I know you deleted my files! Tech Support |
- I know you deleted my files!
- "Whitelist my IP: 10.0.0.x"
- Don’t submit tickets with dual meanings
- Please state the entire reason you are calling at the beginning of a call.
- Deep Fried NVR
- The parameter is incorrect
- I need full admin access for my team.
- "My sound isn't working"
- User messes his settings and then calls for support...
- Stories from my old job
- Causing a storm
- The Chronicles of IT-Freely and a bo$$
- Hello? Is anyone listening?
- Website Changes
- Computer doesn't turn on
| Posted: 28 Mar 2019 10:30 PM PDT This happened a few years ago so parts of the conversations I am going off memory. This whole thing went on over a few week period.
$DU = Dumb User $ME = Myself
Sitting at my desk first thing in the morning when I start looking though the ticket queue to see what I could knock out quickly before I was going to be in meetings for a few hours. First thing I see is a file restore ticket so I grab that one so I can just kick it off, but then I notice in the ticket the user wanted me to call them, because they needed to speak to someone about their disappearing files.
That statement was mostly true, many years before we migrated from Novell file servers to Windows file servers we had some servers that were at their max volume size, but of course so many apps the business used at that time were in house developed apps were hard coded to use specific file paths. Also the developers had no care to fix any of this, because they had "no time". So we would go out and delete files that were not allowed to be on there the users still stored (music, movies, personal photos, etc...) We never deleted anything work related. Also $DU started within the last few months so should have no idea that even happened back then.
Fast forward later that week, and I see a ticket in the queue for restoring the same files. This time I do the restore, email the user it is restored and resolved the ticket. Then my phone starts ringing
$DU hangs up without a response to that. I shoot an email off to my manager with all the information, and then I start to get back to work. To try to prevent anymore calls from $DU I hop on that file server and enable auditing for file deletion so next time I can see who is doing it so we can put a stop to it. A few weeks go by and then finally get a ticket again. So I pull up the logs to see who deleted them and logs show they were deleted a few minutes before the ticket was submitted by $DU. I send the logs off to my manager who then contacts $DU manager. I found out after that call for weeks $DU had been missing deadlines for his work, and he kept blaming IT. Turns out $DU was in over his head with the job he was hired to do. He must of figured he could get away with blaming IT when his work was late. I never saw a ticket from him after that day. [link] [comments]  |
| Posted: 28 Mar 2019 10:07 PM PDT Disclaimer: I don't work in tech support, just thought you may understand my rant - Please excuse me if this isn't the place for it. One of our clients is a huge international chain, and we interact with individual branches. 2+ times per week for over 6 months now, I've had the same exchange (almost word-for-word) with users from multiple branches: Client: "I work from home and cant access [x]. 'Jim' said whitelisting helps? Please whitelist my IP." Me: "Please ask your networking team what your range of IPs is and provide it. Have you tried accessing while on VPN? You should be connected to VPN while using [x]." Client: "VPN doesn't work. My IP is 10.0.0.20" Me: "Sorry, we need your public IP range. Could you please get this from your network services team?" Client: "Here you go: [provides a dynamic home IP]" Me: "[explains that this won't work]. Please provide your public-facing range of IPs from one of your company's tech resources." My executives: "Wtf it's been a whole day just whitelist what they sent" Me: "This really isn't... [explanations] [escalations]" Me, defeated: "k I'll submit the ticket" /shame Client: "It works!" Client, 2 days later: "I work from home and cant access [x], 'Jim' said whitelisting helps? It's not working any more. Please whitelist my IP. Its 10.0.0.27" And the cycle continues / Return to start. [link] [comments]  |
| Don’t submit tickets with dual meanings Posted: 28 Mar 2019 06:08 AM PDT So my old boss had a habit of submitting weird tickets, then assigning them to himself and deleting them. I didn't care what they were, but his open ticket count was always really high. One day, I get an email telling my I have a ticket assigned to me. "Wipe down DGE1 and reinstall". DGE1 was a project server for an outside group that we hosted. We had a brief conversation on the ticket server that basically went: Me: DGE1 completely wiped and reinstalled? Boss: Yep, clear it off, wipe the disks, and set it up again. So I go and run DBAN on it, and, since it's the end of the day, go home for the weekend. I turn off and spend my weekend in ignorant bliss. Ten minutes later, without me knowing about it, the ticket is canceled by my boss, with the explanation "sorry, I should have said dusted. I'll deal with it tomorrow." He wanted the server PHYSICALLY cleaned. Welp. We now have a special flag for hardware recommissioning. Thank god for DRP and backups. Edit: OK, just to clarify, this guy was fired months ago for attempting to ban all Linux from our office (I have a story on that in my history somewhere). We never found out if this was idiocy or an actual malicious action. It could be either and I wouldn't be surprised. [link] [comments]  |
| Please state the entire reason you are calling at the beginning of a call. Posted: 28 Mar 2019 09:39 AM PDT Seriously. This is the one thing that pisses me off more than anything else with a customer. You have all heard the phrase before.
