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    Wednesday, February 27, 2019

    IT Career [Weekly] What would you like to know Wednesday? General Question Thread

    IT Career [Weekly] What would you like to know Wednesday? General Question Thread


    [Weekly] What would you like to know Wednesday? General Question Thread

    Posted: 27 Feb 2019 12:18 AM PST

    Not every question needs a backstory or long explanation but it is still a question that you would like answered. This is weekly thread is setup to allow a chance for people to ask general questions that they may not feel is worthy of a full post to the sub.

    Examples:

    • What is the job market like in Birmingham, AL?
    • Should I wear socks with sandals on an interview?
    • Should I sign up for Networking 101 or Programming 101 next semester?

    Please keep things civil and constructive!

    MOD NOTE: This will be a weekly post on every Wednesday.

    submitted by /u/AutoModerator
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    Currently in IT....looking for a change

    Posted: 27 Feb 2019 06:50 AM PST

    I'm in my early 50's and a mid-life career changer after having spent 26 years in manufacturing. I earned my BS in Computer Information Systems back in December, 2013 and started off as a desktop support specialist. I did that for eighteen months before being promoted to a computer programmer slot.

    On paper, I have been a computer programmer for four years. The thing is, I've been doing everything BUT coding. On occasion, I may be asked to do some tweaking in HTML. I do have a fair amount of experience in Oracle PL/SQL debugging and code remediation. However, the bulk of my time has been spent creating manual test cases, managing the change management process, and managing middleware on our IIS servers. There are also times where I really haven't left desktop support as I am often called upon to do application and desktop support within my agency.

    My question is: knowing I have limited PL/SQL experience as well as limited server experience, what other facets of IT should I explore going into? I've looked at the possibility of being a Business Analyst. I really have little interest in being a manual tester.

    Bear in mind that I'm in my early 50's. I was once told by a former class mate in my prior degree program that by the time I graduated, I would be too old to work in IT. Another nugget of information is that I tend to learn at a slower pace than most people. However, once I've learned something, I have it. I mean, I REALLY have it! Could my age as well as my slower learning pace both be a hindrance?

    submitted by /u/SwitchCaseGreen
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    Until now, I have been in sales with no connection to IT. Need career change.

    Posted: 27 Feb 2019 04:12 AM PST

    I'll try to keep this short.

    In university I studied Petroleum Engineering before dropping out due to social anxiety.

    Worked in Sales/bartended than back to sales to overcome anxiety.

    I landed a Sales Manager Job, which I enjoy, and now boss wants me to be managing director of a website Idea he has. All great, except the pay. Company isn't doing so great and I don't see myself there much longer. I am 30 now, about to turn 31.

    I want to move into the IT industry as I no longer am interested in sales. But have no clue where to start. Not sure if I should go back to school to finish a Computer Science undergrad, or load up on Certificates (CompTIA, Cisco etc..). Get a entry level job and work my way as I get certified..

    Any advice would be helpful...

    submitted by /u/kozi0411
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    I finally did it! I landed a job!

    Posted: 26 Feb 2019 10:25 AM PST

    I had an interview this morning at 8:30 for a Desktop Support Specialist position at a school district.

    They had 2 other applicants coming in after me for interviews.

    I received a phone call at about 11:30, stating the job is mine, if I choose to accept. They were very impressed by my customer service and administrative skills, which I have gained from ~6 years in retail.

    This was the first job I applied to that I ever heard back from, let alone got invited to interview at. Things went crazy fast, too.

    I have been job hunting since July of 2018. Don't give up guys/gals. I start my BS in IT on Friday, and this new job in 2 weeks!

    submitted by /u/thesaz123
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    How long should I wait to cross out a job from my "Job Searching list?"

    Posted: 27 Feb 2019 06:04 AM PST

    I been looking for a job for the past year. I keep track of every job I apply to through a spreadsheet and wondering how long should I wait to cross it out from my list? I was think around 2 months? or that too long or too short?

    Thanks.

    submitted by /u/Lucius8530
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    Junior Network Administrator - 35K

    Posted: 27 Feb 2019 07:58 AM PST

    I have a dilemma.

    I'll be graduating with a Bachelor's in Information Systems with a Cybersecurity track in Summer 2019. I also have an Associate's and an A plus cert. I intend to get my security+ during Spring Break and then ccna before heading to the cissp and so on. Also, I know a little java and currently taking python. I intend to go down the linux/python/devops/infosec track.

    I've been offered a 35k entry level junior network administrator job. Benefits are ok - free medical and dental, union protected, and they pay for grad school.

