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    Tuesday, February 26, 2019

    IT Career The Bright Side of I.T | Good career growth, great pay potential and work from home opportunities

    IT Career The Bright Side of I.T | Good career growth, great pay potential and work from home opportunities


    The Bright Side of I.T | Good career growth, great pay potential and work from home opportunities

    Posted: 26 Feb 2019 02:57 AM PST

    Over the last week i found myself reading a lot material about depression, substance use and suicides among I.T pros. It is sad that these things exists and are high in our industry compared to others and need to be addressed. However, i also was able to find comfort in the fact that there are also a lot of people out there who find joy and happiness working in I.T.

    I.T is one of the few careers that has very few barriers to entry. Furthermore, those that are very good at it (no pun intended) have potential to make 6 figures in no time. There are a lot of vacant high paying I.T jobs posted everyday and employers are increasingly offering more perks like work from home opportunities, free bean juice (coffee), PTO and tuition reimbursement. People have choices to jump ship and even switch tracks (like from sysadmin to security or devops). This is indeed a great season for those working in I.T.

    I never thought i will be able to live a comfortable life with my economics degree. I.T gave me some financial stability that i have always longed for. One can appreciate this if they had once lived paycheck to paycheck. Some say money doesn't matter, but it sure helps- especially if you enjoy what you do.

    So, while its not easy to work in I.T, and it can cause some serious mental health and substance abuse - A lot of people find joy and happiness in I.T.

    #EDIT: I just wanted to add that i also work very hard, i am a fast learner, i have a home lab and i spend a lot time learning. I also have a blog and a youtube channel (with over 1k subs) that i update regularly just to keep my skills sharp and share what i learn.

    ***I am just putting it out there just in case someone else was in the rabbit hole reading about all the negatives about I.T***

    What are your thoughts on this?

    submitted by /u/lmakonem
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    Anyone else have no clue what they want to do with their careers?

    Posted: 26 Feb 2019 06:22 AM PST

    I'm mid 30s, been in IT professionally since I was 21. I've done a bit of everything...minor development work early in my career, lots of desktop support, some minor networking, server admin, virtualization, various odd projects, SCCM...list goes on and on. Some things I enjoyed, mostly the stuff dealing with people oddly enough, and some I really hated due to how it intruded on my personal time (like being a sysadmin and constantly working 7-5 and weekends/nights around maintenance windows).

    After 15 years of IT I've realized I have no clue what I want to do. I've been asked several times over the years what I'm interested in or passionate about, and I've never had an answer. Nothing I've run into gives me a thrill...sure, kicking off a new project or wrangling in some piece of tech is fun, but it's fleeting. Not ever day is like that.

    Recently, with a mentor, I revisited development and found creating things to be fun but daunting due to how much there is to learn and know...from coding best practice to UI to needing to know multiple languages...it was a hell of a chasm to gaze into.

    I feel like I'm way behind my peers. I went to a shitty college so it's hard for me to really know how the guys I graduated with are doing due to the fact many of them never even got IT jobs. However, looking around I see team leads and managers younger than me or at about my age...and I'm sitting here as a desktop guy. Granted, I'm quite happy with compensation and benefits so no complaint there but I feel very unfulfilled. I've got little drive to learn anything new at this point because I see no path I *want* to take.

    Anyone else been here, or mentored someone else that was? What is there to do when nothing seems worth the effort?

    submitted by /u/JethroByte
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    Desperate need of perspective and direction.

    Posted: 26 Feb 2019 09:35 AM PST

    I'll try to be short and sweet. I apologize in advance for typos that occur while typing this up on mobile.

    I got my first IT job in 2017. Help desk for a large national restaurant chain. I loved it. Learned a ton. We worked almost all of our own tickets start to finish with very little escalation. Work life balance was great, but it was a drastic pay cut from my previous none IT job. So I devised a plan to quickly advance.

