IT Career Horrible experience with first helpdesk job - feeling demoralized |
- Horrible experience with first helpdesk job - feeling demoralized
- Looking for a career change, is IT worth it for a total beginner mid 30s?
- HELP: MBA vs MBA MIS vs MS ITM/Information Systems
- Working help desk for about a year, how do you negotiate a pay raise?
- They said pick a route, i chose Ethical Hacking. But i have no idea what im doing. Help?
- Is my current company pay rate okay or should I look for a change?
- Should I get my WGU degree despite already growing well in my IT org
- How to move from Desktop support to a cyber security role?
- Comptia Security+ material different Authors, does it make a difference ???
- How do i help my only colleague that is senior when I'm very junior?
- Interview question: where do you see yourself in five years
- IT Staffing firms, how used are they and are there any major national firms?
- Career advice appreciated - Getting into Networking role. United Kingdom
- Technical Support Engineer considering to become freelance instead of working for companies as an employee. What do you think?
- Applying for jobs with no line management experience
- What jobs should someone brand new to the IT field look for?
- Career Help - Hi Everyone, hope u all doing great.
- Does anyone see a master’s degree becoming the norm to become a manager or move up?
- Why are IT and coding often recommended for people w/o degrees?
- I'm a generalist looking to specialize. What are some resources to know what I'm good at?
- Working in IT support in the UK and looking at doing more certifications, what would be best CompTIA or Microsoft certifications?
- I Applied for a help desk job that States a starting pay range of $19 to $28 an hour. Any advice on getting closer to the high end of the range?
- Looking for perspective from Cybersecurity professionals. Specifically pros and cons of the job and perhaps what a day in the life looks like.
- I think I narrowed it down Security+ or Linux+ (No IT exp switching careers)
| Horrible experience with first helpdesk job - feeling demoralized Posted: 30 Jan 2021 08:09 PM PST Hey guys, I just quit my first help desk job this week (I was on Strike 2 so was going to get fired anyway) after facing countless pressure from managers to 'do faster' and 'take ownership'. I had been working there for exactly 6 weeks and had to learn from scratch about the MSP. During my time there, I was learnt how to:
In my time, I did approximately 168 tickets with varying levels of speed and got approximately 5-6 had errors in it. I genuinely had no idea that management had such a big problem with my ticket speed, because I got zero feedback until a surprise performance review. I would have been okay if they had just emailed me regularly pointing out my mistakes rather than leave it to one 45 minute review. Even then, the entire review was just them pointing how wrong I was and slowing down the team. Then the same manager, started to pile me with work the next day as if I was being set up to fail. It went from "you are doing very bad" to "here are 10+ tickets" the next day. I quit my job and sent them a letter highlighting why I was quitting. I explained to them that they barely supported me these past 6 weeks, forcing me to bother my colleagues and then, when I was doing a bit okay, just demoralizing me over 5-6 mistakes. I had already rectified them and apologized to them profusely that it would not happen again. I felt that they were being unrealistic and while i understood their tight SLA agreements, I felt that they gave 0 support and berated me for slow performance rather than resolving issues. Our main client was a 2000 people company so L1 had a shit ton of work. Please tell me workplaces are not like this. This company had 4-5L1s so it was a fairly small company of 20ish people. I don't know if they were understaffed or just couldn't be bothered with helping out. [link] [comments]  |
| Looking for a career change, is IT worth it for a total beginner mid 30s? Posted: 31 Jan 2021 07:59 AM PST So I've been in the food industry for 15 years and cannot take another day of it. I had a passion for it when I was younger but that is no longer the case. I've been building and messing with PCs, Macs and Linux since I was a teenager. So I decided why not try IT at 35. I've been going through a few online CompTIA A+ classes and so far so good. But I kind of need a path, not sure what to do after I get the A+ and honestly is any of this even worth it? Is IT over crowded? Should I do programming instead? There's so many options it's overwhelming. I know I am definitely a hands on person and work extremely well on teams and with customers. I'd like to specialize and dive deep, I really feel like I have nothing to lose at this point. [link] [comments]  |
| HELP: MBA vs MBA MIS vs MS ITM/Information Systems Posted: 31 Jan 2021 10:12 AM PST So I posted here last week about getting an MBA, and got some very helpful advice. As I've dived further though, my mind is getting blown away by the options out there. About me: Middle-manager in IT. ITSM environment. I desire to move up to the director level or above, eventually. I have no desire to move out of the IT world. Question: I'm torn between: MBA - looking at either UT-Austin (first choice), UT-Dallas, or Tarleton State MBA MIS - Interesting program I found at Lamar University MS MIS or MS ITM/Information Systems I know an MBA would be the more versatile option, but the IS degrees really intrigue me for application to my actual work. Has anyone made the same decision or in the same boat and have thoughts? Am I missing anything here? I was tempted to ask this in the MBA subreddit, but the elitism and snobbery I have seen in that sub is a bit off-putting. Pros for recommendations of online programs, or other affordable (under $30k) programs. [link] [comments]  |
