TFTS Top Tales - December 2020 Tech Support |
- TFTS Top Tales - December 2020
- The capslock key, the shift key, the typewriter, the computer, and the explosion
- Please Retire (Again)
- We didn't write it to do that
- Sometimes The Solution is Magic
| TFTS Top Tales - December 2020 Posted: 01 Jan 2021 09:12 AM PST Hi Everybody! Here's another month of Top Tales for you to enjoy - thanks to everyone for posting & commenting. And best wishes for a better 2021! :) Remember to tell a friend about TFTS! ~ magicB ~ TFTS TOP TALES - December 202012/1/20 : [m] I thought you paid the internet bill this month. by asomelord 12/2/20 : [s] What do I do next? by Jezbod 12/3/20 : [s] Fix your software! by Piltdownton_Abbey 12/4/20 : [s] We lost all the data. by Sarius90 12/5/20 : [s] I've explained the problem a hundred times already! by HotDogWater1221 12/6/20 : [l] Pretty cool, huh? by AnnoyedSystemAdmin 12/7/20 : [m] Clearly I've tried but my mouse is broken... by Vetusexternus 12/8/20 : [s] It works! by davycrocket144 12/9/20 : [l] Why should I have to plug it in? by VladVlad666 12/10/20 : [s] Oh, OK then. by St1kny5 12/11/20 : [s] Alright, I will. Thanks! by devdevo1919 12/12/20 : [s] I can't remote into this damn machine... by AbysmalMoose 12/13/20 : [m] My new phone won't charge! by selectsyntax 12/14/20 : [l] OK fine, I'll do that. by waterkitti_28 12/15/20 : [m] The routine stopped working! by Raestloz 12/16/20 : [m] That's stupid, why do you need all that? by Zylea 12/17/20 : [s] Why not switch that? by WelshRareDit 12/18/20 : [xl] I don't remember agreeing to anything... by procmil 12/19/20 : [s] I want to speak to your manager. by E_n_z_z_o 12/20/20 : [m] When can you come pick them up? by nego0013 12/21/20 : [xl] Are you kidding me? by procmil 12/22/20 : [m] We need this ASAP! by bonzombiekitty 12/23/20 : [s] Oh my God, what am I going to do?! by CoqeCas3 12/24/20 : [s] Yes, yes, we have tried everything. by sandiercy 12/25/20 : [s] Oh I don't have it with me... by paulydaturk 12/26/20 : [s] I don't know who left it open! by COMPUTER1313 12/27/20 : [xl] Sounds like the config is off. by TheN00bBuilder 12/28/20 : [s] I've never done one of those before. by Yung_Turbo 12/29/20 : [s] No it needs to be done today. by TheLightningCount1 12/30/20 : [l] You know the CIO is here. by Escaped2theMountains 12/31/20 : [l] Where else would I be?!? by Pluey13 The full set of TFTS Top Tales by month can be found in our wiki. All stories and quotes are copyright their original authors. No re-use without permission. [link] [comments]  |
| The capslock key, the shift key, the typewriter, the computer, and the explosion Posted: 01 Jan 2021 08:35 PM PST This is from over 20 years ago. My husband and I were visiting his mom and her husband, and they invited a friend of theirs over. The friend especially wanted to meet us, as he'd heard that we both "worked with computers". The friend explained that he had bought a computer the other year. When he needed to type in a capital letter, he'd hit the CAPSLOCK button, type that letter, and then hit CAPSLOCK again, and this worked. But, he said, he had a question about that. "OK", we said, in an encouraging manner. He had found that when he worked with a typewriter, that he could hold down the SHIFT key, press a letter, and then the letter would be a capital letter. We both nodded. The question, he continued, was whether or not the computer would also work the same way as the typewriter did, in that if he held down the SHIFT key on the computer, and typed a letter, would it also capitalize a letter? I have regretted for years and years now, not answering with "thank god you didn't try that, the whole thing would have exploded!" As it was, we told him that yes, the computer keyboard would indeed work the same way as the typewriter keyboard would. He nodded sagely, and we continued to talk about how these computers are very interesting. [link] [comments]  |
| Posted: 01 Jan 2021 07:40 AM PST I'm not sure why, but whenever I read this subreddit I decide I need to post 2-4 posts in a row and one of the posts needs to spread pain to everyone else who has felt this. I currently work as IT for traveling sales persons. There is a career path for some of these sales persons that allows them the benefits of retirement while continuing to make sales. It's called a retirement contract. Less pay and no extra pay past the sales commission, but no pressure to hit sales quotas anymore. In this recent story, the sales person started his retirement contract before I was born and is pushing into his 90's. In the last 3 weeks he has had 27 tickets for forgetting his password. This exchange happens the day after giving him a password akin to. SeeSpotRun123 Which the entire IT staff has memorized. We'll call him Dave. -Voip rings with a number I shouldn't have memorized when we support about 2000 people- Me: Helldesk this is Absinthe. Dave: Hey there Absinthe, I'm trying to log into the training program to get all my training done for the end of the year and I'm having some trouble. Me: Dave... We went over this last week, you're all caught up on your training. Dave: Well the issue seems to be that the darn site won't take ma password. Me: Are you logging into the right place? Dave: Well, first I went through... *5 minutes of confusing steps that have nothing to do with getting into the training program. Me: Dave, did you go to {main site that 90% of applications use}? Dave: Well.... No. Me: Alright, let's go to {site}. Dave: Okay -2 minutes later.