    I obtained my CCNA and CompTIA Trifecta in 2018. I was approached by an ISP for a job supporting Enterprise customers. It was a 30% pay raise so I jumped. They pitched it like it was going to be mostly layer 2-3 work. BGP,MPLS,etc. They mentioned there was some layer 1 work with circuits and muliplexers.

    As it turns out the role is basically 90% T1 circuits going down, testing them and making sure they get repaired. I could get over this fact by itself even if I don't enjoy it and it's not what was pitched. I could eventually move up I'm sure and get more on my plate.

    In the interview I also mentioned I couldn't work third shift due to having an infant at home. When I got my offer they didn't mention a schedule. So I asked that day. 3 months later I still have no permanent schedule I can plan my life with. However third shift is now "on the table". I've asked multiple times and I never get a straight answer. Here we are 3-4 months later. I have no clue what my schedule will be. I just know they aren't leaving me on day shift forever.

    Now add in the fact that this is an absolute cluster fuck. I've never seen a more disorganized organization in my life. It took them 40 days to get a working desk phone on my desk, that I NEED to call customers and consult with them. I had to use my personal cell phone in some cases. There are literally dozens of examples like this that I won't belabor. This is just the most egregious to make my point.

    The next detail will give away some key indentifying information but the company is quite literally bankrupt. With Google and brain power you can figure out the details. So now there is a huge uncertainty hanging over my job every single day. Will I be laid off? Who knows. They say don't worry but when the company is in this position, there are going to be some lay offs.

    So here I am. Stuck at a disorganized, broke, company. Doing a job I don't enjoy, with no clarity on something simple like a schedule. The stress of potential layoffs coming, This place is the 7th level of hell and I'm only a few months in. My commute also went from 15 minutes to 45-60 minutes with traffic. That commute on top of everything is draining my soul.

    My question is. What is my next move? I'm applying to jobs every where I can. I'm in a shitty IT market. Everything is either help desk or Senior Engineer with CCIE level experience. My former employer has a no rehire policy. Period. I already explored that. They told me that when I left, so it's not surprising.

    So Reddit help. Be gentle. I realize I made my choices and ultimately must deal with it. However any guidance would be great.

    submitted by /u/Throwawayaccoutzzx78
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    Getting my foot into Windows Server work?

    Posted: 26 Feb 2019 07:48 AM PST

    Quick background info:

    -2 Year Associate's in IT.

    -1 year in Help Desk at an MSP.

    -Touched a lot of client servers in last job.

    -70-740 & 741 exams completed, finishing up 742 this week and going for 744 next week for MCSA and MCSE in Windows Server 2016 respectively.

    Left my MSP job because of the overworking and toxic work culture there and apparent insanity of management who, a week after I left, summarily terminated their 2 most senior employees because they raised complaints about working unpaid and uncompensated overtime. Wouldn't have left otherwise given the access we had to client environments (everybody shared the same domain admin accounts).

    New job as a DoD contractor was advertised to me as a Cybersecurity Analyst position, then they said it would be Desktop Support, then after the interview they said they'd like me to write Powershell scripts for their Exchange Server, then after starting it seems like it will be pure Field Technician working on desktops & laptops only. Needless to say I'm not going to be amused if I finish my MCSE for Windows Server and they decide my time is best utilized being a Field Tech.

    Kind of wondering what my best approach is in this situation. Job market for IT here is a bit small. DoD pretty much dominates the entire market, but any kind of Systems Administrator position seems to demand 10+ years of experience in prior experience (and that doesn't seem to be an empty wish list, they list a lot of technologies that seem to back that requirement). Both DoD and private sector seems to have an interesting dynamic where they either want you to run cables or fix desktops or they demand 10+ years of prior systems/network administration experience with no middle ground in between.

    I figure I have a few options:

    -Keep my current job and apply for other server/systems admin jobs that don't demand 10+ years of prior experience (only seems to pop up once every 2-3 months).