| Working help desk for about a year, how do you negotiate a pay raise? Posted: 31 Jan 2021 07:01 AM PST I started my helpdesk job since about June of last year and I just got a performance review. My manager said he was impressed with my performance and customer service which is awesome to hear. At the moment I get paid about $21.50 an hour. I have a feeling that at my year mark will be my opportunity to ask for a pay raise. I really like the company and they are a Non-profit. How much should I ask for? How does someone negotiate a pay raise? Thanks for any help! [link] [comments]  |
| They said pick a route, i chose Ethical Hacking. But i have no idea what im doing. Help? Posted: 31 Jan 2021 10:33 AM PST Been in the Help Desk role for a few years and there's a very short ceiling when it comes to help desk where i work. So after talking with friends who all have cyber security degrees, i seem to find a ton of interest in Hack the Box type stuff. Especially doing bug bounties on the side. Just seems like a ton of fun technically. However, i have very little knowledge, didn't go to school. Only certs i have are A+ and Security+ Does anyone know how i can sharpen my skills or should i just go to school?[ EDIT: I am currently learning Linux commands through Over the wire so far and i'm loving it [link] [comments]  |
| Is my current company pay rate okay or should I look for a change? Posted: 30 Jan 2021 05:12 PM PST Hi, I originally posted this in r/msp but figured this sub might be a bit more appropriate to see outside thoughts on it. Hello, I wanted to see if I could get a better idea of MSP (I guess my company is not an MSP, just break fix IT Consulting) employee pay rates and benefits so I can better gauge if I'm at the right position or not. So, here's where I currently sit. Lvl 3 technician for SMBs in a low-cost area in the USA. 8 years experience, 11 in IT total. Our town has a population of 30k and we are 1 hour from significantly larger cities. I cover - server maintenance, installs, upgrades. - network installs, maintenance, and monitoring - client security risk assessments, compliance and implementation - general pc support - sales, research and client acquisition - security response - general research and company improvements (for the MSP company) - ^ I convinced them to both implement their first help desk, centralized IT knowledge base, and other improvements - okay, just everything, as if I was a 1 man team, there's barely any cross work between employees... I made about 55k this past year from the following. I worked, roughly, about 50 hours ea week Hourly rate: $21 OT: $32 Commission: $5k over the year Benefits - Flextime (work almost when I want, but also means always on call) - Work pays only $300 / mo of health insurance. Leaving me to cover the remaining $600 /mo out of my paycheck. Covers me and my wife. Deductible is $13k - no dental, vision, or other coverage - 1 week paid vacation - 1 week sick leave - No holidays or other PTO - Work from, where ever mostly - Use my own vehicle but mileage reimbursement Also, I haven't had a pay increase in years. I don't want to complain if it seems like it's good for my area, but my finances are crap, partially due to my wife having significant health issues and unable to work. What do others make in this field? [link] [comments]  |
| Should I get my WGU degree despite already growing well in my IT org Posted: 31 Jan 2021 10:24 AM PST I've been in IT for about four years. Have grown well in my role and work for a very big company with lots of career opportunities. So far, I've been able to Google stuff, study for certs on my own, and basically learn what I need/want to learn. That being said, I'm debating whether or not I should enroll in WGU to pass the HR filter of having a degree. Honestly, I'd rather spend time outside of work studying for my CCNA, practicing Python, and then learning some AWS. The thought of going back to school is a bit demoralizing, but I'm still figuring out if I should put in the effort. So, yeah. Thoughts on the value of getting a degree after 4 years in IT? [link] [comments]  |
