IT Career [May 2022] Ask the Experts - IT Management |
- [May 2022] Ask the Experts - IT Management
- I finally have found it! The one area that I actually enjoy working in, this is my journey to a Full-stack Web Developer.
- how to study Networking properly ?
- What questions should I ask near the end of the interview?
- What exactly is a systems administrator (junior or senior)?
- It traineeship or university?
- Got lucky, not sure where to go from here
- DBAs without a degree, how did you get the job?
- In less than 2 years, from 40k/year help desk to 125k/year DevOps Team Lead
- Can an IT job be remote as much as CompSCi job?
- Would you base accepting a job on what services the employer uses?
- Just got hired as an IT assistant
- Joined a startup as Technical Support and after 4 weeks of onboarding, I have no idea what to do.
- [Resume Review] Systems & Network Admin
- Best way to enter IT from a fresh start as a 41 year old?
- Any prior military here? Did your experience help land you a job?
- help desk tier 1 phone vs chat?
- Looking For Mentor/Someone To Learn With
- Tech career without constant typing?
- Looking for advice to prepare for my career
- What is the best starting path to enter the IT field? (Community college/University/Home Study and certifications)
- Can I practice help desk at home?
- Should I include non-working years on my resume?
- Internship starting in a Few days
- Do I go back to the MSP life to move out of a high COL area?
- Telecom admin interview coming up, what to expect?
| [May 2022] Ask the Experts - IT Management Posted: 30 May 2022 01:12 AM PDT Do you have an interest in IT Management as a job or career choice? Are there things that you have wanted to know but not been able to find a resource to ask? Some scenarios for potential questions:
Ask the Experts is an opportunity for the community to answer questions for each other or provide general advice on their respective field to people interested in joining your ranks. NOTE: Experts when you answer, please give an indication of your experience in the field. Example:
MOD NOTE: This is part of a weekly series. Next week is Networking. [link] [comments] |
| Posted: 30 May 2022 10:07 AM PDT Over the past few years, I have worked in different fields, and tried different jobs but nowhere did I feel that I fit in. I liked a few things I did, but nothing seemed to have the pull for me, until I started coding on the side for fun. This soon turned into something much bigger and I found myself being drawn more and more into the field. Progress was slow and I didn't have the required structure and planning to learn efficiently. In my search I came across this 6- month Coding Bootcamp and everything has changed ever since.Throughout the duration of this program I did nothing but code. Each week we are given a task that at first seemed impossible but then since the entire cohort was involved, we somehow pushed ourselves to complete it. I must say that I was very skeptical at first, but the quality of training was on par with top college programs or even better. Especially if you take into consideration that most 4-year university programs could cost you $150,000 on average, whereas, this bootcamp was much lighter on the pocket ($8,000). We were really hustling and learning a lot every minute. The main thing that worked for me was their curriculum, it was structured and systematic in a way that a beginner like me was able to learn the A to Z's of coding. The trainers, who already had heaps of prior experience in the industry, assisted me in building several applications with a hands-on approach. I did a lot of experimenting, and with their help, I learned a plethora of things about programming, from the basics to full-stack web development. I have now reached a point where I am confident enough in myself to say that this is what I wanna be doing for the rest of my life - Build products and solve problems using Tech. I'm writing this not to gloat, but with hopes that it will help & inspire members of this reddit community who find themselves stuck and lost for direction. Please understand that the roadmap and journey into coding is one you can take alone, but having a great bunch of people around you, who share the same passion as you, makes the entire experience all the more rewarding and fun. What worked for me might not work for you, but either way, thank you for your time :) [link] [comments] |
| how to study Networking properly ? Posted: 30 May 2022 05:06 AM PDT I don't know if I start with "Computer Networks by Tanenbaum" or just estudy content from CCNA, man, network is such a complex, I feel lost, can you help me. Should I master the OSI model before studying for CCNA i'm starting computer networking college soon and i wanted to learn something from now, feeling lost sucks. [link] [comments] |
