IT Career I have no certs, I have no education, I have no formal experience.... and I just landed my first helpdesk job!!!! |
- I have no certs, I have no education, I have no formal experience.... and I just landed my first helpdesk job!!!!
- Does a company pay for security clearances or not (in the US)?
- How long did it take you guys to get comfortable using IIS and SQL server at work?
- Two job offers - Consulting or Product Management?
- I have a interview for a “help desk analyst” what kind of questions will they ask?
- Got offered my first IT job doing entry level help desk
- Kforce Contract to Amazon FT? How easy it is? Review for Kforce?
- 100 mile commute for help desk INTERNSHIP worth it?
- 2 options to choose from: Network Administrator I versus System Administrator II
- Service Desk Analyst or IT Security Graduate for entry level?
- Moving from software developer to data engineer/analytics, bad idea?
- Got an IT job interview with no prior job IT experience and have an interview next week
- I have done nearly everything you can in a call center, but cannot find a job?
- Got my first calls as a Service Desk Analyst Monday
- So, i recently started working at a company as a devops engineer. I didn't had any prior experience working at a company as I just graduated.
- Looking to get a job as a penetration tester. What's the best cert?
- 3 choices. I need some help choosing or insights. From helpdesk/level 1 to SysAdmin
- How to go from Help desk to business analyst, QA, etc?
- MIS major that needs advice on what their next step should be, rising junior.
- How to transition to a Manager role? Whats the best way to go about it.
- Should I take a Tech Support Specialist Job Offer, if My Goal is to Become a Front-End Web Developer?
- I’m thinking of taking a Google IT certificate and finish my degree in university for IT. Do you have any advice what I should do?
| Posted: 31 Jul 2021 09:09 AM PDT I am not here to brag at all however I am so excited i just landed my first helpdesk job! I don't have any certs, I have college class without a degree in a completely unrelated field, and I have no formal experience. This is what I did and hopefully it helps someone: I have studied for the A+ and have the knowledge of the first core. I will probably take the test within a week or two. I focused almost all of my time on Kevtech. Kevtech is a YouTube channel that is dedicated for preparing you to get into it. He goes over job interview questions, gives you a resume template, and even gives live labs on VMs, AD, Server 16 etc. It was extremely helpful and showed that you can learn it and can articulate that beyond here's a cert I passed or degree I earned. The intangibles that helped: research a path then get off of these forums and YouTube about your path until you need a next step. I spent so much time learning python, to A+, to CCNA, to A+, to sec+, then back to A+. Just pick something and go with it. Next Google is almost as important or more important then the videos. If you are learning about DHCP and APIPA is brought up and you don't know what APIPA is Google it right there so you can fully understand. Finally, you have to learn this. It was the hardest pill to swallow but I was ready to pay for anything and everything to learn IT. I thought I needed better videos, practice tests, a better laptop to run more VMs, etc. and I was ready to spend any money on anything o learn IT. Yes there are better videos then others etc. However all the videos have the same learning objectives. It's up to you to take the time and learn the information. I hope this helps someone! [link] [comments]  |
| Does a company pay for security clearances or not (in the US)? Posted: 30 Jul 2021 05:27 PM PDT I have seen so many conflicting things and had even recruiters tell me the company won't give me a job because they don't want to pay for clearances (clearance required job). [link] [comments]  |
| How long did it take you guys to get comfortable using IIS and SQL server at work? Posted: 31 Jul 2021 06:42 AM PDT I say it took me about a half year to get familiar with both while at my job. Even though I still don't know everything [link] [comments]  |
| Two job offers - Consulting or Product Management? Posted: 31 Jul 2021 03:16 AM PDT Hi, I did a mediocre literature degree but managed to get into IT really quickly. I have been working for a year and I just started looking for other jobs. I never thought that I would get offers so quickly (I have a very long notice period) but now I have two with only two applications. I guess it's because I'm in a quite new domain. Offer 1 - IT-Consultant: I would have different clients, in the same industry though. - One of the biggest companies in my country - they have worldwide reputation and are known to be innovative etc. I don't "identify" with the industry though. I think it could really benefit to have that name on my CV - they offer lots of trainings and certificates - which I think is important given the fact that I have no formal qualification in IT - 25 to 30 percent more salary than I'm earning now - probably some long hours - little travelling Offer 2 - Product Manager: I would manage products and be closer to dev. I'd still be in touch with clients but mainly defining features, marketing, releases. - Also a big company - the reputation is mediocre. They are known to be quite old fashioned, I like the industry better though - 25 to 30 percent more salary than I'm earning now - little to no trainings - almost no travelling Both offers have the same vacation days and the salary is almost identical. I like both offers but I strongly think offer 1 is better in the long run - what do you think? [link] [comments]  |
| I have a interview for a “help desk analyst” what kind of questions will they ask? Posted: 31 Jul 2021 08:51 AM PDT Anyone got any sample questions or the typical questions they ask so I can practice? I suck at interviews and get really nervous [link] [comments]  |
| Got offered my first IT job doing entry level help desk Posted: 30 Jul 2021 07:08 PM PDT I've been offered an entry level position at a company called compucom. This will be my first job in IT since deciding to switch careers and get some certs. I currently have A+, MTA server and security as well as LPI linux essentials. Ive been actively searching for a job for about a month now and so happy to finally land one. This is all a long way of asking if anyone has any experience working with compucom? [link] [comments]  |
| Kforce Contract to Amazon FT? How easy it is? Review for Kforce? Posted: 31 Jul 2021 10:00 AM PDT I have got an offer from Kforce to work for Amazon as a Business analyst. The pay is less and it's a yearly contract. Does the client generally takes you FT before the contract ends? I am currently working as a contractor as well. Can I reach back to Kforce saying my current company gave me a counter offer. And ask them if they can increase our decided pay for Amazon? Will they increase? Please suggest any tips or things i should ask Kforce before I accept. [link] [comments]  |
| 100 mile commute for help desk INTERNSHIP worth it? Posted: 31 Jul 2021 01:20 AM PDT Should I take a help desk internship thats 50 miles away from my home? I have a B.S in IT, MOS in Excel, have the home virtual lab server jazz, 6 months experience working in a pc repair shop. I also have excellent customer service skills 5+ years. I been getting interviews but not getting hired would it be worth it drive 100+ miles for a help desk internship or should I continue applying for jobs??? I am currently employed at a warehouse. [link] [comments]  |
| 2 options to choose from: Network Administrator I versus System Administrator II Posted: 31 Jul 2021 01:15 AM PDT Hi r/ITCareerQuestions, I received word today that 2 of my recent interviews have resulted in job offers and could use some advice on which path to follow. Quick background: I work as a senior level help desk technician at a mid-sized company. During my time in my current role I've become a SME in various help desk domains (user provisioning/separations, troubleshooting, documentation, etc). This led to me getting the recognition from various other IT teams which led to more project work and evolving my role from tier 1 support to a junior sys admin in function but not title. Also while WFH in 2020 I built a home lab, built a cloud lab, took some courses, and earned some certs. I really took the year to invest in myself because the hour I spent in traffic was now spent studying or in the lab. In early 2021 and until recently I aggressively applied for various roles in both network administration and systems administration. Its a competitive market, but I've had many interviews and FINALLY hit pay dirt after months. Here's where I could really use some advice so thanks for reading thus far: Network Administrator I: small municipal government, small team, many hats, will still be doing some end-user support but will get to cut my teeth on switches, routers, firewalls, Wi-Fi, servers, and the like. The manager is a laid back guy and most of the team has been there many years. Technology stack is light; they mainly backup, run/maintain, and secure with some light projects. Its a government gig and they are willing to train me in the arts and sciences of network administration, but I'll still be doing end-user support due to everyone wearing many hats.
System Administrator II: mid-sized company (current company). No end-user support, but I will be helping IT users on various efforts and projects. I'll be cutting my teeth on VMWare, Nutanix, AWS, some networking, change management, servers, hosted apps, etc. Its a high tech stack and the company is pushing to migrate more things to the cloud. Its also a high pressure role, the team is insanely talented which I like and they are trying to pay off a ton of technical debt. I stand to learn a lot.