| How to move from Desktop support to a cyber security role? Posted: 31 Jan 2021 10:00 AM PST Hello! Long story, I appreciate anyone who sticks with me… I'm hoping for some advice on how to move into a cyber security role. I'm middle aged and spent about 15 years working at, then taking over a small computer shop (1998-2016). I learned quite a bit about custom builds, repairs and most importantly, customer service. I did that job along with other gigs so I could be stay-home-dad to my two boys. The problem is we never dealt much with businesses, mostly home users (bad mistake). In 2015, I decided the kids were old enough and I found a job in enterprise IT working help desk at a retail organization. I moved on to desktop support at a state university, then took a job at a small manufacturing company where I was told the IT manager would be retiring in about two years and they wanted to start training a capable replacement. It turned out that the owners were micro managers and needed to approve the purchase of a pen (not exaggerating). I knew it wasn't something I could deal with and took a new job at another company as part of a 4 person IT department. It turns out, (I wasn't really told this at the interview), the company I work at relies heavily on a third-party MSP for our projects and "admin" functions, and I'm a glorified iPhone concierge and laptop deployment "expert". There is little opportunity to learn new skills since our MSP admins have no incentive to train me (they like their contract). Here's my dilemma: I'm making $60k and amazing benefits, but I'm bored out of my skull. My manager hates technology, won't implement a ticketing system and tries to do everything himself. All I do is offer to help out with anything, but he doesn't have time to really show me anything as far as our ERP system and just says what I great job I do. Our assistant manager is the nicest guy you could meet, but he has two speeds, slow and stopped. Both the managers would prefer to install software off a floppy disk if they could (they don't like learning new things and don't trust that new ways of doing things will work). I'm half-way through my company-funded master's degree in Cyber Security Management and have quite a few certifications (A+, Net+, Security+, Project+, Server+, ISC(2) SSCP and a few others). All I do is search the job boards for something new, but there's nothing but help desk roles that pay $18 - $20 an hour, or roles that I don't have the correct experience in. What's the next logical step for me to move up and gain new skills? While it's tough to walk away from the pay and benefits that I have now, I'm willing to do what it takes if it's going to be more satisfying for me; I know wherever I go, I need to have a mentor who is willing to help me. I've always been of the opinion that if I learn new skills and become more valuable to the organization, the money will follow later on. At the same time, I can't afford to keep making lateral moves where there is no opportunity to learn new skills. Thanks for any advice! [link] [comments]  |
| Comptia Security+ material different Authors, does it make a difference ??? Posted: 31 Jan 2021 09:15 AM PST I've seen so many different books for Security+ is there a difference in book brands/ Authors? I'm looking to buy a book today I guess covering the 601 exam. Do the authors make a huge difference and which one is. Best for no IT knowledge/background at all. Pure career switch. Arthur Conklin Mike Meyers Mike Chapple David Seidle James Micheal Stewart Many more ... [link] [comments]  |
| How do i help my only colleague that is senior when I'm very junior? Posted: 31 Jan 2021 03:15 AM PST Hi all! Our it department consists of me and my colleague with about 100 users. We also have a manager but the manager have very limited knowledge about IT. The manager only calls the shots for buying new firewalls or computers kinda. Some knowledge of course but not much. I mostly take care of the easier tasks while my colleague is on the brim to burnout.. I want to help him.but I don't know how to get the knowledge of all the stuff. I talked to my manager about the problem. And most of the time I'm just sitting and rolling thumbs and try to find something of value to do. I tried to learn more about different stuff but I honestly don't know what to learn.. I honestly don't know what the hell my colleague is doing half of the time. And all this has made my confidence taken a real hit. I feel so useless. They hired me knowing my limits so they know what I can and can't do yet. And there is all possibilities to go to courses and what not payed by the company. But what should I learn to be able to help more? All the new equipments from pc to switches and monitors I buy and configure from start to finish. Connecting them to the domain controller etc. And troubleshooting for some other colleagues and so forth. But this only takes up a small portion of the day.. Hope I was able to describe my problem well. I need some guidance here. Thanks :) [link] [comments]  |
| Interview question: where do you see yourself in five years Posted: 30 Jan 2021 11:49 PM PST Hey I wanted to ask that if you get asked where do u see yourself in five years how do you answer that? I heard it's trick question so do you say what they want to hear? Any thoughts? [link] [comments]  |
| IT Staffing firms, how used are they and are there any major national firms? Posted: 31 Jan 2021 07:53 AM PST I previously worked in contract aviation as a sheet metal tech. Think of how someone does body work on a car, I did that on aircraft. Looking for jobs was always extremely fast and I could usually land a new contract within a week by using primarily a single site (Jsfirm), or by contacting a few aviation staffing firms (Aerotek, Launch, Strom), quick and painless. However thanks to covid aviation has been dead as all hell and I've decided to change careers to something that matches my degree. I have not run across an equivalent for IT yet, do they exist? I see some staffing agencies but I never get a response when I submit an application or attempt to contact a recruiter working for them. Their listed jobs are all always just local and do to the area I'm in are rather low paying. Can anyone recommend a good staffing agency that works with new entries into the field? I have plenty of work experience in aviation and I do have a degree in CIS, but have not yet been able to find a reliable way to find decent work in this field. As someone who has spent the last 6 years doing nothing but contract aviation and traveling around the country I am not against doing the same for IT. So any resources are appreciated. [link] [comments]  |
