IT Career [Weekly] What would you like to know Wednesday? General Question Thread |
- [Weekly] What would you like to know Wednesday? General Question Thread
- Whats the next step up from helpdesk/desktop support?
- Student Discounts for CompTIA Certifications
- Made it into my first Help Desk job. No A+ or college. What should my next steps be to get into Desktop Support/Network Operator/Admin?
- Business Analyst to Information Security?
- Loss my job, looking to move to system administration
- Not sure what to do next
- Recently saw a post that said once you get deeper into your career, you should specialize for higher pay, question.
- Windows 10 Troubleshooting Questions in an Interview
- Books recommend for network engineer
- Should I tell my boss that I'm bored(Noc engineer)
- Will I always get dumb technical questions during interviews?
- Linux Careers
- Quit job in IT I really like for a position as SAP consultant?
- Cysa+ vs AWS CSA Associate for entry level
- Transcendent IT skills?
- ISP Infrastructures BOOK
- Started a new job 4 months ago struggling under my new manager management style. Should I stay and tough it out or look for something new?
- Just Graduated, I want to get into IT but I have a different degree
- I would like to get into pen-testing or something similar
- I want to travel
- Seeking Advice: coworker that dislikes me and tries to make my work life difficult
- I took the consulting path - why do I feel like the work never ends?
- Should I skip Town?
- Are there ever any companies that are willing to hire a technologically-inclined self-learner to be a grunt and learn as much as possible (in a variety of areas)?
| [Weekly] What would you like to know Wednesday? General Question Thread Posted: 29 Apr 2020 01:17 AM PDT Not every question needs a backstory or long explanation but it is still a question that you would like answered. This is weekly thread is setup to allow a chance for people to ask general questions that they may not feel is worthy of a full post to the sub. Examples:
Please keep things civil and constructive! MOD NOTE: This will be a weekly post on every Wednesday. [link] [comments]  |
| Whats the next step up from helpdesk/desktop support? Posted: 29 Apr 2020 09:54 AM PDT Basically I am really considering leaving IT as I cant find a way of getting out of desktop support, answering phones etc. I dont want to spend my life saying "good morning you're through to the helpdesk" but I see no way out of this. [link] [comments]  |
| Student Discounts for CompTIA Certifications Posted: 28 Apr 2020 08:19 PM PDT I'll take this down if it's considered as solicitation but I was today years old when I realized CompTIA offers amazing discounts to students enrolled in a 4 year university program. I understand money is tight especially during these times. That is all, I hope this finds you all well for those who can utilize this. [link] [comments]  |
| Posted: 29 Apr 2020 08:15 AM PDT As the title says, I just landed my first level 1 help desk job, and I'm elated. Been training for about 3 weeks now and learning something new constantly. However I do like to look to the future. I don't have any certs or college studies at all. What certs should I study to become Desktop Support, or even better, a Network Operator/Admin? Also side question, does anyone know what the passing grades are for these certs? I haven't been able to find a definitive answer online as it seems to change often [link] [comments]  |
| Business Analyst to Information Security? Posted: 29 Apr 2020 08:04 AM PDT Hello everyone, currently working as a IT Business analyst for 2 years now and I'm considering working on the business side of security. My job mostly involves prioritizing the product backlog, gather requirements for software devs and coordinating releases, so not very technical and I don't currently work in a security domain. I have some technical know how (Linux administration , a little coding knowledge) but I was wondering what the best certification was for someone in my position to get? Is it even possible to make the switch without taking a technical position first? [link] [comments]  |
| Loss my job, looking to move to system administration Posted: 29 Apr 2020 05:58 AM PDT Hi all, I am a senior helpdesk technician, I was a team lead at my previous job that I just loss on the 18th. I was looking to segway to being a sysadmin at this job but got laid off before that could happen (also didn't help that they outsourced our system engineers a month ago). I am applying to system admin jobs right now to see if anyone will take me but most are requiring MCSE certs of some kind. I have experience with a lot of system administration duties, but only on a JR level... as I was never allowed to have higher level admin access on my previous job. I was getting very close to getting higher permissions / azure access before I was laid off. Right now I am studying for the AZ - 103 (which if I am correct, is the cloud version of being a system administrator) however, I am pretty much seeing zero jobs that have to do with azure. To my surprise most jobs are still seeking exchange, server etc. I am seeing some O365 jobs, that are offering 150k a year, but I'm pretty sure they wouldn't want some rookie that is going to have a O365 cert so I won't even bother with that. I guess my question is, should I finish up the AZ103 and try to apply to some sysadmin jobs? Or should I get the MCSA + MCSE and get one that way. Also, I do not have a bachelors, just an associates in IT. My resume for my last job is below, • Project lead on Call Center renovation project