| What questions should I ask near the end of the interview? Posted: 30 May 2022 03:34 PM PDT Hi y'all, so this week I got a one round video interview with a company as a Help Desk Tech 1 role. The recruiter told me that the last 15 minutes of the one hour interview will be set aside for me to ask questions and that its at that point where a lot of interviewees either make it or break it with the managers. So I'm wanting to compile a list of questions to ask to at least try and fill that 15 minutes. Thanks. [link] [comments] |
| What exactly is a systems administrator (junior or senior)? Posted: 30 May 2022 03:37 AM PDT And what do they do? What are their cert requirements? [link] [comments] |
| Posted: 30 May 2022 03:33 PM PDT Hi everyone, I was wondering I could pick your brains for a moment for a decision I'm making. I'm considering of doing an IT traineeship that offers a CERT 4 in Information technology and also a few Microsoft certifications (AZ-104, DP-300 and MB-200) OR go to University for a Bach of IT and go find a part time job. What I'm quite nervous about the it traineeship is that I feel like I won't pivot from doing l1/l2 desk work after the 2 year contract I have with company. (Btw i have to stay in the company for 2 years so I'll be able to receive those certifications) [link] [comments] |
| Got lucky, not sure where to go from here Posted: 30 May 2022 11:37 AM PDT Went from a pizza delivery driver to IT support (contractor) with the state govt with nothing but an A+ cert, love of tech, and some quick learning (and a mental breakdown here and there)...Not sure what to do now, I'm coming up on 6 months in July and I still don't really know what I want to do. Developing/coding/programming path seems cool but also seems out of my...intelligence range and requires alot of learning that I don't think I would want to put on myself while also working support desk. I've always enjoyed working with the physical layer of tech, like troubleshooting hardware but from what I can tell there's alot of dealing with other people and their weird and gross systems which is a turnoff. I've put thought into networking but studying for Networking+ has made me rethink that path entirely... Just having trouble figuring out what I should try for here, since I got lucky and I'm with the state I have MANY different paths I could take and plenty of resources at my disposal (One of which is free Microsoft lessons and certs, wouldn't mind hearing which of those are most valuable). Anyone have any kind of guidance or wise words to throw my way? [link] [comments] |
| DBAs without a degree, how did you get the job? Posted: 30 May 2022 09:11 AM PDT Currently working in government, degree is in poli sci. I want to transition to DBA role as they seem to be most in demand in IT sector. I have a bit of SQL background but want to expand on this in ways I can put on my resume to get past HR screening. Just wondering if DBAs without a related degree in this area can chime in and tell me what you did to get your job? Thanks. [link] [comments] |
| In less than 2 years, from 40k/year help desk to 125k/year DevOps Team Lead Posted: 29 May 2022 10:59 AM PDT You can find my previous post here, when I just landed my DevOps Engineer role TL;DR: Title. Started in help desk in 2020, got into DevOps role in 2021, now the lead Infrastructure person at a SaaS Provider
Current Company:
In my solo time, I have shown leadership that I am capable of and have taken a lot of ownership for the department and the future growth of it. While I am not the most technically adept person, I am very mindful of internal customers and the needs of the business. I am making changes to help with the onboarding process of others. I'm doing more than I ever was previously when I had my old director as a crutch, because I relied on seniority and authority to make decisions, now it's mostly up to me so I'm forced to make those decisions. I still have a lot to learn, and I'm still at a toss up whether I'm better off as a lead/manager type or the technical person. I still prefer for my current stage to have a mentor but, nonetheless, the current opportunity granted to me is a way to improve my resume and continue growing during uncomfortable periods. And to those out there feeling that imposter syndrome, I feel ya. But honestly, that's a good thing, we should feel like we're the dumbest in the room so we can aspire to improve ourselves. If you're like me as well, I've had both metrics showing me far above my peers and verbal praise from others so that reassures me. My plans for now are to stabilize, minimize new projects and just keep the system going. I'm likely to stay on for the bonus but I am not sure where I'll be come 2023. As far as technical learning topics for projects when I have more free time, I want to get to know more Git version