    Only problem is I'm 32, and I live in NYC. I currently work Help Desk and this is my way out. But I think the pay is way too low. Given student loans, would you take this job, only if it is for 6 months to get networking experience?

    Job Details

    Entry-level network technician for local and wide area network systems.

    Assist with the implementation and maintenance of network systems.

    -Keep current on the latest development in the field of computing, especially in the area of network systems.

    -Assist with daily health-checks for NOC-based critical network systems.

    -Monitor network health (distributed switches/closets/environmentals) and escalate alerts.

    -Assist in the troubleshooting and resolution of user WIFI problem reports.

    -Transport and assist in the installation of network equipment including cabling, hubs, routers, switches, servers and monitoring equipment, as well as maintaining, troubleshooting, repairing or replacing computer systems components.

    -perform preventive maintenance on network equipment.

    -Assist in the building, testing, and installation of Cat 5/6 network cabling.

    • Experienced in the use of hand/power tools such as drills and power screwdrivers.

    • Experience installing/configuring email, FTP, and VPN clients.

    • Experience installing/managing MS Exchange Server, network switches, Backup software, Linux, MS Visio.

    • Experience building/troubleshooting HP and Dell servers.

    submitted by /u/aSmartFool
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    I've been offered a security analyst role

    Posted: 27 Feb 2019 07:12 AM PST

    I'm currently unemployed after a career of 11 years in a small company as an IT "Jack of all trades".

    I have now gotten the offer from an IT company to be "retrained" to become a security analyst for them. They have been trying to fill that role internally but management hasn't found someone they liked.

    Although I have no qualifications (other than knowing how a firewall works) they think my profile is perfect for the role. I have enough (general) experience, I know how to write a report and I own black hoodies. I'm joking about the hoodie part - or am I?

    They would be more than willing to let me follow training and give me hands on experience. The salary would be the same (or actually better) than the last one I had and I would get to work from home, when I'm not needed in the office (for meetings and the likes).

    This sounds like a great job offer to me, but I am worried about my lack of experience. I have never really dug deep into network / information / other security because my former employer simply didn't care. Any password policy that required them to remember something difficult was a bad policy, after all.

    I guess my question is the following: Is it possible to transition from a general IT role into a security focused IT role? And is it even possible to train myself / get familiar with tools used / ... since they seem to think that I should be capable of doing so?

    I would have access to training and the likes. Their first questions was whether I am interested in following in an "Ethical Hacking" training. I'm just worried if such a transition is feasible.

    submitted by /u/roguetroll
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    This website claims Network+ make 6 Figure salaries

    Posted: 27 Feb 2019 09:54 AM PST

    Cloud admin vs SysAdmin

    Posted: 27 Feb 2019 09:53 AM PST

    Been in helpdesk for a year and I want to start second on a different track. I've been thinking of doing sys Admin studying but I was told that there will be a larger need for cloud admins very soon. So I've been thinking about AWS related certs. My question is, do I need some sys Admin knowledge to do a cloud job or do they blend with each other and I'll learn as I progress in that role?

    submitted by /u/YutaniCasper
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    Need help on making next big decision - Study or Work

    Posted: 27 Feb 2019 09:47 AM PST

    (I Live / Work in Germany)

    I'm not going to get into much why I am quitting my current (and first IT Job), where I did my apprentice ship (associate degree - Germany), Stress / Pay / Co-workers / Location and much more.

    I made up my decision to quit, and I have had plenty of job offers, I haven't accepted one yet but I will get one, maybe even get an answer next week, but to the point:

    I have around 6 Years work exp. Could say I'm an All-Arounder leaning towards Network / IT-Security / Firewalls and so on. I really just wanted to get a new job in a new city, but a few friends asked me the question, why not to study and a new possibility actually came open, where I could go to college and get my Bachelor of Science Degree without any(before, I would have had to take pre-exams or night school to be eligible). Now I can apply and go directly. To myself, I would love to go and study, Information Science (Internet Engineering) full time (I can't do part time due to self-stress issues), I am just scared maybe, that I won't make it, or to be honest if it's worth it, 3 years of torture :D, I love IT and love everything about it, except one thing…Programming _, just not my strong point, maybe because I never learned it correctly….I could do queries in SQL all day and love it haha….

    I know the decision will have to be mine, I am just wondering, take the opportunity and study or a Bachelor or stay in the working field and try to get some Certs in the IT-Security field? Any advice would be great. Thanks!

    submitted by /u/ZuZu2026
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    Does staying in a job for a long time make you unhappy?