which involved processing all machines, labelling and setting up automated maintenance scripts to reduce issues, improve performance and offer streamlined support when problems do arise • Managed Americas Region helpdesk that supports 2000 users and maintained the quickest SLA resolution times globally • Utilized and tested multiple VPN Clients such as Pulse Secure, Checkpoint Endpoint and Cisco AnyConnect • Remotely trained new manager and staff for Aspire America handoff in Boston Office • Managed procurement for ordering of Dell laptops and equipment for our Infrastructure department • Documented new processes, incidents, tasks and requests in ServiceNow Knowledge base • Assisted Global 365 team to migrate America users from Exchange to Cloud inboxes • Assisted Infrastructure with Network, NTFS/Share permissions and Enterprise Vault issues • Utilized VMWare View Administrator console to provision/configure virtual desktops • Generated reports and metrics via ServiceNow to drive on-going improvements for fellow team members • Managed daily backups in Veritas Back Exec and scheduled daily picks via Iron Mountain • Deployed and configured hundreds of iPhones via Verizon MaaS360 MDM • Created Inventory System to track cell phones, laptops and miscellaneous computer equipment • Wrote PowerShell scripts to automate tasks, configure imaged laptops and remediate call center desktop issues • Travelled to NJ site to provide urgent support for C level executives as well as white glove onboarding for new employees [link] [comments]  |
| Posted: 29 Apr 2020 08:23 AM PDT I was laid off from my job of 7 years at the beginning of the month due to all the business shutdowns. I get it, there's no money coming in and we weren't doing great to begin with, but I have no idea what to do right now. I have 2 questions - what skills should I focus on for education and what job titles should I be looking for? I'm particularly interested in positions that are fully remote as I have a newborn and would like to be home with her, plus there hasn't been much I've seen available locally lately. I'm especially interested in O365 tenant administration and powershell automation. I feel like I got a pretty broad skill set at my previous job, but a lack of any formal role left some gaps and there were some outdated technologies/methodologies that were used. I personally handled all of our backup administration, MDT, group policy application deployment and system configuration, WSUS approvals, Symantec Endpoint Protection, AD account creations, and deployed PRTG to replace Solarwinds products. I also was a global admin in our O365 tenant as a hybrid environment and was working towards a Sharepoint Online migration from our file servers and testing out MDM/Intune. I did some configuration on Cisco iOS devices, but other than setting up stateful firewalls on them it was mostly using existing configurations and editing them to deploy new devices, and they didn't keep up with the current versions so these were mostly 881s & 1900 series at around iOS 12.3-12.5 I think. I'm fairly strong with Powershell (tested 85th percentile on PluralSight, and scripted/automated everything I could think of previously). I know networking is a weaker area for me, and I don't have a ton of depth in any particular area of O365. Feel free to ask questions, I'm not sure what else is relevant right now. Thanks. [link] [comments]  |
| Posted: 29 Apr 2020 08:20 AM PDT The post then followed up with listing a bunch of specializations. They listed out:
What type of speciality is automation exactly? Isn't automation, cloud, and infrastructure synonymous in a sense? I'm really interested in creating tools, automation, and a little addicted to programming, but don't really want to be a dev. What type of jobs should I focus on getting 2 - 3 years after I've built up some experience from help desk? I was looking at the cloud because that's where pay seems to be going. I understand that you shouldn't chase pay, but focus on what you want to do. The thing is, I've seen some cloud job postings that have a few things I'm interested in (automation, building tools to automate everything etc). I'm just not sure if there's an actual "Automation" speciality. Any advice? [link] [comments]  |
| Windows 10 Troubleshooting Questions in an Interview Posted: 29 Apr 2020 07:28 AM PDT This is my first IT interview and I'm terrified. I've worked with a recruiter who desperately wants me on their contract but it's got to be approved by the company they would be contracting me to. He said to expect and study Windows 10 breaks and fixes and questions such as: If a users laptop won't turn on, what's the first thing you should check? (The power supply most likely.) What would you check if a user can't get into their VPN? (Internet connection, then double checking the VPN software and tunneling protocol I think.) How to release and renew an IP from the cmd line? (Ipconfig /release and ipconfig /renew) What other questions can I expect? I really, really need this job. [link] [comments]  |
| Books recommend for network engineer Posted: 29 Apr 2020 09:22 AM PDT Hello there, guys I hope all are safe . I wanted to ask this question in this subreddit especially. I've got my CCNA and I am free in this unpredictable time and I want to invest this valuable time for reading books . Please could you suggest me any books regarding networking to fill the gaps. I know CCNA covers basic networking but I need something that teaches more in brief like TCP/IP illustrated book that is good at theory. Any suggestions made for the curious readers like will be helpful to know the nuts and bolts of how networks work inside out and deep down. Any suggestions are respected. Thanking everyone in advance 🙏 [link] [comments]  |
