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    Friday, February 18, 2022

    Email > Sales Tech Support

    Email > Sales Tech Support


    Email > Sales

    Posted: 18 Feb 2022 05:46 AM PST

    First job right out of college was to help one of those big blue and yellow stores get built in the northeast of the US. I was given the hourly wage title of "Super User" and wasn't even allowed in to the management meetings that happened once a week. Even though I was responsible for all tech and employee training at the organization.

    Found out later it was partly because when managers and assistant managers got bonuses they were a month or two extra of salary and I got $100 in my check.

    Anyway, the entire sales floor was thin clients. Half the office PCs were thin clients. Each department on the sales floor had a username and password specifically for that area simply to force printer installs and make sure each department had the software they needed. All managers had a computer or thin client in the office to work, check e-mail, etc.

    Well, because managers and assistant managers were so incredibly important they would log in during slow times on the thin clients on the sales floor. Read, print e-mails, the whole nine yards. The problem was when they logged back in to the thin client as the department login and tried to print, that default printer technically "didnt' exist."

    Now, for these big blue and yellow stores, people have to order mostly in the departments (especially big ass kitchen and storage orders) and then take the sheets to a warehouse to get those boxes stacked up and ready for them.

    In some rare cases the network would get so nutty it would bring down all 35+ POS systems at the front of the store.

    So - pretty simple solution - right? DON'T CHECK PERSONAL EMAIL ON THE SALES FLOOR. Then we can, you know, sell stuff. And take people's money. And get paid.

    Once a week. Once a fucking week the entire store would shut down and everybody would yell at me even though it was completely and totally their fault. Naturally most of these outages happened during a peak Saturday or Sunday shift.

    Once I put in my two weeks after seven or so months and this happened I'd hide in the server room to let the fire spread a bit before having to restart EVERYTHING. I may be an hourly wage employee but maybe, JUST MAYBE, I know WTF I'm talking about here folks.

    submitted by /u/vinnievon
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