IT Career Why is coding and IT support all lumped together and a CS degree is required for IT Support? |
- Why is coding and IT support all lumped together and a CS degree is required for IT Support?
- Got my first position as a Service Desk Specialist I that pays 24/hr!
- Ways to increase pay, employability, and what to specialize in
- Is a data center technician job good experience towards network engineering?
- Anyone Heard of a Type of Role as a Code Reviewer Before
- Feeling defeated, And not sure what to do. Could really use some constructive feedback.
- 2nd interview suggestions (technical) - interview guide has me worried
- Is IT(Information Technology) bachelor degree worth it? Are IT Jobs = dead end jobs with no room to grow? Does IT field have good job security now and in the future?
- What sort of Information Assurance Engineer position will this be?
- Studying for A+ as part of a Cloud Computing degree from WGU. Have about 6 months of helpdesk experience. I now work in a different industry and want to transition back to IT. Should I go back to helpdesk or aim higher?
- How are the differences government VS corporate jobs for you?
- Should I apply for a tier 2 helpdesk/msp position even though I was recently hired for tier 1 helpdesk/msp?
- What is your "System Outage Response" Plan of Attack? Or Tips to Start One?
- Is the Google IT Support Professional Certification worth?
| Why is coding and IT support all lumped together and a CS degree is required for IT Support? Posted: 26 Feb 2022 06:07 PM PST So I've got a degree in a non related IT field, and have about 15 years of IT experience. A+, Network+, Secuirty+, MCP Windows OS and Server. I've done basic bench tech jobs to IT Helpdesk / Call center and even been an IT Admin for a small company. Now currently doing Desk side support at a larger company and looking to make a change. One of the things that I've noticed is that even the jobs that are hands on technical seem to want a CS degree, even though in all my experience I've never needed to know how to code in any of the normal languages, and I've taught myself the basic Powershell scripts I needed to know. Why are IT jobs lumped in with CS / coding degrees? Really annoying when applying for jobs where no coding is necessary, yet the CS degree is required or strongly preferred... Edit 1: I don't have a CS Degree, and was wondering more why I see it everywhere, thanks for the posts everyone, great insight! [link] [comments] |
| Got my first position as a Service Desk Specialist I that pays 24/hr! Posted: 27 Feb 2022 04:01 AM PST I have no experience or certificates in the IT field and got hired without an interview. My recruiter told me that it's because they liked my resume and the conversation on the phone when I was trying to land the job. I'm excited but nervous how it'll go down as I start tomorrow morning! It's only a temporary position with the hope that I could transfer over to permanent after 3-6 months of my temp role ends. Not sure where to go from here. What are some suggestions on how long I should stay in a help desk role before moving onto Systems/Network roles? What's the path of getting a systems role? Are there any paths that are more laid back while still providing higher pay? [link] [comments] |
| Ways to increase pay, employability, and what to specialize in Posted: 26 Feb 2022 04:50 PM PST I currently am working in a Network Role making 60k. Certs are A+, Net+, Sec+, Project+ , Linux essentials , and an AS in IT . Should be getting the free Solarwinds cert soon also. I'm not 100% deadset on specializing in networking but it's interesting enough. Currently of interested in Linux and Cloud computing although I've never worked in those fields. I would prefer full remote positions. Question is, where would you go from here in my position? Certs, role, etc ... Any opinions or advise would be helpful! Thanks! [link] [comments] |
| Is a data center technician job good experience towards network engineering? Posted: 26 Feb 2022 10:23 PM PST I currently work as tech support and I got offered a job as a data center tech. I imagine it will be more hardware oriented. I will likely take this position regardless, just curious. I am studying for my CCNA, and a network engineer position is one of my longer term goals. [link] [comments] |
| Anyone Heard of a Type of Role as a Code Reviewer Before Posted: 27 Feb 2022 04:13 AM PST Has anyone ever heard of a career as a code reviewer? Potentially reviewing a developer's code. Apparently the role pays way above the average salary in my country and requires no prior programming experience. Curious to know anyone else who has heard of this type of role? [link] [comments] |