    Posted: 27 Feb 2019 09:46 AM PST

    My employer (big IT company) has just published the results of its annual employee satisfaction survey. The survey consists of about 50 questions, is run by an outside company, and appears to be truly anonymous.

    This year they've broken down the results by how long staff have been in the company, and there's a consistent trend:

    - about 90% of staff who have been with the company for less than a year think it's a really good employer

    to

    - about 20% of the staff who have been with the company for more than 20 years think it's a really good employer

    Does this happen in every company?

    submitted by /u/NotMyRealName981
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    About to finish a degree, and got a job. What next?

    Posted: 27 Feb 2019 09:44 AM PST

    I'm about to finish a bachelors in Economics from a top 25 US school (I should have gone with computer science, but it's too late now).

    I've been working at my school's IT department for the past 2 years and have been lucky enough to get a ton of hands on experience including vSphere/vCenter infrastructure, vulnerability remediation, Microsoft server maintenance including AD, physical data center maintenance (working with fiber and pizza boxes), and some networking topology stuff.

    This summer I have an internship with a Big 4 firm doing government cybersecurity work. Not quite sure what my explicit role will be because the projects are determined pretty last minute.

    My goals (subject to change as I learn more and generally become less naive) are currently to work towards management roles, and maybe DFIR. I don't think I'm cut out for pen testing, and I love working on teams and managing projects.

    This semester I have more free time on my hands and have been diving into IT/cyber career stuff and am wondering where to go next.

    • I'm working on improving my personal website
    • I've begun following industry thought leaders on Twitter and reading cyber news
    • I'll soon be publishing some neat personal tools on Github
    • And I've been building up and hardening my home lab!

    Now I'm asking:

    • Should I seriously look into CompTIA Sec/Net+ or are those not worth it after having relevant experience and a good job?
    • Should I start working towards any other certs?
    • How seriously should I consider a masters? I would love to be done with school (slowest and most expensive way to learn), but if a masters would significantly help me, I'll find a way
    • And if a masters would be helpful, what type of masters? Should I just try to find the cheapest and fastest program I can to knock it out of the way and keep my experience growing, or should I take the time and put in the effort to try to go to a top school and deal with the loans?
    • Or, is all this thinking too far ahead, and I should just stick with my home lab for now?
    submitted by /u/7235823
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    Question about the path in IT

    Posted: 27 Feb 2019 09:34 AM PST

    Hi,

    I am 22 years old and I am studying Computer science at my University and since I was 13 years old I started repairing PC's tweaking Windows, installing costum ROMs on my phones and you get it. When I was 18 years old I started looking into Windows Server with AD, DHCP, WDS etc.. and I was quite passionate about configuring and manage 2 PC's with a Windows Server and learning PowerShell.

    This is my main passion and the question is: should I stick to SysAdmin and networking stuff or should I learn Web development as well?

    I don't really like standing on my chair all day and that's why I would go to SysAdmin but I would like to know your thoughts as well.

    Thanks a lot!

    submitted by /u/Eurofighter_Ty
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    Librarian who loves IT

    Posted: 27 Feb 2019 09:02 AM PST

    I am in my early 50's and have my Master's in Information Sciences. I have thought about going back to get a certificate in Database Management or UX and transitioning to a new career in the private sector. Any advice on great programs or if my age is a drawback in these fields?

    submitted by /u/mindfulminx
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    Easiest IT job to get into?

    Posted: 27 Feb 2019 12:08 AM PST

    Been looking into going to school for IT. I don't think I've got what it takes to code, just not my type of thinking. But before I go in any direction, do any of you have any suggestions on what may be the easiest IT job to get in to that pays a decent wage? 50k+/year. I live in Tampa Bay

    I was considering [edit] (going to school to be a) Network Administration before I had the thought to make this post.

    Thanks guys

    Oh also, my background. I have an A.S. in criminology, 10 years of work experience ranging from mostly call center, some retail, some troubleshooting tech support for dish Network, and currently sale, as I am a Realtor. My experience with computers has been building and repairing as a hobby/gamer for 15 years.and I am in the middle of getting my A+ certificate. Also I am 29.

    submitted by /u/AlexBrownRealtor
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    How to handle this...

    Posted: 27 Feb 2019 08:25 AM PST

    Hello Reddit,

    Looking for some opinion/advice/guidance on what I should do and if it has happened to you...

    Here's a quick background, I started a new job about a month ago. I've been in IT for a few years now and learned quite a bit from my last job. I had the abilities to do just about everything on the desktop support end, had access to MS to handle issues within AD, PS, and such. I also had access to our SSO portal and was given permission to JAMF, KACE, and sandbox. I felt like it was exciting to go in everyday and do something different on the backend as well as handling the day to day frontline support role. Unfortunately, the company got acquired and I had to look for a new opportunity.

