You found a guy who can do your network wiring for half my price? Sure, I can plug everything in the patch panel and make everything work at the end. Tech Support |
- You found a guy who can do your network wiring for half my price? Sure, I can plug everything in the patch panel and make everything work at the end.
- The Ritual
- I'm Basically The Manager
- Tales from the olden times
- Do you know anything about phones?
- "It's pixels, not inches!"
- <bleeping> Excel <bleeping> IT policies <bleeping..........
- Microwaves
- I'll just print the secure form
- The curious case of the reverting hibernate settings
- It's supported, until it's not
| Posted: 25 Jul 2018 04:41 PM PDT So this happened 3 years ago. My small business customer of about 40 employees, I do IT stuff for, decided to move office into a new building. Open walls; need network wiring. Easy job. I quoted good network cables almost 40% under market price for whole job; him being good customer and whatnot. Well I heard back from one of the owners; he found a guy who will do it for half my price and if I'm interested to match it. I was like: "Wtf? How? Fuck that!" Unfortunately I couldn't do it but could of course do all the wall-plates and patchpanel-serverroom job to make everything work at my usual per hour fee. Everything was fine; I was supposed to get there on Friday and complete all job. One day doing network stuff will change me of usual desk-sitting I usually do. I'm all set with my wall plates, patch cables, patch panels and even more patch cables. Office is opening on monday morning. All desks are set and all equipment had been moved by moving guys; they did a hell of a job btw. So lets get back to my end of the deal. At first I was damn impressed by wiring job: all cables are neatly identified with marker on electrical tape; it does the job. Good. OMFG! 911! there is only 1 network cable in the server room. WTF? HUH? The other 59? Left in the ceiling? Found a ladder; thanks to electrician still working on lights. Nothing in the ceiling besides 1. FREAKING ONE network wire. WTF? I have 2 network wires coming out of every hole in the wall; where did damn guy moved all the end of network cables? After checking everywhere in the office and in all broom closets: nothing! It's time to call the big guy. (calling, explaining, guy is freaking out, on his way in the new office...) By the time he got there I figured out what happened: wiring guy wired 1 single wire from server room into the first hole. 1 wire from 1st hole into the second hole, from second hole into the 3rd... you get the picture. Electrical wiring 101. ALL OF THEM! Dis gonna be good. What are you going to do to fix it? Me? Fix it? I need to have 60 wires in the server room and I have 1 usable. How do you want me to fix it? Its not a fix; its a whole job! Call the damn witing guy. He is not taking calls. Got paid cash. Umm. What are the options? About 60 network wires total. Finished walls with soundproof stuff in there. I'm damn sure I'm not doing it myself. Are you nuts? Must call two of my other techs guys. Its going to be 300% market fee and its a good price trust me on short notice. Sure you can make some calls. 40 minutes later I got the job. I'm sure the price he got made him realize I'm not trying to screw him over. We finished late into sunday. It was messy. We made a lot of holes without a single comment from our new stressed out inspector; he actually helped and paid all of our lunches and cold drinks. We got paid right after the job; no questions asked. The inexpensive wiring guy changed his phone number btw :) [link] [comments]  |
| Posted: 25 Jul 2018 07:34 AM PDT Do you like to read in Chronological order? Here is the Index
$Selben - Previous Tier 1 tech support now an IT contractor - a bit more into his career. $User - Company employee, calling in for support! $Soda - Entrepreneur and IT Consultant and indirectly $Selben's boss. Extremely knowledgeable IT guru. Previously worked with $Selben at $SmallerCompany. Also had a never-ending supply of 48oz sodas constantly on his desk, in his car, literally everywhere! $Tech - The last remaining helpdesk tech.
The office was dimly lit with flickering fluorescent lighting on their last legs as $Selben entered the office and sat at his desk one morning. Putting on his headset he looked up to see four Recently all the helpdesk technicians, including all the IT managers, had quit, except for one low level tech who had only been there a month. $Selben and $Soda were brought in on temporary contracts to help until the company got staffing back up to snuff. The other temporary techs were normally internal software devs and were filling in until new people were hired. Unfortunately, this meant they didn't know much more than $Selben and $Soda about company procedures for the helpdesk. Documentation at this facility was completely lackluster. Almost everything had been tribal knowledge, being passed from technician to technician, making it difficult to troubleshoot internal systems. Immediately on making himself available for phone calls, $Selben's phone rang and he leapt into action!
