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    Friday, August 31, 2018

    IT Career Just accepted first IT offer!

    IT Career Just accepted first IT offer!


    Just accepted first IT offer!

    Posted: 30 Aug 2018 10:17 PM PDT

    I wanted to say thank you to this sub. You helped me realize what I wanted to do, and how best to do that. After several months of searching I was finally able to get an IT job that pays 45k a year, despite not having certifications or experience (I have a degree but it's not in IT)

    So thanks to yall I'm finally able to start my career in IT!

    submitted by /u/drebler
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    One of the most common resume problems...

    Posted: 31 Aug 2018 06:22 AM PDT

    By far one of the most common problems I see with resumes are that people don't explicitly list things that would be essential to the job they're applying for.

    For example, someone applies for a job that involves imaging and deploying computers. What's on their resume? Absolutely nothing about imaging and deploying new computers. Instead we see Photoshop, SQL and HTML somehow expecting the employer to tie these together somehow?

    Or, stuff is missing and people make the assumption that the hiring manager is going to make an assumption. For example, someone applies for a job involving linux administration, and nowhere on their resume do they discuss this, but they have Apache listed, and argue "well of course I know linux, I'm good with apache."

    It doesn't work that way.

    Nobody is going to go very deep into your resume. It's taken at face value.

    submitted by /u/crankysysadmin
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    Essential tools for a beginner in IT?

    Posted: 31 Aug 2018 09:09 AM PDT

    I have my AAS in IT Security/Data Assurance. I am working PT as a IT Assistant. I am wanting to create my own tool kit of items I'll need when I move on. Does anyone prefer a tool kit like off Amazon, pre-assembled with everything you need? From my PT job, I see what tools I already need. But just want to see from seasoned professionals what you recommend. Thank you.

    submitted by /u/90sRnBMakesMeHappy
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    From Helpdesk to DevOps?

    Posted: 31 Aug 2018 09:00 AM PDT

    I'm currently a Helpdesk CSR with my A+ and CCNA. I recently fell in love with Linux systems and I want to eventually get into DevOps.

    I am enrolled in linuxacademy.com at the moment. I study 10 hours a week on average, practice maybe 3-4 hours, and I actively memorize commands every day.

    What courses at linuxacademy.com do you think are adequate for me to be considered for a Jr. Sys Admin role?

    submitted by /u/saalih416
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    Getting Started - Could use a little help clarifying some things.

    Posted: 31 Aug 2018 08:19 AM PDT

    Hello, I've been doing a lot of research as of late, trying to figure out what I want to do with my life. I'm about to turn 30 and I'm not at all happy with my life, I live paycheck to paycheck working a slaving job that hasn't given me a raise in over 4 years. I stumbled across a post sometime ago that I saved mentioning getting a A+ certificate and joining the IT world. I've been around computers my whole life, its my #1 hobby in life, I've been building them for years for myself and friends. Recently I have come across the Google Coursera courses and the CompTIA A+ exams, I wasn't sure where to begin in all of this. Should I just study YouTube videos and take the exam through CompTIA or go ahead and do the Google Coursera courses online. I'd like to finally start improving my life for the better and I feel this is a great route to go.

    submitted by /u/Urlach
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    Public vs private sector cybersecurity work?

    Posted: 31 Aug 2018 10:28 AM PDT

    What would be the biggest difference besides pay for both public and private sector cybersecurity work?

    Going back to pay, are you losing money by working in the public sector?

    submitted by /u/randorando12
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    Largest IT Staffing Firms by Revenue

    Posted: 31 Aug 2018 10:01 AM PDT

    Cyber security analyst call screener

    Posted: 31 Aug 2018 09:48 AM PDT

    What questions should I expect during a call screener interview?

    submitted by /u/books773
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    Are there any prerequisites to take the CompTIA CySA+ exam?

    Posted: 31 Aug 2018 09:44 AM PDT

    I am a freshman Cybersecurity student at Uni. This last summer I had an Internship as a Cyber Security technician. I became very familiar using ELSA for monitoring SNORT/BRO_ alerts. Other enterprise tools I learned to use were Ironport, QRADAR, P.A Wildfire & Autofocus, and a few other IBM or CISCO tools. I took FedVTE courses for the CompTIA Security+ & CySA+ certifications. I passed practice exams with perfect scores.

    My question is that on the CompTIA website it says "about 3 years of experience" as a prerequisite for the exam. I'm only 19 and a freshman in college, am I able to register and take the certification exams?

    If yes would it be a good idea to get these certifications before I graduate to help me get Internships in the future?