| Feeling defeated, And not sure what to do. Could really use some constructive feedback. Posted: 26 Feb 2022 02:42 PM PST I have been looking to gain experience in the information technology field for quite a few months; I have obtained a "CCNA 200-301" certification last September (2021). I have also started taking classes at a local community college this semester. Being able to pass a Background-Check plus a Drug-Test in addition to holding a Networking-Certification as well as attending college, And not to forget a "G.E.D" I have been struggling mentally with not being able to get a job in the information technology field. I decided after not going to college straight out of High-School that I was tired of working Dead-End jobs, And that I need to find a career. At this point I am not sure what compelled me to get a CCNA 200-301, But after about 7 months of preparing in addition to taking the test twice since I was 100 points short of passing the first time. I eventually ended up becoming Cisco certified which at the time I thought was great since I knew I wanted to do networking. I figured that the CCNA 200-301 would be a good choice to help me become more qualified to work in a networking position. While searching for work over the 5 months; I have also started taking classes at my local community college to work towards an Associates-Degree at the Bare-Minimum this Spring- Semester. At first I began looking for jobs as a "Network-Engineer" since I felt like that made sense since my "Cisco" certification specialization is in "Networking", And I also want to do "Networking" as a career. After applying for a few weeks it became fairly obvious that getting a position as a Network-Engineer with no experience may be a bit of a stretch. I have heard a lot of suggestions that I should look for positions in "Help-Desk" which I have been doing; I have had a few "Requests for Interviews" as well as actually participating in interviews that employers conducted who were interested in potentially hiring me for Help-Desk style positions. Based on my experience to me at least it seems like a lot of people are interested in my CCNA-200-301 certification, And it appears to me it has helped me get quite a few "Requests for Interviews". I tend to get asked about it quite frequently when I interview with potential employers. It seems as though in addition to being interested in my certification that a good amount of people are impressed by it but also confused as to how I have obtained it or why I got it considering I have no experience as from what I can deduce it is a bit unusual which I didn't realize at the time. To conclude; I obtained my CCNA-200-301 certification as well as starting classes at my local Community-College. I also have no problem passing a Background-Check or a Drug-Test in addition to holding a G.E.D; My question is that after almost 6 months of job searching some of the time I have chalked up to bad timing such as starting to look for employment during the last month or two of the previous year as well as the current environment surrounding the "Corona-Virus" despite most places being completely "Back to Normal" my state has been one of the most strict which I think has potentially also stifled hiring. Anyway, My question is what am I doing wrong? I feel as though I almost get passed over for Help-Desk positions as I don't possess the typical Comptia or Microsoft "Support" certifications. Despite having no experience I almost equally feel as though I am being over looked perhaps due to coming off as over qualified which is hard to comprehend since I am far from being capable of going after more advanced positions like "Network-Engineer" due to lack of experience, Maybe schooling as well. At this point I almost regret not doing a Comptia certification like the A+ or one of the Microsoft certifications such as the MSCA (If I am not mistaken), I feel like I pretty much played myself by trying to challenge myself as well as pushing myself for a seemingly more difficult certification when I could have probably acquired a different type of certification, Maybe one that would have done a better job helping me gain the experience I desperately need so that I can eventually work towards being a Network-Engineer or something. I am really loosing hope at this point I want to believe I will eventually get a job, And I have faith I will but I just can't believe its been almost 6 months with no offer in sight. I read about people who seemingly have no certifications or experience getting pretty decent offers it is hard to not feel like a failure even if I am doing my best not to compare myself to others. TL : DR - Regret getting a CCNA 200-301 opposed to a Comptia or Microsoft certification. - Been looking for employment for close to 6 months, And Feel defeated especially when I read about other people who are seemingly less qualified then me getting offers that are pretty good in my opinion. - I just don't know what to do at this point; Getting more certifications seems pointless considering the one that I already have isn't really helping. I am already going to college, And I tried getting certified so I wouldn't have this much trouble getting employment in the first place.