    -Save up money for a move to another State (estimate $10k minimum).

    -Go back to an MSP, not my last employer but I would still expect to work 60 hours a week without overtime pay and being on-call, which was part of why I left my last job.

    Kind of wondering if you were a hiring manager, what more I can do to get hired into server work if MCSA/MCSE on the subject matter is not enough?

    submitted by /u/N7Valiant
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    Is there a discord server for this subreddit?

    Posted: 26 Feb 2019 09:58 AM PST

    If there is then kindly share the invite code.

    submitted by /u/oliverdgr888
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    Advancement and no goals... advice?

    Posted: 26 Feb 2019 09:47 AM PST

    I'm faced with two problems at the moment. Insight: I'm almost 30 and have worked in IT for 10+ years. Computer repair/customization/virus removal at a local franchise for several years, help desk as a secret clearance contractor at a military hospital for several years, 3+ years as a data engineer, now level 1 help desk (past 6 months).

    1) I took a new job about 6 months ago as a level 1 service desk analyst. My last title was "Data Engineer" so it's definitely a downgrade but I was aware of that and okay with it. I got to move half way across the states for the job and it's a world renown company in the cyber security industry.

    I was even more okay with taking the job title cut because A) the pay was better and B) the company promotes advancement, or so I was told. In my interview I explained that in the past I've been promoted quickly due to my experience and proving myself quickly to new employers. My now-supervisor told me she was promoted from level 1 service desk to service desk supervisor within 2.5yrs. So I was excited that promotion can happen so quickly here.

    Well, I accepted the job and it's been great. Sure there are challenges and things that really need improvement here but what job doesn't have those. Fast forward to several months into the job and I asked how I could gain level 2 service desk. My supervisor then told me that I employees have to stay in the same position for a full year before they're promoted AT ALL. At no point prior to this did ANYbody tell me that. Since starting my management has hired an additional tier 2 externally, they've promoted another person from within the company laterally to fill a tier 2 spot, and now I'm told my supervisor is interviewing to fill another tier 2 spot. I'm getting super frustrated because they aren't considering me for tier 2. I have multiple other tier 2 coworkers who have been telling management that I should be made a tier 2 (they did this of their own accord, I had no idea they were recommending me) and I know that my supervisor really likes me. Hell, the director for my entire department has told me in front of half our team "I wish I had 12 more MrSavvy's on our team, he's the best kind of employee we could ask for."

    So why not promote me?? I know promotions in less than a year are "allowed" if there's business justification. Honestly I already do the work of a tier 1 and 2, and I think they couldn't find another tier one as good as me right now so they don't want to promote me. That's just a hypothesis though.

    2) My second dilemma is I don't know what I want to do. Like, I don't have a passion. I'm in IT because it comes super easy to me and I have a solid background in tech. But I need to get off the service desk and I don't know what I want to do. I think I might be able to get a sys admin role at this company but I don't know if that's what I really want to do. I thought I wanted to be a security consultant but I don't know about that anymore. Next I thought I wanted to work on the attack and pen team, but I've never really hacked anything or tried to go anywhere I shouldn't. I'm actually kind of a rule follower, so I don't think I'd make a good fit for attack and pen. Even though I'm extremely analytical and problem-solving-minded.

    Have any of you been at a place where you didn't know what route to take in IT from service desk? Did you find your way? If so, how did you decide what to do?

    Thanks for reading!!

    submitted by /u/MrSavvy
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    Interviewing for a SOC position tomorrow

    Posted: 26 Feb 2019 09:05 AM PST

    I'm currently a NOC intern planning on going full time with the same company at the SOC. Major is CIS with focus on infosec and business process management. I passed the phone interview with the hiring manager last week. Tomorrow, I'm going to interview in person with 1st and 3rd shift hiring manager (this position is for 3rd shift). What kind of questions, technical or not, would you ask me? I'm also meeting with the team and they'll be seeing if I'm a good fit. Any advice would be great!! Thanks

    submitted by /u/cloudninexo
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    Questions for a Tech and Beer Meetup

    Posted: 26 Feb 2019 08:42 AM PST

    Hello fellow IT people I come baring questions, I have been deciding if I want to go to a tech beer meet and great but I have some questions before I make my decision. From what It looks like it's very casual event so I am not going with the intent to push my resume but just create some connections. Little background about me I am a junior college student with my A+ working as a Jr. IT admin so my technical knowledge is not very vast.

