IT Career Ticketing software to learn before helpdesk job |
- Ticketing software to learn before helpdesk job
- IT jobs more suited for someone who dislikes help desk?
- Security people: what is a day in your life like?
- Help critiquing my resume
- How realistic is this career path from the ReddIT Career Path Quiz? I am at stage 1, kind of.
- Support Question
- [Cyber Security] Can anyone help me figure out this word?
- What happens when a candidate declines an offer?
- Where to start IT career.
- Conflicted about career changes ( long wall of text coming Sorry!)
- Apex systems technical screen for Help desk position report.
- How to expand Networking/Linux knowledge?
- Minor for MIS Major?
- Advice on finding an entry level job.
- Building medical carts for hospital
- Job Opportunity presented, not sure what the right choice is.Please help
- Technical interview tomorrow, need a bit of assistance.
- Does the Google IT Support Professional Certificate have the potential to become recognized in the industry?
- Cyber Security apprenticeship??
- How do I "fluff up" this position on my resume?
| Ticketing software to learn before helpdesk job Posted: 30 Mar 2018 03:45 AM PDT A fair number of people on this sub have said it's likely that I'll be asked if I've ever used ticketing software before. I was wondering if it was worth looking for free software so that I can say I'm familiar with ticketing software or is this not necessary for such an entry level position. I don't have any experience, and I just started learning about IT 7 weeks ago so would like to bring at least something. [link] [comments]  |
| IT jobs more suited for someone who dislikes help desk? Posted: 30 Mar 2018 02:57 AM PDT Did help desk support for a year and absolutely hated the constant calls and amount of stress/anxiety it brought me. Are there any other suitable entry level IT roles that do not involve constant interactions with users/customers that much? I'm interested in the hardware side of things, where I can do setup/troubleshooting and resolution of PC issues and some travelling back and fro to break the monotony. [link] [comments]  |
| Security people: what is a day in your life like? Posted: 30 Mar 2018 07:05 AM PDT I work in IT (as a sort of junior IT all-in-one) and in reading about the 2016 Russian interference in the US elections, my attempts at hardening my personal (Linux) devices*, reading about spectre/meltdown, Equifax, and WannaCry, I've developed an interest in IT security. I can find a bit about how to get into IT security, but about the closest I've found about what IT security (in any subfield) actually do is "review logs" and "this is not a 9-5 job" * I'm cautious, not paranoid. Only my enemies call me paranoid. [link] [comments]  |
| Posted: 30 Mar 2018 09:32 AM PDT So I've been having a hard time landing a job, I believe it's due to my lack of job experience. I'd appreciate any input in to making myself appear as a better candidate. [link] [comments]  |
| How realistic is this career path from the ReddIT Career Path Quiz? I am at stage 1, kind of. Posted: 30 Mar 2018 09:31 AM PDT Quiz here: https://www.proprofs.com/quiz-school/story.php?title=devquiz My result is below. Funny enough, my current role is stage 1. I was looking into it, and DevOps Administrator doesn't seem to be an actual job title. I am currently an Applications Support Analyst by title, but in practice, I am more of an IT generalist with little real programming or server maintenance experience. I do front-end systems administration (and some GAM for GSuite), web CMS, mobile management, some business analysis / project management, and support for a very wide variety of applications, mostly around donor and donation management. If I take the RHCSA and move into a systems administration role, I am afraid I will lose my opportunity to develop and run with my own efficiency/cost containment projects, because there will be less analysis. If I don't keep building analysis and project management, can I really move to Solutions Architect in the future?
[link] [comments]  |
| Posted: 30 Mar 2018 09:05 AM PDT I am thinking about doing a side business of managing and serving small business mobile devices. It would be mostly of people referring me. Any ideas of how much these services should cost? Please give me your input on this. Thank you. [link] [comments]  |
| [Cyber Security] Can anyone help me figure out this word? Posted: 30 Mar 2018 08:28 AM PDT I was on the phone for an entry/junior level cyber job and the HR( i assume) rep. mentioned I should know naught (?) signatures? I couldn't understand her so I asked her again to no avail. Maybe she said oauth signatures? We were talking about my experience packet monitoring right before. Anyone know what she could have said? [link] [comments]  |
| What happens when a candidate declines an offer? Posted: 29 Mar 2018 02:46 PM PDT In terms of HR and the hiring manager's side, what happens if an offer letter is given to a decent/good candidate and they decline? Is this viewed poorly for the recruiter/manager? or is the time wasted already a sign of the company being reprimanded enough. I just wonder what happens on their end. [link] [comments]  |
| Posted: 29 Mar 2018 12:15 PM PDT I'm considering a career change from Internet Marketing to IT. I have an undergrad in business. Any advice on where I should start? Certifications? Internship? Thanks. [link] [comments]  |