I do not care what I have to do, well I do but, I just want to know up front. TELL ME everything you want me to do at the beginning of the phone call and I will mentally prepare myself. Do not do what this lady did. Today's 1 phone call I took so far has taken the proverbial cake.
Yay simple ticket. I open AD reset to generic inform her it will force the change at login.
My body tenses up my eyes go wide and my mouth tightens up.
Flips over the table and throws my chair out of the window.
I snap out of my fever dream and back into the real world.
What proceeded was an hour and a half working through the WORST UI I have ever seen. Ricoh printers have terrible UI's, but at least they work when you figure them out. They all have the same UI and they all work. Canon printers each have different UI and they all suck. Half the time they do not work for some reason. Halfway through the call.
In the end we got it working, but it took 2 hours.
I physically twitch.
The silence on the other end of the line as I could sense her anger. Priceless.
I hung up and filed the ticket. I went on break and my boss texted me.
He had heard part of the phone call and was completely on my side with this one. [link] [comments]  |
| Posted: 28 Mar 2019 07:00 PM PDT Here's another post, this time a lot longer, thats significantly more recent. Nowadays I work for a MSP which has the luxury of firing clients if they are nasty or just outright refuse to pay to replace equipment and try to push bandaiding constantly on us. Those of you in the MSP industry probably know these types of clients who think that they're saving a ton of money like this even though they're getting billed hourly for repairs. This client was a little outside our normal range as they were in the food industry. One night while being on call we get an emergency ticket about a site's security system not responding. Below is the initial discussion between $Me and $ComputerChef:
At this point I'm thinking that the tower had kicked the bucket and these guys were notorious for computer rotation instead of buying new ones. I figured we can make best effort for troubleshooting onsite before calling time of death and thankfully a coworker of mine was in the area and volunteered to be dispatched. About 2 hours go by and its now around 9 PM before I get a call from him and he's laughing like an insane person. We'll call him $GreasyGary.