    Questions I have though: • What type of environment should I be expecting ? • Do recruiters go to these type of events? If so should I bring business cards • How can I ask for a mentor with out being too pushy ? • Any tips from past experiences you've had with these type of "Tech" meetups? • Is bringing a notebook/pad too much ?

    submitted by /u/Kennyp0wer
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    System Administrator at a new office

    Posted: 26 Feb 2019 07:44 AM PST

    Hello,

    I am currently interviewing for a System Administrator position with a MSP that is opening a new office in the Chicago land area, the company comes from out west and has clients in the area and they see the need to open up a new location.

    The position would be the first hire to this office and would take on the majority of responsibilities for the area. The role expectations are what you would expect. There will be travel but to what extent is unclear due to the new office and how they will be sending people out...so not sure on the amount yet

    Monitor backups Creation of accounts repairing equipment ordering Monitoring of servers/desktops ect

    For this kind of position, with 3 years of experience and 2 years as a Network Support Engineer what would reasonable salary expectations be? I do not hold any certifications at this time.

    I was looking between $60-65k per year.

    submitted by /u/abschatten
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    Should I be an expert after 6 weeks? Discouraged.

    Posted: 26 Feb 2019 07:19 AM PST

    I am a new helpdesk employee in the west coast area. I work for a mid sized company with a pretty small IT team of about 20 people. The company uses lots of internally developed apps that are built in MS PowerApps. This is the start of my 6th week. They had one help desk guy before me who has been promoted to a different department, and he spent about a week and a half with me "training". I am pretty solid with computers, I have a degree in IT, and I was really excited to get a job here. Now I am the only helpdesk guy. I feel like most of my day is spent dealing with weird outlook problems, weird OneDrive problems, and mostly weird issues with their in-house developed apps that seem rigged together at best. I've never used these prior to working here, and I've never used onedrive in an enterprise environment so it's all new to me.

    I am still new and I feel like I never got nearly enough training. I ask a lot of questions and the guy who "trained" me seems generally annoyed any time I ask him a question. Yesterday was a tipping point where I needed help and he basically told me to figure it out myself bye. When I ask my boss questions he marches me over to the old help desk guy and asks my question to him, almost as if passive aggressively saying "why didn't you just ask him in the first place. " My boss then seems annoyed and walks away.

    I took this job to get into sysadmin eventually. I have a fairly robust home lab and feel like I am pretty good for my level at more advanced computing, but these home grown "programs" are so poorly designed and implemented I HAVE to ask questions.

    At this point am I expected to be an expert on everything? I feel like I am being treated that way by everyone. Is this normal? I'm feeling pretty discouraged.

    submitted by /u/BellsBest
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    Offset Remote Job Hours 12-8pm vs 9am-5pm Remote Work?

    Posted: 26 Feb 2019 06:50 AM PST

    Hi all,

    So I have this offer where I my shift would be 12pm-8pm (Mon-Fri), I've always been a night owl so I'm leaning towards this shift. There is a 9am-5pm (Sun-Thurs) shift available too, I'm just wondering if anyone has had experience with offset times of shifts.

    I intend to also work from a co-working space some days because I feel more productive working outside of my home every so often and it's healthy to get out.

    What are the pros/cons you've found by working a different set of hours than 9am-5pm or 10am-6pm.

    I usually go to tech meetups after work or watch news/prime time TV, but most of it is all a waste of time and there's always a news program on at 11:30pm any way.