control, containers, docker, kubernetes, Ansible, Terraform, FOSS monitoring tools (Prometheus, Grafana, Loki). Tech Skill AdviceIf you haven't been able to tell, I'm just figuring things out as I go. I advocate for habit setting (I suggest reading the book Atomic Habits!) to keep improving through life (like setting aside time for studying, exercise, etc) but I also go through periods of high motivation and other times of giving myself the okay to relax. That means, in my free time, sometimes I work a lot for months, and other times, like recently, I was playing a LOT of Elden Ring (400 hours in 2 months).We're all human and have different things to manage in our lives, so look out for yourself and set yourself reasonable expectations that keeps you going, that's key, making things reasonably sustainable. On the career focused subject, if you are still early into your career, certs are highly recommended as you have to make up for your lack of experience to make yourself look more appealing to employers. Find what seems like a reasonable next step in your career, and look for certs for that. Just starting? CompTIA Trifecta. Network/System Admin/Engineer? CCNA. Cloud? AWS SAA, GCP ACE, Azure Administrator. Etc. I would recommend setting a habit of daily studying 1-2 hours a day, maybe more during your non-work days. These certs will give you more opportunities to interview as you get through resume filters, and, if you're able to practice and lab, will be useful if you do end up using it. Iin honesty, the most useful cert for me has been Network+ just because in my entirety as a tech enthusiast, I never exposed myself much to basic networking. At this point for myself, everything I learn is on the job training, but I do want to pursue the CKA as I do use Kubernetes and need a better idea on how to implement things. For the most part though, I think certs aren't as important as you skill up. Job Hunt TipsResumesI looked at job descriptions and what tools they were looking for, then tailor my resume to that. Even with no experience and my first job into IT, I sprinkled a lot of those tools and terms into my resume to get past automated filters. I practiced them a little bit to be able to speak to them, so like VMs, Ansible, Terraform, I knew very basic things from a few hours of labbing and had them on my resume. Less important in IT I think, but work in metrics if you've got them. Here's some examples from my help desk role:
Applying to OpportunitiesI'd say don't be afraid to do different things depending on the roles. I did some of the numbers games and just had a general IT resume that I mass applied with LinkedIn or Indeed's easy apply options. I threw in a general enough cover letter as well. That said, if I found a position I really think I fit well with, I took more time to modify my resume and cover letter. In fact, most of those I got through multiple interviews came from these local companies that I catered my resume more towards as there was likely a smaller pool of applicants, I made myself to surely stand out. InterviewsPractice STAR and also work on confidence (yes, tell yourself I'VE GOT THIS). Don't be afraid to say you don't know, or to ask for clarification. I conduct interviews now, and I'll say, we're not looking for gotchas. I understand you're probably nervous and you don't know a lot about our platform, so I will try to start with a more easy and relaxed conversation before diving into anything too technical. I want you to be able to convey your personal career experiences well and to see if that matches well with what my company needs. I personally am looking more for someone who knows how to look into things than any specific skill, even if I do ask some technical questions, I'm trying to gauge a person's thought process and communication skills most of the time. Hope that helps everyone!I am so grateful that I took this career leap. I find so much more identity in IT and am very fortunate to be where I am today in such a short time frame, but there's been a good amount of work put into that to make me eligible for those opportunities that have been out there. [link] [comments] |
| Can an IT job be remote as much as CompSCi job? Posted: 30 May 2022 12:19 PM PDT Can an IT job be as remote as much as a Computer Science job? [link] [comments] |
| Would you base accepting a job on what services the employer uses? Posted: 30 May 2022 03:04 PM PDT Like if you started onboarding to a company, but then found out they use Google Workspace for their e-mail, would you back out? Say you have a competing offer from a company that uses M365? Would these things from the company play into your choice of accepting a job? [link] [comments] |
