You need wifi to connect to the server, and a wifi dongle isn't a USB storage device, honest. Tech Support |
| You need wifi to connect to the server, and a wifi dongle isn't a USB storage device, honest. Posted: 19 Sep 2021 11:07 PM PDT This happened a while ago. How long? not going to say.. What industry? Not going to say. But the entirety of the office's existence is generating TPS reports and writing checks and or sending direct deposits. It's not payroll... it's TPS reports.. and the checks arn't payroll checks, they are... for recalled.. erm.. party balloons? The pay for this well.. Bit show? Is remarkably good. We are under tents and set up on folding tables. Screw you covid for forcing us outdoors. 7:30 AM on a day that ended in Y. "OK everyone, if your not set up and good to write reports, PRINT the signed payment agreements please let me know so I can help you get set up". I help a few people get logged on and help folks get setup, diagnose an unplugged power strip ect. Wow what do you know I have time to go get a coffee. 8:00 am rolls around and the first angry customers shows up to get their recalled balloon checks. I get the first Irate customer at my desk and I start to work on his TPS report. "Can i get some help I can't upload my TPS report" Q asks everyone. I know it's intended to be asking me for help. To put some of this in context Q is somewhere in age between my dad who retired 5 years ago and my long dead grandfather in age. "I'm filling out Mr. Smith's TPS report, pass the customer over to someone else and give me 5 minutes and i'll come help" So I finish Mr. Smith's TPS report and get up to look at Qs computer. I hit the giant link on his desktop for the web app to import TPS reports and... no joy... no internet. I look at his network and.. no network connection. Le joy... I go into it and... no wireless networks available. ? So the next thing I do is start looking for the idiot switch for switching off the wifi, i've seen that issue before, heck i've done that more times than I can count and it's an honest mistake. Yeah this ancient crapbox doesn't seem to have an idiot switch. I go into device manager to look for a wireless card driver issue.... AND... no wireless devices... period.. none zip nada. I push out a quick email to the boss. "Hey Boss... Qs computer won't work out here without a wifi dongle" "You've spent enough time trying to get qs uploader to work, just get back to work and let tech support Team view his computer" "Oh..Kay?" So I call next in line in the Socially distanced bull pen of a queue of POed customers and start taking down his information for the party balloon warranty and start filling in the TPS report. After about half an hour of tech support trying to help Q get teamviewer working he finally gets the all clear to go into the building with the computer to walk to IT and get them to look at the computer. About 10 minutes later Q comes back and sits down with his computer. He plugs in a wifi dongle and starts his laptop up. He takes the next angry customer in line and gets to work... surprisingly everything runs well for about an hour. The supervisor walks up and says "What the heck are you doing Q, no USB storage allowed for any reason, these computers have sensitive balloon warranty information on them" and she pulls the wifi dongle out. "I'm just using what IT told me to use to fix it?" Q tells her. "IT knows the rules, IT made the rules.. this is a serious breach" I decide to open a giant can of worms and remind the supervisor of a certain policy.. "Don't you have to have him escorted to cybersec and HR on a first offense due to the sensitive nature of the customer data on the TPS reports?" (who knew that party balloon warranties were so sensitive of documents?) I had a very productive hour or so until they both came back outside. [link] [comments]  |
| Just because the printer cartridge fits doesn't mean it's right Posted: 19 Sep 2021 08:27 AM PDT I'm not the official tech support person, i'm just the guy everyone goes to because i'm "good with computers" J comes to me the other day and asks for help with his printer. OK let me take a look J, don't touch anything else let me finish off filling out this TPS report and i'll be right with you. I go to Js work station and he has his printer open, I look in and the package to the ink is ripped open. I look at the old cartridge and it's an HP #39, i look in the printer and it's a HP #37. "J you bought you the wrong cartridge" (long story short we have to buy our own cartridges and then expense report them) "It fits" "J... it's like you bought an oil filter for a 57 chevy Bel Air but your trying to shove it into a 57 chevy truck. close isn't good enough it has to be exactly the same cartridge" "But it fits" "it's not right, you need to go back and get an hp #37 or #37XL cartridge" "can I return this one I just bought?" "Probably not because it's opened.. let me get a ziplock bag and leave me the receipt and i'll throw it on the shelf and if anyone needs that cartridge they can give you cash for it" And then this morning what do you know? My printer ink hits low and low and behold I open my printer up and I need the #39... And PS why TF do we not have a photo copier? I don't have an answer either. The mysteries of some businesses. But someone has to keep HP in business. [link] [comments]  |
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