"Knowing you've called is about as possible as predicting tornados in August" [Oklahoma] Tech Support

---

"Knowing you've called is about as possible as predicting tornados in August" [Oklahoma] Posted: 30 Aug 2019 01:05 PM PDT I work for an IT department in education. (College/University)Changed some names and account info around to protect identity. Niftypwns$: MeUser$: User who submitted the ticketSupervisor$: User's supervisorBoss$: My supervisor's boss (CIO) Ticket subject:My PC will not draw down my campus email as it has done for the first nine years I've been here. I am not currently getting campus email at all Summary:My campus email is [User$'s email address] and I am currently not getting my campus email at all through the system, so I would like someone to release my email to me and figure out why my email got stopped in the first place, thank you! Contact info:[User$'s email address] [User$ phone number] [User's bldg and office number] Using my deduction skills, I was 99% sure she was using the Outlook app and had the Work Offline mode toggled on, and knew she would not respond to any emails I sent. I called and left a voicemail, explaining to her how to toggle Work Offline mode get back online, and asked her to call back to follow up, or schedule a time to meet. Comments: Niftypwns$: 08/20/2019 08:21:29 Left a voicemail with instructions how to turn off Work Offline, and access email on the web as a workaround. ​ Niftypwns$: 08/26/2019 10:01:34 Left 2nd voicemail to follow up. ​ User$: 08/27/2019 12:51:29 I really have no way to know what is going on here, I suspect you all are trying to reach me via the email system or to call me in some way, but my phone would leave messages on my email, and so I'm getting no contact from you all at all because my email and phone systems are completely not working. This is now the second week where I have gotten nothing at all via email and it seriously compromises my ability to adequately do my job! PLEASE mark this as high priority and please help me out with why I am not getting email! I work in a public space that is open from 9 am until 7 pm every day but friday...in other words, my computer is open and available for your service call every single hour between 9 and 7 daily. Don't call, I'm often out helping patrons and I don't GET the call and if you expect me to get a message and know to call you back, all of that runs through the phone system, so knowing you've called is about as possible as predicting tornados in August. Please just come and DO something so that I can have access to my email account!!!!!!!!!!!!!!! ^ Still no info on which "public space" she's working in, and still no contact info or information on which "public space" she's referencing to, or how to find her. ​ Niftypwns$: 08/27/2019 14:37:23 Ahhh! that would be why you haven't been responding to my voicemails--The only information I have on this ticket is your email (which I know you don't have access to currently) and your office phone number (does Skype work?). Please let me know what time you think you'll be around your office, or where I could find you ​ User$: 08/29/2019 17:33:46 I haven't seen anyone drop by at all. I get no emails, no telephone calls. My computer is on and you have full permission to work on the thing...just PLEASE come over and fix it, I am still not getting any emails from anyone on campus. If I haven't heard from someone from campus tech by tomorrow, as in they've been here WORKING on my machine and MAKING MY EMAIL show up and be reactive by tomorrow, I will be ripping my computer up off my desk and bringing it bodily over there to your offices so that maybe someone will pay attention to it and I will call Boss$ directly before I do so!...two weeks is long enough to go without the proper channels of correspondence from my colleagues. I need to know when my committee meetings are... My boss is NOT particularly kind about not being able to contact me, so I need some actual action. Tomorrow (Friday 30th) I am not in to work until 10 because I have a preexisting doctor's appointment I can not skip. I know that if (a previous tech) was able to get into my computer on the overnight shift, you ought to be able to too--there is nothing on here that is secret, so just for gosh sakes open it up and proceed! [User$'s username] is my username and [User$'s password] is my login. Seriously, I NEED THIS FIXED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHO TURNED MY EMAIL OFF OVER THERE--turn it back on again NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! a getting increasingly impatient with all the inaction--believe me, I'm usually quite sweet User$ ​ I was stuck manning the help desk this morning, but Supervisor$ called for a status update. I told her what I was suspecting, and how to resolve it, and finally found through her how I could get in touch with User$. Followed up with User$ right after lunch, and found out she was able to resolve it with Supervisor$ (it was the Work Offline mode button) lol.. I apologized for the communication issues and just let her know if it happens again, to keep an eye on the status bar on the bottom of the outlook app, and to try toggling off the Work Offline button again. Also, recommended she calls or comes directly to the help desk if more problems occur. For real though..... It's hard enough to make users show up even WITH scheduled timed... And stuff that requires their log on, we just can't just roll in people's offices and access their stuff, no matter if she had porn on her PC or not.She could've also just walked to our building to grab one of our techs to help her when she was available. Oh well. Problem resolved. submitted by /u/Niftypwns [link] [comments]

You are subscribed to email updates from Tales From Tech Support. To stop receiving these emails, you may unsubscribe now.	Email delivery powered by Google
Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States