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    Tuesday, December 4, 2018

    IT Career Micro managing. Is it normal?

    IT Career Micro managing. Is it normal?


    Micro managing. Is it normal?

    Posted: 04 Dec 2018 05:56 AM PST

    So I work for a pharma company and we just went through a merger and are absorbing another company. This means a shift in leadership obviously.

    Before I dive in, I've been with this company for almost an entire year now and it's had it's ups and downs. I have to say, I don't have a degree and I managed to get the job based on the little knowledge I had and have been learning ever since, and I've learned a ton. Anyway.

    I pretty much handle ALL the IT work now. I've learned how 95% of the systems run and for a few months I was wondering why my boss was even keeping his job. Upper management hates him (CEO, COO, EVP's) but for some reason they won't get rid of him. For the past few months I've been so busy every single day making sure everything runs and stays running efficiently while my boss sits in his office for most of the day and shops online.

    Now we have a new boss. He's from the other company and is an older gentlemen who seems pretty cool, the only issue is it seems he wants to totally micro-manage. Every single day I have to send him a report of everything I've done from now on. I would understand if it was for a month as a test period or whatever but I feel like it it's kind of a slap in the face at this point considering that I've been the one taking care of everything and now I have to prove it to this new guy, just because that's how he roles? Don't get me wrong, I don't mind doing it... but everyday, from now on, seems a little bit much. Best part, my current boss, the one who does nothing, is exempt from this rule and I actually have to CC him on the EOD report as well.

    Does this seem fair? I feel... almost targeted? I don't really appreciate being micromanaged when honestly, on my own I was managing myself pretty fucking well.

    If I'm wrong, be gentle.

    submitted by /u/Nymphohippo
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    Need a Roadmap. Help! I am a student of BS IT(Information Technology). Please Advice.

    Posted: 04 Dec 2018 04:16 AM PST

    As a student of IT.
    I want to know the careers in this field.
    what will I become after doing Bachelors in IT.
    and what skills or languages I should learn.

    submitted by /u/Sajeel786
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    Getting a full-time job at a Ski Resort doing IT?

    Posted: 04 Dec 2018 09:09 AM PST

    So basically I'd like to find out if there are IT jobs at Ski Resorts in my area (Rocky Mountains). I've looked up jobs on indeed.com and glassdoor.com, but both attempts were unsuccessful in finding anything IT specific for a resort. I'm a system/network administrator with 5 years of experience. I've also done help desk support so I could fill a "jack of all trades" if necessary.

    Surely Ski Resorts have IT positions, they have plenty of communication equipment. Does anyone have any experience with a job like this or could someone give me some info to get me pushed in the right direction so I can look up job postings? Thanks!!

    submitted by /u/MoistMacaroni
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    IT Recruiters

    Posted: 04 Dec 2018 08:59 AM PST

    i hope this doesn't break the "no recruiting" rule, but i was hoping to get some input on which recruiting companies people here prefer, or are considered good for IT specifically.

    submitted by /u/I_Have_A_Chode
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    Path to Linux sysadmin

    Posted: 04 Dec 2018 08:44 AM PST

    Hello all, I'll try to make this sweet and simple.

    Background:

    • AAS in IST: focus on Networking
    • Sec+
    • CCNA
    • currently working on RHCSA
    • Just passed one year mark as a Datacenter Tech for a big company

    I'd like to do Linux sysadmin work, maybe devops. My current pay is better than most jr. sysadmin jobs, and I'm not able to land a sys admin position yet.

    I'm thinking about taking a Network tech lvl 2 position for a pretty big company (you can guess). Would this be a worthwile stepping stone to sys admin? I'm still looking for jr. positions, but most of them would most likely be a pay degrade.

    submitted by /u/OminousDrDrew
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    Questions about Staffing Agencies

    Posted: 04 Dec 2018 09:22 AM PST

    Hello, all! I have a few questions for you guys that have worked for staffing agencies.

    I recently got recruited by a staffing agency that will have my resume on file for potential openings around my area. I am an upcoming graduate with a Bachelor's in IT and 2 years of internship experience.

    1. Generally, how do they work in terms of supplying jobs?
    2. Do I have to only be committed to them, or can I find a full-time job without them?
    3. If they find a job for me, is it okay to decline it without fear of them removing me from their service?
    4. Is it okay to interview with a different staffing company while still being a part of another?

