"I just received an email that there is an outage. Does that mean there's actually an outage?" Tech Support |
- "I just received an email that there is an outage. Does that mean there's actually an outage?"
- From the Dark Screen (or when a User isn't worth the effort)
- Extra Help
| "I just received an email that there is an outage. Does that mean there's actually an outage?" Posted: 31 Mar 2018 06:11 PM PDT I haven't posted here in quite awhile. Life happens. What happened tonight was so stupid that it must be posted. For those who don't know, I work as a tier 2 rep for an ISP. Essentially, there was a fairly small outage which took down a couple offices. It was escalated and I sent an email to everyone in our company:
I then receive the following reply from Moron:
facedesk
Internally: No, I just wanted to advise everyone of an outage because I get fun out of it. I find it entertaining. I'm sure our customers do too. [link] [comments]  |
| From the Dark Screen (or when a User isn't worth the effort) Posted: 31 Mar 2018 07:03 AM PDT Story from my current job, main IT at a medical facility. This one comes to me secondhand, from one of our $crappyEHR vendors' trainers/helldesk techs, regarding his attempt to show one of our physicians how to use $crappyEHR. We were switching over from paper charting to EHR at the time. Characters: $trainer - our luckless hero, assigned by his company to remotely train doctors in EHR use. He was not ready. Great guy and the only one at $crappyEHR that knows what he's doing. $doc - one of our physicians. He'd been working there before they decided to switch to an EHR. An older guy (though not too old...late 50s at the time). Has a Russian accent. Brilliant diagnostician, but is totally computer illiterate, and, what's worse, has absolutely no interest in learning how to use one. $doc needed a lot of help getting the remote connection started. In retrospect, this should have been a warning to $trainer. $trainer - Hello Doctor, my name is $trainer. We'll be learning to use $crappyEHR. $doc - mhm. uhuh. $trainer proceeds to spend an hour showing the $doc how to use $crappyEHR. Every 5 minutes, $doc would say "mhm". The time finally comes for $doc to do his own test case, so $trainer asks if he's ready. $doc - No. Can you show it to me again? $trainer - Sure. What part? $doc - From the dark screen. $trainer - (Not believing what he just heard) I'm sorry, you broke up a bit there. Can you repeat that? $doc - Well, from the dark screen. You know: the. dark. screen. How do you turn it on? $trainer - hold on doctor. $trainer proceeded to call my at-the-time boss, and they decided that training $doc wasn't worth the effort, proceeding to allow him to dictate his notes into a medical transcription system (no...not Nuance Dragon. That would have confused $doc even more, because it involved clicking or telling the computer to move on to the next section. There's an actual person who listens to the recorded dictations, transcribes them and then uploads them into the EHR). Some users...well, they're just not worth turning into users in the first place. [link] [comments]  |
| Posted: 01 Apr 2018 02:43 AM PDT This tale takes place many years ago back when I was doing contract work and got job to help with pc refresh. The job started off easy enough with each of us being paired up with another temp given list of users, shown location of new dell pc's we were to install and told to document old pc and new one we installed. So we start off meeting our first client , back up their data, delete the operating system & all data, pack up old pc , install the new pc , install their data, drop off off pc to storage then onto the next user. Everything seem to be running smoothly until we all get call to stop what we doing just after lunch and immediately report to help desk. We then get asked who did user "bob" . Later I find out that one of other temps had gone to where bob was located deleted the data and operating system before someone said that not "bob " pc he sits in desk next to it. Now did they do logical thing call help desk for emergency recovery, nope they left computer as is without operating system and started on "bob" pc finished his computer then went off to next person. User comes back from lunch and goes off on help desk for having no pc or data they were working on. For some reason they weren't onsite for 2nd day [link] [comments]  |
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