| Should I tell my boss that I'm bored(Noc engineer) Posted: 29 Apr 2020 11:10 AM PDT I want to preface this by saying that I really like where I work for a variety of reasons, the enviroment is great, my boses are great. I'm a 1st line noc team leader, but I've recently become just bored of work. I've always been studying (CCNA, JNCIA) and learning new things like Python and I've taken it upon myself to properly understand how our network functions well past the level expected of a 1st line engineer. I know how the route sharing and switching works at a CCNP level. But I'm not been given anything more interesting in terms of technical faults. There's really no reason for me to have the CCNA or study for my CCNP or know anything more than the basics and Im just bored. I know how to do my job, I get it, I'm over it, There's no reason for me to learn anything else, its got me in a rut. Up until now I've just been learning out of a passion but I'm realising that if I stay here, its knowledge I will gain and then just lose because Im not using it. I'm recently just been promoted to this position and I knew going into it, that it wouldn't be getting more technical, Hence the hestitation to be honest. Should I just look for something else. TLDR: Should I tell my boss I'm bored. Sorry if it seems like a dumb question. [link] [comments]  |
| Will I always get dumb technical questions during interviews? Posted: 29 Apr 2020 10:47 AM PDT Happened a couple weeks ago but still makes me laugh when I think about it. During an interview I just got done explaining my VM based homelab running Windows server and that I was playing with DNS, domains, and a couple client and users. I then explained I've been using it to learn more about networking while studying for my network+. The very next question was for me to explain what an IP address was... Will it always be like this? [link] [comments]  |
| Posted: 29 Apr 2020 10:24 AM PDT I am currently in a helpdesk roll as an apprentice straight from school. I am currently studying CCNA stuff and also NDG Linux stuff but was wondering what sort of careers there are in Linux. I really enjoy using Linux and learning it and wonder where progressing with my studies of it can take me. [link] [comments]  |
| Quit job in IT I really like for a position as SAP consultant? Posted: 29 Apr 2020 10:18 AM PDT TL;DR: Should I quit my current safe job as IT Project Manager that I really like for a new opportunity as SAP consultant? Hi, my academic background is that I'm a humanities graduate; however, after getting my masters, I started working in management/strategy consulting which allowed me to get into the position where I'm currently working now, which is as a IT Project Manager/ Business Analyst in the BI department of a large/ global company where I have been worknig for 3 years now. I like working with my colleagues there as well as the other departments/ people (including my fiancé :) ) I have the most contact with, my manager is nice and the commute is short (roughly 15-20 minutes for one way). Work life balance is good as well (I can also work from home for a few days every week).Therefore I haven't really been looking for a new job. However, since I know someone who knows someone I have an opportunity at a different, much smaller company where I would be hired as SAP Inhouse consultant for the SAP Analytics Cloud. Since I don't have any knowledge of SAP, they would train me (with seminars and external consultants). From a personal development perspective, it seems to be a great opportunity, since SAP is widely used and once I've been working in this area for a few years, it should give me a lot of other opportunities/ job security as well (as opposed to my current job, where I wouldn't really have much to offer besides my project management experience and some SQL knowledge)...especially because I don't even have an academic background in IT. Switching jobs would be roughly a 20% salary increase, with another increase after ~1-2 years (once I'm more or less finished with training). I would also expect a salary increase this or next year at my current job, but I highly doubt it would be 20%.I'm in my mid thirties, so I feel like now is the time to make the bigger salary jumps and acquire the right skills to make sure I'm not struggling later on...SAP just seems like a safer bet than the more general skillset I currently have. However, I would give up a safe and convenient job I really like; the commute would also significantly increase to one hour for one way. There is currently no option to work from home. Am I overvaluing the SAP opportunity (I'm located in Europe/ France, where SAP is widely used)? Should I risk quitting a job I really like? Any input is appreciated! :) [link] [comments]  |
| Cysa+ vs AWS CSA Associate for entry level Posted: 29 Apr 2020 10:14 AM PDT I am currently a junior CS student. I have 2.5 years of help desk experience and in the summer I have a security engineer internship. Have security+ cert. If I'm trying to open more opportunities for cybersec/cloud internships for the next fall and spring should I go for cysa or solutions architect? [link] [comments]  |