    Thank you for your help in advance! I apologize if my questions are weird or vague; I am definitely new to this. I will clarify any questions as needed.

    submitted by /u/quietos
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    Path way towards cyber security and certifications.

    Posted: 04 Dec 2018 06:52 AM PST

    Ok so I'm currently working at Comcast as a level one technician. I'm going back to school to finish up my associates degree in information systems also. My goal is to go into cyber security. I know I have a long way to go and a lot to learn. My question is what path should I take and what should I start studying. It's hard getting my foot in the door with no experience and four year degree( working on that ). I'm building my first pc soon to get familiar with new software , going to try and learn coding , and do school work.

    submitted by /u/matrixg_host
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    Just turned down my first offer for help desk

    Posted: 04 Dec 2018 09:02 AM PST

    BACKSTORY:

    So I've been in sales since I got out of high school (6 years) and have been wanting to transition to IT for a long time. I'm working on my degree and don't have any certs currently but have experience at big companies that had me working on with a ticketing system and troubleshooting with customers.

    Well after being let go I decided while applying to new sales positions I would start applying for help desk jobs too. After applying to everything under the sun 2 finally called me to interview me.

    1st company: Phone interview, then in person interview, then another. At the end of the 2nd in person interview the interviewer said that he would get me back in to have the final interview and that he thought I did well in the interview. Now its been 3 weeks with no communication from him. I emailed the 1st interviewer and he replied he didn't know where they were in the hiring process and that I should reach out to someone else. When I asked for the contact email of that other person he never replied.

    2nd company: Phone interview, online technical test, in person interview. I nailed the technical test as it was easy and they let me have a bunch of time. In person interview I killed it. Today, the day after the in person interview, they message me wanting to offer me the position and asking me to call them back. Here is the problem: they pay was less than most other help desk jobs in my area and way less than the national average. Like 9k-13k less. In the interview the interviewer talked about their turn over as people advance to other jobs in other bigger companies and how slammed her team was right now (red flag). So I know that they start you low with the idea that they will keep their turn over high so they can pay less. I didn't know it was so low until the offer as most places don't post what the salary is in the job description online.

    I guess the reason I am making this post is to ask why some companies would want such high turn over and make their pay structure such as to encourage people to leave for a better paying area?

    I've been thinking of going the military route to try and get both experience and also the means to pay for school as my FAFSA is almost over. Has anyone done this or have experience with going from military tech to civilian?

    submitted by /u/XRantX
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    I'm lost with the direction of my career

    Posted: 04 Dec 2018 08:24 AM PST

    I'm relatively young (23), working helpdesk at a large company(with a lot of networking) pursuing my CCNA, AWS, and CEH. Anyone else feel lost as to what to do next, when I look at job listings they all require a 4 year degree (I can't afford college nor do I have time for classes), and along with studying and working (I've gotten to this point by dumb luck and the little experience I had as a sysadmin at a small business), I don't know what the next move should be, I know my CCNA will be valuable but that won't matter if I don't end up on the right people's desks due to lack of a degree. Im pretty much at a loss of words here with how lost I am right now. If you were in my shoes what would your next move be?

    submitted by /u/holdmydickformebro
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    Not sure what Job I am applying for...

    Posted: 04 Dec 2018 05:28 AM PST

    I would like to be able to list my IT experiences and hopefully that will help people give me some direction toward what positions I should be applying. I have recently been applying to Network Engineer/System Administration/DevOps positions and I'm not sure I'm really focusing in on my talents when I interview. I think a (Junior) DevOps position is my goal, but I started out just looking for basic Linux Admin positions, and I seem to still be having trouble.

    I currently work for myself as an information technology consultant in a major metropolitan area with individuals and small businesses as well as engage in web development services for a small group of clients. I have extensive experience building, troubleshooting, and servicing computer hardware including desktops, servers, and mobile devices. I enjoy the hands-on experience maintaining and upgrading workstations and servers, as well as the personal experience of interacting with the customer and being able to convey the knowledge they need in order to operate optimally.