We promptly terminated the contract which means our support for them ends after 30 days.....though the guy kept putting in tickets after proclaiming that we had to support him since he couldn't find anyone yet. The companies probably came in and saw how awful each location was. To top it all off the NVR system went down about 3 days later again but they were requesting we pull tapes since someone had been held at gun point. What tapes? The beer battered ones? [link] [comments]  |
| Posted: 28 Mar 2019 09:54 PM PDT $Me - Service desk - Kazium speaking, how can I help? $LudditeUser - I'm trying to use the 'sighs-coh' and it just keeps saying 'the parameter is incorrect' $Me - Sorry, I don't know what 'sighs-coh' is, what's it for? After getting him to spell it out, turns out he was trying to use our VPN client, cisco anyconnect $Me - Okay, I just want to confirm that when you open the $vpn window, it shows <our VPN address>? $LudditeUser - It just says 'the parameter is incorrect' $Me- I mean before it gives that error, it should have what looks like a website address next to the 'connect' button $LudditeUser - I don't know what you're talking about, but it just keeps saying 'the parameter is incorrect', what is the correct parameter? This just makes me think you have changed something again. $Me- Changed something again? What happened before? Asking this question was a big mistake, $LudditeUser launched into a full two minute tirade about how we apparently 'changed' something on our end that broke his internet connection, he reveals that he's primarily a remote user working from home in the middle of no where, his story barely makes sense and ends with 'and now it just says the parameter is incorrect, so fix it'. $Me- Are you having any other internet problems when not using the VPN? $LudditeUser - No, it just says 'the parameter is incorrect' $Me - Right...Can I ask you to please open up any internet browser, such as google chrome, and just try to go to google? $LudditeUser - It doesn't work because you have changed something $Me - What does it say on your screen when you try to go to google.com? $LudditeUser - 'This page cannot be displayed', because you've changed the parameters or something, thats what i'm trying to tell you, the parameter is incorrect! $Me - If you can't get to google even before you've connected to our VPN then it's your home connection that isn't working, I suggest you call $localISP for help $LudditeUser - There isn't anything wrong with my internet, I said this last time this happened! I'm starting to detect a pattern here, and search his name in our ticket system, there are multiple tickets for various network issues, all closed as not reproduce-able and unresolved. $Me- I can't help you any further, please call $localISP to check your home connection, this doesn't appear to be anything related to $company IT systems $LudditeUser - We aren't getting anywhere here so I will call back another time. You know what, this is all part of what I think is going to happen soon, a big crash, first it says the parameter is incorrect, then it all stops working, all the $company systems, too many people and the servers and internet cant handle it and it will all just crash and stop. .... $Me- Right, okay, well, thanks for your call, have a good day. Thank god it's friday. [link] [comments]  |
| I need full admin access for my team. Posted: 28 Mar 2019 11:56 AM PDT This just happened a couple hours ago, so it is very fresh in my memory. The Cast: Because of how my company is run, the IT admins at the site manage all of the servers, hardware, and back end for all of our manufacturing systems. However there is a separate team that manages the application(s). This is a story of why segregation of duties for accounts is important in a production environment. 2 weeks ago I received a ticket from [ku] complaining that there were specific pages in [web-app] that they needed access to. They wanted access to network configurations and various user settings so they could change password and account requirements. After checking with my boss (they manage 20+ sites and largely exist to be a check and balance to the rest of the on site management team), they confirmed my assumption that granting such access was outside of company policy. I fired an email off to [ku] that due to company policy the pages they wanted access to are blocked from their access and managed by IT. So I closed the ticket and went back to About an hour later, [mgr] comes in my office and is upset that I denied [ku]'s request and closed the ticket "without a resolution". They said that I needed to provide [ku] the admin access, as well as provide it to the rest of their team. I showed them the company policy and the email from my boss. I told them there was nothing I could do, and they would need to take the issue up with my boss. About 2 weeks go by and I hadn't heard anything more about the issue; that is until I got into work this morning. [mgr]: We have a critical issue, and we need your help right away. By this time [ku] has entered the room