Crazy lady tries to change our call in hours Tech Support |
- Crazy lady tries to change our call in hours
- "Hey! You're in IT, right???"
- That one dude you knew back in high school.
- "Everything Is Down!!!" = I can't access one website
- You Should Change Your Country Code
- First post! User deletes files they desperately need.
- No, you misspelled grep
- Please clear your cache and cookies.
- Magical faxes
- The laptop won't turn on!
- Family tech support: is it plugged in?
- New printer is broken
| Crazy lady tries to change our call in hours Posted: 31 Jul 2018 08:38 AM PDT TL;DR Lady tries to argue with me about what time we close, basically says that we are open when she says she is open Anyways, today I get a call from a lady that had a very heavy accent, we shall call her AL for Argumentative Loser. I'll be Me because why the hell not. As a bit of background I work for a super small software company and our clientele doesn't need a 24/7 call line, nothing can ever be that much of an emergency... AL: (Leaves Voicemail the day before) Hello I call during your hours and you no answer, it not 5 yet, you need call me. If it not 5, that big factor, you need call back now (Not my grammar, this is exactly how she said it) Me, calling her back: Hi this is me with that one company, how can I help you? AL: Why you no call back yesterday while you still open? Me: Well, we closed at 5 last night and you called us closer to 6pm. I did do my best to call you back first thing this morning though! Is there any- AL (interrupting): No, you close at 5, I call at 4:50, you no closed Me: Well there is a time difference between where we are, I apologize that we were unable to get back to you when you called but we had already closed and no one was available to call you back. AL: No, you close when I say, and you no close! Me: I'm sorry, we have set time frames in place for tech support calls There is nothing that I can do, they close the phone lines at 5pm our time and I am not able to make calls after that - AL: No, close when I say, you call me back at 5! Me: I just said I can't do that, they close my phone lines. If you have questions after hours, you can leave us an email and we will respond as soon as possible. AL: No phone call at 5, goodbye (hangs up) Needless to say, she never got that call, never actually heard from her again and I'm fairly positive she closed her account. Good riddance... [link] [comments]  |
| Posted: 31 Jul 2018 05:22 PM PDT I always walk the stairs up to my office because even at 7 in the morning I'm not safe from "Hey you're in IT right? I need you to walk with me to my office right this instant to help me." This morning was no exception as I saw two non 7am employees talking in the parking lot (my spidey sense was tingling) Right as I walk out of the stairwell on my floor, I walk right past one of the users that I had seen in the parking lot. User - "Hey! You're in IT right?" TechCHUD - "Yeah, I'm in IT" \Awkward pause cause I know better than to ask what is happening. Tried to walk past to the breakroom to make the morning coffee and toast my bagel** User - "Yeah, so I need you to come to my office cause we've got this thing for an exec that needs to be done and we really need this software to do it" TechCHUD - "Yeah, so I need you to put in a ti-" User - "I already did that" TechCHUD - "Cool, so I'm going to go get started and look for it, I'll get to it as soon as I can" \Made my coffee, toasted my bagel -> while this was happening took the laptop out and pulled the unassigned cause I'm nice guy. I hadn't even made it back down the hallway a few doors down to my office before I was accosted in the hallway again** (same) User - "Hey, so we really need this. We're in XXXX conference room" TechCHUD - "That's great, I'll get to that as soon as I can" Got to the office and I'm reading the tickets to try and suss out which one of these sounds like an install for this user whose name I don't know nor do I care to know. Hair stands up on my neck and suddenly the same user is in my office again User - "I need you to come install this now." TechCHUD - "Yeah, so I have all the unassigned tickets and I'm working them. What is you're ticket number" User - "Are you serious, you're really going to make me get the ti-" TechCHUD - "Absolutely, gonna need the number so I can get the info" \The user stormed off in a huff and walked back in rattling off just a random assortment of numbers at me as he came back in** TechCHUD - "So I'm gonna need those letters ahead of those numbers you just rattled off. They do matter." (it's almost as if I really need this and am not some heartless bureaucratic drone) User - "REQITM****** TechCHUD - "Yeah, your asking for Snag-It, this purchase isn't approved, it requires a license that I don't have. I have Greenshot and Snipping Tool which can do pretty much the same thing" User - "This isn't for me. Let me get the developer so you can do this now" \Enter NewDev I onboarded last week** TechCHUD - "Hey bud, so I don't have a Snag-It license for you. This doesn't show up on my side till it's approved. However, I use Greenshot which also should allow you to image edi-" NewDev - "That isn't going to work for me (even though you haven't even clicked to open the image editor). I need something that I can take a