    Throughout my interviewing process, I was fortunate to interviewed at places that I didn't think would consider me. I had it narrowed down to two opportunities. When I interviewed at the job I accepted, it seem like the job here vs my old company is very similar. I asked a lot of questions just about my day to day and also what I can do to continue growing. I mentioned I eventually want to step away from the frontline role and move on to the backend (sys admin/network/security). I met with most of the team and they all told me I will be doing this and doing that so that got me pretty excited because now I can learn more. We are a 90 something percent Mac shop so it will give me a good chance to learn how to manage endpoints without MS for the first time.

    Fast forward to me starting here... I was assigned a mentor that have been here for a little less than a year. During our 1on1 meetings, he would emphasize how the whole hierarchy of the team works (which is fine). He felt like he's more superior than the rest of us and that's when I started feeling a bit annoyed with choosing this job. During my interview, they didn't mentioned anything about having a service desk. With us being under 600 or so employees, I would think there's no need to have a service desk especially when they kept preaching how efficient the user base here are and just how many tickets we get per day. I had my 1on1 with my manager and he gave me an outline about his expectations of the service desk and also what my path will look like. Unfortunately, my mentor is consistently refusing to step in and help whenever help is needed at the service desk. I lost pretty much all of my access to tools I've used in the past and am task with nothing but low hanging fruit items. I get that being new I need to learn and earn my stripes but I've been talking to others on my immediate team that's been here for awhile longer and they are tasked with pretty much the same exact things on a daily basis. I'm in my mid-30s, I thought this position would've provided more advancement. I don't want to waste my time and do things I did early on in my career.

    My question to you all are ... what would you do at this point if you were me? Is it too early to think about finding another role elsewhere? Should I stick it out for X amount of months? I am just a bit lost at the moment. I am not miserable coming into work but the lack of challenging work is making me question my decision on picking this job.

    Feel free to fire away with any comments or questions. Would love to hear from you guys!!!

    submitted by /u/gs_dubs413
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    Help please

    Posted: 27 Feb 2019 08:17 AM PST

    I'm recently unemployed. Worked in customer service call centers for quite a few years and not wanting to do that again. I have an associate's degree in business administration and starting school in April for IT management. I have basic coding skills and working on getting certified in C++ what entry level jobs could I do?

    submitted by /u/thatsnotmyname_01
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    Best Route from No IT experience to Working with Cloud Technologies?

    Posted: 27 Feb 2019 08:08 AM PST

    See title. What is best path to take in the term of which certs, and in what order. I was thinking I should start with the A+ and then get a help desk job to start my IT experience. Then go for the Net+. Then would it be smart to go straight to the Cloud +?

    How should I go from $0 to $100K salary job and wind up in Cloud?

    Thanks :-)

    submitted by /u/ice_cold_sandwich
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    What interview questions should I expect today?

    Posted: 27 Feb 2019 04:14 AM PST

    The title is: Telecommunications/Network Technician III. I have NO idea how they're even scheduling me an interview for this state job because I have no degree and zero certs, but I had to call out of work today to go.

     

    Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

     

    TELECOMMUNICATIONS/NETWORK TECHNICIAN III

     

    Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.

     

    Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.

     

    Provides customer service through central help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution.

     

    Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems. Advises and trains users on the operation and capabilities of hardware and application software.

     

    Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals. Coordinates network expansion with agency technical staff, consultants, contractual vendors or OTM.

     

    Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

    At least two years experience administering computer data networks including troubleshooting, diagnosing and resolving computer data networks problems.

     

    At least two years experience installing, testing, and configuring computer data networks including the associated wiring, and network dependent devices and infrastructure components.

     

    Knowledge of computer data network design or redesign.

    submitted by /u/GoneOffGrid
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    IT Help desk to Security Analyst

    Posted: 27 Feb 2019 07:53 AM PST

    Hello everyone,

    Currently I am a 20 year old that is a Junior in college studying Information Systems. 8 months ago I obtained a help desk coordinator position at my local school district. As much as I am enjoying my time here I have a strong passion for Security. I am currently studying for Sec+ as well as eJPT. My school also offers a masters program in Cyber security that I plan on taking. as well.