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| 2nd interview suggestions (technical) - interview guide has me worried Posted: 26 Feb 2022 10:31 PM PST First time poster and I appreciate all feedback. I've progressed to a second interview (technical) with a company that works with only "modern" tech. The tech is all run on AWS and everything is done using terraform and there also looks to be a lot of kubernetes stuff as well. I'm super excited as this is the tech I want to work with and become comfortable with as this is where a lot of opportunities look to be, but I don't have too much experience with this stuff yet because I've simply not needed to work with it. I also really want to get this job as the product is something I'm super passionate about. For context, my background includes network/ security engineering and currently infrastructure engineering (linux) working with both on prem and basic cloud stuff and a fair amount of network and security related stuff as well. I have experience managing infrastructure through code using puppet, ansible and using gitlab pipelines for app config management. I don't have experience managing AWS workloads at scale but I understand a lot of the concepts. I also don't have experience with terraform although I had a quick play and provisioned some stuff in an aws lab fairly easily and this looks very simular to puppet which should make for an easier learning curve (both use declarative code). My AWS experience is limited to ec2, route53 and vpc related services unfortunately as I've worked in fairly static environments for AWS until now. I only have basic container experience through local docker and gitlab docker stuff but again understand the concepts of kubernetes but have never stood up a cluster to have a play to understand things. I don't have time to lab stuff up before this interview. I was sent a pre interview guide and this states a lot of the technical questions are going to be a deep dive into my aws knowledge... Which has me worried as I really want the role and know I'm a quick learner and do take the time to lab stuff at home to better my knowledge if it's required for work. Any suggestions for prep and how to approach the interview? Thanks in advance! [link] [comments] |
| Posted: 26 Feb 2022 10:17 PM PST Is IT(Information Technology) bachelor degree worth it to get? Does having a degree help with promotion and salary negotiate? Are IT jobs = dead end jobs with no room to grow? Does IT field have good job security now and in the future? [link] [comments] |
| What sort of Information Assurance Engineer position will this be? Posted: 26 Feb 2022 05:24 PM PST Previous post for context: https://www.reddit.com/r/SecurityCareerAdvice/comments/ssbnhi/got_a_new_job/?utm_source=share&utm_medium=web2x&context=3 Got a new job that I will be starting on Monday (2/28). Based on the job description, what sort of Information Assurance Engineer position will this be? Would this be a highly technical position? A compliance, policy documentation position? • Maintenance (including integration of software patches and system upgrades), configuration, and reliable operation of the computer systems and users • Installation of hardware and software, audits, updating and maintaining policy and procedures that pertain to a Security System • Implementing and maintaining a Media Control plan, and Configuration Management plan • Assist the Information Systems Security Manager, Information Systems Security Officer, and Facility Security Officer as needed [link] [comments] |
| Posted: 26 Feb 2022 05:13 PM PST I am pursuing a Cloud Computing degree from WGU, which includes a bunch of certs. I am studying for A+, and hope to complete it by the summer of this year. Should I go back to helpdesk or aim for something a little bit higher? I currently have a full time job in HR, and I am not particularly enjoying working in HR. Can I skip helpdesk and apply to something higher? I have a previous BA degree in social science, so I can check the box that says I have a degree. Any advice or feedback is appreciated here. Thank you! [link] [comments] |
| How are the differences government VS corporate jobs for you? Posted: 26 Feb 2022 07:13 PM PST After spending 10 years working in corporate America, I finally landed an IT position working as a contractor at a government facility. I've done everything from dishwashing, retail, call center to general IT help to various small businesses. But this government job is by far the easiest job I've ever had!! I do maybe 2 hours of actual work on what I've been calling my 'busy' days. The rest of the time I'm babysitting the systems to clear errors and make sure nothing breaks. The good thing is due to the red tape I'm not actually allowed to touch most of the systems except the ones that are specifically written in my contract. I'm only responsible for either very basic hardware issues or clearing errors in their EMR system. This is far different from corporate where in my experience you need to always look like you are busy and if you are not you better ask for stuff to do or help out where you can. Even if that means licking envelopes or taking out the garbage. I feel like I can stay at this position or at least use it to network into a real federal position. Has anybody here followed a similar path or noticed this difference? [link] [comments] |
| Posted: 26 Feb 2022 04:52 PM PST After graduating from college taking a networking program, I got a job as a tier 1 helpdesk/MSP a month ago. I now see that same company I work for has recently posted a senior helpdesk position (I think it's actually just tier 2). Should I apply for it even though they just hired me for tier 1? [link] [comments] |
| What is your "System Outage Response" Plan of Attack? Or Tips to Start One? Posted: 26 Feb 2022 04:09 PM PST I dealt with a pretty big email outage this past week with two clients due to a server issue. I oversee 10 IT techs who manage the phones. My responsibility as Service Desk Manager:
I am assuming that a ticket template and/or phone script will be needed for our techs to use? This can prevent the below:
We want to make sure:
Also - another thing to point out is that sometimes our Techs do not know if these outages are related to what is ongoing with latest projects. So their troubleshooting may definitely make it worse. I don't know how we can prevent that without like 3 people calling in for the same issue? Let me know if you have any tips for these instances that seem to come at the worst times lol. [link] [comments] |
| Is the Google IT Support Professional Certification worth? Posted: 26 Feb 2022 04:07 PM PST TL:DR: Is the google IT support professional cert worth its cost? Hello, I'm relatively new to the IT world with only a bit of a computer science/coding and networking background and a sec+ from CompTIA, and looking at my first job being (likely help desk/ IT support) would people consider the Google IT Support Professional Cert worth its cost or is it possible to get the same amount of worth out of on the job training? I originally skipped over the A+ as I was mainly leaning towards getting a CCNA for a more networking and eventually cyber sec route, and also since my high school was only teaching the sec+ at the time. I really would appreciate any feedback or if you've taken the class on Coursera any tips or recommendations! [link] [comments] |
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