| Posted: 29 Apr 2020 10:10 AM PDT Hey you cool cats and kittens, Fellow redditor here. I am very new to IT, about a year in after changing careers. Spent the last 7 months in an "IT Specialist" roll at an MSP that I actually really like. I get to touch a lot of different tech and the exposure is great. However, I don't want to spend the rest of my days answering to a multitude of clients at all hours of the day. My question to you all is this: Is there a certain skill/piece of knowledge you learned that took you to the next level? I am currently teaching myself Azure (company uses it) as well as power shell. The end goal is to get into Infosec/DevOps. Haven't really decided which one. I have my A+, N+ and Sec+. Any and all advice is welcome and appreciated! [link] [comments]  |
| Posted: 29 Apr 2020 09:56 AM PDT Hello! Seniors. When I finished my CCNA by reading ,practicing the lab and without get through the Local training I felt so happy and I can't wait to get out of my previous job which I did and got offered a NOC position. I still remember the happy news that I got from HR Department. The thing is not going well for my first week and now it's my 9th day which I still not much improve on my job. It's so big that it's out of my expectations when I studied for CCNA. I am an introvert which I have difficulty talking to people so it's not going so well with my job. I like reading so, could you please recommend any books that help me to gain the knowledge about infrastructure within ISP. Like: IP TRANSIT, MPLS, VPLS, DWDM/SDH Sorry if I can't explain how I feel with this position. [link] [comments]  |
| Posted: 28 Apr 2020 06:37 PM PDT I recently started a new job, the pay is great. It was a huge bump up from what I was making before at my old company. However the boss gives no direction and is super chaotic. I feel confused a lot and noticed she gets irritated when I ask for clarity usually pushing me off on someone else or my coworkers. My boss is constantly in meetings and never knows what we are working on. I try my best to grab her when I can and reschedule canceled one on ones. However its been happening so much I am beginning to feel drained and defeated. I feel like i should not have to constantly run behind my boss to meet with me for our one on ones that she schedules. Many times I do not even get the clarity or direction I need because she is constantly flip flopping and leave those meetings even more confused than before. I also don't feel like I am fitting in that well. My boss stressed a lot in my interview that I need to be the right fit. At first I interpreted that to mean a strong team dynamic and working together to solve problems. However after a few months it feels more like a sorority than a team. My co workers act just like her and are always sucking up. When we are in meetings my co workers and my boss are always instant messaging each other. Usually its gossip about someone. I don't participate a lot in that because I think it is rude and I cant focus. However, I feel because i am reluctant to do that with them I am not a part of their "clique". Recently I had an incident where I was working on an assignment and I replied to an email cc'ing my boss to get an update on a project. As soon as i sent the email my manager messaged me. I told her yes it was for an update on the project i was working on. She then sent me a long message saying that this not my old company and thats not how they do things around here. That they are a very collaborative culture and i should make it a point to always reply all. She used to work for my old company so i am assuming she had a bad experience. However this isn't the first time she has said that to me. So from now on i always reply and cc everyone on our team in my emails. But that experience just left me feeling uneasy and uncomfortable how she reacted. Ive been feeling more excluded more than ever now. We are interviewing new members for our team. In the past I was included in these. However this time I noticed my co workers are included and I am not. We are all on the same level, started around the same time and have similar responsibilities . I am not sure why and wonder if I should bring this up with my boss. I feel strange especially because my manager mentions to me a lot about keeping team members in the loop. What should i do? Should i bring this up with my boss? Would it be worth it? Or should i just look for another job ? [link] [comments]  |
| Just Graduated, I want to get into IT but I have a different degree Posted: 29 Apr 2020 09:39 AM PDT Hey everyone, I just graduated with an aviation management degree. I like the idea of going into the aviation industry but I am more interested in the technical side. I like the idea of going into cyber security or it support. I'm going to be doing more research on these job types but I was wondering what you guys would suggest. I'm into hardware and I like learning about how new hardware can be beneficial or not in certain cases. I also like the idea of working with servers but I don't really have any job experience relating to this industry but I saw a post today recommending this site for certifications https://academic-store.comptia.org/ I'm interested in learning these skills but I was wondering which would benefit me the most. Other thoughts are welcomed! Cheers! [link] [comments]  |
| I would like to get into pen-testing or something similar Posted: 29 Apr 2020 09:20 AM PDT Hello I'm Liam and i am 15 years old(about to do my GCSE's) and i was wondering what the best course of action would be to become a pen-testing or something similar. I have been looking into it a lot, learning about Linux, tools such as nmap and i have equal interest in CTF's which i have been practicing, at a beginner's level. I could either go to university, do A-levels and then apprenticeship or go straight to apprenticeship. I am also considering getting a job in networking to work my way up. What do you think is the best option? Thank you [link] [comments]  |