| Conflicted about career changes ( long wall of text coming Sorry!) Posted: 29 Mar 2018 05:59 PM PDT I started at my current employer out of college working in Help Desk. I stayed for about a year and moved to another helpdesk role in the same city. That position didn't really work out and I called my original manager to see if I could get my job back. Long story short he took me back in the same role for a little bit more money and the same responsibilities. We had an agreement that I would stay there for 2ish years at least. Fast forward about 8 months and I found a government job with a 30 Percent raise. I couldn't pass that opportunity up so I made the change. I started at this place and immediately knew it was a joke. I was a "Help Desk Technician" but I had probably 5 tickets a week. Life quickly got boring and my manager would really let me do anything without calling technical support for EVERYTHING ( and I mean everything). I was fine staying there because the pay was fantastic and the benefits were event better. I was there about 6 months and I received a phone call from my bosses boss at my original place. It turns out that he left about 6 months prior and the person that they hired in place of him isn't really working out. They asked me if I wanted to come back and in what capacity so I laid out my terms. I went back for the same money I was making at the government job but I would be groomed into the IT director. My job title is IT specialist now. Im making about 68K a year and Im content. Im responsible for everything. Networking, Hardware upgrades, helpdesk, anything to do with IT. The IT department consists of me and another guy that is close to retirement. He handles all of the architecture/engineering applications and also helps out with my responsibilies. He was an IT director for a similar firm back in the day ( think 1990's). I push for new school technologies and I will admit that im a little ambitious when it comes to implementing new technologies but I would like to push this place forward anyway I can. He's more conservative when it comes to that. When we have projects we hash out how we want to do things until one of us makes the most compelling argument. Then we go to our direct report to get final approval and the financial approval. We then implement it. During my time here I was introduced to cisco ASA's and catalyst switches. I have upgraded exchange from 2010 to 2016, I worked with a consultant side by side to implement skype for business to replace our avaya VOIP solution, and I implemented MDT to deploy Windows 10 along with the day to day helpdesk/onboarding/purchasing/admin tasks etc. I have never been told no when asking to purchase equipment or software but I feel that can change with the economy. Meaning once the industry slows down the money tree will dry up. I have also noticed that I don't really get respected when I try to make IT policies and enforce them. We have one department that whenever they ask for a piece of expensive software and we say no they go directly to their boss and complain then he goes to the CFO who then breaks down and agrees to whatever he wants just to get him out of his office. THEN he turns around and gives my direct superior slack for spending a ton of money. This, along with my next point is the worst part of the gig. My next point is that I am pretty much on call 24/7 . Now I don't get called off hours often but when I do im usually expected to drop everything and respond/fix the problem. For example last weekend the ASA locked up and the connection was down. I had to drive 45 minutes in to reset the ASA and then drive home. Not the end of the world. Now onto my question: I feel like where I am at is where I am going to be for the rest of my career at this place. I will never be a respected member of management ( once I get there) because IT isn't looked at as a core business function. I feel like im learning a ton and my skill set has increased a ton since my last tenure here and I feel it has a long way to go. The issue is that I feel that I am not specialized at all and that it will hurt me further down in my career. That being said, I recently started looking for jobs that will cut down on my commute with a bigger company. I have an onsite interview for a "SR client deployment specialist" position. From what it sounds like, this may just be another tech support job. The description was very vague and I only had a phone interview with the HR recruiter. Im not sure if I should even be looking for a job since I feel like I wont be trusted with this much responsibility anywhere else. My final question is if staying in my current position will hurt me as I move down my career path when I get into my 30's.( im 27) Sorry for the wall of text and I hope I can get some advice. [link] [comments]  |
| Apex systems technical screen for Help desk position report. Posted: 29 Mar 2018 05:56 PM PDT Its basically a skype interview with a list 'of technical questions that you are required to score 80 percent or above on to move to the contingent offer phase. Honestly as a person with no formal IT certifications or experience( forums, and flipping trashed ebay phones and computers) it was really easy. So a person with a A+ cert or similar should not have any problems. [link] [comments]  |
| How to expand Networking/Linux knowledge? Posted: 29 Mar 2018 12:46 PM PDT I am 20 years old, I have CCNA and I work a level 1 job. I am graduating in May with an Associates degree. I am doing some cool stuff in my Linux class, but I find that I often am not learning much outside... My job is a level 1 IT job that was such a let down. I don't do anything here. I basically babysit the Data Center most of the time. I am looking forward to quitting in the near future. Anyway, I just want to find labs or activities where I can experiment and do things. I used to have these labs provided by CCNA books that were nice. [link] [comments]  |
| Posted: 29 Mar 2018 03:37 PM PDT What would be a good minor for an MIS major? I know Computer Science is probably a good one. What about something like Communication Studies, Business Administration, or Statistics? Thanks! [link] [comments]  |