as well, also looking concerned/ flustered. I can't. So I pull up our [password manager] and pull the credentials for the root account. I get in. At this point I'm relieved to hear that we haven't stopped production yet, but I am still confused as to why no one can access [web-app]. Clearly the application is fine since the lines didn't immediately stop. [me]: Let me take a look at [web-app] and see what's going on. It was at that moment that I remembered the ticket from 2 weeks ago. I pull up the user management portal. Low and behold none of the user's had any access to anything; none of the user's accept the root admin. Weird. For whatever reason when [web-app] was setup, the IT admin at the time decided it would be alright to give page security permissions to [ku]. I wouldn't have recommended it, but whatever. I guess [mgr] and [ku] decided they would take matters into their own hands and try to circumvent the need for an admin account. By now most of the queues had emptied. [ku] and [mgr] left and I started working on fixing their dumbassery. I called my boss at that point too and informed them of what was going on. We both agreed that an audit needed to be done of [ku]'s access (and the rest of [mgr]'s team), but in the mean time we also blocked access to the page security page. 20 minutes later, everything is back up and running. I put together a report and emailed it to my boss, and the site manager. TLDR: User wants admin access and gets denied. User then tries to circumvent security and shuts down production. [link] [comments]  |
| Posted: 28 Mar 2019 10:29 AM PDT (Context: I work in corporate IT not customer IT.) Caller: "My sound isn't working on my computer" Me: "Ok let me remote into your computer are you connected to the VPN?" "Whats that?" "[name of our VPN application]" "Oh no I'm not." "Ok connect to [VPN application]." "I don't know what it is." "It is the [description of icon]" "I don't see that" "Ok let me try a different way press the windows key and open up [name of our application manager]" "I don't see it." "Just type in [name of our application manager]" "I am googling [name of our application manager] and a bunch of websites are coming up" "No just press the windows key and type it" "I don't see where I can type" "Just type it anyways" "Ok I have it open" "Now launch [Our remote access app]" "I don't see that." "It should be the only app on your [name of our application manager]" "Oh ok I see it" "Give me the ID" "Where is that?" "It is where it says ID and has a number" "Oh ok" Long story short he had his headphones plugged in. [link] [comments]  |
| User messes his settings and then calls for support... Posted: 29 Mar 2019 02:46 AM PDT The story is not really exciting, but I thought it fits here. I'm an intern in the company's IT department, and most of time, I fix user's issues (no Internet, PC won't turn on...). A couple of days, the sysadmin decides to restrain Internet access for people who don't need it, and for some reason,he doesn't want to set a DHCP server, so we assign every user an IP address and manage them in an excel sheet (I know it sucks but there is nothing I can do). A users calls and says that he have no connection, I look up for his IP address and it has no ping, so I go to his workstation to troubleshoot, I find out that he has messed up his IP settings, I think that he tried to change the IP we gave him tried to use another IP that is allowed to access the Internet without us knowing, I figured it out because hi IP address was 169.x.x.x, and we had no DHCP server, I didn't say anything, I just put back the IP that he was supposed to have. I don't know why the sysadmin allows users to change their IP settings, or why he doesn't want to user a DHCP server, but what bothers me most is when people try to mess up with settings and only call you when everything stops working. [link] [comments]  |
| Posted: 28 Mar 2019 03:44 PM PDT Before my last job that I was fired from (Posted on this subreddit), I worked at a company that made moving apps for iPads. My training was two weeks of me sitting around the other 5 people in a rental office space. I was handed an iPad and was told to figure out how the apps work as there was no documentation since their original app creation on the old Microsoft Handhelds (I forget the names of what they were called, they were PDAs). We had no list of common errors or troubleshooting steps and had to guess everytime something happened. There was a desktop program and several iOS apps and I was on the iOS team only troubleshooting mobiles. We didnt backup data or store data for ANYONE. Users had to make their own backups and use their own cloud drives to backup databases incase anything went wrong (Which often apps crashed and corrupted the databases and left users screwed). They did implement a autobackup service but it only went to the device, they had to manually upload to their cloud drives which most people didnt know how to do. An if the database corrupted and they didnt call in, that corrupted database would keep backing up over and over. How did we fix this? Delete the database and start over losing every job they had. First I will tell you the story about how I requested to be trained. I stated to my boss about two months in that I didnt understand fully what I was doing and that Id like additional training. My boss was not pleased but he set up "training" for us anyways. We were pulled away from our desks for one hour, one day a week, in the middle of the week for 4 weeks. 