But the other guy fixed it faster Tech Support |
- But the other guy fixed it faster
- Where's the "any key"?
- An user didn't undertood what "DataBackup" means
- Sure, I'll look into why your data is gone
- What do you mean it's GONE?
| But the other guy fixed it faster Posted: 29 Jul 2020 04:25 PM PDT So yesterday was quite the day. I was checking astrology signs. The moon. How the ocean was swaying. I genuinely could not find a reason why everyone was such a pain yesterday. And this call was just the finisher to the day that made me glad it was the last. Me- Thanks for calling spiel Now I'm a big fan of trying to get users to learn to do things. GASP I know practically impossible. But I try. Me- What exactly isn't working with your email? Now at this point he's got a bit of an attitude and I'm leaving in 15 minutes so I just wanna get it over with and remote over. It actually turned out outlook wasn't searching his archives properly so I started to rebuild his index. User- Why is this taking so long. When I called last week the other guy fixed it much faster. After that I ended the call. Checked to see what the other person did which was just rebuild their profile.... He didn't fix it faster if you're calling back in with it broke dude. Do you want it fixed or do you want it working for a few days? [link] [comments]  |
| Posted: 29 Jul 2020 06:56 PM PDT I worked at a store that sold smart TVs. A guy came into the store one day with his remote and asked me which button on the remote was the "any key". He explained that when he was trying to open one of the apps, he was asked to press "the any key". I assumed the message was telling to "press any key", so I explained that meant he was supposed to press any button on the remote, not a specific key. It was very hard to keep a straight face for that, but it got even funnier. The next day, he came back to the store and was complaining that now whenever he tried to access that app, his TV was turning off. After talking with him for a bit about the problem (which I'd never seen before), I eventually discovered that when he was asked to press any key... he decided that the power button was the best choice. [link] [comments]  |
| An user didn't undertood what "DataBackup" means Posted: 30 Jul 2020 03:37 AM PDT Hey guys, this is my first post here. Usually, i use an HDD drive to make the backup of the user's data, but i only do that for free when isn't so much data, and i asked him if he wanted to make a backup. Me: Excuse me, i'm about to reboot it, do you want to make a backup? G: No, don't worry Me: ok, i'll reinstall the operative system from zero... i made all the process, cleaned his hdd and installed the OS. Once i finished, i was showing him the folder distribution and the new features of the OS. G: Hey, but, where are the photos that i had in that folder? Me: ... Do you know what "Backup" means, rigth? G: no... (It took 4 hours to recover the 60% of his info, and had to pay me an extra for that) [link] [comments]  |
| Sure, I'll look into why your data is gone Posted: 29 Jul 2020 12:23 PM PDT I am no tech support but I'm studying to be IT. I like messing with stuff so I often offer to take a look when something goes wrong. TL;DR at the bottom. The cast : Me - well, me OC - Older Cousin YC - Younger Cousin Introduction : All of us live pretty close together and we all met up at YC's place this time. YC and OC wanted to play a game together on their laptops, but OC mentions something about a problem with their laptop. Something about data not being saved and asks me if I maybe could do something about it. I tried for myself, made some file on the desktop, restarted the thing that took forever and low and behold, the desktop was like out of factory... with a couple utility programs sprinkled in seemingly out of nowwhere. Also what caught my attention was Windows' "The administrator of your device set the...." notification. It was definitely new, this device wasn't domained, I logged in as Administrator too. But I shrugged it off for the time being. I saw a similiar thing years before on YC's Android Tablet. After a year or so the thing stopped saving data. After some time it would restart and all your new data was gone. Turned out to be a CPU issue or something, which made sense why it restarted. The RAM filled up and the system died. Since this laptop never restarted on it's own, or so I was told, I didn't think much about the CPU being faulty. First attempt : Saving happens to hard drive. Maybe it's bad? My first shot was CrystalDiskInfo but surprisingly to me it didn't find any errors. I should've suspected something at this point, but I was stubborn and kept going in the same direction. I turned to the good old chkdsk and wasted hours on it. My lack of experience in using this tool really showed there. I was making a mistake after another and the HDD was 2TB so scanning took a lot of time. It did turn up some really minor things and it weirded me out even more. They said something about a link to a missing file.
And sure enough - after finally letting chkdsk remove or otherwise deal with them the issue persisted. Defeated, I handed the laptop back and we went on. I was too tired to Google stuff at this point. The second coming : The next day. YC calls me to come over. His data is supposedly gone, desktop is like factory, he can't save a thing.
And sure enough, it was the same thing. Even down to the Windows notification. Out of ideas I did what I should've in the first place, asked our dear Uncle Google about it. This method quickly turned up a thread on Microsoft Forums about an account doing just that, with "Make a new account" listed as the solution. Sounds like Windows 10! After minutes of trying to figure out how do you create an user without my beloved lusrmgr.msc it's a basic thing, I know, but this tool should be made essential, I finally end up with a new user. I get through OOBE, make a file and reboot. A very suspenseful reebot and logon time later, success! The file is still there. I tested it a couple times and it worked. I also brought back the files from the previous account. Excited, I call OC and ask if he can come too, because I know how to fix his laptop. He was free and showed up, and 10 minutes later he also had a new, working account with all the previously gone data now accessible again. It may not be the best or only solution, but it fixed the issue. For now anyway. TL;DR : Cousins' Windows 10 laptops break in the exact same way. It turns out to be a problem with profiles, instead of my initial suspect, the hard drive. Making a new profile solved their problem. [link] [comments]  |
| Posted: 30 Jul 2020 04:34 AM PDT LTL, FTP etc. I work in a small company distributing ERP system, that is developed by $BigCompany, and provide support regarding this ERP system. One day I receive a call from $User that didn't buy system from us but from $OtherFirm. It was small company with 5 users of this software. $Me $User
$BigCompany has rules regarding after-sale support, all we can do is provide diagnosis, but we can help only if the issue is not related to the $BigCompany's software (f.e.: Network issue), if their regular firm doesn't want/can't help them with ERP system $User can report it to the $BigCompany and they can change after-sale supporting firm after confirming with current firm that there is no payment issues between current firm and $User. I explain that to the $User
After arriving I asked where database is hosted - $User pointed me to VERY FRICKING OLD OPTIPLEX 760 serving as a bookshelf.
After looking into mapped disk:
Quick explanation
I hook up external drive to my laptop - Last back-up file is from 2017-09-26... I was there 2 days ago - 2020-07-28. I just left. [link] [comments]  |
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