Click
The caller had hung up… $Selben began to fill in the ticket, but before he finished another call came in. He scribbled a note to himself to finish after the call. This user had a complex issue that took right up to his 20-minute call goal but managed to finish it at the last moment. He glanced at his note from the previous call, but his phone rang again before he could touch it. This repeated over the next couple hours, including getting several calls from other users who only stated their name, followed by "Badge reader," before hanging up. Getting annoyed by the abrupt calls with no information, he put himself on extended call completion so that he would stop getting calls temporarily and walked over to $Soda's desk. As he approached he noted the other techs had gone on their fourth smoke break of the day, so it was just the two of them.
$Soda sighed and put himself on extended call completion.
$Soda completed the statement for him.
Feeling satisfied there was at least a plan, $Selben headed back to his seat. Before he made it, a random user from the office caught him Two of the four techs were having a yelling match with a company VP, while the other two and $Soda were frantically taking calls. The call queue had blown up—it seemed none of the badge readers were functioning. $Soda finished his call and somehow got everyone to calm down.
He quickly got heated again.
After only a minute of $Tech showing him what his process was, $Soda stood up beaming and called out to the $VP.
$Soda opened the badge administrator application and logged in. Quickly selecting all badge readers company wide, he went to their shared settings, and turned off…the sleep timer. He had realized searching for the user woke the badge reader up, causing it to work after the user called in. An hour later, all the techs were happily eating their gyros. Unfortunately, due to the length of time this issue had gone on, most users were still repeating the ritual of calling in, stating their name, "Badge Reader," and hanging up, before even trying to use it. $Soda suggested making a prompt on the tech support phone line for badge readers that would go straight to voice mail and be automatically deleted after a set amount of time, and $Selben was asked to implement it. $Soda and $Selben received more gyros for this as well. [link] [comments]  |
| Posted: 25 Jul 2018 11:56 PM PDT Since you guys actually liked my last story of The Broken Password, I'll happily provide you with another - even crazier tale from my interactions with the Demon-Users of The Dark Abyss of Ignorance! (Also - disclaimer: "Gary" is not the actual name of "the other guy"...) Ladies and gentlemen, brace yourselves for: I'm Basically The Manager! "Welcome to IT-Service Desk! You're speaking to UnintentionalAsshole, how can I help you?" A flustered man's voice is blowing violent air into my brain from within The Dark Abyss of Ignorance. "Uuh, yeah – hello?!" He's running. Why is he running while calling IT-Support? "I've all but got fire up my arse, and I need to unlock an account!" "You need to unlock an account with… fire up your… behind, Sir..?" Start wondering if he shouldn't call the fire department. Or the police… "Aye, that's right! There's this guy on vacation, and I just went to lunch, and now I can't place or receive orders - and I need the account unlocked!" Irrational humans who speak inconsistently and without following any sort of lines. My favourite. "All right, Sir – let's see if I can help you! Can you give me your user-ID, please?" "Mine?" "Yes, Sir, yours." "Um, all right, but…" He starts giving me letters, but then, he mumbles something, and then changes his mind, and changes the letters. He gives me his user-ID. I look it up. I confirm his name and his phone number. I check the status of his account. It's not locked out, as far as I can see. "Excuse me, Sir, but is it a password reset you need? Because as far as I can see…" "No, I just want an account unlocked, with the old password!" "Sir, as I said – if you cannot get into your account, most likely your password has simply expired. Your account is not locked out." "No, but it's not for me, though!" "It's not for you?" "It's not for me!" It's not for him. "So… Whom is it for..?" "It's for the guy on vacation!" Of course. Of course it's for the guy on vacation. Who else would need his account unlocked..? "So – just to confirm your issue, Sir – you want me to unlock someone else's account for you; someone who isn't there to verify that you're allowed access to his account?" "Hey! Don't put it like that!" I ponder for a second how else I could have possibly put it, but give up once I realize for the gazillonth time that the Users from The Abyss have no logic supporting their actions… "All right, then, Sir… Would you please give me your employment status? Are you the Manager? Account operator or Administrator? Any position that would indicate permission to access another user's account?" "I can give you his name and ID!" He's flustered. He's going to blow. Not now, but it will happen. I wait for an explosion from The Abyss. "That's all very good, Sir, and we'll get to it if we get that far, but I need to know your position at the company." "Look – I can give you all his details, and I'm not the one who locked him out of his account! I told you, I've got fire up my arse and I need to do this, now!" "Calm down, Sir, and would you please confirm your status at the company?" "I'm, uh… I am, eerh…" I can see his account. I can see his position. He doesn't have the access needed. I just want to hear him try. He pants. "Look, hey, just unlock the account, so that the entire company doesn't collapse because we can't handle the orders coming in! I'm basically the manager anyway!" "Excuse me, Sir – you're basically the manager..?" I'm almost impressed. No one's pulled that one before. "Yeah, yeah, I'm basically the manager now, because the manager and everyone else above me is on vacation!" I mute to chuckle. I'll remember that when my boss is on vacation – I'll just tell everyone I'm 'basically' the manager… "I am very sorry, Sir, but…" "Look – can you just..? Just unlock it for me, all right?! It wasn't me who did this stupid shite anyway – it was this other bloke!" There's another bloke involved in this. Of course there is another bloke. "Someone else besides you had access to this user's account?" "Well, yeah!" He says it like it's the most natural thing in the world; like I'm the one breaching protocol here. "We were using this person's account, because he's the only one with permission to place and receive orders, and then I went to lunch, and that other arsehole idiot – sorry for cussing – tried to bloody login five bloody times – sorry again – with the wrong pass-bleedin'-word, and now we can't get in and place or confirm orders!! I went away, and the other guy tries to login, and he doesn't succeed – and what does he do then? One sure as fuck doesn't try five bloody times with the password that didn't work in the first place!!" Oh, the humanity... At this point, I'd be well within my rights to tell him to sober up and talk to me as an adult human male – but I'm not petty like that. I'm petty in a much worse way. "No, that does sound awful, but this is very much against the rules – unless you had some sort of employment status that indicated your right to access the accounts of other users in cases of emergencies…" He sighs. He breathes deeply. "Can you just look at the account for me, please?" I scratch my itching scull. I check the account. Ah… *This bloke is the manager, and nowhere – to my infinite, reversed surprise – does it say that the user I'm speaking to has any granted, acceptable access to his accounts or devices.* "So, Sir… Sir?" He pants. "Sir..?" "Yes? Will you please unlock the account for me??" I hear others in the background now. They are yelling. Some argue what the original password actually was. Some ask why the account isn't unlocked yet. The dude I'm talking to goes bananas. "NO, GARY – THE PASSWORD WAS NOT 'ZEBRA500', AND I'M TRYING TO TALK TO A BLOKE IN IT TO UNLOCK IT RIGHT NOW!!" Oh, the urgency… I try to imagine in my mind a place of work where the entire company just goes under because *one guy** went on vacation. I don't envy these people one bit… I do, however, have a job to do myself, and I cannot risk this sort of security breach. Even if I would want to help them, they are doing exactly everything wrong right now, and my calls are monitored.* "Um, excuse me, Sir..?" Also, he called me a 'bloke'. "Yes?" He speaks between his teeth. "Sir, according to my records here and according to any sort of common security sense, I cannot unlock the account for you, and I will definitely have to do a password reset – but to do that, I need to speak to the user to whom the account belongs." He sighs. Deeply, painfully. "Are you sure?" "I am sorry, but the security guidelines are very clear on this. His account has been locked out, multiple people know his password – or some form of it, it seems - and he is not there to verify any of this. If I had a way to contact him, or if he could contact me…" "But he's on vacation!" "Without his phone?" "Without his work-phone!" "And none of you have access to the ordering system?" He groans loudly. "The only other guy who has permission… He's gone." "Gone, Sir?" "Yeah, he's gone. Not here." "All right… Because I really cannot unlock the account for him if he's neither here nor aware of it…" He stomps his foot; I can feel the ground shaking from The Dark Abyss. He sighs. "Alright… Alright! Let the entire company go under! I'll try and see if I can get a hold of him some way… Maybe he's on Facebook – who knows..? God dammit! I know it's not your fault, but God dammit! God dammit, Gary!" "I wish you good luck, Sir." "Yeah-yeah – thanks for… Well, for listening to this shite, I guess… Good bye." "Good bye!" He hangs up. Oh, such problems… And to think – on the day when he was basically the manager… Edit: I botched a line... [link] [comments]  |