| Just got hired as an IT assistant Posted: 30 May 2022 01:24 PM PDT I just got a job offer for an IT assistant position. I have 0 experience in the IT field and took courses for the A+ and Network+ certs, but then covid hit and I never actually got them. That was almost 2 years ago and I haven't done much since then, so to get even offered a position was shocking. The job will be with a small IT team in an office, and mostly hardware troubleshooting from the sounds of it. I have two weeks to study up and prepare. So my question is what do I need to study up on, refresh on or focus on to be prepared to start this position? [link] [comments] |
| Joined a startup as Technical Support and after 4 weeks of onboarding, I have no idea what to do. Posted: 30 May 2022 02:35 PM PDT I joined a startup (been around for 5 years now) as technical support that deals with tickets both internal and client tickets. So far I've finished the onboarding materials that explained how to set up various accounts and introduce the company's software and basic usages. Most of the tickets deal with clients having a bug using the software. I was never trained on how to "troubleshoot" the errors. Resources I have are past tickets and a docs page that doesn't cover all the services. When I asked if there were any training material that shows solving a ticket from start to finish with the thought process included, I was told there wasn't anything like that. So when I received my first task, I knew the process of dealing with it but had no idea what steps to take other than using my knowledge and making various assumptions. Was I wrong to assume that the support department would have a basic troubleshooting guide for new hires? For example, a manual that would say something like... if this service fails, check these steps first before proceeding. In order to troubleshoot the first ticket, I had to talk to various coworkers who were all busy dealing with their own tickets. No one had time to guide me through my first ticket (not to spoon-feed me but as someone to bounce off my thoughts and gain advice), and that's fine since people have priorities. Unfortunately, I didn't learn anything from the first ticket at all because the person handled it herself and I was just notified of the updates afterward. I don't want this process to repeat so I'm seeking advice in this subreddit as to what sort of direction and guidance I should ask my manager. I am confident that I can learn the job and excel at it but there isn't any training material that I can rely on. Do I ask the manager to assign me a coworker that can help me get moving for a month or two? [link] [comments] |
| [Resume Review] Systems & Network Admin Posted: 30 May 2022 03:28 PM PDT Looking for some constructive feedback, please feel free to roast away (constructively) lol. Background is primarily working for MSPs/VARs, but I'm looking to move in to the corporate side of things. Thanks in advance. [link] [comments] |
| Best way to enter IT from a fresh start as a 41 year old? Posted: 30 May 2022 08:29 AM PDT I have no formal degree, but am not opposed to earning one. In fact, my state (MI) will pay my tuition if I earn a degree from a local community college. Is spending 2 years earning a degree my best bet at working my way up to a job in IT, though? I worked for Comcast Business for many years, and have experience working with IT techs in data centers and data closets, as well as running data lines. Aside from that, I'm extremely green. I honestly don't even know which area of IT I'd like to move into eventually, but feel like starting out as a tech is probably the path of least resistance. That's not necessarily what I want to do for years and years, especially at my age, but if it gets my foot in the door quicker I'll do it. I've read threads here which recommend the CompTIA Trifecta for beginners, but would that be enough for me to start applying for jobs? Any advice is appreciated. [link] [comments] |
| Any prior military here? Did your experience help land you a job? Posted: 30 May 2022 12:59 PM PDT I'm military but not in an IT career field however I am considering going IT when I get out. [link] [comments] |
| help desk tier 1 phone vs chat? Posted: 30 May 2022 09:37 AM PDT Hello everyone.. kind of a random question but for most tier 1 level help desk positions are you on the phone with customers or do you answer tickets through a chat system? Only asking cause I always assumed you are on the phone w outside customer but watching cobuman on YouTube he talks about tier 1 help desk and always shows it as a chat system... So does it just depend on is one more likely than the other? Thank.you [link] [comments] |
