"Anonymous" critical letter to Company President. Tech Support |
- "Anonymous" critical letter to Company President.
- You're fired, Denise!
- Who called 911?
- No Karen, You have to go to cybersecurity for a password reset, yes i'm sure... no you're not going to get me fired Karen
- Costumer lies about me
| "Anonymous" critical letter to Company President. Posted: 26 Feb 2022 01:59 PM PST Long ago - the network was Novell, running on thinnet (10base2) - I got summoned into the company president's office - I went in not sure what to expect... He handed me a letter - it was anonymous and complained about several people as well as the pres himself. It used colorful metaphors and did not lack style. He said "This was tucked under my door this morning. Is there anyway to prove who sent it?" I said, let's see - he followed me back to my desk, where I went to the print queues - and since there was not that much printed that day from the shared printer we suspected had been used, I just undeleted the files in the queue one at a time. the fifth one was it. All print jobs have a cover sheet with the name of the person printing it, date, etc. BUSTED. [link] [comments] |
| Posted: 25 Feb 2022 07:16 PM PST tl:dr at bottom cross-posted from r/sysadmin by the request of u/harrywwc I work for an MSP and had a trouble ticket on Monday afternoon. Client states, internet and phones are down. They have not worked since Friday. Their company IT guy is out on PTO. Apparently his daughter gave birth. Ok. I drive out to their location and get to work. Corporate IT is prepared. He left them with a binder of documentation and passwords. I have every password and diagram I could ever need. I hope they lock that up when not in use. I get shown the network closet. I find a tiny Sonicwall. I dislike Sonicwalls. I notice it's got a note on it. "If internet stops working unplug power cable and plug back in." Apparently this happens often. What could it hurt? I power cycle the Sonicwall. No change. There's no place to work in the closet so I find an empty desk and connect my laptop to the network. I try to get to the Sonicwall GUI. No dice. I hope this firewall isn't dead. I find out what the WAN address is, set up my laptop with it and head to the closet. I plug the cable that was in the WAN port into my laptop, still nothing. That's odd. I double check the cables. The cable that was on the wan side is going to a switch and the lan side is going to isp equipment. Dang it. switch them to the proper port and check the wifi. Internet access. Double check with users onsite and phones and internet is back up. Owner overhears me talking to the front desk about what happened. Asks for clarification. He says that he knows exactly who is to blame. It was Denise. The internet went down Friday. Denise went in to try and fix it. She ignored the note and instead swapped the ethernet cables. She then proceeded to come out of the closet and ask which cable she was supposed to unplug. They tell her and she says, "OK. We're good." and leaves for the day. Best part is that Monday she called out because she got wasted over the weekend and didn't feel well. tl:dr User swaps cables from firewall causing a two day outage for business. Calls out wasted so she doesn't have to face her mistake. [link] [comments] |
| Posted: 25 Feb 2022 04:52 PM PST A little background, I'm mid level IT, i support desktop computers, end point stuff. We're a small team, 3 of us, people stick around a long time here. Last guy retired after twenty years, i slid into his spot. Although it wasn't his job, he had background in telephony, so when the company needed to update to voip, he was a key figure. We aren't large enough to have a dedicated telephony guy, we have a vendor, but they are slow and $$$, we try to fix things in house first. Since my job is desktop, and i don't have a telephony background i'm learning as i go.. This story started yesterday, i get a call from Manager A, he wants to know if i can track the source of a call.. I say probably, what time? He tells me between 120 and 140, someone called 911, hung up, then didn't claim responsibility when cops showed up.. Awesome I say. I go to our call logs, i find no calls to 911, go to another report, again, can't find calls to 911. I go back to him, are you sure they came to right place? yes he says, they even called back the number and got a different managers voicemail. I get the number he told me they said popped up on caller ID. It doesn't match anything we own. I call my phone company to confirm all the numbers we are paying for, dial the 1 analog line we are paying for at that location, i reach the voicemail 911 called.. cool.. well at least i know the number that called 911 for sure. I have no idea how someone at our site that is 100% voip, managed a call on an analog line. I call 911 dispatch center, leave a voicemail asking for additional information. Decide to try and trace the analog line from where it enters the building to a cube, maybe there's a non voip phone i'm not aware of. Today: Can't trace the line, it's plugged into a router, which is there for backup 911 service if our primary gateways are out of service, the phones are supposed to connect to this one instead. New question.. how did a call get placed through this gateway even though call manager never went down? WHAT IS HAPPENING?? Manager for 911 calls back, we talk, he's friendly, says he'll run a report for all calls recently from my number. He tells me 3 times, first, a month ago.. my test call, then 2 other times in the last week. He also tells me the specific time stamps of the calls. This broke it open, my test call came from this number also, somehow, 911 calls from this location are all routing through the backup gateway. I ran my search again knowing the correct timestamps and locate the devices the calls came from. 2 different people, 1 working from home even.. looks like they started dialing, then paused, then started again, forgetting they already entered a 1 for the number. Instead of staying on the line and saying it was a mistake, they hung up. Then cops came, oi. Or the user is f*** with us. Turns out i didn't find the calls yesterday because the times were off on the report i was looking at, and as i can only search max 60 minute windows, i chose the wrong windows to look at. Also my other large report doesnt include these calls for some reason.. so not i have another thing to sort out. In the end, 2 days to locate someone who didn't want to take 5 minutes to tell 911 and their own manager their mistake. And now I probably have another weeks worth of work looking into how to update our system so leadership is notified of every 911 call automatically, coorindating purhcase request for vendor, scheduling, installation! Never a dull moment in my IT department! I still love my users though! [link] [comments] |
