VoIP For Beginners Tech Support |
| Posted: 01 Sep 2019 09:28 AM PDT My first tech job was with a company that sold phone systems either through dealers or in retail stores. They had models that could use regular POTS lines or ones that used both POTS & VoIP. We also sold VoIP service as well. $Me: Thank you for calling (company) tech support. This is $Me, how may I help you today. $Caller: Yeah, my phone system stopped working. We noticed we weren't getting calls today and we know we're losing business on this, so you need to fix it fast or we'll have to get a different system and sue you guys for the list business. (Why people think that threatening a lawsuit to a tech support agent just trying to help right off the bat, I'll never understand). We confirm he had the model that uses both internet and POTS lines, but never had POTS connected, so was using just the VoIP service. $Me: Okay, so are you having issues accessing any websites in your computer? $Caller: Why is that relevant? We disconnected our internet last night as it was costing us to much. $Me: Well in that case, you would need to connect regular phone lines to the system to get calls again $Caller: Why? I pay for your service, so make it work. $Me: Well for our VoIP service to work, you would need a high speed internet connection for it to work. Without internet, you can't access VoIP. $Caller: Why does internet matter? $Me: Our phone service is VoIP, which means Voice Over Internet. No internet, no phone service. $Caller: That's fraud. I shouldn't have to pay for internet for your service to work. I'm going to get my lawyer on this and I will see to it that your company closes. Click Would've loved to see how that chat with his "lawyer" went since in our VoIP contact it says that the user agreed to have a high speed internet connection to run. TL/DR: user disconnects internet due to the high cost & doesn't understand why VoIP is not working now. [link] [comments]  |
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