screenshot with and then do light editing to the image" TechCHUD - "Well man, this is what I have for you." \They leave still upset because this solution is only 95% of their favorite way to snag images for a POWERPOINT and shortly thereafter in walks the* Exec that I knew was an exec but didn't know the name of because they come and go so frequently that names aren't even worth it to learn* Exec - "We need this, I need you to install this. I need you to install it now even if it's a trial. I don't care, I will purchase a license personally if I need/want to to activate it" I'll be honest, I just installed the trial and spent the rest of my day docked in a sick employees office to avoid them. Here's the kicker - The exec that came in demanding was not the one they were making a powerpoint for either. As it turned out, she was the one that hadn't approved the request to purchase the license that was both cheap and easily sourced by our procurement tech. It was an alright 1st hour of the day, considering things like that happen on the daily. [link] [comments]  |
| That one dude you knew back in high school. Posted: 31 Jul 2018 09:03 PM PDT Hey guys this is my firstish time posting here. I know you all love a good "oh you're good with computers could you help me with this <idea that sounds great but has zero planning and understanding of the time involved>" It's not quite tech support but since I'm in computer repair and always end up fielding everyone's computer repair and programming questions I'm sure you all can relate. Anyway. I'll be me. F1: that friend whom I've kept in contact with since high school F2: guy I barely know who's a friend of F1 The other day I got a text from F1 saying that F2 had some questions about crypto currency and wanted to know if he could give F2 my number. No big deal I don't mind answering some questions about new cool snazzy tech. This won't be too bad maybe a short phone conversation with a brief overview of how crypto works. I couldn't have been more wrong... I get this text: F2:
WAIT JUST A SECOND! I'VE BEEN HAD. This is just like any old friend who knows you're good with computers asking if you could write this "cool app" they had an idea for and nothing else. I was busy at the time and told him I'd call him later and ended up getting this: F2:
UGH. Anyway. Time to break the news. ME:
And then hit him with some reality. ME:
I have yet to receive a response so I hope this one buried itself. [link] [comments]  |
| "Everything Is Down!!!" = I can't access one website Posted: 31 Jul 2018 09:21 PM PDT I work at a large car dealership. I've been very busy today trying to resurrect a dead piece of hardware via a fairly technical process that requires a lot of concentration, waiting and precise timing to push buttons. So naturally I get every fruitcake in the company calling me up asking me inane questions. I've just had the following conversation which one such fruitcake, this is the third time he has called me today. Scoldog: "Hello, this is Scoldog." Fruitcake: "Everything is down, I can't get into anything!" Scoldog: "What do you mean everything is down?" Fruitcake: "I can't get into anything. I can only get into <SALESSYSTEM>, <SALESWEBSITE>, blah blah blah." He starts prattling on every single program/website he needs to do his job with the exception of one website. Scoldog: "….. So you can log onto everything you need except <3RDPARTYWEBSITE>" Fruitcake: "Yes! I can't work!" So I remote to his computer which has the login page <3RDPARTYWEBSITE> open. <3RDPARTYWEBSITE>" is a website that advertises cars for sale from individuals, companies, dealerships and pretty much anyone wanting to sell a car. Underneath the login is a very prominent warning saying they are experiencing technical issues at the moment. Scoldog: "They are having website issues at the moment. See right there?" Fruitcake: "Is it happening to anyone else or just me?" I wanted so badly to say "Yes, the universe hates you and has chosen to punish you" but I just told him it'll be affecting everyone at which point he says "Huh, OK" and then hung up on me. [link] [comments]  |
| You Should Change Your Country Code Posted: 31 Jul 2018 04:42 PM PDT Some people in this world have really inadequate tech-skills, and some have inadequate people-skills, and that's understandable, I suppose - but some people... The Dark Abyss of Ignorance is a deep and dreary place, and it shall never cease to amaze me... Here is: You Should Change Your Country Code "Welcome to IT-Service desk, how can I help you?" "Yes, hello! I'm site administrator of our computers at [your average small-town], and I can't access CertainWebEnvironment since this Friday!" I get her user-ID. I start looking up what might have gone wrong, while she howls loudly from The Dark Abyss of Ignorance. "I can't believe how slow everything is loading today!" "Yeah, sometimes the computers get slow when it's warm…" Most users accept this as a piece of small-talk-information. Not her, though… She's too smart for me! "Yeah, well, it's not warm in here – we have air conditioning in our office! Don't you have AC in yours? That's not why – usually when this many people are on vacation, it's not this slow! Have you guys done something with the computers lately?" "Have we made your computers slow, Ma'am..? No, I