The age old question remains, what should I do? The devil I know versus the devil I don't know. Also to mention I've gone through periods where I've absolutely hated the company with the sheer amount of work and expectations they put on me and the constantly shifting priorities and that I was just at the help desk. I assume they would only want more if they promoted me. There are quiet days however [link] [comments]  |
| Service Desk Analyst or IT Security Graduate for entry level? Posted: 31 Jul 2021 08:31 AM PDT I've been trying to work out what would be the best to further my career in IT. Being a IT Security Graduate hands on with configuring and maintaining a security system sounds like much better experience than say a Service Desk Analyst who's mostly providing password resets for AD, different softwares and VMs. Both are decent experience breaking into the IT sector but in your opinions which is the better of the two? I'm feeling it may be better to have hands on experience with Security systems for 2 years than say 2 years experience as a 1st/2nd line support as a Service Desk Analyst. Please provide your thoughts, I'm thankful for opportunity in both roles but I really want to pave my future well. [link] [comments]  |
| Moving from software developer to data engineer/analytics, bad idea? Posted: 31 Jul 2021 08:17 AM PDT I am currently a software developer and am looking at other positions, as I don't want to keep driving 2 hour round trips and am unsatisfied with my current employer. I wanted to try out a data engineering role, as I preferred that technology at my current job. I am going to hear back from a final interview on Monday, which I might get a job. The employer has said they have two positions open, data engineering and data analytics. The job is fully remote, is a more well-known company, in a better city, and pays more. However, is moving from software development to data engineering a bad move? I've heard it's harder to move back into software development and data science is more saturated and the prospects aren't as good. I guess I'm nervous I'd work in data for a few years and want to move back, to find I really only have 1 year of software development experience, yaknow. Any opinions on that? [link] [comments]  |
| Got an IT job interview with no prior job IT experience and have an interview next week Posted: 30 Jul 2021 08:02 PM PDT I need advice on how to handle this interview. I don't have any industry experience, but I am no stranger to PC hardware and I did code my own portfolio website with HTML and CSS. I also have two small projects that I did. One of them being how I used VNC to stream my raspberry Pi 4 on my PC since my PC monitor at the time of purchase didn't have an HDMI connection. I also have messed around with VMware and installed Ubuntu and Kali into the virtual environment. Also, I have been studying for the A+ but I decided to apply for jobs anyway while studying because currently I am unemployed and could do with a job. That's pretty much it when it comes to any IT experience. I would appreciate any type of advice/help. Thanks! [link] [comments]  |
| I have done nearly everything you can in a call center, but cannot find a job? Posted: 30 Jul 2021 02:43 PM PDT Currently the technology and operation director for a small BPO. The BPO hadn't always been small, but in the six years I have been here, people leave and their positions not filled. We went from a dedicated IT staff of like five FTE and operations senior leadership team of like seven, to essentially me doing all of it. During that time, I managed to send about 120U worth of whatever to the cloud, pulled off a nearly seamless transition from 100% B&M to 100% WFH which allowed us to expand into three additional time zones/hiring markets, and a nearshore country. We have implemented various voice analytics systems, RPA'd the shit out of everything we could, and have sophisticated client-facing reporting. All my direct reports are loyal, smart, and hard working, especially when you consider the pittance we pay them. I have great relationships with internal people and our clients. But I hate my fucking job. The attrition with no backfill is killing me. The ownership group has expressed no interest in finding someone to support me. In any given day I am in client meetings, technical launch calls, dealing with sourcing, developing data models, dealing with employee coaching, and acting as help desk. I have a boss in EDT that starts blowing me up at 6 or 7 PDT and doesn't stop until after 5 PDT. When I ask for help, I am met with the same response: "well, we need to better understand what your day looks like to figure out what you need." It has never struck them as odd that they call the same person for failed phone registrations as they do for employee mediations and training curriculum updates. I have applied to about 200 positions in the past 12 months. I know COVID fucked up a lot of stuff, but I have only landed one organic interview. If I get any rejection, it is a canned response from an ATS. I have spent near $1000 on resume and LinkedIn reviews, and nothing is helping. I know I am qualified. Where should I be looking for a technical support or customer care leadership role? I can do ops and IT and client services. [link] [comments]  |
| Got my first calls as a Service Desk Analyst Monday Posted: 30 Jul 2021 10:05 PM PDT So I've got my first ever calls as a Service Desk Analyst on Monday at a new job I've got. I'm quite anxious about this and worried that once I'm on the phone I'll mess up. There is no script basically in house user calls in has an issue and we use a knowledge base to find the correct guide to help with using a search function. So any advice or tips from you service desk veterans? Would be greatly appreciated maybe I'm just worrying too much over nothing as we were shown and given access to various things to do password resets just not sure how it'll apply when being called in about it especially taking notes, thinking and searching of a solution. Our target call time is no longer than 8 minutes, no longer than 5 minutes on hold but I guess it's just not having done it yet that's making me worried but they're pretty laid back about it thankfully so I do see it as a strong learning experience. So yeah, like I said does anyone have any advice or tips? [link] [comments]  |
| Posted: 30 Jul 2021 08:05 PM PDT Although i have aws and kubernetes certifications. Now at this company, most of the tools and software they use are completely new to me or the ones i have played around with before are used at a complex level that i won't be able to understand for a long time. Also, i feel like my other coworkers who were hired with me are much smarter than me and they also have previous experience. Anyone ever felt like this? Is this what they call "imposter syndrome"? [link] [comments]  |
| Looking to get a job as a penetration tester. What's the best cert? Posted: 30 Jul 2021 03:23 PM PDT Just got my Cysa+, not sure where to go from here. I'm thinking Pentest+ or CEH. Any suggestions would be appreciated. [link] [comments]  |
| 3 choices. I need some help choosing or insights. From helpdesk/level 1 to SysAdmin Posted: 30 Jul 2021 08:28 PM PDT Hello guys, I recently got an offer that I just accepted because it was the only one at the time (Yesterday). Then my current company offered me something else Today and then another company also called me.