    For my personal business, I maintain multiple whitebox servers running Linux/Unix which are able to be connected through a VPN combined with Dynamic DNS. These servers maintain a variety of services including Nginx, Let's Encrypt, MySQL, and PHP for web development as well as Dovecot, Postfix, Spamassassin, ClamAV, and Amavis for Email. All servers are run with LVM and snapshots are backed up locally and remotely with a combination of RAID, Rsnapshot, and SSH. I currently use pfSense for VPN and routing services and have used Dell Sonicwall, Cisco, and Ubiquiti in the past.

    I am well versed in Windows, Linux Mac OS, iOS, and Android. I can work with Bash and command-line interfaces, and I have experience with scripting in Python. I have a strong background with TCP/IP and networking protocols but my terminology isn't so great. I compile most of my own services that I use.

    I do not have much production experience with VMWare, Docker, or tools like Ansible. Specifically Docker and Ansible seem to be very much desired in enterprise environments, and I would like to focus my efforts on those services when learning new technology. I am also not the best with Active Directory/LDAP and Microsoft Server services as I just don't use them that often, but understand what they do.

    I am familiar with participating in communities like SpiceWorks, StackExchange, and IRC chats, as well as being able to refer to the documentation or sift through GitHub help requests. I suppose I can now add Reddit to that list.

    I appreciate any help. Its been over a week since my last solid response. I don't want to exhaust all my options before the year is out if I'm doing it wrong.

    submitted by /u/IfThatsYourAtaWheres
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    Side gigs

    Posted: 03 Dec 2018 02:55 PM PST

    I have a full time IT job which pays pretty well and requires only part of my mental and physical capacity. I'm looking for opportunities to keep the rest of my personal resources to use. I have a lot of training and experience and am particularly interested in cloud infrastructure (AWS or Google). I also find Angular development fun and exciting. I'm aware of sites like Upwork. Are there any other ways that I could find opportunities like this?

    submitted by /u/CaliforniaSteven
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    Tips for getting in at Verizon (info sec)

    Posted: 04 Dec 2018 05:04 AM PST

    I just applied for a security analyst position at Verizon. Though I am a college student set to graduate in May 2019, I think I match the requirements of the job well.

    Does anyone have any tips on how I can better my chances at being noticed? Should I Google fu some HR people at the location I applied to and try some "cold emails" letting them know I applied and really really want the job?

    I did try to stuff my resume with as many keywords from their posting as I could.

    Also any tips/stories about working on the info sec team st Verizon? Is Security Analyst a union position?

    My dad put in over 25 years at Verizon (no contacts though, no way for me in) and they did him very well. Seems like a good place to work. I'm sure there's some corporate crap slide you have to deal with.

    submitted by /u/berry_lover96
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    How to handle the inevitable "I don't know how to fix that" situation as a new tech.

    Posted: 04 Dec 2018 10:31 AM PST

    Just a small backstory; I recently finished up my AS in Information Tech and I just started a role that is a mostly entry level help desk position.

    Now here is where I'm going with this. Up to this point, 99% of what I've done/learned while in school has been pretty basic. I've been able to help a few local small business along with friends and family here and there to try and learn what I can but I almost feel like I've been left very unprepared for what I'm doing now. With my current role, I've been given tasks here and there like physically repair some laptops (swapping boards or putting a new screen on that a employee cracked), onboard new people and get them added into AD, image some new laptops, etc. However, being the help desk, I've had a few issues here and there where I genuinely sit there like I don't know how to fix this. The main issue is that I have no line of escalation that I can be like 'Hey can you help out?' I technically have someone to escalate to, but he's not in my office and sometimes it takes 2 days to get a response. In the meantime, this person needs help and is looking at me like....How do you not know how to do your job? So I feel like I'm partially losing the faith my team has in me and I really don't know how someone of my entry/junior level, handles situations like this. Do I admit defeat and try and go back for more training and try and get some more experience elsewhere? Do I stick it out and fake it till I make it? Maybe it's ok to sometimes say "Hey I don't know how to fix this."

    I hope what I'm trying to get at makes sense but if it doesn't then feel free to try and clarify.

    submitted by /u/MyNameIsAgo
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    what are features that make Scala high paying language?

    Posted: 04 Dec 2018 10:21 AM PST

    what are.the features that make scala higher paying language,even better than java in SOME cases? I wanna land that hard to fill job with120k/y with scala skills

    submitted by /u/erjcan
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    Home lab on resume?