| Career advice appreciated - Getting into Networking role. United Kingdom Posted: 31 Jan 2021 09:09 AM PST Hi, yes another generic getting into networking post - apologies! I'm currently going into a "Senior Technician" role in the UK, having getting my foot into the door within a University in a helpdesk role, which I started just 10 months ago. Can anybody recommend any tips to getting into Networking? I have been interested in Network since I was exposed to it in a low paid technician role elsewhere (there was no Networking team so had no choice). I currently have CompTIA, Server+, N+ as well as CCNA, which I achieved Summer 2020. I'd love to specialise into Networking and eventually work my way into security further into my career. I'm so tired of troubleshooting basic issues such as loose cables and being the first line of support for such petty tasks i.e. password resets... Can anybody also recommend companies that typically look and invest in Network Engineers? I'm currently living in a small town in England and there are little networking roles nearby. [link] [comments]  |
| Posted: 31 Jan 2021 05:21 AM PST Working as Tech support engineer, I am not sure if I would be better off as freelance compared to being an employee. What do you think? [link] [comments]  |
| Applying for jobs with no line management experience Posted: 31 Jan 2021 02:13 AM PST I'm a former IT manager but I was a department of one so I have no experience of managing people. I was IT manger for 5 years for a theatre. Awesome experience, was able to overhaul IT for them and was involved in several big projects. I was made redundant 6 months ago after COVID-19 torpedoed their business. Been working help desk since on a 6 monthly contract. I'm really keen to get back to a management position if I can. Most jobs I see listed do involve line managing people. How should I address this when applying? [link] [comments]  |
| What jobs should someone brand new to the IT field look for? Posted: 31 Jan 2021 07:23 AM PST I have been working in construction as an estimator/electrical engineer for 5 years, but have started my switch to the IT field. I'm in school now for CS, part time, and would like to find an entry level job so I can start accruing experience. Are there any full time jobs that are appropriate for someone just entering the field? [link] [comments]  |
| Career Help - Hi Everyone, hope u all doing great. Posted: 31 Jan 2021 06:51 AM PST First just a me presentation. So after 6 years on a custmer care company as a Team Leader (i did more than a TL should have IT/HR and other stuff but mostly basic) i finally started as a Help Desk IT for and X big company where all the people that work there are devops programmers etc. I havent finished school (studied Business Management) but i always loved Technology. I dont know how they accepeted me cz i have no school i haven't done any real courses eith real certifactes but i just done a bunch of online courses and i'm very good with words. The job is good and pays well. I'm on of those dudes that catches uo quickly on anything u put in front on me but still i always have to start as the one who dosen't know anything and can catch up during the work or even get better than some people since i have a very competing personality. Now i just started there and i want to continue and learn as much as possible but still i'm thinking about the future. I really want to get in to something but now that i know more people in the "technology world" the types of jobs is very overwhelming. I'm a very quick learner but now that i know that if i choose a field of study it will take A LOT OF TIME to be good at that thing i really dont know what to choose. In my country now this jobs are booming and i think is common sense that these are the jobs of the future. The problem with me is that as soon as i learn something i think that this is not something i want to do. For example i started to learn html css finished them.. started to learn javascript but now i dont want a job as a frontend cz it seems to me that that is a "very small" job to have. Done a bunch of it courses but still dont liked it. I really want to learn something big (atleast for the jobs on my country) networking/sys admin/python but these are things that i know it will take a lot of time to learn and i dont know wich one to choose. Its not that i dont like that type of work cz i love it but i dont know wich one to choose and know that in the future it will be a job that pays very well. So my question is.. what do you guys think that the better paying jobs will be in the future? For now in my country are programming languanges like python or java/ and networking. P.S i know that is very soon and for now i should learn as much as help desk, but at the same time i want to start learning somthing for the future so i want be like always in disadvantages with the others and i know words can take me only this far. [link] [comments]  |
