Forever the AV Guy Tech Support |
- Forever the AV Guy
- No matter where I go or what I do, I'm always the IT guy.
- ON = NO Switch
- When you let support know that you can't let them know of the thing.
- My Favorite moment in the apprenticeship
| Posted: 17 Jul 2021 04:48 PM PDT Me: At a horror con, sitting in the audience waiting for two guys from the Walking Dead to show up for a panel. The guy who is supposed to MC the panel shows up and finds none of the mics are working. I see him staring at the mixing board. I turn to my girlfriend, "should I ?" Her: "Can't hurt." I walk up and offer to help. I look at the mixing. It is not powered on. I look at the back of the mixer and cannot find an on switch which is a bit odd. The guys says well this button says power. I tell him that is the phantom power button for the mics. Yes, we want that turned on but it is not the power switch we need. The panelists walk in. I go with what my first instinct to do but had not done it yet. I trace the power cord to a powerstrip. The strip was turned off. Turn on powerstrip. Q&A saved and I actually get applause. [link] [comments]  |
| No matter where I go or what I do, I'm always the IT guy. Posted: 17 Jul 2021 08:33 PM PDT The story about the mixer uncovered at the horror con got me thinking. I'm the other way around, my go to occupation is IT because I'm good at it but my passion is in entertainment production (light, sound and video) I currently work as a news camera operator in regional Australia and all the staff in the news room know I can fix their computer troubles but I'm usually fairly busy and I don't have elevated access to the system so I'm a bit limited in what I can do. Someone with a problem will often be suggested to ring IT and someone else will usually say "that'll take too long, see if Michael can fix it first" So I was on a shoot one day and came back to the boss freaking out because his non domain work laptop won't hotspot to his phone and he is going out on the road for a few days. It will hotspot to others and he has been on the phone to IT for 4 hours with them remoting in trying to get it going, no dice. I walk in and get the boss "Michael, can you look at this? These Muppets can't fix shit" I do some quick verification, it will indeed connect to every wifi network except hit phone. I remove the cached records of that wifi connection and put them back in, BAM! works first go. Fixed in less than 2 minutes what the IT department, complete with a plethora or networking and uni degrees between them couldn't do in 4 hours. [link] [comments]  |
| Posted: 17 Jul 2021 04:56 PM PDT I make an apprenticeship in a tech support company were we sell and support a software for sports store. Basically every customer has a barcode scanner. This customer had a problem with a Wireless Barcode scanner and the dockingstation. On the bottom of the station is button where you can click ON and OFF to decide if you want to load the scannrr through the station or through battery. I had a call with customer to look if the swich is ON or OFF. Me: "Is the Switch on the Bottom of the Station ON or OFF ?" Customer: "I will have a quick look... I have no Switch that you can turn ON and OFF... I Have just a switch with NO" Me: I was like hmmmm. Every of these scanners has these switches. And then i was like aaahhh ON backwards mean NO. So i said "Can you turn the station on 180° ?" And it really took four to five minutes for the customer to realize that she had he station the wrong way and didnt see NO is backwards ON and then she knew which switch i meant [link] [comments]  |
| When you let support know that you can't let them know of the thing. Posted: 17 Jul 2021 05:08 AM PDT So... I just got an email, and it kind of broke my mind... What you need to know for this story, is that it is in an agglutinating language. This means that when you want to say, say "to the city", you add a particle to city instead of extra words. Linguistics lesson over, a colleague asked a client on chat to send some screenshots to our email address, "[abc@xyz.vw-ra](mailto:abc@xyz.vw-ra)". The -ra is the way to add the direction particle without merging it into the word, to make it clear that it is not a part of it... So the client tried to send a mail to [abc@xyz.vw-ra](mailto:abc@xyz.vw-ra) and it bounced back because the domain does not exist. Naturally it does not exist. This is bad enough as it is.... but he let us know of this issue, by sending a screenshot of the failure notification, to [abc@xyz.vw](mailto:abc@xyz.vw) ... Edit: Someone just managed to up the ante. Email: "I have no internet, send the document via post." Edit2: Client was told to send screenshots "to email address". so he sent it addressed as "to email address" instead of "email address" [link] [comments]  |
| My Favorite moment in the apprenticeship Posted: 17 Jul 2021 05:33 PM PDT I make an apprenticeship in a tech support company where we mainly have companies as a customee but also have some local private customer. In my second year my boss told me to go to a private customer to set up her workplace with a Laptop, Printer, Monitor and a Dockingstation. I knew the customer before because she works at a company which is also customer. So i was going to her home with the equipment and rang the doorbell. She said cool that your here and she was really nice to me. She was alone at home with her kids watching some children series and asking me if i wanted to watch the series with her and her kids and wanted to gave me some coffe or water. When i finished to set up her workplace and showed her how everything works and she can do her stuff, i was ready to go and thanked that she has took our services. She took out her purse and took out 20 bucks and said you made an amazing job and shes very thankfully for my work i made here and at the company she is working. I was like i cant take that money. She was like why ? Because of your boss ? I said "no or honestly idk if i can take that money or not." I just dont want money because she will pay for our services and i have my wage." She said no the money is just for you. I responded no everything is fine your niceness and courtesy is enough for me. That was the moment i knew i really like the job even if sometimes people are mean when somethings doesnt work. Its just nice to help people when they need you. [link] [comments]  |
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