    Thanks in advance 🙏

    submitted by /u/muffinator8823
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    How to enter networking field?

    Posted: 31 Aug 2018 08:41 AM PDT

    Hello there.

    I am about to start university soon, studying for a degree in Computer Science. What can I do in my spare time and at university that would allow me to enter the field of networking?

    Thanks.

    submitted by /u/ST-84
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    How to Find Government Contracted IT Jobs?

    Posted: 31 Aug 2018 08:25 AM PDT

    I am finishing upy Associates in IT and about to take my CompTIA A+ certification test. I would absolutely love a government contractor job that travels a lot. I have nothing holding me down, and I want to see the world! Does anyone have any idea of where I could even start to look for such positions? Any help is appreciated!

    submitted by /u/SadnessAndOreos
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    Looking for some guidance.

    Posted: 31 Aug 2018 08:06 AM PDT

    Sorry in advance for the novel, TL;DR at the bottom.

    So I'm kind of conflicted on what to do with my current position. I've been at my current help desk position for almost 6 weeks and I'm not sure if I should stay. Since I've started it's been rocky but lately its gotten worse. I only got a weeks worth of training then got thrown to the wolves answering phones. My training wasn't phone training either it was company policy training. My first day on the phones I nearly broke down after being berated for nearly an hour about how I couldn't do something. After that it got a little better but I got told the escalation process and it took me back a step. If I can't solve an issue in between maybe 10-20 minutes I was told to escalate it. I did that and the Tier 2's got frustrated at me for doing it. Fast forward to this past week and the team I'm on has been told at least 4 different things on escalation practices. We also have no clear line of what we do vs what would be a Tier 2 problem. We only find out that it is a T2 problem after we've done troubleshooting for half an hour then get berated for doing it for that long. Apparently the lead that berates us is on thin ice so that might get better soon. The lack of direction and defined work lines though I don't think is going to get worked on any time soon. 1 of the people that trained me is quitting this week and another is on the verge of quitting. The work we do isn't necessarily difficult it just frustrates us that our scope changes pretty much weekly. What makes me more anxious is when I'm on the late shift and the only person for my section that is there. Which basically means if I can't solve it I get to explain to a pissed off manager their issue has to wait until the morning to get fixed. Other leads have spoken up about how its unacceptable to only have 1 person managing an entire concept after a certain time of day. I know most of the basic stuff that someone in my position should know but there's those rare issues that I've never dealt with. If I can't figure something out the lead would just tell me "its in the knowledge base go find it" instead of guiding me to it. I want to stick it out as long as I can and hope things will get better but honestly I don't know how long I can. I keep getting told it's because we're a new concept and we're having growing pains but… I don't know… Anyway anyone have any advice on how I could maybe at least make it more bearable for now?

    Some key points to note before answering…

    • As I said my training was virtually no phone training it was all "how to handle a possible virus", "how to handle email spam".

    • The lead right now has been kicked out of nearly every other concept we have in our call center for this same type of stuff.

    • I try to be a sponge and soak up as much knowledge as I can but being changed weekly is mentally exhausting.

    • I know all call centers will be stressful and I understand that they're not exactly heaven to work in.

    TL;DR – Soon to be 6th week in a call center job, training was next to nothing. Lead is berating everyone for not knowing the constantly changing scope of our work. We get in trouble for doing too much or too little work which is never clear. People are ready to quit but apparently things are changing for the better just very slowly. Advice?

    submitted by /u/HelpDeskThrowaway24
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    Eeek, got an interview I'm not quite ready for--advice appreciated

    Posted: 31 Aug 2018 07:52 AM PDT

    Hi all,

    Long-time lurker, first-time poster

    Just got an interview for this job:

    • Windows 10 experience
      (yes)
    • Customer service
      (yes -- 1 year of tier-3 tech support)
    • Troubleshooting
      (yes)
    • Experience creating software images and app distribution packages
      (used a bit of Norton Ghost, but not really much exp. here)
    • Experience w/ MS Group Policies (GPOs)
      (not at all)
    • Familiarity with Microsoft System Center Configuration Manager (SCCM)
      (never used it)
    • Powershell or other scripting experience
      (none)

    I have been building/troubleshooting my own PCs for 20 years, but this would be my first institutional IT job

    The interview is in 10 days--just wondering if anyone has advice on any crash materials I can look at in the interim to fill in some of these gaps?

