IT Career [Week 48 2021] What would you like to know Wednesday? General Question Thread |
- [Week 48 2021] What would you like to know Wednesday? General Question Thread
- What are the top in-demand IT skills for your employees? Here's our top 10 for 2021!
- I Keep Getting Lied To About Duties in IT Positions
- Is it worth it to sacrifice your personal time for a couple of years to gain good experience? [Need Advice]
- Recently had an interview for a help desk position (the person asked me no technical questions at all)
- Which is better Cyber Security Analyst Vs. Business Analyst
- Considering quitting IT completely, tired of the grind
- Feels like I finally made it in IT, got my offer today.
- I'm currently a SysAdmin and burned out. I'm wondering what it's like to be a Technical Writer.
- Any thoughts on my resume? I have no formal IT experience and I'm trying to get an entry level job.
- Looking for Advice: I Feel Stuck in Improving my Salary/Career in Information Security
- Thinking of a career shift to IT from web development
- Is the System admin role going to be phase out by the Cloud?
- How can I leverage irrelevant job work to enter IT?
- Got a chance to work as a Junior SAP BW as an IT Newbie - take it? (Europe)
- VCE Software help! Does anyone know any free or cheaper software for VCE exam files other than Avanset?
- Free or cheap practical I.T. support training to get my foot finally in the door
- Looking for part-time IT job ideas, could use some advice
- Not being able to work from home is stressing me out
- Changing careers to IT. Unclear on best career path
- Network Engineer for 15+ years, feeling like I'm getting behind. How should I advance my career?
- Currently taking my Google IT Support Professional Certificate, What after If I want to continue in IT and find a job ? help needed please.
- Any companies willing to train for entry level help desk role
- Lots of interviews but no job offers...Scenario interview questions
- I'm The Only Helpdesk Technician At My Company Without Real Admin Access
- When do you follow up after a test screening? Is it okay to follow up on linkedIn?
| [Week 48 2021] What would you like to know Wednesday? General Question Thread Posted: 01 Dec 2021 01:12 AM PST Not every question needs a backstory or long explanation but it is still a question that you would like answered. This is weekly thread is setup to allow a chance for people to ask general questions that they may not feel is worthy of a full post to the sub. Examples:
Please keep things civil and constructive! MOD NOTE: This will be a weekly post on every Wednesday. [link] [comments] |
| What are the top in-demand IT skills for your employees? Here's our top 10 for 2021! Posted: 01 Dec 2021 01:30 AM PST Technical Skills:
Soft Skills:
[link] [comments] |
| I Keep Getting Lied To About Duties in IT Positions Posted: 30 Nov 2021 05:22 AM PST So, I have quite a bit of experience in IT. I've done everything from help desk to system admin. Over the last two years, I feel like I keep getting mislead when it comes to what the positions I'm hired for entail. In my most recent IT position, I was hired to be a point of escalation and systems admin. In the interview, they touted so much work-at-home, "this is not a password reset role," and interesting responsibilities. However, a few days into the job, I finally got to speak to another co-worker in the same position and come to find out, none of what they told me is the case. They are only allowed to work at home during bad weather (despite the job being able to be done 100% remotely), there is virtually no difference between my position and the "lower-level" help desk technicians, and I'm still required to responds to all tickets/phone calls. I'm honestly just so damn tired of ending up in 100% end-user support roles. I don't understand why these hiring managers are being deceptive. I ask plenty of questions in the interviews and I obtain information about the position, but when I finally start, it's always a different story. Is this just how it is in IT? I just want to be left alone at this point and work on specific projects. Any advice? [link] [comments] |
| Posted: 01 Dec 2021 12:58 AM PST I have 3 job offers in hand. I have 2.5 of total experience in my field. I'm very confused on which offer to accept. I saw the reviews in Glassdoor and it doesn't help either. Below are the pros and cons of the three companies (based on the reviews on the internet) Company-1 Pros Good learning and exposure Cons: Long working hours (some of them login again after returning to home) No work-life balance Involves a lot of travelling They may change your technology if there are less projects A lot of office politics involved (I have seen this comment in many reviews about this company) Company-2 Pros: Good learning No travelling required Cons: They may change your technology if there are less projects No Work-life balance. (But depends on the team) Company-3 Pros: One of the leading IT service providers Cons: The company is in a bad state Attrition rate is very high Company is hiring a lot of people now I'm trying to choose what would be the best for me. I want to learn more and gain more technical experience. But it seems like I should sacrifice work-life balance to gain good experience. Is it worth sacrificing some amount of your personal life for career growth? Which company would you choose? [link] [comments] |