This is a real post.. Not trying to brag. I worked my a** off for certifications and I did a whole lot of interviews when I got my first job and also for my next job (the one we are talking about). I have extremely good interview and interpersonal skills due to my 10 years of customer service. People can feel my "person" across a virtual screen. My choice is set on the last one at 70k solely because of the salary and offers interesting responsibilities for my growth SysAdmin. The second one at my current company also look interesting doing DevOps stuff, but I feel like my manager is trying to simply keep me as the IT Technician (so they can find a new one meanwhile I am transitioning and not put them in trouble... if you understand what I mean) Let me know your insights. Thanks a lot for reading nonetheless [link] [comments]  |
| How to go from Help desk to business analyst, QA, etc? Posted: 30 Jul 2021 05:55 PM PDT I am a graduate with an Information Systems degree. I have been on help desk for four months and thinking about my next move. A lot of the advice on here is geared towards moving upto Sys Admin but I decided I don't want to go into infrastructure. I would much rather become an IT Business Analyst or something like QA. However I'm not sure the best way to prepare and seek out those types of jobs. Any advice would be greatly appreciated. [link] [comments]  |
| MIS major that needs advice on what their next step should be, rising junior. Posted: 30 Jul 2021 09:00 PM PDT Hello everyone I am a management information systems major, I am wondering what I can do to improve my resume? I am currently going to start learning python and SQL while I'm in summer. I have been applying for fall internships but I don't think my resume is strong. I have been doing customer service related jobs since 2019. I also volunteered for about 8 months. Is there any certifications I should do? I'm getting my A+ soon as well before spring comes. Any advice is welcomed. [link] [comments]  |
| How to transition to a Manager role? Whats the best way to go about it. Posted: 30 Jul 2021 06:06 PM PDT What the highest successful method to transition to a manager? YOE? Job-hopping? Simply excelling at your current role? (be it sysadm, networking, security, dba or consulting, etc) Certain certification? Degree? MBA? Influence the right people? Kiss ***? Luck? Please share your experience/tips/knowledge or someone you know of that manage to transition successfully. [link] [comments]  |
| Posted: 30 Jul 2021 05:58 PM PDT Hello, I just recently graduated college with a BSc in Information Systems and have been on the job hunt for the past three months. I have been applying for various jobs titles such as business analyst, data analyst, help desk/technical support specialist, and web developer. I have also been learning front-end web development technologies during this time and sprucing up my web portfolio site — hopefully increasing my odds of landing offers. I have been enjoying this journey and found a desire to pursue a career as a front-end dev. Here's the issue. I just recently heard back from an employer from a month ago, who would be interested in hiring me as a tech support specialist — and I will potentially be receiving the formal offer next week. I am contemplating whether accepting this opportunity in IT Support would be a pertinent strategic move to eventually achieve a career as a front-end web dev. The pros are not having to face more job rejections, salary + benefits, (help desk) experience, and networking. The drawback is that the experience may not expose/prepare me to become more fluent as a web developer. What do you all think would be a wise move? [link] [comments]  |
| Posted: 30 Jul 2021 12:40 PM PDT I'm thinking of taking a Google IT certificate and finish my degree in university for IT. Do you have any advice what I should do? [link] [comments]  |
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