    Posted: 04 Dec 2018 10:09 AM PST

    I'm thinking about including some info about my home lab on my resume. Has anyone done this? If so how did you word it? Reason I want to do this is that I work with a lot of stuff at home that looks good on a resume that I don't use at work. Cisco Meraki firewall and AP, various Linux distros, OpenVAS, Security Onion, etc. If you have an example of how you worded everything that you can paste that would be fantastic.

    submitted by /u/BeerJunky
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    Is getting a minor in CS or possibly even getting a certificate worth it with a degree in IT?

    Posted: 04 Dec 2018 09:23 AM PST

    Hey guys, Currently I have about 3 semesters left in my IT degree. Getting a minor would add 24 credits, and a certificate in Web Site Development and Administration would add 15 credits. The cert could probably be done by just added one or 2 classes to each of my last 3 semesters, but It would be a little bit tougher. The minor I could probably do by taking one more semester. Are either of these worth the time and money? Any input or questions appreciated. Thanks.

    submitted by /u/zack10024
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    Current Junior in college wondering what to do next

    Posted: 04 Dec 2018 01:13 AM PST

    I am currently pursuing a degree in Computer Engineering, and while I have taken both CS and EE classes, I find myself more drawn to the IT field. I am currently working at an on-campus job as a Student technician/help-desk assistant for University employees which is also my first job that's related to the field.

    I have applied for IT internships for the summer, but only received an interview offer for one (Systems integration intern) which I am still waiting to hear back from. What should I do in the meantime, and/or if I don't receive any offers for the summer?

    Thank you guys for reading this post and commenting.

    submitted by /u/Cyybear
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    Tips for phone screen for job

    Posted: 04 Dec 2018 02:12 AM PST

    So I've been applying for ANY job that seems entry, help desk basically, just to get my foot in the door so I can start a career in IT. I've been using Professor Messor and Udemy course to attain my A+ cert come the end of January. I have zero IT experience. I did work at a university as building manager/front desk/general assistant, in which some of my duties included setting up AV equipment for meetings, performances, power point presentations, trouble shooting any AV equipment, and other assortments. Not sure if that would count as anything.

    I recently just received an email to for a "quick phone screen". To better prepare myself, Is there anything to know as far as the questioning I may be hit with? The position is for a "Hardware Support Specialist (Tier 1)

    ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    We are seeking a Hardware Support Specialist (Tier 1) to serve our client. This is a fulltime position that is part of a multi-year aware contract. Ideal candidate will provide the timely delivery of high quality Level 1 services & support to all internal clients.Duties and Responsibilities include:

    - Provide laptop and desktop PC support for on and off site users with equipment running Windows 10 operating systems.

    - Answering phone requests and assisting users with requests for password resets or general questions.

    - Creating helpdesk request for escalation to Tier II and Tier III technicians.

    - Provide exceptional customer service and Helpdesk support via phone, email and in person for end users of equipment described above, including support of various in-house and COTS applications.

    - Provide password resets as needed for user accounts and timekeeping through ticketing system.

    - Identify and escalate more complex problem reports or service requests to next tier of support as appropriate.

    - Complete work order tickets, including ticket creation at the time of initial problem report/service request.

    - Provide assistance with the relocation and implementation of user IT equipment.

    - Provide assistance with relocation for workstation cabling to facilitate office relocations.

    - Meet service request SLAs and project timelines.

    - Provide support for other company issued equipment such as cell phones, tablets, etc.

    - Assist with maintaining equipment inventory.

    - Maintain awareness of new and emerging technologies and products provided by IT

    Qualifications

    - General experience in areas of end-user support and maintenance of PC hardware and software in a Windows environment.

    - High School Diploma and at least 1 year experience

    - Previous customer service experience preferred.

    - Must have high-energy work ethic and be available to work non-standard hours.

    - Comfortable with desk side support.

    - Must be a team player.

    - Must be organized, have attention to detail, and be able to prioritize and multi-task effectively.

    - Ability to work under pressure.

    - Excellent oral and written communications skills.

    - General knowledge of Windows 10 operating system as well as Microsoft Office Suite.

