IT Career I started a internal help desk job. |
- I started a internal help desk job.
- Is this normal in IT? Desktop Support Question
- My Microsoft MD-100 Journey and Advice: How I messed up and still passed
- So apparently this job hit me asking if I was "still" interested so they can "put me back" into consideration..?
- I am currently looking to getting into IT…but…
- For those of you in IT careers, what are the most frequent/dumbest questions you get asked in the workplace?
- New job title and responsibilities question
- Quick question on topology
- Planning way into the future.
- Career switches for a 24year old
| I started a internal help desk job. Posted: 03 May 2022 05:45 PM PDT I started a new internal help desk job on Monday. I'm two days in to this and I've always been good with computers since the age of 5. I know most of enterprise hardware and software, I have my A+ certification as well. I previously worked at a middle school help desk and the solution to everything was to take in the device and diagnose their issue after creating our own ticket. Really no interaction with the end user besides gathering information. This job is the complete opposite. I have to troubleshoot over the phone which doesn't help my anxiety. I'm afraid I'm dumb with this and don't know what I'm doing when in reality I just can't put thought in to simple terms for end users. I feel like I'd ask for help too much even for basic things. I feel like I'd seem incompetent. Edit: thank you guys for the great support. I feel a lot better now. Just overwhelming for a bit and I should be alright. I appreciate everybody. Thank you all [link] [comments] |
| Is this normal in IT? Desktop Support Question Posted: 03 May 2022 06:37 PM PDT I was doing a contract position for a few weeks and then the company decided to extend my contract another few months (no end date) and now I am working as a L2 Desktop Support Analyst. I have no previous experience except for an Associates in IT and the job is pretty challenging. I feel like i ask too many questions and am being told i have to start troubleshooting on my own (be more intuitive i guess). Of course this could just be how it is and i already know they dont really train people in this field, but i do find it odd how: 1) I pretty much just skipped L1 2)the KB we have is for L1, of all else fails it says to escalate tickets to L2 Like I said, I was expecting to be thrown in the deep-end but this all seems a bit strange. Anyways not really looking for advice I just want to get people's opinions. [link] [comments] |
| My Microsoft MD-100 Journey and Advice: How I messed up and still passed Posted: 03 May 2022 05:07 PM PDT EDIT: Not sure why it says Seeking Advice, won't let me change the flair. Passed my MD-100 today on the first try. Let me start with a little background: - I've been using Windows since I was 4 years old. Started with 98 and 2000 and have used every version since except for Vista (2000/XP/7 are GOAT). I've had a HomeLab (shoutout r/homelab) for about 10 years and have a very broad knowledge of lots of stuff in IT. I consider myself a Windows expert. I may not know every single little thing or correct procedure, but I can figure almost anything out if it involves technology. I have learned essentially 95% of the stuff I know from teaching myself, messing around breaking things, and YouTube. All of this considered, I only passed with a 755 (passing score is 700). I took the test in person and got a dry erase notepad. Let me just say that the notepad helped tremendously. Writing out permissions, tables, users, groups, etc. was extremely useful. Do NOT take the test virtually, they suck. Here's where I messed up: My test started out and I had 2 hours to do 49 questions. Finished the 49 questions and a review screen came up. I thought I was finished, so I took my remaining 50 or so minutes to review every question. Once I was finished, I expected a score to show up. Instead, a lab section appeared with 7 additional questions. I only had about 12 minutes left and started panicking. I was only able to complete 2 of the labs and ran out of time. The labs I got were very in-depth and could take several minutes to complete each task. I did not receive my score right away. It said "Score Pending" in the Pearson VUE page for about 2 hours after I finished. Somehow I passed, even missing those lab questions. I was expecting lots of permissions questions to be on this, so that's what I studied the most. Even being in IT for all these years and using Windows, there were lots of questions I didn't know the answer to. I got a few Hyper-V questions which I was not expecting and only about 3 or 4 focusing on permissions. Even though this test is not supposed to be Azure, it covers some topics related to Autopilot, Intune/MDM, provisioning packages, etc. It is amazing how broad these tests are and how much material you are expected to know. From specific command syntax to individual settings buried in the UI, it is crazy. Here's what I did to prepare: I purchased the MD-100 course by John Christopher on Udemy. He is fantastic and made the material easy to comprehend. I knew 90-95% of the material he was covering and there were still questions on the test that never came up during the course. I took the MeasureUp practice test a few times and started to memorize the questions, so just studied the "wrong" answers to ensure I knew most of the topics covered. However, I only saw about 5 questions that were similar to the practice test. My advice to anyone attempting this: - The free exam dumps are nothing like the exam (or at least the one I took). They go way more in depth than