| Looking For Mentor/Someone To Learn With Posted: 30 May 2022 06:09 PM PDT Hey there! I am a junior in high school going into senior year very soon. I am trying to get to know more about things like networking, programming, coding, cybersecurity (the field I probably want to pursue) and just computers and IT overall because thats what i've desired and dreamed of doing for years. I am decently good getting around them and building them. About a couple years ago I built my first rig for gaming but video games are becoming a waist of time to me and would like to start learning about things ill use later in life. I would like to get a little head-start before going into college for CS next year and just wana become smarter in every aspect of computers. Its my dream I wana chase so bad and really have no clue what to do or where to start. Really just want someone that's chill and is cool thats smart and that is easy to talk to and learn and experience with. I would prefer to communicate using discord but anything is fine. If someone who can or who knows some good mentors please feel free to contact me. Am also willing to pay if required, but not too much ;) [link] [comments] |
| Tech career without constant typing? Posted: 30 May 2022 06:00 PM PDT Hey everyone, new to Reddit and in the process of enrolling at WGU. I'm looking into their cloud computing degree because it seems interesting to me and doesn't seem to require much if any, coding skills. Tried to get into coding but I wasn't good at it, suck at logic etc. I do really like powershell and sql. I guess I'm fine with scripting..wouldn't mind like python or Java for work but that's about it. I don't know much about cloud careers but is there typically a lot of typing involved? As in constant back to back typing for 8 hours? I had an injury a few days ago that messed with my arm, I've been doing the diet exercising stretches it's better than what it was but it's not completely normal. If I do way too much typing in one day even with some of the stretches and resting, my arm would still feel a little tender. I can handle moderate amounts of typing throughout the day but when I worked at a call center earlier this year and I had to type back to back with every call that I was taking taking, after three months or so it started affecting my arm. hopefully this can be permanently healed at some point very soon but it won't be a good idea to have a career with constant typing for seven or eight hours a day. Another reason why a career and software development or coding isn't for me. Far as I can see talking to those with similar injuries, they take care of themselves the best that they can but they try not to push themselves at work when it comes to typing...at the end of the day adjustments were still made to cater to their injury, even if that meant switching jobs to something with less repetitive movements and strain. So I'm looking for a tech career that can hopefully fit that [link] [comments] |
| Looking for advice to prepare for my career Posted: 30 May 2022 02:12 PM PDT Hello everybody, I'm hoping to try and find some guidance on how to prepare for a start in cybersecurity in several years. In the next year, I will have A+, Network+, Security+, Cysa+, and PenTest+, as well as my bachelors. I'm currently in the Navy which limits my ability for experience in IT, so I'm attempting to find online training simulations, blogs, etc to develop my skills better. My goal is to start as a SOC analyst somewhere. What certifications/training can I do to help my case and get training and further my chances of getting a job in two years? [link] [comments] |
| Posted: 30 May 2022 10:15 AM PDT I am looking to get into IT. I am 35 years old and have been the family computer guy for my whole life. I've built computers and set up networks at home. I'm somewhat familiar with Linux and very very familiar with windows. I've built websites in the past using HTML, and cracked WEP wifi passwords and such. Lots of different things over the years. So I have some hands on hobbyist experience. I don't have an actual end goal in mind, but simply trying to enter into the IT field, and am currently looking into certifications and school courses and such. So I am wondering what would be the recommended route to take. There is a local college (Saskatoon Polytechnic) offering a Computer Systems Technology course which I am looking at. Then there would be the route of studying at home to take something such as the Comptia A+, then jump in with a help desk type job while picking up more certs as I go to advance my career. Then there is the option of getting a 4 year type bachelor degree at University. I am wondering how basic/advanced the community college course might end up being. I'm a bit worried that it will be super basic and be a waste of time teaching me things I already know, and then possibly not provide me with a respected cert. Is there any major benefits to going to university or community college over the study at home method? Do jobs value the school method over the home method? Is there anything significant that might be missing from my knowledge base or missing qualifications from doing the