We can’t hear the sound Tech Support |
- We can’t hear the sound
- It's not an engine, sir
- "Hark!" spoketh the Unicorn. "Not a single human error was made this day."
- I made a ticket a while ago and have not heard back!
- Let's rework the ticketing queue!
- Ive got 3 computers down!
- Very disappointed customer
- The facepalm when mac
- The Ultra-Portable Server
| Posted: 26 Feb 2019 08:38 PM PST So I'm a small fry IT support person in a middle school. I love my job and the people I work with. The only people I don't always love are the district it overlords. But that's another story. A common day at work. Teacher: do you have any extra speakers? I moved my tech cart and severed the speaker cable. Me: (good lord what really happened because you can't just sever that cable by running over it with a tech cart wheel) no, but I'll request new speakers. Teacher: we can't hear sound on this video Me: check all the sound inputs. Pc sound was on mute. Turned mute off Teacher: oh yeah, that was the one I ignored. I might have taken some medication. (She has a broken leg) Teacher: my projector stopped working Me: come up with replacement cable and bulb and an air can for the filter, thinking some normal maintenance situation happened. Get there, projector is dangling off the cart hung by its Kensington lock on a short leash. Teacher: student x got mad and hit the projector. Me: "uhhhh ... ok?.." I put it back up on its perch and turned it on and off and fortunately it worked fine in spite of the assault. The sad thing for me is / if I weren't here they would work it out. They would manage with phone support. But I love my job. I help students and the adults seem comforted by having an IT person on staff. I'm at a high poverty school. [link] [comments]  |
| Posted: 26 Feb 2019 09:47 AM PST This is my first post in here. Hopefully it's a good one. $Me - me. $C - Customer I work for a fairly large company that is currently being acquired by another fairly large company. In the process of migration, we need to change the IP ranges for some of our sites so they don't overlap with existing IPs of our acquiring company. Last night, we were doing a wired DHCP change at one of our sites, which required us to stay a bit late and walk through the facility and test various devices to make sure their wired networking still worked. During testing, we noticed that a few of our desktop PCs were not picking up the new IP range and it stopped their network activity (network printing, accessing our intranet, etc.) We suggested rebooting the computer to renew the lease as that is the easiest solution to explain (rather than telling our users to release/renew or pull the ethernet cable). One user last night stood out to me, though. $Me: Alright, so just reboot the computer and it should be fixed. If it continues to give you issues, just call into the helpdesk and they can take care of things for you. $C: Man, I don't know anything about these things. They're way over my head. $Me: Well, that's what we're here for. At least in this case, a simple reboot will fix it. $C: Alright. So we don't have to change the oil in this thing? $Me: *Chuckles* $C: *Stares Blankly* $Me: ...No, just a reboot should do it... This guy actually thought you had to change the oil in a PC! I was floored. And I highly doubt he was talking about a mineral oil cooled PC. [link] [comments]  |
| "Hark!" spoketh the Unicorn. "Not a single human error was made this day." Posted: 26 Feb 2019 03:31 PM PST Alternative title: Sometimes users are right when they say the computer messed everything up. This'll be a quick one. Hope you enjoy it anyway. I work for a tech firm that contracts out tech specialists to big companies. Currently, I contract out to a major bank in the United States, providing support for some of their major applications. One of these applications helps the bank recover their money when people fail to pay their debts. Today, a debt worth a couple thousand dollars came into this system. And, before a human had even touched it, something was already broken with the case. I know for a fact that no human had changed any values there, as the audit history and several other indicators showed exactly that. I even got my user to recreate the issue while my diagnostic tools were monitoring the system. That's great. But at this point, I'm worried that it's an issue that the development team didn't include appropriate logging for. Sure enough, there's no issues recorded in the log files for this case. I'm a little concerned. But after looking into the error message and doing some testing of my own, I went back and checked the data for that case — not on the main screen, but by querying the variable directly. The last $0.02 at the end of the guy's debt displayed as $0.019999999999999. Floating