| Posted: 30 Nov 2021 04:04 PM PST So I've been trying to get into IT. I have a degree in psychology and no certain so I've been trying to see if I can get a job without getting certain first. I applied for an entry level job on indeed thinking I wouldn't get an interview because my resume is geared towards healthcare. I applied back in late October and the guy reached out to to me about a week and a half ago asking to schedule an interview with me which I did. I was nervous as hell looking up common help desk interview questions and stuff like that to prepare. When I got into the interview the interviewer was very very chill and seemed cool. He told me won't ask me any technical questions because he see that I don't have any IT experience and just told me a little about the position and if I had any questions for him which I did. He said what attracted him to me was my cover letter which basically stated that I don't have any formal IT experience but I have informal experience (helping friends, family coworkers) and basically I'm good with talking to people and just looking for a chance to prove myself. My point is I feel the the interview went great for what it was (he didn't ask me any real questions) we talked, laugh and told me about his management style which seemed really laid back. Over all a cool dude from what I can see. He told he he'll be letting the people he interviewed know what the final decision is regardless of if we get chosen or not and he'll let us know a little before Christmas. I'm just wondering have you guys ever been in a position like this? I'm still applying for other places of course but I'm really hoping I get this one. Should I take our interaction as a positive sign? [link] [comments] |
| Which is better Cyber Security Analyst Vs. Business Analyst Posted: 30 Nov 2021 11:31 PM PST I have a few things I would like to ask to see other's opinions for those who may have experience. I am curious to see which would end up being a better pick for me in the future in terms of Cyber security analyst vs. Business Analyst. I understand opinions are subjective but I would still like to see what you guys think.
At the very least, please explain your experience in those jobs or anyone you know with those jobs. [link] [comments] |
| Considering quitting IT completely, tired of the grind Posted: 30 Nov 2021 08:02 AM PST To color this post appropriately, I just found out from a recruiter that a job I REALLY wanted was given to an internal candidate. Recruiter is pissed cause the company lied to him about the internal candidate even existing, cause with internal candidates you typically are screwed from the get-go. I'm tired of working IT. Been doing support for 17 years. Desktop mostly, some server. Just tired of the daily ticket grind. Don't want to learn anything else. Never have cared about certs. No urge to get them. Problem is, I don't know what I want to do, or what I'd even be good at. I've always been good with the customer support side...and the tech...but god I hate the tech anymore. Only reason I feel like I'm still in the career is the money, which ain't bad but my current company has ZERO IT jobs available in the US and it's all been moved offshore except desktop support. Sorry for the rant, I'm just tired and done with it all. Can't even look at a job board anymore. Don't know what to do with my life. [link] [comments] |
| Feels like I finally made it in IT, got my offer today. Posted: 30 Nov 2021 07:33 AM PST 4 years ago I was barely pulling myself along through University after transferring with a 2 year degree, depression was setting in fast from being away from home and many events occurring simultaneously with my first time away. I got the mental health help I needed and turned my student life around completely, but I had already ruined my finances. I decided to dive into work instead, managed to get a job as a Field Technician on contract at a hospital right beside my University. After that contract ended I hit a drought, was trying to get entry level Help Desk jobs while barely scrounging together the funds to do a few classes towards Software Engineering degree. Eventually I ran out, no car, no home, no job and the only way the government would give me more money to finish my last year at school was if I went fulltime, but that wouldn't cover everything. I spent 4 months mooching off of family trying to get the certs that every company apparently wanted me to have despite being useless to me. Sold most of my possessions to buy comptia exams. No dice. So I said 