- Me: Dave, are you on {site}? Dave: What? Me: Dave, open teamviewer. -Side note, I spent 4 hours of my life with this user training him so thoroughly on Teamviewer that I'm not sure I didn't just force him to have muscle memory on how to open the program.- After Dave opens Teamviewer I find that he has nothing open. So, he hadn't attempted to open the site, nor do I have any idea what he was plugging his password into previously. Me: Okay Dave, so we're going to open {site link that is on the desktop}. -user signs into the site successfully on the first try.- Now we're going to click on the learning program link. -Secondary login prompt that uses the same password.- Dave: Aw shoot... I'm not sure... Me: Dave, it's the same password you just logged in with. Dave: Oh! Okay! -Login failed.- -Login Failed- -Login Failed- -User locked.- I unlock Dave's account. -Login Failed- Me: Dave, you misspelled your user name that time. -Dave continues to type in his password one. Keystroke. At. A. Time.- Me: Dave, it's not going to work if you don't fix your username. -Tap. Tap. Tap.- Me: Dave, stop typing, I need to fix your user name. -Tap. Tap. Tap.- -i try to time the tapping with clicking away to fix his username. Teamviewer input lag was my downfall.- Dave is now typing the last half of his password into the username field without stopping for a moment. Furthermore, the password he's using is the password I helped him set up over 2 months ago that was based on his own name. -Login Failed- Me:vDave, why are you using that password? Dave: The I in David is an exclamation point, right? Me: Dave, your password is SeeSpotRun123 Dave: Oh! -login Failed- -User Locked- -User unlocked- -I open up Notepad and type in SeeSpotRun123 and put it right next to the password field.- Me:Go ahead and... -Login Failed- -Login Failed- -Login Failed- -User locked- -user unlocked.- At this point I blocked his keyboard input, which I should have done earlier when trying to fix his username. I start to doubt myself on whether the password I memorized is still his password. In this maelstrom of a rising migraine I take it upon myself to type in his password for him. -login successful.- I then realized that Chrome cached the login and going back wasn't resetting it and I really didn't want to tempt fate by clearing cache and having him log into {site} again. It then dawned that I had spent an hour on one login prompt. Me: Dave, you're in the training site. Dave: Wonderful, now... Let me just fine... There it is! And .. it says I passed. Well, I guess I'm good then. Thanks Absinthe! Me: Have a wonderful day Dave, and if you have any more issues, feel free to call back. -Click- Cue screaming into the void. [link] [comments]  |
| Posted: 01 Jan 2021 05:36 AM PST This is a short one. Over the years, I've worked with a few folks that helped write major protocols for IT. Once, I was on a phone with a client that was having trouble backing up something and was blaming NDMP for the issue. Me: That shouldn't happen, NDMP doesn't usually handle that. Client: Yes it does! I've been working with backup for ten years! Me: Let me get our engineer to take a look. I IM him and sure enough, it doesn't handle what's causing the issue. Client: What does he know? Get him on the phone, now. My Manager: He can't, he's in the UK and it's after 10pm. He answered out of courtesy. Me: He just added something. Client: What does he think now? I IM my boss, "Get ready." Me: "We didn't write it to do that." Client: What does he mean, he didn't write it for that. My Boss: He was on the v3-v4 team that designed the protocol. (He IM's a webpage with his bio and who he works for now) Client:... We'll check again. Another time (another company), I sat next to an old mainframe engineer that was just marking his time until he could cash out his options. He was a nice guy, but was well known for not taking BS or tolerating idiots. One morning he got into an argument with someone on the phone, finally raising his voice (not yelling) and saying, "No, it doesn't do that because I didn't write it to!" I love a good challenge, but remember, I usually come to the table with a very good hand already. [link] [comments]  |
| Sometimes The Solution is Magic Posted: 01 Jan 2021 06:43 AM PST My previous tech support job was for a company that was essentially a filing cabinet. The users had files, we had custom software for retrieving, sorting and storing those files. Some of the companies we worked with were too large to notice some problems in a timely manner. One such occasion the system designed to bring the files to our servers had been down for 6 months and 500,000 billable items had not been transferred. To keep this from happening I recreated the entire transfer system from scratch, made sure it had all the bells and whistles and spent 3 hours making sure that everything went across with the process index files and was being sorted correctly on the other end. Everything was working fine. 2 weeks later they told me it was broken with a screenshot that showed the files had stopped sending 5 minutes after I had closed out the ticket. I beat myself up for a bit because I obviously missed something despite spending so much time on the solution. The second I log into their server the files started moving again. I hadn't opened anything. I just looked at the folder where the files were being held. Which had been opened by the customer's tech to open the ticket. Now, whenever someone asks me "well how did you fix that?" And I have no idea, or just don't want to explain it. I tell them that computers are magic and follow up with this story. [link] [comments]  |
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