the actual test for most questions. I glanced over a few dumps and saw maybe 1 or 2 questions on the actual test. - Study. Study. Study. No matter how much you think you know, you will get questions that stump you. - Buy a voucher from somewhere that includes the retake and MeasureUp practice test. I've heard good things and bad things about other resources, so I won't mention them here. MeasureUp is the official Microsoft resource and they did a great job of testing "The Microsoft Way." - If you don't pass the first time, don't get discouraged. By the 2nd time you should be familiar with the wording and concepts of the questions. The passing score is a 700, not 1000. You can mess up on a few like I did and still be fine. - Yes, MS tests are hard, but you can achieve anything if you put your mind to it. Don't let anyone tell you otherwise. Good luck and thanks for coming to my Ted Talk. [link] [comments] |
| Posted: 03 May 2022 07:39 PM PDT I apply/applied to so many jobs on a daily basis, I never even realized they denied me..? lol. Should I even bother to entertain it? Is this like a "red flag" anyway, they deny me (when I didn't even know) and now all of sudden they want to reconsider me? I must've been a last resort, next in line or someone fell through. Idk. Tempting though. Suggestions or thoughts? [link] [comments] |
| I am currently looking to getting into IT…but… Posted: 03 May 2022 07:36 PM PDT I'm looking into moving into IT but it looks kinda daunting. I mean I am avid gamer who is self taught a bit already in regards to networking (have hosted game servers, setup static IP's and changed my DNS), modding games (texture/asset swapping and some minor code altering), created a discord server with bots, I've added custom blocklists to uBlock, I've jailbroken devices, used Macs for years and recently been using PCs, reformatted and repaired HDD issues (header editing etc.) etc. This is all by usually following guides and googling though, but some of it clicks kinda quickly and sticks with me. I'm the resident "tech geek" wherever I go and I already do IT for myself, my family, and my friends. So IT seems like a good field right? I'm mainly worried a) what do the entry level remote options look like? b) is it a big day to day time suck or can I separate work/life in a way that doesn't drain me (I have ADHD, so I definitely do not want a job I eat and breathe so to speak). I keep seeing a lot of posts/videos from people that seem to be striving striving striving to make $$$ but I kinda just want something stable, long term, where I can (mostly) leave work at work, and make like I dunno 40k plus remote? That's already double what I've ever made in any job thus far and it would be a life changer. (This is a burner account) [link] [comments] |
| Posted: 03 May 2022 07:28 PM PDT Just curious, I'm not in IT. But in my last job as an office admin I was also IT support. I setup laptops, phones, cubicles, and put together LAN cables. Anything the IT director or staff said needed done, I did. The idea was to eventually transition into a more IT-oriented position because I'm interested in that stuff. I quit that job though when I realized that was never going to happen and am now working in data entry and backup front desk. I should also add IT support to that too however if I'm being honest. Whenever someone has a computer problem, they come to me. And by "computer problem" we are talking about the simplest shit. Like, I shit you not, one time someone couldn't get the monitor to turn on in a visit room. Turns out the computer wasn't on... Today, someone had issues connecting to the internet. Their LAN cable wasn't plugged in. They had a signal, but it wasn't connected to the internet. The LAN cable was LITERALLY on their desk... Other problems people have I guess might require an "IT" guy might be when a computer is detecting a third monitor thanks to the USB hub and they can't get Chrome on their first or second monitor because it's showing up on a non-existent third one. I keep telling them to click into Chrome and use the Windows key + arrow key to bring it over but it doesn't seem to be sticking. My company has a third-party IT team. I've talked with one of them regarding issues using certain applications and it's pretty obvious when they're just going through a manual or even Googling the answer. Which brings me to my next point: how can I work in a place with so many people inept with computers? I know that's not their field. This is clinical research, but come on... simply googling the problem would solve the issue 95% of the time. Perhaps a "to be fair" is warranted though as the people that have these problems are usually 40+ years old. I mean, I appreciate the experience this is giving me and I can definitely spice it up on my resume. But it's just mindboggling sometimes. For those of you in IT careers... do you also deal with "problems" like these? [link] [comments] |