    - Ability to work with end users with varying levels of technical experience.

    - Excellent decision making and problem solving skills.

    - Available for periodic on-call and after-hours support including weekends once sufficiently trained.

    - Ability to work independently with general supervision.

    - Must be able to obtain a Public Trust Clearance

    Desired Qualifications

    - Currently pursuing education in an IT related field.

    - Related practical work experience or education.

    submitted by /u/Brotherman_Nick
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    Career Advice: Bash, Powershell, or something else?

    Posted: 03 Dec 2018 07:38 PM PST

    Hello fellow dope IT people, if this is not the best place to post this please point me in the right direction.

    I am trying to narrow my studies and become highly skilled and in demand. My interest are infrastructure, servers, storage, SaaS, and virtualization. Security and networking are not my top picks, but I am open to just about anything in IT. I have a useless 4 year degree, A+, Network+, Server+, and about 5 years of experience where I have done desktop support, server room management, AD, Exchange, Office 365, G Suite Admin, Cisco VoiP, and vSphere mostly as IT Help Desk.

    Working from home or as a freelancer sounds awesome, but I also know that I will likely just end up being a SysAdmin for a big company. I would love to be a Linux SysAdmin, but I find it hard to get into it because none of my jobs have used Linux much. What you don't use you lose type of thing. Powershell is a great option, but I kinda want to get away Microsoft. Powershell does seem like it would be easier because most of my experience has been with Microsoft and I even use powershell at my current job doing SharePoint administration (only 21 an hour….). I have taken MCSA in server 2016 and LPIC-1, but I have not got certified yet because I don't know what to do.

    My question is what are some very specific systems and certifications I should pursue to make me highly skilled and in demand.

    Thank you very much for any advice.

    submitted by /u/billyjohnston113377
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    Finding a job as an undergraduate

    Posted: 04 Dec 2018 01:02 AM PST

    Hey guys,

    I'm currently in my 3rd semester in my Bachelor study of Applied Computer Science in Germany (I'm german, so sorry for mistakes in the language). I have a grade point avg. of 65% which isn't too good, I know, but I just don't like exams and I have exam anxiety :( This makes it hard for me to score good grades but yeah, I don't think grades are too important, right?

    Thing is, I'm a bit low on money and I really want to work for a Company. Preferable in Software Development or in Data Analysis.

    But all companies prefer undergraduates with a better grade point avg or they prefer Bachelors who now study for their Master. Or they just say that I'm underqualified because I have no work experience. Even when I apply for an iternship.

    Do you maybe have any Idea which can helpy to pretty up my resume?

    My friend recommended to me I should go to different Meetups and try to do some networking but all the meatups are Web Development Meetups and I don't like Web Development at all except for Backend.

    Any advice would be great!

    submitted by /u/xMeshi
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    Entry level IT job that isnt MSP Helpdesk?

    Posted: 03 Dec 2018 04:36 PM PST

    So here's some background:

    I graduated college this past May with a Bachelors in Computer Engineering, immediately started working Helpdesk for an MSP. It was basically a sweatshop and the stress and pressure was too much, and the commute was awful. I then got my A+, switched to a different job at a new MSP with a better commute, but its still awful working conditions working Helpdesk for an MSP. This job is starting to require me to be on call the second I get home from work until bed for a week at a time every few weeks as well as on call weekends. I've learned that the MSP "Constantly working" culture in and out of office, just isn't right for me. Are there viable opportunities to work basically entry level IT without it being MSP? I guess what I'm asking is, are MSPs the only place that'll take me? I would like to work internal IT for a company, even helpdesk internally wouldn't be so bad if its not the pace of a typical MSP, but Im just wondering how possible that is/what I would need to show to land it.

    Any advice/tips/similar experiences/wisdom appreciated.

    submitted by /u/birdman647
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    25 y/o male looking to start a career in IT (no IT background)

    Posted: 03 Dec 2018 07:21 PM PST

    Hello Reddit,

    I am turning to you guys for some wisdom and guidance as I look to make this career change.