Point Error. The software ran exactly as it was supposed to. There were no problems fron the developers, nor from the users. Instead, it was because you need an infinite number of digits to encode 2/100 in base-2, and when you try and the value inevitably gets truncated by the CPU, the result ends up looking like it did, with the computer none the wiser. In my case, that number then ran afoul of a validation check that prevented humans from writing a dollar amount with too many decimal places during a later step. It was nothing but an unpredictable edge case that was created by out-of-the-box functionality, custom code, and hardware limitations colliding. Not one person screwed up, and yet it broke anyway. Sometimes computers can be stupid too. [link] [comments]  |
| I made a ticket a while ago and have not heard back! Posted: 26 Feb 2019 01:28 PM PST We got a report from a user that nobody had came to look at their printer after they had submitted a ticket a month ago. Another tech and I dug through the tickets for that user and did not see any printer related tickets. We also checked the tickets for the office at that site, which is known to submit tickets on behalf of the teachers somewhat regularly We assume the ticket was lost to the void or got eaten, if it were almost any other user I would assume they never made a ticket, but this user is generally very good about ticketing. Turns out they made a ticket, sort of. At $Company we have our on site techs, as well as remote techs that support $Software. On site techs NEVER work on anything related to software, but we are the same company and use the same ticket system. We did find the ticket that went something like this.
Ticket closed. No wonder nobody came to look at her printer! [link] [comments]  |
| Let's rework the ticketing queue! Posted: 27 Feb 2019 01:39 AM PST Hey all, I haven't posted here in a very long time but I have a somewhat short story. Parties involved: $me = your friendly neighborhood remote systems administrator, and head programmer for our ERP (and all modules we develop for it) $boss = the man who signs my checks, doesn't really $coworker = generally a pleasure to work with, produces pretty good code dispite being new to the language $lead-dev = coworker from what seems like a lifetime ago, now heading our main software product. We arent really fans of eachother, but I remain professional. We work completely independently of eachother. At our company, we use a popular $ticketing-software to track the tasks for development on our various products. We have a couple teams where the resources may flow as needed, generally from the ERP to $main-product. When $ticketing-software was initially setup, we didn't have the separate teams, and thus all projects were based on the same template. As a remote worker, I don't usually start working until partway through the day. I checked my emails as normal and then checked my work IM to a query from $coworker
Intrigued, I decide that it is time to check $ticketing-software, it was next on my list anyways. I pull up the tab and things look... Odd. I'm not surprised, that site has been loaded for over 2 weeks; let's give her the good ol' refresh. huh
great
I open the $main-product team chat and say something similar to this
40 minutes pass without a response, during which I apprise $boss of the situation and created a new workflow. ERP (touch this and face my wrath) Finally, a response. Hmm it's a little long, so I parse it fully
Okay fine. I'll take that small hit to my pride that you totally forgot about the ERP. The ERP is for our multiple warehouses, and the workflows that the business needs to accomplish; it's indended for everyone other than developers. So he tells me to create a workflow (already done), informs me of the filters (I set up $ticketing-software, I created some of those filters), and that he is terrible at systems administration. I don't know about all y'all, but backups are something that I do religiously. Constantly take them before every small change and my Test ERP is fully reliant on restoring these backups into the database (to ensure good backups and consistency with Production ERP)
With that I began to go through my emails, as I send one every time the ERP is updated, listing what was chanted and usage instructions if needed. I slowly brought our tasks in order over the course of the next few hours, and was pretty successful; I only had one task that I had to ask $coworker about to ensure that he was still working on it, or if it was on hold. [link] [comments]  |