'fuck it I have to contribute' and got hired at a factory. It took 2 weeks of working there for my body to kick my ass into gear and start looking for IT work again. I got lucky, and got hired to a decent sized company into their Help Desk team. Which I later found out they thought I was overqualified and almost didn't hire me thinking I would leave immediately. I took the bull by the horns and made certain to become one of the most valuable employees they had. It paid off massively, I won the favor of almost every executive I came into contact with. I interviewed for an internal promotion to a Sys admin role but during the interview I got sidetracked asking them about a DevOps position I had heard was coming open soon. Needless to say I didn't get the sys admin role, but they did tell me they wanted me to aim for the DevOps position in a few months. I pulled every connection I made and asked every boss/executive I could to talk to the guy hiring for the DevOps position. I then contacted him directly to ask what I could do to make sure I was perfect for the position. After a few weeks of staying in contact with him and delivering constant reports on my progress with his recommended learning I convinced him to bring me on part-time. A little bit later they extended a full-time offer to work in DevOps. It went great for quite a while despite having to largely teach myself and being thrown into touching production resources immediately. But some things happened, I have another post on that if interested. Applying for DevOps Engineer roles with less than 1 year of experience was harsh. But I managed to land one today, one that more than doubled my current compensation and working in a very large company. They were even distinctly aware I am still trying to finish my degree and with the new compensation I will be able to finish out my final year for my degree with help from them on the tuition. 4 years ago I had some pretty dark thoughts and felt I couldn't make it in this field. But 4 years ago I also found this community and got the help I needed. I finally proved to myself I was employable and capable. Thank you. [link] [comments] |
| I'm currently a SysAdmin and burned out. I'm wondering what it's like to be a Technical Writer. Posted: 30 Nov 2021 03:23 PM PST I haven't been a SysAdmin too long but was help desk and device repair before that and I'm so burned out already. I'm exhausted from being reactionary to user issues or whatever CVE of the month needs patching. I love IT though and would like to keep doing something in the field. I saw someone else make a post about burn out here and someone in the comments said they became a technical writer and it saved their sanity. Writing documentation is still one of the parts of my job I really enjoy and I always did better in English than math/science in school. Even though I hated help desk I was good at it because I could take techincal concepts and present them in layman's terms for the user to understand. So, what's it like to be a Technical Writer and how would I transition to that from SysAdmin? How's the pay? Do you work remote? [link] [comments] |
| Any thoughts on my resume? I have no formal IT experience and I'm trying to get an entry level job. Posted: 30 Nov 2021 08:26 PM PST Any thoughts on how I could improve my resume to get my first IT job? I've applies to about 50 companies with most of the roles being help desk jobs and haven't gotten any calls back yet. I have some programming experience from my associates degree and have been practicing Linux terminal and Windows command line and have been putting together a few programming projects in my free time. Any input no matter how harsh is appreciated, thanks! Resume: https://imgur.com/a/MJnIOq7 [link] [comments] |
| Looking for Advice: I Feel Stuck in Improving my Salary/Career in Information Security Posted: 30 Nov 2021 07:08 PM PST Hello All, I'm currently in Health IT Security. It doesn't pay much sadly but the work is solid. I'm exposed to a lot of different tools, job roles, etc. I even grabbed the HCISPP. Think of it like the SSCP of Healthcare which is published by ISC2 but it can still be applied to general IT as well. I have experience in a lot of areas: I can automate with PowerShell and minor knowledge in other programming languages like HTML, CSS, JSON, and SQL. I've gained great experience in User and Access Management, Auditing (HIPAA/PCI-DSS), Incident Response/Management, Policy Analysis, Data Loss Prevention, etc. etc.. A goldmine of experience. However, I feel rather stuck in trying to find a future. I haven't advanced to a new position in the two years I've worked in my current position (but have received some raises). I'm currently studying for my next certification which is the CISA because I love auditing for some reason. Once I have that though, I'm not sure what to do. I tried applying for a few jobs just to see what was there. I was offered one job at a Bank for about $6,000 more then my