    So a little bit of background, I graduated from UVA with a degree in psychology in 2015. Being the first one in my family to go to college, I didn't really have all the proper guidance to prepare me for what would be to come after graduating. I definitely dropped the ball when it came to internships and applying for jobs before I graduated. Needless to say, I struggled to find any job with my lack of experience the first several months after graduating. However, one of my friends was able to get me connected with a contractor via LinkedIn to get me started paying off my students loans. I started working in the mortgage industry, and have had several career changes since. I now have a pretty good understanding of what I do not want to do, but I am still seeking to find what I want to do career-wise. After going from mortgage, to law enforcement, and now construction engineering, I think that I want to switch career paths one last time and settle in IT.

    Now I've been reading several posts on this subreddit, and a lot of you guys seem to want to find out why someone with no IT background is "interested" in diving into IT. Well, despite my lack of IT background and classes, I've always been fascinated by technology. I also really enjoy building things, and I started by building my very first computer two years ago. Since then I've built three computers, and I'd like to think that I'm pretty decent at identifying hardware at the very least (I was told that this would beneficial to me in studying to get my CompTIA A+ certification). Another reason I feel like would help me to enjoy a career in IT is that one of my passions and goals in life is to help people in whatever career field that I get myself into. To my understanding, I'll be doing a lot of that when you start out in help desk with all sorts of different people. I've read and heard of several people getting frustrated starting at help desk with all the people that you encounter, but I do not think that will be too much of a problem for me. For the most part, I am a fairly patient person when it comes to dealing with people, and as I mentioned, I really do enjoy helping people. I know that I'll encounter several technologically illiterate people, but I already have two at home that I help all the time haha. I know that helping your parents versus someone you don't know is different, but I thrive intrinsically when I'm able to successfully help someone with their problems. This leads to my last point as to why I think I would enjoy a career in IT. I enjoy solving problems. I love working on puzzles, and solving problems is a bit like working on a puzzle for me. In the end once I've figured everything out, I like to lean back and take in what I've accomplished. Although I don't know exactly what I want to specialize in, I know that I definitely want to get into IT, and I know I'll be able to figure out specifics as I go along.

    So now that you know the "why" I want to get into IT, allow me to explain my plan (this is where I think I'll need the most guidance). I plan on studying to get my A+ cert to at least show that I have the basic fundamentals to get started in IT. However, I do not know what the best study materials for the exam would be, and where to go to get them. I prefer free resources if possible so I looked into it a little bit, but I was not sure what was reliable to get results. If the best way to study would be to purchase a study guide, then some suggestions would be very much appreciated. I also noticed that a new exam was coming up mid January of 2019...would it be better for me to wait and take that? Or will the new version not be too different from the current one?

    Secondly, what advice do you have for me applying to different help desk positions once I've gotten the certification? I reside in Northern Virginia, and it took me long enough to get the jobs I've held now (and I didn't even need any technical skills to get them). How do I get companies to notice the addition of an A+ cert when all they see are the odd, completely unrelated jobs that I've held on my resume in the past three and a half years since graduating? If you guys offer any advice at all, it would be greatly appreciated.

    Thanks in advance fellow Redditors :)

    TL;DR Looking to start a career in IT with no IT background. Need advice on what resource are reliable for CompTIA A+ certification. Also need advice on how to get companies to notice me with my hodge podge of a resume after getting certified.

    submitted by /u/SJKim3721
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    Network Security vs. Application Security?

    Posted: 03 Dec 2018 03:21 PM PST

    Hey,

    I'm graduating with my bachelors in Computer Science at the end of the month, and I'll be starting my career as a software engineer, which is great. I love the field I'm in, but I also want to explore security a bit, too. I've done a bit of research and I think I've narrowed it down to network security/pentesting and application security/pentesting, and both seem equally interesting to me, and therein lies my problem.

    Network security/pentesting is something I've been interested in for a while. I've taken a course or two that deals with networks, data, and the security of both, and it was one of my favorite electives throughout my undergrad. I've done some sporadic research over the last year or so, messed around with Kali Linux a bit, skimmed through some books, looked into some of the relevant certifications, and my interest still persists. I've also been looking into application/web app security/pentesting. It's a little more familiar to me, and it matches my experience a little better than network security does.

    Does anyone have any experience in either field, or have any experience seguing into a security role from a SWE position? Any tips on where to start? Security seems like a field that's a mile wide, and I'm completely lost.

    submitted by /u/Netsecstuffs
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