| Posted: 27 Feb 2019 04:10 AM PST Yesterday was a typical day for me. $S = data entry supervisor $S: hey, I have 3 computers down! We can't get any work done! $me: okay, I'm on it (Goes to 1st 1, presses power button on PC and screen. Updates install and boots normally.) It's works best when you turn it on $S. (Next 1, press power button... Nothing. Check plug is tight. Press power button, boots normally.) It help to plug them sometimes $S! (Final PC. Press power. It boots normally). Hey, $S! It still helps too turn them on! I checked the UPS logs for the server and there was some sort of brief power event overnight, so naturally, several low end PCs were off. Why do I have leave my desk so often for these little things?! $S recently wanted and expected to get the rather technical data management job next to me. [link] [comments]  |
| Posted: 26 Feb 2019 01:24 AM PST Client: "I really like my website and Google but I need them both when my laptop doesn't have an internet connection. Can you burn them to a cd so I can use them offline?" Me: "I can make an offline version of your site but it would have limited functionality. I can't however make Google available offline. It is possible with hardware and a monthly contract to get internet anywhere for a monthly fee with a data card. You'd have to pay around $60/month for it through ATT or Sprint or something like that." Client: "I'm starting to become disappointed with your capabilities." [link] [comments]  |
| Posted: 26 Feb 2019 07:51 AM PST So I work at a MSP, this guy calls in from a company I havnt taken a lot of calls for yet, but we mostly handle client logins for them. How hard can it be? Players = $Me $Guy $Me: <company intro> $Me speaking, how can I help you? $Guy: Hi, yes, this is $Guy . Im getting an error when I login, says to call you. $Me: Sure, I can help with that. What error message you gettin'? $Guy: "Unknown login error, please call XXXX" $Me: Okay, and there's no error number anywhere on the site? You don't get redirected a ton of times, the screen would blink a lot. $Guy: Nope. $Me: Alright then, is it okay with you if I remote in and watch while you login? $Guy: Sure. $Me: Alright, if you would go to this website for me there'll be a piece a software you need to download; XXXX.XX $Guy: Sorry, say that again? $Me: X as in Xavier, X as in Xavier, X as in Xavier, X as in Xavier, DOT, X as in Xavier, X as in Xavier. $Guy: Okay, and that third one was X? $Me: Yes. *thinking, please listen.* $Guy: Okay, I think Im there. $Me: It should be a site that looks *so and so* $Guy: Yes. $Me: Alright, there'll be a "download for windows button" and other options, so if you would go ahead and download and install that. $Guy: I guess I'll go "Download for Mac" $Me: You have a Mac? $Guy: Yes. $Me thinking *Fuck no please, you probably use safari, I will be hardpressed to find the dock via TV, and what have I gotten myself into, any mac people around, fuck they're all busy, I could really use a coffee right now, is it okay to put this guy on hold for that? Anything but mac over teamviewer pleeeeeeeaasse. Linux, bsd, could I ask him to install that? No, fuck me. Im off in a bit, why did it have to be me...* Luckily the rest of the call went fine. I just told him to do stuff while I watched instead of doing stuff. Like "okay if you open the browser and search for X, then download and install it......". Took a while, but it wasnt a like he didn't listen or misunderstood orders. TL;DR: The horror-inducing thoughts you get when you realise they are on a mac [link] [comments]  |
| Posted: 25 Feb 2019 10:28 PM PST Before my full-time role, I use to do free-lance small business IT consulting. I mostly relied on a handful of long-term clients, but would occasionally do one-off calls. One day I get a panicked phone call from a local business owner saying that almost all of their "IT systems" had stopped working after a messy firing of the $PreviousITGuy. They were suspecting foul play and wanted me to come in and secure everything. After arriving on site, it was quickly evident that their IT systems were pretty basic... A router, some ethernet cables and three Windows 7 Home PC's all in the back room of a small shopfront. Initially, I did a quick check of the router for anything suspicious as well as a virus scan on the first PC just to be sure. After everything came back normal, I asked them to clarify what they meant by "stopped working".
After noticing that the desk was completely bare, (which is pretty unusual for an IT tech), it clicked...
One begrudgingly made phone call to the $PreviousITGuy later, the owner had an external hard drive in hand with all the files cut from the shared folder located on $PreviousITGuy's personal laptop. Tl;Dr: The "server" that stored all the important company files was the IT Guy's personal laptop... Which was no longer accessible after said IT Guy was fired. Nothing malicious, he just wasn't particularly bright. [link] [comments]  |
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