    I watched a 3-hour course on Lynda for SCCM and a 1-hour course on Powershell, but the former was mostly about installing SCCM, not daily use-case scenarios, and the latter was just an overview, also not very practical

    Any advice would be greatly appreciated--thank you!

    submitted by /u/KathrynGautama
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    Non-Tech Background Looking to Get into IT

    Posted: 31 Aug 2018 07:45 AM PDT

    Hello all,

    I foolishly got a Bachelor's in Latino Studies a couple years back and it hit me that I can't get a job in my field. I have been slogging around in low-paid gigs ever since. After some research, IT seems like the way out for me, so I've started looking into some options. Cloud technology and Cybersecurity appeals to me the most as I find the concepts interesting. It's just that I don't know much about it. My options are essentially to start from scratch and obtain certs while working a helpdesk job and move up which would take some time followed by enrolling in an MSIS program and hope that the degree will teach me enough to get me a decent (if entry-level) job in IT Security. What do you think? Can someone without experience but with newly obtained skills and success in a Master's program succeed in IT Security, or would I just be in debt and struggle finding a job? I really need a way out.

    submitted by /u/Plebsin
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    Should I take the a+ now, or wait until after the 2019 update?

    Posted: 31 Aug 2018 03:16 AM PDT

    I'm looking to pass my a+ and get any kind of IT job, but I think the exam will change the specs in 2019. I think I read that the previous cert will expire 6 months after the new version is released. (p.s Ive heard a lot of hate about comptia, but tbh I got a start from the basics)

    submitted by /u/Falable
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    IA Manager with questions about future progression

    Posted: 31 Aug 2018 06:51 AM PDT

    I am currently an Info Assurance manager and I am trying to decide which certification to get; CISM or CISSP?

    My understand is bother are good for the IA route of IT but which works best to progress me further in my career? are there any caveats to having one or the other?

    submitted by /u/london_mars
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    Contract Perks / Negotiating

    Posted: 31 Aug 2018 06:09 AM PDT

    Hi all,

    Long time lurker first time poster and all that.

    What kind of perks do you negotiate into your comp packages? Besides pay, medical, and vacation? I've have an opportunity to negotiate non salary perks for my new position as a System's Admin.

    Any ideas?

    Thanks!

    EDIT: Private Medical Company - Canada - I am the only IT employee. 25-30 employees- 20~ servers- ~100 vendors/contractors.

    submitted by /u/divinekaos
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    Help - multiple interviews and wishes..

    Posted: 31 Aug 2018 06:00 AM PDT

    Hi. So first off I am from Denmark, and how things work can be a little different.. But there might be something universal to this.
    I don't know if this a luxury problem or what.. but..
    I have an interview on 8th, and another the 10th for apprenticeship. .. plus a bunch of applications where I am waiting for answer back.
    The interview on the 10th I got first, and is a bigger one. The one of the 8th surprised me because I thought id not hear from them, I made that application way back now it seems.
    Honestly as I told on the phone, then id perhaps want something else, the other one on the 10th, I could not hold back my confusion and doudts, I told mostly how I felt. But anyway I agreed comming in for interview at the on the 8th, saying.. "Ok, let's do it, let's both become more wise about eachother", maybe id like the place at first sight more than I think.
    But I just hate this situation.. The application for the interview on the 8th I made in period where it seemed like good choice, but since then there came new possibilities that excite me more.
    But it's just that.. possibilities, so I can't turn the lesser position down really, it's not that it stops my caarer, they said they actually only wanted one for the apprenticeship period, not expecting me to work there afterwards. Tho they still want one who would like the position ofcourse while there. (in Denmark companies recieve a fine, if they do not take students in, if their approved for having them. So sometimes they just want of own will or to avoid fine).
    .. And all this get's in conflict with my integrity too.

    submitted by /u/Mirkwood86
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    Is working at a consultory supposed to make me feel clueless about everything?

    Posted: 31 Aug 2018 03:58 AM PDT

    Hello,

    Currently I am working on an IT consulting company. I've been here for two months (first month was a Java & SQL course).

    I was assigned into a project that was fantastic. One of my bosses explained to me how everything worked, useful links, a Wiki for the proper setup of my PC, software needed, etc. Then he gave me some tasks which were supposed to keep me busy for the month he was going to be on vacation (starting next day). That week was really great, I did REST services, Unitary tests...

    All of this was fairly new to me (I'm an Electronics Engineering with some basics on programming, but only about algorithms and really basic stuff, nothing related to how projects are done irl), so a couple of colleagues which are developers too had to help me a bit with it.

    Then I suddenly got changed to another project (which is a branch of the same main project, so to speak). Now my only colleague which is developer is in another country (meaning, working there) and is... Not that much willing to help me.