4 total hours of training. What made it worse is the training was for a desktop website that wouldnt be out for several more months and had nothing to do with the apps we currently used/ supported. So I told my boss how it didnt help my confusion and that Id need more training for what I actually used and was told "Ive given you training already! Its not my fault you didnt pay attention!". So I went another 4 months just guessing if I was able to help anyone. Another time we had a Black Hawk Down for 3 days because they updated the apps and something they did not only LOCKED THEM OUT OF THEIR SERVERS but it also locked out EVERY SINGLE USER of their apps and there was nothing that we could do but get yelled at over and over by the flooding of calls. One user called in and had written us a nice 2 page letter about how he was upset with our recent app changes. We required the users to have a password on their devices because if they were lost or stolen then it was a shopping list for theives showing everything in your home. This user went on to tell us how we dont know what we are doing causing him to have to take so much time out of his day just to unlock his device when he locks it CONSTANTLY. He decided that we were to pay him for each and every time he had to as it was costing him sales (I seriously doubt that), so he wrote out a bill and emailed the owner of the company (we all could contact one another at any time as it was a small third party company that made apps for other companies). He of course was never paid for this ridiculous bill and was laughed at and told never to email the owner again. My final short story is of a user who wiped his iPad. We told the users and companies to never do this because of the whole "we dont backup anything to servers, all backups are on your device unless you put them on your own cloud". Well this user didnt do any of these steps to backup anything to his cloud or pull anything off his device through iTunes to his own PC. He calls in and advises he has restored his iPad and needs his jobs back as he has 6 jobs that are over 1.5mil each (They get comission for these sales I might add) and he needs them right away. I advised the whole data base line and how we advise never to wipe the devices clean. I was then told how its not up to me on what he can and cannot do with hos device and he demands I get off my lazy ass and get his jobs back. I advise I simply cannot do anything unless he gives me his database and remote access into his PC. He doesnt have any backups or a PC to back anything up/ remote into. I advised theres nothing I can do and he demands to speak with my boss. My "lead" refused because he didnt want to take the call as it would "ruin my high right now man". (My lead would always come in 2.5 hours late high off his ass then never do anything). So then he hangs up and I think that its the end of the ordeal. Nope. He has his boss call in and request for me specifically. She ends up getting explained the same process and proceeds to scream at me for 30 minutes about how Im trash and that Ill be fired for this and that I need to get off my ass and fix his device because he has very important jobs that they needed to be best in district that month. Then gets so pissed she wants the like to my boss company boss and not my lead. He also refused because "thats not his job to take calls from tech support" and left for me to be belittled for another 20 minutes. I hated this job very much an Im forever grateful I no longer work there. I do have more stories if anyone is interested too. Have a great day everyone! [link] [comments]  |
| Posted: 28 Mar 2019 04:56 AM PDT Apologies in advance for formatting, on mobile and all that jazz. TLDR at the bottom Background: So a few months ago I was working as a sysadmin for a particular Oracle product that my company used for finance. I've grown up building my own PC's and doing my own troubleshooting so suffice to say I'm by no means an expert but would call myself tech savvy. Onto the story: It was down to the final few hours on a Friday when I receive an email from a 3rd party provider that thry are having problems remotely accessing a machine where the development client of the product we use is installed. We keep these machines under our desks with just a power and network cable and remote onto them when needed. Checking and seeing that I couldn't access the machine either I plug a monitor in and see that the machine is saying there's no network access. I use the wifi on my laptop so I try remoting onto another client machine we use and that machine is fine so I jump into troubleshooting