| Does anyone see a master’s degree becoming the norm to become a manager or move up? Posted: 30 Jan 2021 06:19 PM PST Unless it already is moving in that direction, I am not sure, I am finishing up my undergrad and am genuinely curious. [link] [comments]  |
| Why are IT and coding often recommended for people w/o degrees? Posted: 30 Jan 2021 11:52 AM PST Ive noticed a trend on here and other subreddits where IT (and even coding/CS) are recommended for people w/o degrees (or other qualifications) who are looking for decent jobs. I get that a number of people make solid careers in IT without ever earning a degree but the notion that a degree isnt required just doesn't align with what ive been seeing at companies ive worked at and during job hunts. I guess sure, you can maybe get a help desk or desktop gig at some places with just a few certs but it seems like advancing past that (especially into larger companies and/or into more technical roles) without a degree is near impossible (or at the very least an uphill battle), and I can only foresee it getting more difficult as degrees become more common, the market gets more saturated with CS/IT grads, etc. Just some anecdotal evidence that led me to consider this: I have quite a few friends who are software engineers at companies of varying size/prestige. Their companies won't hire developers w/o degrees unless they are VERY talented and have significant work experience. Just graduate from a bootcamp? self taught? They wont even look at your resume. At my previous job, even the help desk strongly preferred a degree. Maybe not a related one but a degree. All of the ~5-10 new hires during my tenure there had degrees of some sort. All of the managers had degrees and in the tier II and III groups, pretty much everyone had a degree. At my current job, which is in security, everyone has a degree. A few people have masters degrees. I don't think anyone lacks a degree. When I was searching for a job, id say 90% of the jobs I looked at required a degree. And yet on another subreddit, I saw people advising someone with no degree, no related skills, etc. to "just learn to code" because they were asking about jobs that pay 6 figures and will let them work remote..... Again, im not trying to say making a successful career in IT without a degree is impossible. There are lots of people who would be able to easily prove me wrong. BUT, they seem to be the minority and I wonder if the notion that a degree isnt required for IT is dated and perhaps somewhat misleading for those looking to enter IT field. Thoughts? [link] [comments]  |
| I'm a generalist looking to specialize. What are some resources to know what I'm good at? Posted: 30 Jan 2021 08:08 PM PST I'm being praised for things I thought I sucked at, and being told I'm not doing well on things I thought I had a handle on. I used degrees and certifications to give me a baseline, but those never translated into a better job. Doing the basics of website maintenance, databases, breakfix, minor dev work... there's no job satisfaction (or money) in that so specialization may be my salvation. Remember those tests in High School that would show possible career paths? Is there something like that for a mid-career crisis? [link] [comments]  |
| Posted: 31 Jan 2021 01:40 AM PST As stated above I've been working in IT support for the past 3 years now, in the UK and I've been looking at doing more certifications, what would be the best route to go down, CompTIA or Microsoft certifications? Any help or advice is much appreciated! : ) [link] [comments]  |
| Posted: 30 Jan 2021 09:54 PM PST This is all sort of alien to me. I'm a recent college graduate with a bachelors degree in CS. I applied on a whim and didn't expect to hear back. Well I heard back and I'm almost through the process. Since I didn't focus on IT, should I expect to start at the bottom range or is my BS in CS worth anything? Do I literally just ask for more money? [link] [comments]  |
| Posted: 30 Jan 2021 09:39 PM PST I guess the first question is how do you enjoy your work and what do you think of the market for such people? I'm at a crossroads between growing into networking or cybersecurity. I feel the security route would be more exciting but I could be wrong. Anybody care to share their experience? [link] [comments]  |
| I think I narrowed it down Security+ or Linux+ (No IT exp switching careers) Posted: 30 Jan 2021 08:55 PM PST I think I narrowed it down after doing my research. Now I would like to talk to the people who have done it. Again I have no IT exp all this is new to me, I do Logistics supporting the Gov in DC. I want to switch over to IT. I want to get into security engineering/ IA engineer. I have no IT EXP only thing I know how to use on computers is Excel, Spotify, and youtube (lol a lil joke) but serious that's my only expertise. My career has been mainly helping build military ships. Now my question, Linux+ or Security+....... realistically which would be easier to pick up from a none experienced person leading into AWS CP as my next Cert ? Thank you. [link] [comments]  |
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