really don't think that we have…" "Well, it sure as day wasn't me! Ah, and look at this, it doesn't work! I can't access WebEnvironment! And when I did have access to it three days ago, it looked weird!" "All right – let's have a look at what might be the issue! Can you tell me the error message, please?" "It says I need permission to access the site – but I have permission! I'm site administrator! Something's happened to WebEnvironment during the weekend, and it's not my fault!" "No, no, that wouldn't be your fault… Let's see what we can do here. Is your computer in working order otherwise?" "Well… No!" "it isn't?" "I told you, they're all slower than usual!" "All right… Um, we could try and clean it up a bit – clear clutter from your hard drive, restart it – because that's pretty important to a computer. It doesn't like being on for too long, especially when it's warm." "What? I have turned it off. Please don't make assumptions that it's my fault my computer is slow!" I mute and sigh deeply at how adamant she is about how this is not her fault. "All right, Ma'am, it was only a suggestion…" I mumble something about annoying bitches. I let it run off me. "Can I get your computer's PN-number, please?" "Is that gonna help with my WebEnvironment?" I bite my teeth together. Perhaps I should take her physical address from our system and have someone send her a big box of halfway decomposed frogs… "All right, Ma'am, this is how it works – you tell me exactly what's going on with WebEnvironment and I'll do my absolute best to help you." "Yes – that's what we'll do!" Mute, in case of word diarrhea. I hear her click and huff and puff from The Abyss. She's so flustered about not getting in, it would almost be heart breaking – if I weren't an extremely well-trained robot with a heart filled with titanium gears. "There! I can't get in, and it says, "Need permission to access site" – but I have permission! I'm site administrator!" I mute, and I facepalm. "Have you ordered an admin account, Ma'am?" "What do you mean? It's the same account I always use!" "Yes, I understand it is - but have you ordered admin access to this particular part of WebEnvironment?" "No, I haven't!" She laughs. She laughs at me for my stupid, stupid, very relevant question. "Then, if what you wish to do is get in here as admin, you need to order admin permissions…" "What do you mean? I've been site admin for a very long time and I've never had to order any rights!" "Well, it is a bit of a new procedure having to order thigs this particular way, but it has saved the company resources and time, for example, not having to install software on computers that the employees don't even use or give accesses to people who don't need them. And that you are admin of your site unfortunately doesn't give you admin rights to Web Based Environments that affect a broad range of people and functions." And thank God in all his glory for that… "What? That's not how things were before!" "I understand that's not how things were before, but if you could tell me exactly what you are trying to do, then perhaps I can help you or tell you what you need to order." "I just need to do my job, exactly how I did three days ago! You say the procedures are new – were they set in place the day before yesterday??" She explains – very poorly – what she is trying to accomplish on WebEnvironment, and after a while (and after actually conferring with a senior desk-buddy about it), I realize that she doesn't actually need admin permissions. All she needs is a standard account – which she has. What the message is about might just be some dumb bug or, let's say, a mistake-riddled mis-click on her part… "Ma'am, can you do something for me? Could you click 'Back' for a second and tell me what the window says?" "Why? What's that gonna help?" She does do it, however. "It says to login as me, with all my stuff in already, or with another account." "Click the 'other account' one and then put in your own credentials, like you normally do." She grunts angrily. "Now it says the username or password is wrong! That's because I picked the other account – it knows it's not me!" I mute and almost choke on my chuckle. "No, Ma'am, it only means your password has expired or been typed in wrong too many times in a row." "Hey – it's expired in that case! I didn't do anything, it's not my fault your passwords expire!" *Once again, she's adamant about not having done anything wrong, which makes me think she has definitely done something very wrong at some point…" "All right, no, of course – you didn't make your password expire – but you will need a new one. Can I take down a number I can reach you on..?" "It's the number I'm calling from." "That's very well, Ma'am – but unfortunately, I can't see it." "What? Okay, that's a bit weird… All right, my number is '34254989'." "Thank you. I will reset the password and call you back in two minutes, all right?" "Two minutes!" "Aye – two minutes! Talk to you soon!" "Okay, bye!" I reset her password, and – to no surprise of mine - it's not expired; she's locked herself out. I wait for two minutes and take fifteen extra seconds to mentally prepare for once again letting my ear get deep into The Abyss. I call her. No answer. Many, many tones go out, but there's all but silence from The Abyss. That's strange... I