But I saved you $1800+ USD... Tech Support |
- But I saved you $1800+ USD...
- "You didn't respond" - next time, send it to the right email.
- 10 hours...
- If it is free why not!
- When the boss refuses to initiate the ultimate IT fix.
| Posted: 01 May 2019 09:00 PM PDT Gather 'round for my fisrt TFTS story. It was just last year that my brother's Macbook Pro started to have problems. Every once in a while when he placed the laptop on a surface it would shut down with a memory error. It went to the point that it wouldn't boot anymore. Even though I had gained fame in my family as the techie, the first thing he did was take the laptop to an apple store. Of course they told him he had to either buy a new motherboard and get it replaced or buy a new Macbook Pro (costing him around $30000 MXN [over $1500 USD] for the motherboard + replacement or 35000 MXN [over $1850 USD] for the new computer). Defeated by the evil forces of the bitten-apple army, he comes to me. I'm of course always eager to help my immediate family as they aren't 100% I did so and found out that both sticks worked but one of the slots didn't. He had two 4 GB sticks. I told him to buy an 8 GB stick. He ordered one from brazilianriver.com and the next day it arrived. I swapped the 4 GB one that was still in there with the 8 GB. All was good in the world, uriuriuritresveces had saved the world once again... or maybe not. Now I have never worked in IT but I know my way around a computer. The thing is I don't know the basics of professional computer repair. By being disorganized I lost two of the bottom screws of the laptop. Even though the laptop ran smoothly, the fan was making weird noises because the bottom wasn't secured the way it should. He. Was. FURIOUS. The conversation was short and went something like this:
:( EDIT: mistyped number. [link] [comments]  |
| "You didn't respond" - next time, send it to the right email. Posted: 01 May 2019 07:55 AM PDT Short and sweet. We have a test account called "test.company - DO NOT EMAIL" that we use to test GPO and logon issues, TS permissions and so on. We have a support email called ["help@company.co.uk](mailto:"help@comapany.co.uk)". $User - User in question $Me - Yours truly $User: Hi, I'm having a problem with a laser scanner on Cell1 (shopfloor has "cell's" for production). $Me: How can I help? $User: I already emailed you but you never respond. $Me: (Interrupting him) which email did you send to sorry? $User: Test.Company in the address book $Me: Yeah, that's a test account, next time send to [help@company.co.uk](mailto:help@company.co.uk). Also down as "IT Support" in the address book. $User: Ok well .... (talks about issue which I resolve over the phone). No biggie, I removed the test account from the address book shortly after the call to prevent him doing it again. Edit: The full name of the account is test.company - DO NOT EMAIL...added that in for clarity. [link] [comments]  |
| Posted: 01 May 2019 12:46 PM PDT Hi TFTS Short one today, I've alluded to it before and felt I should post it. I used to work for a 3rd party call center for HP Printers before and during the large split HP went through. I got this call I think an hour before the end of my shift at about 4pm. I was only a kid (18 or so) but a newly promoted supervisor taking tough calls or overflow, this is not a story about a tough call, just a long one. $Caller: Hi, I've got a printer I can't install. $me: Alright, lets take a look, can I get you to go to *insert screenshare app*? At this point he goes to download the screenshare tool, I give a code and we are in, except that took about 15 minutes when it should have taken 1 minute, and he doesnt sound like he was clicking the wrong things. $me: So that took a while longer than it should, even on Windows 7 it should be a little faster, I can even see the mouse lagging when either of us are using it. $Caller: Yea it's been like that for a while, I can't install the printer from this CD or anything else for that matter. So that's a big red flag where, maybe it wasn't -my- problem anymore, but since I just want to help (poor naive me) I say: $me: When's the last time you ran a PC cleanup, if everything is running this slow it could just be overworked (I say while seeing a constant 100% CPU capacity and a nearly maxed memory limit)? $Caller: Well I use windex on my monitor after the kids go at it... (cue sounds of veins bursting in my forehead) So we have a user with a windows 7 that has never been cleaned in any way, who lets kids use his computer, and after some probing, has had it for about 5-7 years. At this point I go into %temp% as I've been trained and eliminate all the extra files, except even bringing this up take about half an hour. No kidding, we hit the end of my shift, half an hour past, and since it doesnt look like more than 5% is completed I advise him that I'll call back when I'm in the next day. No Kidding, the damn thing was still going when I got back on my early shift the next day (so from his first call pickup approx 9 hours had passed), he picked up and it had just hit about 98% complete. I can actually see the numbers and from memory I think he had somewhere between 10 and 14 million files on the temporary drive. Almost an hour after calling him back I had both finished the temp cleanup and the recycle bin cleanup and the damn thing was running smooth as butter. The actual install took only 10 minutes. So that was the longest troubleshooting I've ever had to do but obviously not the longest live on a single call. [link] [comments]  |
| Posted: 01 May 2019 11:02 AM PDT Hey guys, I work for a small MSP, here is a tale about an $Admin trying to get something for free (when they were already paying for it) I had a meeting about some items unrelated to this tale with $Admin from one of our larger sites. The mention that they are friends with somebody from $Company. They had spoken with this person who offered to install monitoring on the server for free. I politely informed $Admin that per their contract they already had server monitoring through us. I was a bit surprised $Admin did not know this as we had a large meeting when they took over the role to go over the contract. Around 2 weeks go by and I get an email asking what software we use, I quickly reply that we use $Software for monitoring. I return from vacation to find out that the guy from $Company stopped by the site unannounced to install the monitoring software. I confirmed that myself, nor my techs were not made aware of this, we were just asked to give a random person who walked in access to the servers. While we do not own the servers, we are responsible for them, so anything this guy breaks, will be blamed on us as I am sure many of you understand. Fortunately it turns out he was going to install $Software, which we already were using so he left without doing anything. Not gonna lie, I did take some pleasure in $Admin making the guy from $Company come out for no reason as he did not listen to me or read my reply to his email apparently. [link] [comments]  |
| When the boss refuses to initiate the ultimate IT fix. Posted: 02 May 2019 03:46 AM PDT Cast: One of our VM hosts went down sometime last night. Complete hard lock, all the lights were on but no-one was home.
5 minutes later
10 minutes later
I go into the server room, turn the host off, turn it back on again, and wait until network activity appears on the switch ports above. This takes about 5 minutes of me essentially browning my trousers, waiting anxiously for a sign of life. Once the network activity LEDs on the switch spring back to life, i go back to the office
EDIT: Bonus short story. As i was typing this up, one of the teachers came in, moaning that her sound didn't work. Looking at the amp, i immediately see the problem, and go to correct it.
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