current job but the workload was immense. As in 3-4 different jobs in one and I would be the only IT Security there with no overtime pay either and little PTO. Similar jobs kept popping up which were in a similar vein. I see a job that looks like a move up but the pay is often never enough for the position. I'm trying to build as much experience as I can and working towards more certifications to try and prove some worth but it still does not seem like enough. I've gone back to spinning up my ol' Ubuntu VMs and working with more IDS/IPS like I did in college to try and gain more experience. My free time I'm working with things like Wireshark, improving my coding skills, doing some fun hacking challenges, etc. Yet the job market continues to tell me that I can only have the bare minimum in average pay for work that goes beyond that. I'm hoping the CISA will give me a little leverage in pay but I don't know. What can I do? [link] [comments] |
| Thinking of a career shift to IT from web development Posted: 30 Nov 2021 07:54 PM PST I've been working as a web developer for almost 3 years now, and I'm feeling pretty burnt out. Before this I worked construction and before that I worked in manufacturing. While I MUCH prefer working in tech as opposed to labor, I miss being able to take a work order and complete it and move on. After doing a small amount of research it seems like dipping my feet into a help desk job seems like the best way to see if this is the right path. Are there certs I should get before I start applying? Is there any misc advice you have for me? [link] [comments] |
| Is the System admin role going to be phase out by the Cloud? Posted: 01 Dec 2021 12:47 AM PST I'm planning to start studying certs to go the System admin route but Microsoft retired the MTA and MCSE as they Migrate through the cloud with Azure. My question is what should I be studying? [link] [comments] |
| How can I leverage irrelevant job work to enter IT? Posted: 30 Nov 2021 06:36 PM PST I graduated college 7 years ago with a BS in Bus Admin-MIS and this is how my jobs went directly after graduation: 9months Retail and then 6 years of temp-warehousing/factory work (around 3 seperate agencies and 5 different jobs). I currently work in Amazon and desperately need to get out of there. from high school to college I worked in fast food and delivery for about 7 years My issue is...how do I make a relevant resume for say, Help desk, if my customer service experience was years ago and all of my recent experience is completely irrelevant? I cant figure out how to optimize my resume to enter into IT with irrelevant jobs and no linked IT experience. [link] [comments] |
| Got a chance to work as a Junior SAP BW as an IT Newbie - take it? (Europe) Posted: 01 Dec 2021 02:51 AM PST Hey guys, as I did study something completely different (humanities), I have decided some time ago that I want to pursue a more stable career. So as IT is interesting to me, I decided to give it a go. I went to do some online courses and certificates in my spare time, and now I got the chance to work as a Junior SAP Business Warehouse consultant, where they would train me. They expect me to put in high effort. I currently work in Accounting, which is a dead-end job for me. What concerns me is that I do have some SAP knowledge, but zero BW knowledge. I also hear a lot of people complaining that working with SAP is no fun. What do you think - take the chance? Anyone here who works with SAP BW and can share some details? They told me they service customers and my job would be to solve their problems via support tickets. Thanks. [link] [comments] |
| Posted: 01 Dec 2021 02:29 AM PST Unfortunately VCETrainer which I had just recently paid for has been shut down. I am trying to find any and all possible alternatives to Avanset considering their subscription software is HORRIBLY priced for using VCE exams. My position is forcing us to get MD100/101 by the end of the year. I hate to bite the bullet if there is something better. [link] [comments] |
| Free or cheap practical I.T. support training to get my foot finally in the door Posted: 30 Nov 2021 05:41 PM PST Hi everyone I've been trying to get into I.T. for a while and realize my lack of experience is my main issue. I've decided to self teach myself what I need( a bachelor's and security + cert dont amount to much apparently). I've been recently using tryhackme.com to get hands-on interactive training in cybersecurity with inbrowser vms to practice alongside the material.i was wondering if there was a site like that for help desk, tech support etc. Basically entry level IT stuff [link] [comments] |
| Looking for part-time IT job ideas, could use some advice Posted: 01 Dec 2021 02:24 AM PST Downsizing my life pretty soon and would like to find a part time job. I've been in IT for 12 years and I don't know anything else. Does anyone have an idea of where I should look? Some personal info:
I know finding something like this is a longshot. Thanks for reading. [link] [comments] |