double check the number she's given me. It should be her number… I try again. This time, she picks up – sounding incredibly agitated. "Who is this??" "Thank you for waiting, Ma'am! This is UnintentionalAss, from IT Service, and I've…" "So that was you!" "Um, Ma'am..?" "Why are you calling from such a strange number?!" "Strange number, Ma'am?" "Yes – that's a strange number! How are people supposed to answer when we have no idea what that strange number is?!" Oh – I see the issue! It starts with a B and ends with a cold, heavy rain… "You mean that it's a different country code than your own? Well, I suppose that's not usually such a problem for us…" "Well, you should change it!" "We should… change our country code..?" "Yes! How's one supposed to realize it's IT calling when it could be just anyone with a crazy number – maybe you're calling to scam me or something!" I mute to slap myself in the face. Hard. She keeps going. "You're in IT, aren't you? One would think there'd be a way for you to change what the number looks like, to let us know who's calling, so that we know to answer! I never answer with outlandish numbers!" This conversation escalated quickly… "Um, I'm sorry that we scared you, Ma'am, but, most people do see that it's a number from practically next door…" "Oh, do they, now..? How would you know? Does everyone answer when you call back every time??" "Um…" "See, we've been warned about answering when strange numbers call us!" I see before me how she sits in The Abyss, reading an article on facebook on Nigerian phone scammers… I have to deflect, or this will go on forever. "I'll make a note to my higher ups then, that we should definitely change the country code for this country! Now - since you're at the computer and fully ready, let's try the new password! Make sure that Caps Lock is not on, make sure you have typed in your user-ID correctly and let's add you as 'Another User', and perhaps we can cut into this!" I speak a little too quickly, so she doesn't have time to interject or hear that I actually just insulted her intellect in a somewhat subtle manner… She mumbles and she types. "What's the password, then?" "First letter Capital, all right? [Quebec, Uniform, Echo, Echo, Foxtrot, Zero, Zero]." I wait. She types. She grunts. She grunts again. "It works..." She almost sounds disappointed. "It works? And how does it look inside of WebEnvironment?" "There's still something wrong here! It doesn't look like it usually looks!" I mute to sigh and rub my temples. Issues within their WebEnvironment are usually tricky and take time to solve, and usually need to be escalated to specialized teams – which would be fine, if this user wasn't such a… "Can I ask your permission to remote control your computer, Ma'am? That way, I can get in and see what you see, and I can help you a little easier." "All right, fine. Do I have to do something?" I instruct her in how to start up the program I need to remote in. "Now, while this is starting up, could you tell me what's wrong, so that I know what to look for?" "What do you mean? It just doesn't look like it did before, you guys must have messed with it, or my computer is broken some way." "What I mean is, WebEnvironment is a huge environment and it doesn't look exactly the same for everyone, even under [BigCompany that owns her DaughterCompany]. You have different apps, you organize files differently and so on…" "Ah, yes – that's one of the problems! I can't find anything! And even the logo looks weird! Like the pixels are wrong!" Ah, great – someone's learned the word 'pixels'! Now, if she only could learn what it means and how it works… And then, I realize, I think I know what the problem is, and I cross all my fingers and toes in a prayer that I'm right. We get in. I actually raise my face towards the ceiling and thank God. I'm right! I un-mute, and I clear my throat. "Aah – I see what the confusion is about, Ma'am! It's the update! You should have gotten an e-mail about an update, have you not?" "What e-mail? What update?" "Just this superficial update – to the logo, for instance – and for where the shared folders are and whatnot – still right here!" I take over her mouse and I click on her shared folders, that have been moved from a little arrow on the left, to a little arrow on the right. "Are you sure that's it?" "Positive, Ma'am. This is the way it's supposed to look now." "Really…? All right… I liked it better the old way, it was much easier to see! But okay, okay, then it was as I said – it wasn't something I did!" I shake my head once more. "That's all good, Ma'am – I can officially confirm that you did in fact not update WebEnvironment during the weekend… If that's all..?" "That's all. Good." "Do I have your permission to close my case, Ma'am?" "I guess so." "Thank you, Ma'am – and don't hesitate to call if anything else should be the matter!" "All right. Thanks for the password. Good-bye!" She hangs up. I sigh so much air out of my lungs, I almost deflate. Some people, man – some people! [link] [comments]  |