    This was a couple weeks ago. I've honestly been hating life since, because most of what I do is watch my colleagues (non-devs) fill up Words and things like that. I don't have almost any stuff to do "just yet", and when they tell me to do something it's usually implied that I already know how. Like, they tell me to follow the Wiki on X post and it says "patch the server using this .jar and then do a mvn install" (this is random, just to exemplify) and I have no idea how to do this and my only help is a grumpy guy which answers with half-assed sentences as if I was asking him bullshit.

    Is this something that is expected? That first week was honestly really good; I still couldn't do most things but at least I knew what to look for in Google or who to ask. I'm considering asking for a project change or even straight up looking for another job (in same field), but I would like to know if stuff like this is frequent, because it's getting really uncomfortable to have daily Skype calls with the rest of the team in France and being only able to say stuff like "I'm stuck on this" or "I don't know what to do".

    Sorry for long post. Thank you guys.

    submitted by /u/vaul23
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    College senior, 0 work experience, information system major. Looking to start somewhere.

    Posted: 30 Aug 2018 07:07 PM PDT

    So I don't even know how to create a resume. I want entry level IT, ive not done any projects to make a none empty resume. I've mostly spent my time trading on the market going from 3k to 15k (primary spike happened after I got into options, just saying this cause I don't want people thinking I'm a bum) but I don't think trading is for me, too stressed and nervewracking, would prefer steady income normal jobs. Had no living expenses cause parents as well.

    But how would I start, i really don't want to doing mcdonalds just for a resume filler job.

    submitted by /u/Cluelesstechcareer
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    Interview Issues

    Posted: 30 Aug 2018 05:17 PM PDT

    Hello /r/itcareerquestions

    I seem to be falling flat in my interviews here of late. Currently, I've been disappointed with my current job and I want to branch into more infrastructure support related roles. Most of my experience is small network support (most users I've managed was 100 at one facility with 10 network switches, 7 vlans) and help desk related work where I support some of our servers, end users, and switched network. On occasion, I am brought into projects to setup network equipment and servers but my day to day is pretty much help desk.

    I've had two final interviews where I got rejection emails so far. I am not sure where I am falling flat but I received an email today telling me I didn't get the job I was going after. Other jobs I've interviewed for I didn't get past the 1st interview. I am starting to believe I am doing something horribly wrong on a social level or the experience I have isn't cutting it. My resume seems to get a decent amount of bites but once I get put on the spot, either I am having a hard time articulating my responses to questions or what I am saying isn't ticking off the boxes and piquing the interviewer's interest. At this point, I don't know how much longer I can keep taking time off and cutting out of work early to make interviews but I feel my lack of big network experience is holding me back and I honestly have been in help desk way too long.

    EDIT: Going through the most recent interview in my head, I feel like the following is what flunked me:

    • 1. Got asked the question about what the organization does? Made an educated guess based on the industry the organization is in. It was a public sector position. I am pretty sure this is what sank me.
    • 2. Rambled on too much in my responses. Often repeating my answers but in a different format.

    Things I didn't do that I would normally do were not make audible pauses and say things such as "like" and "you know?" 13042342093423 times. I've been told this is also a no no.

    submitted by /u/rezadential
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    Entry level NOC technician not being trained

    Posted: 30 Aug 2018 05:28 PM PDT

    Some of the job responsibilities that were mentioned in the interview were handing support tickets and ensuring dedicated/virtual servers were up-and-running.

    Since I've started, the couple of guys that work next to me haven't taken much initiative to train me for my job. I've had to speak out and ask one of the guys if I could come along while they install a 1U server down where our data center is. Moreover, I've learned a thing or two about consoling in with a KVM.

    I've asked one of the guys if he'd show me how to navigate and troubleshoot support tickets that come in -- to which, he replied "Yeah, sure. If I see one come through that I think looks good I'll show you." Since then, I've had no demonstrations shown.

    Most of my day is occupied by browsing reddit; reading through closed tickets in our ticketing system; or just fiddling my thumbs.

    The other guys just kind of multi-task by either answering tickets or playing video games, etc.

    **This is my first IT job.

    submitted by /u/athrowaway90713
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    What constitutes being considered an “IT Professional”?

    Posted: 30 Aug 2018 05:20 PM PDT

    I'm a data analyst for an IT department? Is it disingenuous to call myself an IT Professional?

    submitted by /u/DPool34
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    Enterprise sales to masters in information systems?

    Posted: 31 Aug 2018 01:44 AM PDT

    Hello Reddit,

    Do you think that experience in enterprise sales will help in my application for a masters in information systems/business analytics etc. I am teaching myself to code in Python and R if that helps my case.

    I majored in History in college.

    submitted by /u/penguinM8
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