I Need a New Mouse! Tech Support |
| Posted: 11 Nov 2021 02:11 PM PST I feel like this post will fit in the spirit of this sub, but if it doesn't quite qualify as tech support, I will remove. Backstory: Once upon a time I worked at a big box electronics store (not the blue one, but fairly Micro by comparison). Technically retail, but we were expected by the customers to be free tech support. One day, I came upon a lady amongst the wireless mice looking confused and holding a ziploc baggie containing a wireless mouse. Cast: Sweet (but clueless) customer: SC Me: M M: Hello, can I help you find anything? SC: Yes, I need a new mouse, this one doesn't work. gestures to bag M: noticing it looks like a relatively new basic logitech Hmm, that's odd, those tend to be mostly reliable and it looks new, perhaps the battery has come unseated? SC: No, no, I need one of these pointing to a trackball mouse M: Oh, you prefer a trackball! We have a few options... SC: No, one with one of THESE leans in closer to point at the USB dongle M: assuming she can't find the dongle hidden in the battery compartment Ah, I see. This mouse does have one of those, its in... SC: I found it and plugged it in, but it still doesn't work. M: Hmm, that's odd. Did you get any message or hear a noise from your computer when you plugged it in? SC: I think it doesn't work because it's just paper. M: I'm sorry? SC: opens baggie to show me that she had painstakingly carved out the cardboard image of the USB dongle from the original mouse's packaging M: silence as I try VERY hard not to laugh Um....may I? she hands me the mouse, I open the battery compartment and show her the actual dongle SC: goes beet red Oh........thank you very much..... Edit: Formatting [link] [comments] |
| It's got a plug on it, it's IT's responsibility. Posted: 11 Nov 2021 07:54 AM PST Well, for me, it is. I deal with much of the hardware issues in IT, but i also do the PAT testing for devices brought on site. So essentially, i AM responsible for anything with a plug on it And so today's story starts with a timid user
So i open the box, it's brand new. The box falls apart though, spilling cheap chinese accessories all over the floor. "Good start..." i think to myself. I give it a good check over. "Right fuse, cable looks good, moulded plug, so no dodgy wiring to worry about..., lets plug it into the tester..." PAT testery clicky noises Whirry fan noises from the heat gun BANG A plume of blue smoke erupts from the tip of the heat gun, and it ceases to whirr.
I just happened to have some other photography related equipment to bring down to the same department the heat gun came from, so i loaded up the trolley and plodded down, trying to make sure not to smash the 3D printer going to the dept next door didn't get smashed up on the door frames on the way down.
Well then don't buy the same cheap Chinese crap when the first one blew up then! [link] [comments] |
| Posted: 11 Nov 2021 06:08 PM PST TL/DR at the Bottom: The company I work for has a service/lease agreement with the company I physically work at. Every 3-4 years the Laptops/Desktops get replaced with newer equipment when the lease is up and our group usually has to track them down if they aren't in their assigned locations. Usually policy is that if laptops are left on desks they need to be secured via cable lock to the desk, but desktops being more bulky this isn't the policy. I get tasked with trying to locate and swap out a device one day and finally come across it on a desk near, but not exactly where it should be. Unhooking all the peripherals I notice someone attached a cable lock to the desktop, so I have to contact the on site security team to unlock the cable lock, which usually isn't an issue but of course I was in a hurry this day so it was a calamity in it's own. Conversation goes a little like: SG(security guard), Me, RM(random manager). SG arrives 30 minutes after making the request for assistance (typical) SG: "Did you call for assistance with a cable lock?" Me: "Sure did." SG: "Is this your computer?" Me: "It's my companies, yes. I just need to swap it out with this other one I have here." SG: "Who sits at this desk?"(pointing to empty desk with PC on it) Me: "I'm not sure, I just know that this device is past due to be replaced and that's why I'm here." SG: "Well I need the permission of the person that sits here for you to take the machine." Me: "It doesn't belong to whoever sits here, this device belongs to my company (shows him the work order with the computer ID of the one that is on the desk and the one that I'm trying to swap it out with) I just need you to unlock the cable lock so I can put this one here and then I'll secure the new one if that really makes a difference, though it shouldn't have been locked in the first place." SG: "Well all the devices should be secured to the desks." Me: "That's never been the policy for desktops, but I just need this unlocked." SG: "I'm going to need a manager of this area to approve that this device is ok to take." Me: *sigh* "I don't know where any managers are for this area, I don't work for comapnyname I work for othercompany and have other things I need to get done today as well." SG: *walks off to find a company manager* RM/SG returns RM: "What's going on now?" Me: "I work for othercompany (point to security badge with othercompany name) I need to swap this machine out, it's past its replacement date (show paperwork again)." SG: "I need to know who sits at this desk to make sure this guy can take the machine." RM "This is a 1st shift worker desk and he's not here now, but what do you need them for? This guy(me) has the paperwork for the exchange." SG: "Ok, I didn't want to get in trouble handing a device over to the wrong person......." (looks at key ring) "Oh I don't have the right key to unlock that cable lock, I have to call my supervisor to bring the other set of keys." 15 minutes later supervisor shows up with the keys and unlocks the device. A simple 15-20 minute task is now taking over an hour and a half because of stupidity, and the security guard mentioned that he was retired law enforcement for the state at some point during this which just makes it even more aggravating. TL/DR: Over cautious security guard makes my life more difficult by not understanding the business relationship between mine and his company even with proper paperwork and credentials being shown. [link] [comments] |
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