| First post! User deletes files they desperately need. Posted: 31 Jul 2018 03:02 PM PDT So this happened last week and I'm an IT Tech. I was working with my co-worker installing a rack-mounted NAS on a Friday, about an hour and a half before closing time. Out of nowhere the PR Generalist comes bursting in to the server room saying how there was some kind of video the old PR Manager was supposed to do for an outside company, but he quit before the project was completed, and the company has already paid my company and are now threatening to cut off all business ties unless they get this video. So I need to set up a workstation for our former manager so he can work on it next week. Well, the former manager comes in that next week and claims he can't find any of the files on his old computer. In a panic, the PR Generalist comes into my office, so I show her how to search a computer for any specific file types, as well as created a shortcut on her desktop to all of the PR Managers old files (she is using his old computer). Apparently that wasn't enough because a couple hours later the Generalist comes back to my office because she still can't find these files. I begrudgingly go to her workstation and within 10 minutes I have the files located. The Generalist, almost in tears, thanks me profusely and I firmly place myself on the "saves the day" pedestal and sigh thinking I can put this dumb situation behind me and concentrate on my actual job duties. The next day, again, the Generalist comes into my office in a panic because she was going through the Managers old files and was "cleaning out some of his old files" and informed me that she deleted the files they were looking for. Being Windows (10 at that), the files were too big so they were permanently deleted. I tried running Recuva and nothing was able to be successfully restored. After about 2 hours of working on it, I washed my hands of the situation. I have no idea what the fallout is going to be for her and her department, but after all of the commotion and above-and-beyonding I've had to do, I really don't care. [link] [comments]  |
| Posted: 31 Jul 2018 08:47 PM PDT Hello again from the server installation desk. At our little VCS company, we are ordered to go above and beyond, which is why it is possible to see me installing a goddamn LDAP server for a customer. Which ended up being used for production use. But anyway. That's the technical expertise level of some customers, like NotFinland (whose name I mistake for Finland sometimes) and NotGovernmentButContractor (NGbC, which is just as bad as the government). NGbC is getting a new server installed (yay! servers!) and is entirely unable to do so themselves. But did we know that? No. So oops. Guess this'll happen manually. I wonder if I need something for high blood pressure. And it was torture. Complete and utter hell. Just to get 3/4 of the way there. Up next, startup and replication debugging. [link] [comments]  |
| Please clear your cache and cookies. Posted: 01 Aug 2018 03:51 AM PDT Sometimes, it's the little things. Tier 1 Cable ISP tech support. I am VK. Customer is EU. VK: (tech support greeting) EU: What's your name again? VK: My name is V. EU: Well "V", someone in Billing just transferred me over to you. I can't make payments online and I want to know why. Oh, a cold transfer. Wonderful, I love those. /s VK: I'll be happy to take a look at that for - EU: I haven't been able to make a payment online in months. Last time I called in the tech told me to use incognito mode to get to it, and now I'm even having problems with that. VK: I understand, lets- EU: Every time I log in it says "Welcome End User, Account #" and then I hit "make payment" and it gives me an error. This only happens with your site and I don't understand why. What's wrong with you people? Well... at least he verified his name and acct info. And I know what's happening. I wait a few seconds to make sure he's actually done with his rant. VK: I'll be happy to take a look at this with you. You mentioned you've been told in the past to use incognito mode on your browser when accessing the site. What happens if you try to log in on a normal window? EU: I can't even log in. It's your stupid website. I only have this problem on your site. Are you going to tell me what's wrong or not? VK: It sounds like it could be a caching error. Has anyone ever shown you how to clear the cache on your browser? EU: Why would it be my computer? It's can't be my computer. It has to be your stupid website! EU goes on in this vein for another couple minutes. VK: Can we try it? If it doesn't work, we'll try something else. EU: Fine. Whatever. Walks him through clearing cache and cookies on his browser. VK: Ok. Try to log in without incognito mode now. EU:(sounding defeated) It let me in. VK: Ok, go ahead and try to make a payment. EU:(still defeated) It's letting me do it. VK: Did you need help with anything else today? EU: . . . No. *click* [link] [comments]  |
| Posted: 31 Jul 2018 01:11 PM PDT I used to work tech support for an imaging company, we made printers, cameras etc. One day I had a call about a customers fax machine not working/sending faxes. We shall refer to him as C1 for the story. -C1: Every time I try to send a fax it refuses to go through -Okay, no problem lets try a test fax -I receive the fax with no issues -Sir I received the fax -C1: I don't believe you -Uhh.. okay? Why? -C1: I'm still holding it in my hand. It didn't go through. Needless to say the customer expected the paper to go through the doc feeder and just disappear into thin air so the person on the other end receives it. This along with a few other things is no longer why I'm in tech support. [link] [comments]  |