| Posted: 26 Jul 2018 01:18 AM PDT A long time ago, when Windows NT 4.0 was the new kid on the block, I spent some a few years with the job description of "The IT Department" for a company being introduced to the wonders of technology. Here's two short tales from dealing with one especially bone-headed manager. I was rolling out the first batch of computers to the warehouse management team. The warehouse manager walks up while I'm unloading some horrible beige Compaq on his desk and picks up the mouse: The same manager about 12 months later asks me to fix a problem with his email. A quick change of settings in Outlook and a restart… Yes, send pending emails now... Yes empty deleted items folder… Restart... Job done. But then I get a call 5 minutes later. It turns out that he'd figured out that pressing the delete key moved his mail to the deleted items folder, and realised how convenient it was to be able to move selected emails easily into another folder. This lead him to believe that this must be a productivity tool for storing priority emails – despite pressing the DELETE key to move the mail to DELETED ITEMS, this was obviously Microsoft's way for storing important emails. [link] [comments]  |
| Do you know anything about phones? Posted: 26 Jul 2018 01:33 AM PDT Working on fixing computers and supporting people as IT means that we end up spending a lot of time sitting down or indoors. I find that computers tend not to like the outside, what with the corrosive liquid falling from the sky and the giant ball of bleaching UV radiation. To combat the stuck-in/long sitting feeling I've been doing after work walks. This helps the mental side of being stuck in while it is sunny outside, get fresh air, etc. The town I walk around is large enough that you won't know most people living there but small enough that you are expected to smile and say Hi when passing others. So there I am enjoying the sunshine, the sight breeze and the intermittent shade of the trees when I pass another walker. This is not that unusual as you tend to pass others returning home from the bus stop, walking their dogs or just going to the shops.
After a moment or two before we have fully passed the walker stops in his tracks as though he has just done a double take.
How.. How did he know? This man must have found out a way to detect the Tech Aura. [link] [comments]  |
| Posted: 26 Jul 2018 02:53 AM PDT LTL; FTP. I was watching anime, and was reminded of this story for some reason. Paraphrased the hell out of it, but you'll get it. So I'm a student at the local high school (about to be a senior), and also known by the staff and most of the student body as someone who isn't stupid with computers. I have taught the Unteachable! This happened during one of my work days in my Video Game Design class. FDX - yours truly; S - Student S: "$FDX, could you come over here?" FDX: "Sure, what's up?" S: "This image is taking a very long time to load in Photoshop. I've been waiting for it all period, these Macs are slow!" FDX: looks where image information usually is at the bottom "$S, it's pixels, not inches." S: "What're pixels?" FDX: He draws digital art for our games, and hasn't known what they were? HOW?! Anyway, I explain it to him "And as you've seen, 800x600 inches takes a little while" S: recreates the image with the new window "Much better, thanks!" I'm just amazed he didn't use Google. [link] [comments]  |
| <bleeping> Excel <bleeping> IT policies <bleeping.......... Posted: 25 Jul 2018 02:20 PM PDT Our IT Department supports the installation but not the use of MS Office products. As such we generally turn around any support related issue back to the user community. However on occasion we will support when users encounter something unusual. I get called into some of these for Excel. In this case first tier support gave up on the business manager as he was abusive and uncooperative. They ask for my help. I review the ticket. The manager has put multiple curse words into the ticket explaining how we've screwed up the network and now this spreadsheet which is critical to month end close is not working. In reviewing the ticket I discover it is not the manager with the issue but one of his accountants. So I send her an e-mail and after some back and forth I convince her to send me the spreadsheet so I can see what is happening. I open the spreadsheet and instantly Excel tells me that there are links to other spreadsheets and do I want to update the data in this spreadsheet based on those links. Not having access to the drive mapping for this department etc I tell Excel no but this is my clue. Excel allows you to link data across multiple spreadsheets. I go inside Excel to see all of the spreadsheets this spreadsheet links to and oh dear. Two spreadsheets on the users C drive (local to her machine) as well as another spreadsheet on their LAN. I call the accountant and ask her more about her issues. She is trying to share this with other users in her department and they are getting the failed to update data from her C drive. Ahh we have found the issue. I then spend about fifteen minutes explaining to her how networks work and the difference between her C drive and a folder on the LAN which is shared with her coworkers. Plus I threw in an explanation of how to set up the security on the folder so only the people in her department can use this spreadsheet. At the end of this call I have walked her through setting this up and she has moved the files from her C drive to the network and tested. All is good. I closed the ticket. Or not. The manager reopened the ticket and adding even more