    Thank you.

    submitted by /u/xc3llerator
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    If I wanted to transfer into the tech industry from a retail sales/hospitality background and and make the most amount of money, which way should I go?

    Posted: 26 Feb 2019 06:44 AM PST

    I'm feeling in a financial rut and I want to work towards having more and the tech industry seems like a good direction to go. Advice and tips wanted and needed!

    submitted by /u/nicecuppaT
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    Recent Graduate - Not sure what to do

    Posted: 26 Feb 2019 06:05 AM PST

    So a little background: I recently graduated from a well known STEM school in my area in CIS. I worked as a software development intern for 9 months, but left in December because I no longer lived in the school area(big mistake leaving). Most of my development experience is in Python and a bit of SQL.

    I'm currently having trouble finding a job that fits my skill set. There are other things I've learned in school that I'm comfortable with the basic stuff at least(web development, PL/SQL, C++), but I've come to learn without job experience employers tend to look the other way. Many jobs have rejected me because of lack of experience, but encouraged me to apply again once I get around a year under my belt.

    I don't want to take a job paying under $20/hr, especially considering my software development internship was paying $27/hr.

    I've been offered a spot as a jr. project manager, but I'm not sure that's the way for me to go because I won't be able to leverage my technical skills.

    Should I just take the PM job or continue searching? 21 years old and I graduated in December. I'm very eager to start my career.

    submitted by /u/throwmeout12496
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    What's the difference between Computer Engineering and IT Engineering

    Posted: 26 Feb 2019 01:50 AM PST

    Looking at the job market. College deadlines are approaching and I have several colleges with both IT and Computer Engineering majors available that are asking me to accept or deny. Not sure which major to pick because... well I really don't know the difference. Can someone explain what these two fields do in detail please? thanks!!!

    submitted by /u/itorcopmscieng
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    Any advice on how to get my first IT job?

    Posted: 25 Feb 2019 11:53 PM PST

    I'm not looking for a high level job, just something to get me started in the IT field and bring in some money. I've applied for a lot Tech support, helpdesk and IT internships and I guess I have to play the waiting game to see if I can hook any responses

    submitted by /u/mikeynike953
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    Phone/Video Software Intern Interview

    Posted: 25 Feb 2019 11:25 PM PST

    2nd CS student here! Have some video/phone call interviews this week for full stack intern, software analyst intern and quality engineering intern. I know I should expect technical questions, but how exactly would they ask me to solve questions through the phone/on video? Would I just talk through it, am I allowed to use paper and pen to solve it then hold it up to show them/talk through it?

    My skill set: C, Java, Python, HTML/CSS, Linux/Unix, Git, AndroidStudio. Have a little experience with Django. If they ask me something I don't know (say SQL), what would be an appropriate answer? I've had a bad experience where I was interviewing for a Java intern position and they asked me about PHP and SQL which I didn't know about and I was caught off guard.

    Any other general tips/advice would be appreciated! Thanks in advance!

    submitted by /u/tater_thot_
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    Career change advise

    Posted: 25 Feb 2019 11:22 PM PST

    Im working as an IT L1 engineer for last 5 years , and im really done with it, I'm really trying to learn more to change this Helpdesk work!

    Im looking to change my career to IT Security.

    So I'm taking any available work in the company so now i'm doing L1&L2 support and some L3 support job like managing the SCCM and our enduser backup and Cisco AMP and Cisco Call manager and Cisco Umbrella, I took CEH and CCNA and ITIL as well, but still no luck to find any work related to IT Security no body even calling me!

    Any suggestion or tip to help me out or let me know maybe im missing something?

    submitted by /u/kareemalhourani
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    What are common interview questions for a security analyst position?

    Posted: 25 Feb 2019 03:23 PM PST

    I have an interview for this position and would like to be well prepared.