at home method with Comptia A+, then moving to things such as Network+/security+ while working a help desk type role? I'm not really 100% on what role I want 5 years from now but would like to feel it out for a bit and pick a direction. Is any method better than the others for this? Also if I decide to transition into programming/developing (probably won't but it's also an interest of mine), are any of these options more flexible for something like that? Just looking for some thoughts on what people think might be the best direction to get into this field. Any help is greatly appreciated! Thanks!! Edit: Just wanted to add that I currently do not hold a degree in any field, but I am willing to get one if I need to. [link] [comments] |
| Can I practice help desk at home? Posted: 29 May 2022 11:32 PM PDT Hello everyone! I apologize if this is a stupid question but I'm currently trying to break into IT field and studying for compTIA A+. I plan to start out as help desk because it's entry level and I have a lot of customer service experience but here's the thing.. I basically no nothing about computers. I've never troubleshooted anything, like I'm really dumb and just now learning.. I know everyone seems to say that you don't need experience to do help desk but I can't help but to think they mean you don't need to me like an expert.. and I want to go in at least somewhat prepared So sorry if this is a dumb question but is there a way to like "practice" help desk position at home? Like remote access family/friends computers to help them.solve issues just so I can gain some confidence? How would I do that or is that not possible? Thank you in advance [link] [comments] |
| Should I include non-working years on my resume? Posted: 30 May 2022 12:47 PM PDT So covid forced me to stay home with the kids and I haven't been able to study for certs until recently because husband was going to school and working FT so I had to focus on the home and kids. My last day with my previous job was in September 2020. Should I include the time since then until now on my resume and mention that I'm studying for certs? I plan on taking my first exam in a couple of weeks. If do include it, what can I put in there? Trying to apply for entry-level help desk jobs. [link] [comments] |
| Internship starting in a Few days Posted: 30 May 2022 11:50 AM PDT Hello, I have a Wide Area Network internship that is starting in a few days where I will be working on the phone systems, any advice on how I succeed and hopefully be called back for either another internship or a job offer ? [link] [comments] |
| Do I go back to the MSP life to move out of a high COL area? Posted: 30 May 2022 11:46 AM PDT Background: Current Company: PROS- Less Stress from directly interfacing w/ demanding clients Exciting industry, newer technologies & methodologies (Azure, devops, cloud) Flexible/No set schedule Opportunity to learn more cloud and devops (will create more career opportunities in the future) Sense of Ownership over environment Really enjoy direct coworkers, fun and engaging work environment CONS- No Guarantee of moving to lower COL area No formal or direct managerial experience at this time, this may change with company growth Deal with unreasonable demands & expectations from created by Sales Slight 'Work Hard, Play Hard' mentality- usually 10 hr days, sometimes more like 12-14. Old MSP: Gain formal managerial experience (extra stress may come from this, but good on paper) Opportunity to flex more networking and server administration skills CONS- More Stress from directly interfacing w/ demanding clients Less Exciting, Small/medium business problems (Primarily On-premise tech with not a lot of complexity) more constricted work environment, likely with set schedule MSP- no real ownership over environments TLDR: Do I go back to the MSP life, that is more stressful for the guarantee of being able to move to a lower COL area in the near future? Or do I stick with the current company where I can build skills that will likely allow me to work remote and move to a lower COL area in a few years time? [link] [comments] |
| Telecom admin interview coming up, what to expect? Posted: 30 May 2022 11:23 AM PDT Basically got minimal it experience just a year in a csr/help desk hybrid role and only got some help desk experience since i taught myself active directory and two years helping colleagues out with basic issues and being the main contact for our MSP. I have the ccna and im just studying the crap out of the voip portions and labs to set up cisco phones in packet tracer, is there anything I should be watching out for? thanks everyone! i wasnt getting any calls till i changed my resume according to this sub's suggestions (i will post my new resume for those curious once i am home) [link] [comments] |
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