| Posted: 25 Feb 2022 05:09 AM PST So at stupid industries LLC... we have an IT department and a cyber security department. These two departments both have admin access to the entire system/network but cyber security falls under the security department and whereas we handle IT issues not related to security. One of the many things that Cyber Security handles is password recovery and password resets. Namely if you forget your password you have to march yourself down to cyber security's office and face them in person to get your password reset. The upside to this is that any issue related to passwords isn't my problem. Yesterday i'm in the bat cave stoopervising the IT interns and running the help desk. I get a phone in call. "IT department, how can we help you?" "THIS IS KAREN, assistant VP of the Bean counting department" "How can we help you Karen?" I ask. "YOUR STUPID SYSTEM isn't taking MY PASSWORD!" "OK Karen, can you have an office neighbor take 5 seconds and try to log themselves into your computer to see if there's a problem with the computer?" I ask. I patiently wait for the banshee to strong arm someone into doing it. "He got logged in just fine, it's just me" "Well Karen I think you're going to have to walk down to cyber Security to get your password reset" I explain. "BUT I ALREADY CALLED YOU! WHY CAN'T YOU DO IT FOR ME?" she shrieks. I swear I can hear her across the building. "I'm sorry Karen, Cyber Security handles password recovery, don't forget to take your company ID when you walk down to cyber security" I explain. "At MORON Corp. the IT department handled password recovery over the phone, Why can't you DO IT?" "Well Karen, here at stupid industries only cyber security can recover passwords" I explain. "But they said they would write me up if came in another time to get a new password, Can you please do it for me?" "Well Karen I don't know what to say, But you're just going to have to go down to cyber security" "I"ll have your job for this you pimple faced nerd!" She proceeded to use some naughty words before hanging up on me. I wrote it up as a ticket in the ticket system and closed the ticket out, making notes of the time she called in and her abusive language. That afternoon my boss calls me into his office. "Got a call from HR, you have a complaint Dunnachius" "Karen in the Bean Counting department?" I ask. "Why yes... care to explain yourself?" he asked. "Trouble shot her issue, referred her to cyber security for a password reset, wrote up the ticket, #22022439" I say reading it off a notepad in my pocket. "Uh huh" he mutters. He looks it up on the computer. "OK let's listen to the call log" he tells me. 7-8 minutes later we are having a laugh about it and he emails the head of the bean counting department the call log from the IT-line. We also had a call into HR about her abusive language over the phone. Moral of the story... Call logs are your friend. [link] [comments] |
| Posted: 25 Feb 2022 02:24 PM PST Seriously everytime i think about this woman i get a little infuriated so maybe I can vent a little here. Around ten years ago i worked at tech support for a cable and internet company. We had quite a lot of older costumers calling in for just about anything. If someone called in and they just had the tv set to the wrong AV channel we were supposed to refer them to the company who made the tv or the shop where the person bought their tv. Usually we would help out anyway because to call the manufacturer was EXPENSIVE, but the bosses didn't like it and we Could get repercussions for it. So this old lady called in and if course her tv was supposed to be set at HDMI1 but was at HDMI2. I seriously tried to help her for almost an hour, but she refused to press any of the buttons, refused to listen to me and asked if she could speak to a man several times. I actually gave up one of my unpaid brakes to help this woman. After such a long time my manager said i had to move on and i asked as politely as i could if she had anyone who could help her with her tv and it would be fairly simple fit someone in the room. She said she could ask her neighbor and that was that .. i thought. About ten minutes later one of the bosses calls me to his office. I thought he was mad that I spent so long trying to help the old lady, but the second i sat down he asked if I was having an especially bad day today or something. I was really confused and said no. He then proceeded to tell me that the old lady had called in again right away and said i had yelled at her, called her stupid, hadn't even tried to help her and that i cursed at her. I was floored. My boss though it was strange since I had the highest customer rating in the whole call center and he had never heard me curse.. ever. He called my other colleague in and he said the lady was crying hysterically and he fixed her problem in like two minutes and that she listened to every thing he said. My boss said he did believe me, but since it was a complaint and they couldn't check that i didn't do that to her (even though the guy next to me in the call center said he had been there the whole time and didn't hear me curse at anyone) they had to give me an official warning. I quit five days later. [link] [comments] |
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