    Would this contain any questions about particular types of viruses?

    submitted by /u/DRSteelers
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    Summer 2019 Internship

    Posted: 25 Feb 2019 10:30 PM PST

    I'm a sophomore at a state school and I've applied to almost every internship related to/somewhat related to my major (MIS) in my area. I've had a phone and video interview and a few in person interviews that I turned down because the companies seemed super unheard of (don't know why I applied to begin with haha, also I'm interning right now at a startup so nothing against unknown companies, I just want to get experience at something with more than a few handful employees).

    I haven't really heard back from the companies that I'm actually really interested in. Could I still apply for an internship in late February and March at a decent company and get an offer?

    I want to do something along the lines of a business analyst internship. I'm basically applying to any new postings that are related to business analytics on LinkedIn, Handshake, Indeed, Glassdoor, and Google. Every single day.

    Do I just need to wait longer? I'm getting really frustrated because I'm not really hearing back from the ones that I think I have a decent chance at (the local ones where I know kids from my school and major interned at).

    submitted by /u/rubizstudent
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    Network Analyst Interview Wednesday. Please help

    Posted: 25 Feb 2019 05:25 PM PST

    I have an interview Wednesday for a Network Analyst position with the company I currently work for. I work very close with the team already. And was urged by the managers of both departments to apply. I have done very well in my current role where I have gained a high amount of respect and visibility for the hard work I have done. I let my network + cert lapse years ago since I was in a position that didnt utilize the knowledge whatsoever and forgot most of what I learned. I have been trying to brush up on some of the terminology but what I really need is some scenarios where I can research and "troubleshoot" the answers. In this role o will be working with Cisco routers, switches and firewalls. Any help will be much appreciated!

    submitted by /u/Be11erophon1986
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    What happen's if you work in IT SUPPORT for TOO Long?

    Posted: 25 Feb 2019 08:57 PM PST

    I been hearing some things how people start seeing you as a lifer, unmotivated person, or someone unable to advance in the IT Field if you been a Telephone/Desktop Support Jockey for many years.

    I been an Onsite Repair Tech for 7 years at a small company mostly doing L1 and L2 IT work but there's no room for advancement since it's very small company.

    I personally don't mind the job , like the people, the benefits, hours and working with a pretty reasonable boss.

    Is there a Social bad Stigma if someone works in Desktop Support for too long ?

    Do your chances of getting an IT Support job shrink after working in it for way TOO long?

    submitted by /u/Mark34443
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    Does anyone else feel that that amount of skills and studying in tech is disproportionate to other careers relative to pay?

    Posted: 25 Feb 2019 05:03 PM PST

    this is mostly aimed at entry level since im sure late career potential is higher but im browsing random jobs for post graduation, i work support/maintenance/projects IT at a small company making an ok $20 an hour, and looking at all these full time jobs, and i come across an HR position asking for 1-2 years experience and bachelors degree with 70k salary and pretty much just communication skills. meanwhile im scrolling full time jr sys admin with huge list of skills that i dont have for 55k salary. (nyc btw)

    something isint fair imo

    submitted by /u/SomeUglyGuy32
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    Is it normal to have to pretend to work? Is it normal for a supervisor to ask someone to leave?

    Posted: 25 Feb 2019 04:59 PM PST

    Background: I'm a full time student and work part time as a support technician at my college. There's usually a very low amount of tickets and work to do in general. Supervisor never gives us anything to work on between tickets or when slow. When he does assign work if ends up being something like organizing some bins in the back (<30 mins of work).

    Our desks are open and the supervisor gets mad when anything not work related is on screen. Also there's usually 3-5 people on the clock at once and he asks for someone to leave when it looks like there's no work. I never knew I could feel both so on edge and bored out of my mind.

    Is it normal to have to pretend to work in help desk/ entry level IT jobs? Also, is it normal for a supervisor to ask someone to leave even when scheduled to work?

    submitted by /u/imherefornsfwhehe
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