Don’t click that button! And don’t annoy the tech guys! Tech Support |
| Don’t click that button! And don’t annoy the tech guys! Posted: 11 Jun 2022 02:46 PM PDT FYI, I'm not a native speaker and live in Germany, so I might get some of the English IT terminology wrong. Sorry about that. This happened during the mid 2000s. I was working for a IT company and was part of a small sales team that focused on IT trainings (mostly sys admins). There were three sales managers and two assistants (me and S). Aside from one of the sales managers, I was the one with the most knowledge about computers. I often acted as the first trouble-shooter when it came to computer problems before calling in tech support. It was a smallish company so tech support was usually handled by our apprentices/trainees. Tech support was also just two floors down, so they usually just showed up in person. I'd been with that company for a few months, S had been with them for a few years. S was the one who'd trained me (keep that in mind for later). She was also someone who was fake-friendly and didn't get along with the tech guys. With none of them! Another reason why they usually came to me with questions/issues. That day S and I were alone in the office. Our desks were several feets apart, open plan office so no cubicles. S decided she wanted to send a birthday wish to a friend and to use one of these free websites that offer gif-cards. I only noticed that something was wrong when she made a noise of surprise. I asked her what was wrong and she told me about the card and that she'd just clicked on a pop-up button to get to the card. Now something was installing. Three guesses what she'd just done! She hadn't even finish talking before I was across the floor and under her desk, pulling the network (ethernet?) cable. Then I called tech support and told them what was going on. Instead of one of the apprentices, the team lead for tech support himself showed up. He looked at her desktop and agreed with me that she'd probably installed a virus and praised me for my quick thinking. He told S that he probably would have to completely reinstall her computer. No biggie, right? Wrong! S, totally flustered: „But what about my files?!?" Turned out that she had saved all of her project and work files on her desktop. All of.them! Company policy was to save everything either on our private network drive or on the team network drive which were backed up daily. Not on the computer. Something she'd explained to me during my initial training. If you looked at her screen, her whole desktop was littered with files, including private stuff. Tech team lead looked at me as if I was able to explain to him what she'd been thinking. Why she'd done that. Unfortunately, I was asking myself the same question. He took her computer with him and I'd been right, she'd installed a virus (or a worm? I don't remember what exactly it was) and that by pulling the network cable, I'd probably prevented the virus from spreading. While he didn't say it out loud, he hinted strongly that they hadn't even tried to save her files and just set up her computer, deleting all of her files. Yeah, they really didn't like her. Even years later, I'm still grinning about that incident. I didn't like her either. [link] [comments] |
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