| Not being able to work from home is stressing me out Posted: 30 Nov 2021 02:41 PM PST So I took a new job as a IT Technician for a company with a new office. My previous position had me working from home 2 days a week which was great. I could be with my S/O and my child and I was able to recharge from the fucking annoying trip to and from work (I live in Brooklyn and work in Manhattan, before I was working in Brooklyn as well) Now, I have to work in the office 5 days a week and it's starting to grate on my nerves. The trains are always packed, people are pushing and shoving and I lose time going to work in the morning and leaving work at night. I lose time with my family and I honestly don't feel like I can last this out. Not too mention I have to do some stuff that is outside my scope of work (building desks, doing office manager type shit, taking deliveries, stocking the bathrooms) and I am doing this for $65000 a year (not scared to post my salary) TLDR: My commute is about 30-40 minutes on the very crowded subway, I am doing things outside the scope of my job, and i think I might just quit this position I just started like a month ago. I feel out of place (working as a POC in a predominately White environment (no offense)) and I can feel my mental health slipping (I am very bad in situations with a lot of people (ie: the subway) Should I look for another opportunity? Should I try to make a case to be able to start working from home? The office is new, so naturally I need to be in the office a bit more than usual, but everyday is really starting to grate on my nerves. Thoughts? If this this is not right for this reddit, can someone direct me to a proper reddit? I really need advice. [link] [comments] |
| Changing careers to IT. Unclear on best career path Posted: 01 Dec 2021 01:38 AM PST I'm completely knew to this but there's two certifications I'm currently looking at one is Cisco certified network administration and the other is comptia A+, network+, security+ certification. I m going to get more information from the school about both of these programs however I haven't heard back just yet. my biggest questions are which certifican is in more demand and what careers has the best path for promotion and higher salaries. Thanks in advance. [link] [comments] |
| Network Engineer for 15+ years, feeling like I'm getting behind. How should I advance my career? Posted: 01 Dec 2021 01:22 AM PST Hi guys, I'm a network engineer with 15+ years of experience in different major ISPs. I've never studied anything related; I just started as a junior support engineer with some CLI-based stuff and moved my way up. Right now I'm a mid-to-senior network engineer in charge of routing for a mid-sized ISP. However, I feel like I need to take the next step. I've sent 6 applications the last months, and I got one interview which ended up with the guy saying that I don't have enough experience with datacenters and his tip was for me to get CCNA and CCNP certs (I studied CCNA a long time ago but never took the exams). I have experience that equals at least CCNP - I've handled complex networks and routing protocols - so that felt like somwhat of a blow. The rest of my applications didn't even get a response. I think I need some guidance. I'm 34 and I feel stuck in my career. I would say I'm very good at old-school routing, routing protocols, MPLS, etc. But the last years it seems like I'm getting behind, since there's a lot of focus on datacenter, security and cloud. Which I haven't studied, the most I know is ACLs and Juniper firewall configs but I assume that's not enough. I definitely don't want to be one of those old grumpy men who sits with some old server from the 90s and complains about technology moving forward. :P What should my next step be? Both in terms of keeping up with the latest tech in my field, and career path-wise. Also, I've begun with some automation and studying Python the last year (but I'm a total newbie so far) and that also seems like something everybody seeks nowadays. But frankly, I don't have the time and energy to learn everything at the same time and still work 9-5. What should I do with my life in 2022? I don't want to sound like I'm feeling sorry for myself but I can't help to feel like I'm not attractive on the job market anymore. I appreciate all thoughts and input, or just letting me know that you know the feeling. :) [link] [comments] |