mode. I start by restarting the machine and flushing the IP, no result so I then grab a spare ethernet cable and try it, still doesn't work. I take the cable out of another machine and success! The machine now says it has a network connection. Now for some reason the machine that originally lost connection was plugged into a different network switch to the others and by coincidence all the other machines on that switch were off. I walk over to IT quite happy with myself and report the issue. The technician running the late shift (Everyone got to leave early on Friday apart from one person who had to stay to take calls etc.) He does some fiddling with the switch and the PC and then remembers that the facilities team had switched off some netwotk ports to do maintenance without telling anyone. He changes the socket the switch is plugged into and everything is solved. Both of us happy he goes back to IT and I let the third party know that he should be good to access the machine again. Its worth noting at this point that the area under our desks is a mess what with there being about 12 machines for 4 people (don't ask) and nobody really taking the time to get some cable ties. Its now about 5 minutes to 5 so I do some superficial tidying from the mess I'd caused by moving machines round, I saw an ethernet cable near the switch that I must have unplugged when troubleshooting so I plugged it back in and went home for the weekend job well done. Monday rolls around and I come into the office and the area around my desk is messier than I'd left it. Odd but maybe the cleaners had done it for some reason? I boot up my computer to find that there had been a network outage on Friday evening. I run some checks over our system to make sure everything is okay and get on with my day. Now I'm sure most if not all of you can see what I did here but it wasn't until the technician walked past to get to the kitchen that he told me what had happened. You see my fellow Redditors the other end of the cable I'd plugged into the switch was also plugged into the switch and so plugging it back into itself I'd caused what is commanly referred to as a 'broadcast storm' resulting in him having to stay for an extra 2 hours sorting the mess out. Needless to say I apologised to him and offered to buy him a drink the next time we went to the pub. TL,DR: Plugged a switch into itself and brought the network down, learned I was one of those users who knows just enough to cause trouble. [link] [comments]  |
| The Chronicles of IT-Freely and a bo$$ Posted: 28 Mar 2019 09:22 AM PDT I have many a tale to tell, about a previous bo$$. I had landed a sysadmin role with great pay and benefits. This bo$$ was not from an IT background. They did something else related to computers, but from what I could see, somehow stumbled into being a CTO for a company. Where this company was located and what kind of business isn't relevant nor do I want to identify myself or the company. Sufficed to say, the CTO was...burnt out, and IMHO also quite misguided. As a result of his burnout (or maybe the burnout was caused by his issues), the guy had an anger issue, worked 24x7 and was a workaholic in the most literal sense. He had the propensity to talk about people behind closed doors in unkind ways. As he often made a point of saying, "my way is the best way", all while actually pointing to himself. He also kept saying he was "particular" about how he liked things.... He also had the tendency to say weird shit to me. Like random, weird shit. Sometimes he even threatened my job if he felt like I wasn't doing exactly what he wanted. My starting tale is of when I first was hired,and on my very first day. I was eager to be on board and start a new job. So many red flags from the get go...but my first day would be a telltale sign of what was to come... Me is me, and bo$$ is...have you been even paying attention? Day 1: Bo$$ - (at some point mid morning my first day). At some point I'd like to sit down and rework the network diagram with you, but first for today you need to complete these onboarding trainings and sign all this paperwork. But I'll send you the links to the existing network diagrams as well so we can look at that later. Me - ok I proceed to work through dozens of trainings etc. About 3pm rolls by, and I'm still working through the onboarding process... Bo$$ - how's the network diagram going? I want to sit down today and go over what you came up with. Me - internally WTF..Did..did I miss something. Me - errr, I've been working on the onboarding. Did you want to go over the existing diagrams first this afternoon so I can be sure to make notes what needs to be changed, what your preferences are, etc? Bo$$ - well I wanted you to figure out first what was missing from the diagrams as sort of a test. Go look through things in the server room and see what matched up and what was missing from the virtual environment. But I want to see what you had for ideas for what the diagram would look like...let me come by in an hour. Note, I didn't have access yet to the server room or admin