expletives about IT, Networks, security etc and says this is not fixed to his satisfaction. So I call the user back and talk to her. They did not understand why all of their C drives were not shared across the department. Ahh. So now I give an explanation of why we set the PC's up the way we do and why it is a horrible idea to share everyone's C drive especially if you have anything private on your computer. Not to mention backups, drive failure etc. After some discussion she reluctantly comes around to understanding our method of setting up PC's and the drives etc. I ask her if she wants me to talk to the manager and she says no everything is fine. So I close the ticket again. Or not. Again more expletives etc from the manager. I call the user back one more time and she says everything is working and everyone in the department understands (except the manager). I tell her I am going to close the ticket and we will not respond to it being reopened. She agrees. But the manager must get in the last word and as part of our process we send out a customer satisfaction survey which is rated as low as possible across the board with you guessed it, more expletives in the comments. I reviewed this with the support manager and he agreed I did well above and beyond. I look up the local technical community college on-line and snap shot the classes around Excel and paste into an e-mail to the manager with a sweet message about education but then I thought why bother. This would be over his head anyway. Still... :) [link] [comments]  |
| Posted: 25 Jul 2018 04:13 PM PDT Hello all. I'm Shooxjat, and I work at a school. We have a one-to-one laptop program for grades 6-12 and let me tell you, I love students. I also love weird issues. This is good for my job, though the amount of "weird" issues I've had have been dropping steadily. I don't know whether to attribute this to students getting better or me just getting used to it. Anyway, on to this story! $Me: Shooxjat, school IT $Kid1: Student with a broken computer I'm eating lunch one day in my office when I get a kid running into my office. $Kid1: Mr. Shooxjat, my computer's in a microwave! $Me: ...Huh? Take it out of the microwave! (I'm trying to process the previous line. My mental error checking must have been deep.) $Kid1: No, my computer's in a microwave! $Me: Okay, so take it out of the microwave? I'm ashamed to admit at this point I'm going to skip over some rather circular dialog, but this went around a few times more than I'm typing. $Kid1: But you don't understand, my computer's in a microwave! $Me: I think I do understand, and step one is to take it out of the microwave. $Kid1: No, my computer's in a microwave! $Me: Have you tried taking it out of the microwave? $Kid1: Yes, my computer was in a microwave and someone turned it on! Now, eagle-eyed readers of this post may notice the rather abrupt change/clarification of tense in the last line. I certainly noticed it. Also... it was in the microwave when the microwave was turned on? This can't be good. $Me: Okay, well, where is it? At this point, $Kid1 takes the computer out of the bag he's got, and hands it to me. The first thing I notice is that fine eldritch scent of burnt electronics. That combination of burnt metal and burnt plastic that we all love so, so much. I went through the song and dance, and confirmed that it was dead, gave the kid a spare and he left. I later found out that $Kid1 and $Kid2 were arguing about something, and $Kid2 grabbed $Kid1's computer from him, and put it in a microwave and turned it on. When asked why he did that, $Kid2 said "I thought he was going to stop me, but he just stood there!" We all were in shock when we heard this, much as I suspect $Kid1 must have been when his computer went into a microwave. $Kid2's family had to pay to replace the microwave, and the deposit on labor for fixing the computer, which rather surprisingly to me came out to 0 dollars thanks to $Manufacturer counting it as "accidental damage". Wonders never cease. [link] [comments]  |
| I'll just print the secure form Posted: 25 Jul 2018 11:50 PM PDT Another tale from the service desk I manage. Not sure if stupid or using initiative or a bit of both! Our new starter, access requests, permission changes and account forms are all done via a Microsoft app on our intranet site. Easy to fill out takes less than 5 minutes mostly drop down boxes and a few tick ones apart from name, job, date of birthday and a notes field. This form submits and goes into our queue to be updated and managed. Anyway this morning I get handed a print out of the form from someone who sits near the service desk explaining she was rattled and annoyed when she brought it up last night after hours as it wouldn't work. Basically a lady trying to arrange a new starter got so frustrated it wouldn't submit so she's sending us a paper copy. Firstly we have in big red letters on the form it can only be done electronically for audit purposes and security. Anyway on closer investigation the user has filled in her own name as the new starter and the manager then put yesterdays date as the DOB and literally not ticked any tick boxes... there's a big bold one at the end which is basically yes I accept terms and understand this form must be done properly. No surprises nothing new but a simple one to start your days off. Bare in mind our organisation is very funny about names and details being printed on paper and this has been handed around to several people already! [link] [comments]  |