| Posted: 30 Nov 2021 03:34 PM PST Hello there. First sorry for any writing mistakes (not an English native). So I have 4 year Bachelor degree in Accounting from my University in Egypt (Ain Shams University) and lately I've been looking to do a shift in Career and found about IT course from Google which is what I started working on right now. I like IT a lot. from my childhood I've been setting on Computer for hours and hours daily (10 years or more) but of course my knowledge is all around Pc parts , Programs , System OS , etc. and not everything in PC or something to make me have a JOB (yet). So I started this course and tbh I don't know what I need to do after it ends. I'm working hard currently on my English language + this IT course and I don't know what future holds for me except I have a great passion to be an IT Specialist in one of related fields ( networking , troubleshooting , security , etc.) I will probably decide what I like more after finishing the specialization from Google. So what would be my next step please to have a strong C.V with my google course and my Bachelor and language obviously. What would be the next big thing I should focus on? also I got afraid when I saw some people saying that this course ain't really worth it and this would be a big thing in my C.V and my country specifically tbh. TLDR: Is google specialization worth it and good as start? What would be next step to take to be really able to find a Job in my country in IT? (any other course any suggestion would be great) Thanks. [link] [comments] |
| Any companies willing to train for entry level help desk role Posted: 30 Nov 2021 07:07 PM PST I would prefer it be in the Kansas City area or remote if possible and is this a possibility or do I need a degree or certification? [link] [comments] |
| Lots of interviews but no job offers...Scenario interview questions Posted: 01 Dec 2021 12:38 AM PST Hi, I keep getting lots of interviews but no job offers which is really frustrating but when reflecting I know my technique is out. I keep getting thrown off scenario type questions. A common one I had the other week was... If your about to go onsite to a high priority job request and the boss rings you saying that their request was more important what do you do? I said it depends on what boss's issue is, if it's not something business critical then to explain the business impact of the other priority job I was meant to do. Then try and either delegate the job or offer remote support whilst trying to attend the other job. But then they had to reword their question twice (at this point I knew I failed!) saying.... but if the boss told you to just drop the other job?... If there was no one to delegate? I didn't say it but I'm thinking at this point I should have said I'd have to contact the site with the issue and explain that the boss needed support etc... Actually I still don't know if thats the right answer. Any help is really appreciated, I have more interviews coming up and I know I'll probably have this come up again! [link] [comments] |
| I'm The Only Helpdesk Technician At My Company Without Real Admin Access Posted: 30 Nov 2021 06:22 PM PST I work at a small MSP (two partners, one office manager, three techs) as a helpdesk technician. I've been working there for almost a year and a half, and recently came to realize just how little access I have in terms of administrator access and company resources when compared to the two other techs in the same position as myself. Just a few examples: -I don't have access to the shared administrator mailbox where most of our notifications from clients gets forwarded to. -I'm not an administrator with billing rights or superadmin for most things, meaning I can't add new clients subscriptions for things like office licenses, I can't add new clients to our multitenant portals, and just today learned I can't even restore deleted items from our documentation software. -I don't have access to the cloud controller for a decent number of our client's Firewalls, nor do I have a login to Duo which is what we use to manage VPN MFA, meaning that for a good number of our clients chances are good I simply can't help them if there's an issue with the VPN. The other techs haven't been working here much longer than I have, one has only been working there 6 months longer than I have, yet has had full access to everything listed for as long as I've been there. Any time I've brought this up to my boss his response has typically been some variation of "you don't need it". I'm starting to feel like I'm doing something wrong or that I'm simply not regarded as an equal when compared to my colleagues when ostensibly we all have the same role. It's embarrassing when I notice I need to access or do something and suddenly realize I can't because, oops, I don't have the right permissions, gotta shoot another tech a message to help me with it. Is this normal? Is it because I haven't been working there long enough or "proven" myself? What am I doing wrong? [link] [comments] |
| When do you follow up after a test screening? Is it okay to follow up on linkedIn? Posted: 30 Nov 2021 11:14 PM PST So i just finished a simple tech test where i would make a simple app. I completed it and submitted on monday. I have not heard from the recruiter after that. Not sure if I passed. When do you think is the best time to follow up? The receuiter added me on LinkedIn. Is it better to message there? Thanks [link] [comments] |
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