We don't need no stinking badges! Tech Support |
- We don't need no stinking badges!
- I'm sure it's not the printer...
- Needs it fixed now, but cannot make themself available
| We don't need no stinking badges! Posted: 29 Sep 2020 10:41 AM PDT I've worked at a small company in IT with about 70-80 end users for almost a year now. It's a secure building with card readers and everyone has a badge to open any entrance door. Well one woman who will remain anonymous has gone through at least 5 badges since I have been at the company and according to my boss several more over the years. Keep in mind with each replacement I have to contact the security company to activate the badge and deactivate the old one so while it's not a huge deal its kind of a pain in the ass. The first one I'm aware of she scanned at a self check out to "see what would happen." The second is forever lost to time. The third she let her toddler play with and they broke the chip inside. The 4th her dog got ahold of. The 5th was lost temporarily but by that time I'd already issued a new one so I just took it back. I don't think this new one will last long. She's only had it for about 2 weeks so it's only a matter of time. [link] [comments]  |
| I'm sure it's not the printer... Posted: 29 Sep 2020 01:22 PM PDT My company has proprietary software that manages certain types of medical imaging for our clients. I get a call transferred from another segment of our company to handle an issue specific to this piece of software. Me: Hi, my name is OP from Team in Company, how can I help? Caller: Hi! We're getting an error when we try to print. I connect into their pc and walk thru the steps. Sure enough, I get an java error when trying to print. Crammed into the lines of java code is some language that indicates that it might be a fault with the actual printer. I open up Notepad, keyboard mash for a second and then attempt to print. As I expected, an error trying to print, and windows states the printer is in an error state. Me: Well, looks like it's an issue with the printer and not software related. Caller: Oh yea, we've been having issues with that printer all day. Me: .... Me: You'll want to have someone take a look at that then. Enjoy the rest of your day. [link] [comments]  |
| Needs it fixed now, but cannot make themself available Posted: 29 Sep 2020 02:13 PM PDT My first post :D One part of my job is being a one-woman helpdesk for a small printer dealer/agent. Customer texted me an issue with their printer yesterday end of day, I placed the service call through my portal right away this morning. Printer company always calls the customer to verify company name and address then perform any additional troubleshooting that I didn't document before dispatching a service tech. Customer claims that all their information is false and they don't have time to troubleshoot *CLICK* Printer company's helpdesk calls me, apparently customer hung up on them. The company name was correct but we fix the address. They ask me what hours the customer is available and I tell them i have no idea. They dispatch service. Same day, the tech calls the customer but the customer says "I'm busy and can't talk right now" *CLICK* Customer is then out of service area for several hours. Hours later (still same day) I get a call from the customer upset that the tech came when she wasn't in the office. Because of this, the issue didn't get looked at because the only person who was at the office didn't know what the issue was. She goes on for a few minutes about when the tech is going to be out and needing him to talk to her first. I'm just like "Uh... He tried... How would you like me to prevent this in the future?" Her: "IDK" Fantastic, glad we got that settled [link] [comments]  |
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