| The curious case of the reverting hibernate settings Posted: 25 Jul 2018 01:34 PM PDT Posted this elsewhere but thought it'd be fitting here as well. It's a short tale but it was an issue that had me stumped for a while I had just set a user up with a brand new laptop, he seemed pleased with it and was sent on his merry way. After a week or so he reported that his sleep settings kept resetting back to the defaults. At first i just think hes doing something wrong, so i remote in and set the settings for him and showed him how to do it. Days later he emails me saying that they reset again. I'm thinking what the fuck?! Next thing i do is walk him through getting to the BIOS and check if there are any settings about it there. He listed all the options and nothing was really relevant to the issue. I tell him I'mgoing to do some research on this and get back with him. A few weeks go by and still i have found nothing on it for him, I pretty much have given up and got sidetracked by other issues and i forgot about it. At least until i was poking around their DC's group policies for a completely unrelated issue, and low and behold in the default domain policy there's a setting for power options! Fuck me sideways, it was a GPO this whole time! I call him up and i told him i finally figured out his power options issue, after explaining it to him he had a laugh and as did i and proceeded to wipe that setting out of existence. [link] [comments]  |
| It's supported, until it's not Posted: 25 Jul 2018 09:34 AM PDT So. We're setting up a SmallLimp failover cluster - nothing special, and old-school two hosts with failover connected to iSCSI MPIO storage, SQL clustering inside the physical cluster. Completely supported by SmallLimp following their own guidance. This cluster is for one of the client's Big Important Clients. For backups, the client has multiple Dingus devices. Dingus is a B2D2C appliance that at this location is covering approximately 30 servers instances. It works... acceptably. Now, I've never built a SmallLimp cluster and had to back it up with Dingus, and Dingus KB doesn't list anything about SmallLimp clusters except when using them for virtualization, which is decidedly not this case. Google-fu doesn't bring up anything useful either, so it's off to the Dingus ticket system. I explain the configuration - hosts DB1 and DB2 are physical, the CSVs are letters E-K inclusive, and the virtual name for the cluster is DB0. I flat out ask if there's going to be a conflict when backing up to capture DB1 and DB2's OS drive while backing up DB0, which will inerrantly point to the CSVs. After much experimenting and emails back and forth (most of which were me correcting them that NO IT'S NOT A VIRTUALIZATION CLUSTER) I get the answer "Yes, that'll work." Hurray, off to the races, release the built cluster to the client, who deals with their own DB installs and configurations. Testing is great. Everything works on the internals, the backups, the failover (tested by physically pulling cables and/or killing needed services), all down the line. Client cuts over the production database on a weekend, and it's running full-tilt. And the backups die. The direct-to-host C: drive backups spin along like clockwork, going to the virtual host DB0 fails every time. Well, piss. Loop in Dingus tech support, pasting the configuration into the ticket and explaining the situation. Immediately Okay, 24 hours later they come back taking about how to configure it for virtualization hosts.
They check a few things Dubious and report back there's errors on three drives; we need to run CHKDSK /F on all of them, then run SFC /SCANNOW on those three disks. Okay, we're into total bollocks territory. Did I mention this server is for Big Client's Client, with a 24x7x365 uptime contract? Fortunately, we have a quarterly maintenance window of four glorious hours already scheduled. Unsurprisingly, chkdsk and sfc /scannow are both deliciously clear. Report back to Dingus. They tell me "that configuration isn't supported" and a link to the KB. Full stop. This aggression will not stand, man! Rope in my boss, who has a direct line to Dingus's CTO. Tell my boss about my desire to tear them a new one. He tells me, "Go for it, also email CTO@Dingus and me, to loop everyone in." I escalate, then go back through the Dingus KB to see if I actually missed this. No, I didn't. The origination date on the KB was the day after I got the unequivocal go-ahead from Dingus engineering. I'm working with senior engineers now, after telling the CTO we're looking at moving this client - and their two devices - to something else if we can't resolve this garbage. We're delving into SQL backups to NAS at this point, which is a pain in the ass for faster restoration of a 24x7x365 client who notices every hiccup of their SQL back end servers. Selah. [link] [comments]  |
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