| New job title and responsibilities question Posted: 03 May 2022 06:03 PM PDT Hi everyone! I currently work at a biotech company in southern California as a Research Coordinator. TL;DR at bottom. The company I work for is scaling up and will onboard a LIMS (Laboratory Information Management System) and due to my expertise with software (using it, configuring it and developing it), they decided to offer me a change in position. The new title would be LIMS/SDMS System Admin. The description reads as follows (edited to protect the company's ID): "The System Administrator, Laboratory Information System/Scientific Data Management System (LIMS/SDMS) is a key role for managing the LIMS/SDMS in support of R&D laboratory operations and data management. In collaboration with laboratory leadership, project teams, IT and quality compliant operations, the System Admin contributes to the critical planning, establishment, validation and operation the LIMS/SDMS system. With technical expertise in one or several areas of regulated bioanalytical laboratory operations including but not limited to the sample management, bioassays validation and clinical bioanalysis, data reporting and system maintenance supports, the System Admin is responsible for the project-level daily LIMS/SDMS operational tasks including, but not limited to, configure/creation of the project study database in compliance with project study protocol and relevant GLP/GCLP regulations. As the 'Super User' of the system, the individual will be the core to data management for the laboratory operation and regulated clinical studies hosted in the LIMS/SDMS. The individual will ensure the validated operation of the LIMS/SDMS and control of data as required by the regulated studies. He/She, in collaboration with system vendor, will provide local training and support to users to ensure adequate/effective use of the system and ensure compliance to data control. In this role, the System Admin is key point of the laboratory in interfacing with IT, quality and vendor for system update and functional improvement in support of study and R&D lab operations." Essential job functions and duties · Guided by the laboratory data management strategy, work in the LIMS system admin role and in coordination with laboratory operational management, project leads, corporate IT and vendors to plan and execute the design, configuration, validation and go-live operation of the R&D LIMS/SDMS system. · Provide the SME and lead end-user function for the migration of other existing databases, e.g., clinical sample management database, into the new LIMS/SDMS system. · In coordination with the laboratory management, IT and vendors, perform system administrator functions including, but not limited to, system administration, control, update, technical issue and resolution, user training and support. · Leveraging experience and knowledge of regulated bioanalytical laboratory for clinical trial studies, collaborate with study project leads and scientists to design and configure database for clinical bioanalysis workflow and data derived from clinical analytical immunology assays. · In coordination with lab management, develop or improve new or current laboratory data capture in gradual transition to the LIMS/SDMS centric electronic data capture all workflows. · Within areas of expertise and in collaboration with bioanalytical project leads and system vendors, develop and implement data reduction tools within the LIMS/SDMS. · Collaborate with QC and QA to ensure laboratory data capture and management in compliance with the current regulatory mandate and bioanalytical plan for studies. · Attend and present at internal and external engagement as related to the job functions. · Perform other responsibilities as business needs require." This sounds very accurate to what I've done in previous positions and what I will be doing, but two questions come from this description:
TL;DR: Company changing my title from research to more data/IT oriented role. 1. Does the title work? 2. How to use this move to get into data architecture? Thank you and sorry for the long post! [link] [comments] |
| Posted: 03 May 2022 05:39 PM PDT Hola Reddit, I've been asked to set up a small network for a small business. At the moment no more that 4 computers. I'm super rusty on configuring these things so any help is appreciated. I'm happy to throw a gold star at anyone that knows this stuff. I'm assuming getting a switch and router for firewall protection and management. But really it's a simple task and low cost. To keep this compliant, I'm pursuing my network engineering career course I'd done before and am seeing if it's something that I can work with. [link] [comments] |
| Posted: 03 May 2022 05:10 PM PDT Hey all, so I still have 5 years left in the Army as a Cyber Defender before I can retire. I am trying to make myself as marketable as possible when I do get out. This means more certs, networking ext. For some reason I feel as if I have imposter syndrome lol. I don't feel as if I will stack up well enough compared to others for a high management or C-suite job cyber /IT Sec job. Currently I have A Masters In IT Sec Managment, Bachelors in IT Security. My certs are GIAC GCCC, GCED, GCIH, GSLC, ComPTI Sec+ and currently in class studying for Amazon AWS as well as planning on attempting the CISSP by the end of this year. As far as experience, I have 10 Years of IT related and cyber blue team. I am cleared TS/SCI as well. Questions is will that be enough to make it? Should I do more? Any suggestions? Thanks! [link] [comments] |
| Career switches for a 24year old Posted: 03 May 2022 03:41 PM PDT Hello I am 24 years old and have been trying to move into the IT field. I currently work as a data entry specialist(my first computer job). I was offered a 6th month severance pay or I could stay and be at risk of getting laid off. I am tempted to take the 6 months pay and start at applying to help desk positions to start moving closer to my goal of working in IT. Do we think it would be possible to make this move? How hard is it to get an entry level help desk job? Any advice I'll listen. I was caught off guard and I have until 8 pm tomorrow to make a decision. Thank you and have a great day. TLDR: how hard is it to find an entry help desk job+ moving forward into IT. [link] [comments] |
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