    Is there anything else you guys recommend me doing? I'm trying to have a strong resume by next summer as I will have my BS by then. Thank you for any feedback/recommendations!

    submitted by /u/csalas9
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    Job Negotiation Advice

    Posted: 27 Feb 2019 07:42 AM PST

    Hi Everyone! I have a call this afternoon regarding potentially negotiating an offer for a PCI DSS Consultant. Could anyone give me some tips on negotiation that worked for you? I would be on their track working towards the required QSA certification. It's a remote position with up to 50% travel, but relocation to Los Angeles was floated during the interview, as well as a competitive salary. Does anyone have any advice for cross-country relocation negotiations?

    Furthermore, would 80-90k be a reasonable salary to negotiate towards given the area? I know that this type of IT security consultant tends to pull a higher salary then SOC or HITRUST, even at the beginning.

    submitted by /u/HelloKittyKillz
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    Where does Business stand in IT?

    Posted: 27 Feb 2019 07:27 AM PST

    My goal is to go into Network Security/Cyber Security or be a Network Technician. I'm going to school for a degree in that field... But I've been growing a lot of interests in businesses and how capitalism as a whole works and comes across. It's not a passion but its a strong interest. Do business and IT mix at all? What career options are out there? Education behind it?

    I may not be looking to necessarily change my degree or plan, but I'm just keeping my mind open and looking at other options that are out there?

    submitted by /u/Pinanims
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    Senior Security job in Canada - Fair salary?

    Posted: 27 Feb 2019 03:24 AM PST

    Hi all,

    Posting for a buddy. He doesn't Reddit, but is asking me for my advice.

    He's in Security, but only recently in the past 2 years. He's been in IT for 18 years in various aspects. His last job he was a manager of his department, albeit small.

    He currently makes 72k as an analyst, and is interviewing for a job with a global natural resources position for a "level 2 security analyst". The job posting was quite generic and didn't really offer any unique insights into the position.

    Had his first interview with HR, and when he was asked what was his salary expectations, he said between 84k and 88k (somewhat arbitrarily). May or may not be including yearly bonus. He doesn't know. There was a bit of a language barrier with the HR rep so it got confusing and then they were out of time so he didn't get clarification.

    Next he interviewed with the hiring manager, who is also the company CISO.

    He learned the security program for this company is still maturing. They haven't implemented a strong program in Canada as of yet, and the manager says the role included travel to the various locations and working with local people to work together and implement more security controls.

    The Manager knows they have a long ways to go about it, and are being transparent about it during the interview. Manager indicated they have a lot of work to do and a 15mil global operating budget to do it. Manager is not based in Canada, so the role will be self-managing on a day to day basis.

    So if he got the job he'd be the only analyst in Canada besides one other guy in Toronto. Position can be based out of his small hometown with some travel to the city as necessary.

    He felt the interview went well and he's expecting an offer. He's thinking now that he understands the position better, and how much work there is to do considering how he'd be taking the lead in building out the security program, that he asked for less than he should have.

    Any suggestions or advice on how he can communicate this in a professional manner?

    What do you think is a fair salary range? I suggested to him 90k to 96k. Is that reasonable?

    Thanks in advance from both of us!

    Edit: spelling

    submitted by /u/NewfNerd
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    IT SA/BA role - Ph

    Posted: 27 Feb 2019 07:09 AM PST

    How can I get into a systems analyst or business analyst job in the Philippines?

    I think I'm under qualified and my resume says so too :(

    Brief background from my previous employment; I did a little web maintenance using CRMs like Joomla (site was already up by the time I was hired) and Wordpress (site was outsourced), but that was just that.. most of my work was designing marketing materials and reports. Moved to my 2nd employer since I thought I'd be doing system design (me being on the business unit side), lo and behold I was doing user support. I was not even close to being part of the development team.

    I'm willing to take an entry level position but which company should I apply to?

    Thanks!

    submitted by /u/centen0
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    Your biggest shock in terms of skill-challenging tasks

    Posted: 27 Feb 2019 06:22 AM PST

    Hey guys, appreciate the good vibes and answers thrown into this community. I have a question regarding networking jobs common knowledge. I'm not an IT myself, I only have 2 years of xp as a telecom call center support tech. I actually am near closing a degree in something totally unrelated. I've been looking for ways to learn more about networking as I truly enjoy working with various elements around it. Problem is I can't seem to find what I'm truly missing in terms of knowledge/how a network is setup. I feel like I'm close to get and understanding on 'everything' and that I'm getting to a point where I should have an opportunity to try a hands-on experience. So, I'd like to know what shocked you the most in terms of skill-demanding tasks you did'nt feel you were prepared for as an IT? Then I might be able to challenge myself on specific networking subjects.

    submitted by /u/kinda4rth
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