| Advice on finding an entry level job. Posted: 29 Mar 2018 12:50 PM PDT Hello i'm a 22 y/o male who is finishing up their Associate Degree in Information Technology at a local Community College. I live right outside New York City, Finished my cover letter and resume, but i'm having trouble getting finding an entry level job. I'm looking for a level 1 help desk position to just get some experience on my resume, while I can attain a few certs at the same time since I don't have any at the moment. Resume:https://imgur.com/a/pWAig (Had to remove some information) CV: "Me My address number email date Company name Location Dear Human Resources Manager: I am an Information Technology student currently attending ----- Community College. I will be graduating in May 2018 with my Associate in Applied Science Degree. I would like to apply for Job name position that is currently available at Company name. I've learned of this opening from Indeed.com. I have always had a passion for technology ever since I was young. Growing up I've tinkered with old video game consoles and repaired them. I built my first computer and even experimented with the process of virus/malware removal. I enjoy assisting others who need help or troubleshooting, and always enjoy a challenge. I plan to expand on the current academic experience I currently possess by gaining certifications and learning new programming languages. I would love an opportunity to interview at your firm. You may contact me at Number. I look forward to meeting you to further discuss employment opportunities with Company name. Sincerely, Me " Unfortunately I don't drive so I would have to commute to the city, or jobs outside the city to work. Is there a problem with my cover letter or resume? Thanks! [link] [comments]  |
| Building medical carts for hospital Posted: 29 Mar 2018 04:30 PM PDT I'm currently a service desk analyst for a stupid busy company and I feel like more of a babysitter than a tech, I got offered a position building medical carts and setting them up with a computer/printer, does anyone half experience with this and does it have a good reputation on a resume to have this experience? [link] [comments]  |
| Job Opportunity presented, not sure what the right choice is.Please help Posted: 29 Mar 2018 08:07 PM PDT To start off, I do not have any degree or certifications. Currently I am working at a phone support job for internal IT support, but the company has about 50k people. I am earning 42k + 4k shift differential for working Saturday mornings, and taking off Thursdays. I also am getting 3 weeks vacation, and insurance is pretty good (plus I have already hit my max Out of Pocket for this year) As of today, I have had a job offer from a different company to do Deskside support at a major hotel in our city, and would be starting at 46k. The insurance would be roughly 20$ more, but with a 2500 dollar deductible instead of 1500. I have always thought until now that desk-side was the next proper move from phone support, but now I am not quite as sure as I have been recently studying my Sec+. Is this job worth the hassle (and possible slight increase in insurance) for a change of positions? Currently at my company I am quite happy I have realized, but I do not want to miss a opportunistic step if this is what is needed. [link] [comments]  |
| Technical interview tomorrow, need a bit of assistance. Posted: 29 Mar 2018 12:32 PM PDT Greetings! So I have my techincal interview tomorrow and seem to be running into a bit of an issue. The manager asked me to create a LAMP stack and host wordpress (which I did). I configured it and made it look pretty, but the issue is if I jump off my network - let's say I connect to my hotspot - my wordpress won't run. It runs fine when it's on my home network, 192.168.0.104, but when I connect it let say to another network, like 172.20.10.9, the website won't load anymore. I'm concerned if I bring my laptop there tomorrow and connect it, I won't be able to present my wordpress site. What do I need to search for to trouble shoot this issue? How would I make it so the site would be functional to everyone on the network on ANY network, whether I connect it to home network, or to the workplace network? I don't need it so people outside of the network can visit it, just the inside. EDIT: Issue has been resolved. Thank you all for your concern in the matter! Much love [link] [comments]  |
| Posted: 29 Mar 2018 11:02 AM PDT Hello All, so I have seen lots of questions about the content/worth of the Google certification and the consensus seems to be that it has some good concepts/topics but that it is just too new to say for sure. That being said, I was wondering whether this certification has the potential to become a valid/recognized entry level certification. Could it ever compete with a+? [link] [comments]  |
| Cyber Security apprenticeship?? Posted: 29 Mar 2018 01:58 PM PDT I am currently 2 months away from completing my level 3 network and infrastructure apprenticeship with QA apprenticeships in the United Kingdom. I want to progress on to a level 4 cyber security apprenticeship. Has anyone else done this/currently doing this? If so, how is it? More info of the course can be found here: https://apprenticeships.qa.com/our-courses/cyber-security/higher [link] [comments]  |
| How do I "fluff up" this position on my resume? Posted: 29 Mar 2018 05:42 PM PDT This past summer I worked at a summer camp that offered courses in 3D animation for young children. My official title was "IT Specialist" but really I was more of a teacher assistant. There was 1 lead teacher and then one IT specialist per class. Here's a breakdown of my duties: 40%- Demonstrating the steps on the teacher computer 20%- Walking around helping students 10%- Troubleshooting problems with the equipment (Laptops, mice, headphones, projectors) 10%- Installing software (Dropbox & blender) and making sure they were working properly. 10%- Maintaining IT logistics in the classroom (Moving around laptops, chargers, other equipment) 10%- Dealing with shithead kids (Crowd control, Bathroom/Lunch breaks, playtime, pickup & dismissal) Basically I was a teacher assistant with some very basic IT duties thrown in there. I'm really trying to word the description to make it seem more of an IT position. I don't want to lie, but I don't want it to seem like I was just a teachers aid. How can I work the description to make it seem more of an IT position? [link] [comments]  |
| You are subscribed to email updates from IT Career Questions. To stop receiving these emails, you may unsubscribe now. | Email delivery powered by Google |
| Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States | |
No comments:
Post a Comment