| Posted: 28 Apr 2020 09:03 PM PDT Last year I helped setup a new location for our organization in another state. I'm a network engineer. I designed the network ahead of time, got to travel onsite, physically did the work. Mounted the routers and switches, got everything connected up. We had a tight deadline, we completed everything in the nick of time. I loved the whole experience. I got to fly multiple times, and and I never fly anywhere. Everyone talks about how stressful it was, and there was that, but it's all I've been able to think about for the last year. I want to do this full time. I want to live in hotels and fly all over the country. All I do is go to work and go home and sit on my computer every day. I'm a CCNP Routing and Switching (but I know a ton of CCIE level shit).. or whatever the new cert they upgraded me to. Do CCIE's working for network consulting companies get to do this, or should I be an independent contractor? I know I should just do the CCIE and get it over with, but I don't want to be behind a desk all day. Maybe it's the pandemic making me think about all of this.. but I'm not a sit at a cubicle all day kind of guy. I've been working from home doing mostly telecom shit for the past month and I fucking hate it. (yes, I know telecom as well) [link] [comments]  |
| Seeking Advice: coworker that dislikes me and tries to make my work life difficult Posted: 29 Apr 2020 04:07 AM PDT I came into the company with 6month contract. After the 6 month contract got renewed basically there for 3 years on contract. After 3 years an opening for that position because available, where they told me to apply. I applied and got the fulltime role. There was another person working here, she was here for 4 years on contract she applied for this same job and didn't get it. Ever since then she truly hates me, and tries everything to make my life difficult. Some examples: she's reporting everything I do to supervisor. She's keeping info away from me. She's not greeting ever. She's opening tickets that are supposed to be assigned to me and not assigning them to me; since I am not part of the dispatch group I cannot see them. Later supervisor comes to me that this work is not being done and I tell him never seen the work order. He then tells me the tickets were opened and assigned to you, when I check they been open for 5-10 days, but were assigned to me less 1 hour ago. I try to explain this but he doesn't want to listen. It's been a constant nightmare working with her. Shes really good at talking and having conversations, better than me. I simply get my job done and move on. Any advice would be appreciated. [link] [comments]  |
| I took the consulting path - why do I feel like the work never ends? Posted: 29 Apr 2020 06:54 AM PDT Currently working in a proprietry ERP tech consulting job. Some times, I'll be working in 3 different projects in different timezones and I barely have enough time throughout the day. I feel like work does not ever end and I'm taking different roles like I'm a lead in one and I'm going to be just a tech guy in the other. I feel like my life has just been a series of go-lives, deadlines, stress dealing with other consultants, clients, proj manager on your ass, new technologies that no one in my team has any experience of so I had to do some ground work. My boss lovesss his job. He tells me he likes his work enough that he only takes his time off on Sundays. I'm a year away from my 30's and I just feel like throwing up. I once took a week long vacation and I was stunned by how low my billable hours dropped after that. I cant even enjoy my vacation because my mind is floating over to my projects. I mean, I am not liking the job that well. The pay is just okay, and if my billable hours are down - my pay is going to be much lower which is just meh. Is there any way, I can do what I can in 8 hours and just GTFO after that without feeling guilty? I used to love working 12 hrs straight but its just that at my age right now - the stress and hours is just unbearable. The thing is, when I was fresh out of college I actually liked working long hours. But now, I dont really know. It seems like my fire just died on the first 4 years of working in IT. Do you guys know how can I manage this? [link] [comments]  |
| Posted: 28 Apr 2020 03:09 PM PDT Here's the thing, i'm a college dropout that worked as remote tech support, I lost my job a month ago and finding a new one is kinda hard, even as a coder, local tech companies are just closing and i'm running on fumes. I am working on expanding my portfolio, a couple python-flask/kotlin projects and I want to start my own software development company. Today my mom called, she saw an old family friend and he offered her a job for me as the maintenance guy at a small hotel, rent free and some money, but I don't know if it is the right move, over here there are almost 2m people and, until last mont like 30 software companies. The hotel is in a very small town , 7k people, but I really want to start my own company. Should I stay and keep looking or go and try an Internet only company(and move when I get big enough)? EDIT: I have a wife an a 1yo. [link] [comments]  |
| Posted: 29 Apr 2020 05:25 AM PDT I would literally move across the country for a job like that right now. I am in ICU nurse looking for a career change and IT is something that I have always considered doing anyway. [link] [comments]  |
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