| Posted: 31 Jul 2018 04:53 PM PDT This is going back a good twenty years to when I was in high school. Back then schools didn't really have dedicated IT departments like they do now. As a result, the school relied on a few tech-savvy teachers and students (like myself) to help out with computer issues. BACKSTORY: There was a student who was vision impaired so he had a laptop with special software designed to read things out to him. He would attend some of the regular classes but would often have special one-on-one classes in one of the computer labs. THE ACTUAL STORY: I was in class one day and the teacher gets a call from the computer teacher (by that I mean the teacher that taught how to use Microsoft Word and Excel, and was by no means a computer tech.) in the CTS lab asking if I can come down and help them as this student's laptop had shut off while he was using it and wouldn't turn back on. I headed into the lab and as I approached the desk I immediately spotted the problem. I leaned down below the desk, turned on the power bar, then turned the laptop on. [link] [comments]  |
| Family tech support: is it plugged in? Posted: 31 Jul 2018 02:08 PM PDT My son is 12, and fairly good about tech issues if for no other reason than hearing me complain about users. He knows to reboot his PC and his phone before calling me for help. But this morning he revealed his true user colors. He'll be Son, I'll be Me.
He was right, his phone was plugged into its charging cable. And the charging cable was plugged into the wall wart. And the wall wart... was plugged into nothing at all.
I pulled up the cable and let the wall wart dangle. He had the grace to be embarrassed, and after it charged his phone worked just fine. [link] [comments]  |
| Posted: 31 Jul 2018 07:52 AM PDT Having escaped a hellish IT environment, I might as well share some tales from my times there. A year ago, my boss announced that a few heavy use printers were getting replaced with newer models that could handle the load. There was nothing wrong with the printers, but seeing as the decision was above my pay grade, I went along with the plan. Within a few days, there were 3 printers delivered. 2 hefty MFPs, and 1 laser printer. The replacements are set in place and the 2 older MFPs are wheeled out. My boss requested that the old laser printer be kept aside in case someone needs a replacement. I inform my co-worker since my shift ended 30 minutes ago and rush to class. The next morning I get a phone call:
Looks at clock and it just hit 8AM aka I sense a long day ahead I skip the phone support and walk over to the department where I am faced with a printer who just puked toner on paper and called it a print job. Its still early and my brain isn't in troubleshooting mode yet, so I phone my coworker to get an update.
Sends him picture of print jobs
end call As per instructions, I document the instructions and proceed to follow them. I inform $End of the scenario and connect them to another printer. All is well.......for the next 15 minutes. phone rings
phone slams down The time is now 8:25AM I stroll over, close the toner door and proceed to print roughly 20 pages (4 separate jobs) and all are clean. Also notice that the alignment is on point, but just to play it safe I ask $User to print out the print job with the alignment issue. They do, and the alignment is still off. I play with the settings, but cannot get it perfectly without...
Its 8:45AM so i decide to put in a request to the printer tech support. The request is made and I ask for an ETA......I get nothing from them, so I let $Boss know and he gets it escalated. The technician comes in a few hours later and I spend another 1.5 hours trying to get this to work with the tech, but get nowhere. He gets frustrated, sets things back to default and heads out as he has another call to take. $User and $User2 send a lengthy email to $Coworker, $Boss and $BigBoss and attempt to use me to back up their claims. I speak with $Coworker about the matter and he advises that we talk to $Boss about it. $Boss makes a few phone calls and gets a few engineers from printer company to come take a look at the machine. They deem it defective, but do not take it back since it was ordered via 3rd party. $User2 requests old printer back....and that's where things get interesting.
An hour later
As he makes his calls, $BigBoss catches me near the break room
I am fully capable of doing the tasks assigned to me, but $BigBoss loves to undermine my skills whenever she can.
3 days later, the printer magically appears and is in place at that department. They are happy, $BigBoss is off my back and I proceed to close out the ticket. That defective printer ends up sitting in our storage and $Boss does nothing to return it. It sits there for roughly 9 months before this happens....
I fetch the printer, hook it up and they run a few test prints to it. Issue is not a factor since what they print aligns perfectly.
Attention turned to $Coworker
\sigh** As PM enjoys her new printer, $Coworker pulls me aside.
$Coworker walks away disgusted. I log the ticket and proceed to leave for the day. [link] [comments]  |
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