please hold one moment I check the account and there's no issue Me: ok! I just checked your account and I don't any issues. Are you getting any errors? User:...... Me: hello? User:...... She either muted the phone or hung up. I resolved and went on my way. Was the last call of the day. Seriously held hand?! TLDR: User calls on an account for a held hand computer and then doesn't respond when troubleshooting needs to happen. Will edit later for formatting. [link] [comments]  |
| Some people can't adapt to change. Not sure if there is much change in this case. Posted: 09 Aug 2018 07:10 AM PDT Been working as a IT Support Engineer for a few months for a small IT company with multiple clients dotted around the city. My day-to day job consists 50% remote - 50% onsite support. The client in this post are a tight cost-cutting solicitors firm that will save every pence wherever and whenever they can so unsurprisingly they're also notoriously bad end-users. When I mean "bad" I'm not just talking IT-illiterate... they're the don't-pay-on-time, don't-apply-common-sense, how-have-you-survived-passed-puberty kind of bad. Cast: $Me = yours truly $DU = dumb user A few weeks ago I was assigned a job at their main office (30-40 users) to help reconnect 4 client PCs that have been moved from their branch office that they've now closed permanently. They had already packed (poorly) all the devices, monitors, cables, peripherals in boxes and plastic shopping bags and everything bundled in the corner of the main office ready for me unpuzzle. Not all the PCs and monitors were the same brand/model and users being users - they don't like change. So they MUST and INSIST on having the exact same device they were using in their old office.
I find that the monitors and towers (no cables attached) have been boxed up and packed as a set together, anything smaller like keyboards and mice were all jumbled into spaghetti junction elsewhere. I pull out the box she described and it only contained a monitor.
I look below and see the tower on the floor on it's side and what made me facepalm was not that she was using it as her footrest but I could see smooth side of the case on top where she rested her feet which could only mean... dun dun DUNNN : the air vent side was faced down on the carpet. Realised this is how she had her tower positioned in her old office, I spent the next 15 minutes explaining why this is a no-no and jokingly said
I finish connecting everything for her and login to make sure all the local printers are mapped and double check she can access this and that blah blah - usual checks. So about an hour later when I'm just about to finish setting up the 4th user's PC, DU comes back to me...
I switch place with her and instantly stood back up before my ass could make full contact with the chair.
*Tilts monitor down a few degrees* TL;DR User moves into new office, user says her screen has gotten darker, I tilt her screen down a bit for her. [link] [comments]  |
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