rights yet or the info to even connect to the virtual environment.... Me - er ok, let me organize my notes and see you then. Now, at this point, he neither had actually asked me to do anything other than get the onboarding done. He hadn't given my access to anything other than sending me a link to the existing visions digram of the existing network digram. It was basic and well ok...I'll chalk this up to miscommunication or something and figure out how to interpret bo$$ moving forward. So I had general ideas of sprucing up diagrams from my previous roles and put something together to both wing it and meet with bo$$ and he's happy for the moment. Ok well at least I can transfer the existing diagram over to the new format while I wait to have access to what I need access to. So the day goes on...5pm comes...he's still working and I can't go. 5:30pm goes. Still can't leave yet...ok. He wants to meet and wrap up before we leave . 7pm comes around, I'm running out of trains (took public transit in the beginning) to take home and I'm hungry as fuck, tired (been up since 5am due to the commute) and I finally he says "ok you can go home now. Your someone who work late, I like that. Just like me!" Well, fuck. This has to be a first. This really should have told me to look for a new job asap. He kinda through a few flags during the interviews but..shit. I figure naw let's give this a chance and see how it goes. Coming soon:
And
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| Posted: 28 Mar 2019 09:59 AM PDT LTL;FTP. Still learning how to Reddit, so please forgive any mistakes. I'm at my first real job out of school doing desktop support at a pretty big company. Basic T1 stuff. Been here about six months, and while it's not a bad gig, it's not without its quirks. This tale features the one that annoys me most. My company started in Europe, and the owner also owns a tech support company based out of that same country. Guess who our T2 is? Anytime we run into something beyond the ken or scope of us poor American peons, we send them an email that will (hopefully) be answered by the next day. Complex problems do not get solved quickly. The players: We had a nice videoconferencing system that we were going to ship to an office in $otherCity. It's basically a camera attached to a box that runs Cisco Webex. They'd given it to us originally, and they decided they wanted it back. Before sending it on, $CW and I decided to test it and make sure it worked. Obviously it didn't, or this wouldn't be much of a story. It could handle audio just fine, but video was neither sent nor received. Not good for a very expensive camera. Troubleshooting commenced, but we couldn't nail the issue down. So we called upon the Foreign Overlords.
I, like a fool, grew optimistic. Maybe they were finally listening to me! A week later, they responded to the ticket.
Wow. You don't say. I'd been unplugging everything but power and network when I wasn't actively working on it because it was taking up space at our workbench and we needed the room for (gasp) other things. I stewed on this for a day so I could muster up enough false politeness to respond. Before I could, however, $CW informed me that he'd taken the system and shipped it off to $otherCity. Okay, cool, not my problem anymore. I have no idea if any more progress has been made since then. They never even acknowledged my suggestion that I made three times. [link] [comments]  |
| Posted: 28 Mar 2019 05:54 AM PDT This story starts off at a medium size company that I was working for as the sole IT guy, one day I get a ticket in my bucket for a request with the title "Website issues" and absolutely no other information in it (you know those crazy end users, they love surprises). This ticket was from the regional director, so it was assholes and elbows to find out whats going on and a solution fast. I go to her office and ask... Me: "So you having some website issues" RD: "Yeah, well no.... This website... I don't like its setup, its hard to navigate around. Could you reprogram its layout". I've done some programming as a freelancer but that was not my role here but I continue questioning... Me: "What website are you having problems with?" (I REALLY SHOULD HAVE ASKED THIS FIRST!) RD "Mapquest". [link] [comments]  |
| Posted: 28 Mar 2019 01:08 AM PDT This is just fresh tale. It's 08:50 AM CET here, and I'm on holiday, having my morning espresso. Yet i receive a call from a team leader. $OS: OpenScore, truly yours. $TL: Team Leader (who used comic sans fonts on company official email). $TL: Hey $OS, the computer doesn't turn on. $TL: How can i open a ticket when the computer doesn't turn on? $TL: Well, i need to work here, computer doesn't turn on but i can see the mouse on the other monitor (all TL workstations have dual monitor). $TL: Well...i...that does sound stupid, doesn't it? End of call. Edit: It turned out to be a loose connection on the video cable (either VGA or DVI-D, don't remember which one has the primary monitor). [link] [comments]  |
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