My laptop is trash because I don't know how to use it. Tech Support |
- My laptop is trash because I don't know how to use it.
- "Can I have a wake up call for 5am"
- Just copy and paste....how hard can that be?
- They should be smarter than this.
| My laptop is trash because I don't know how to use it. Posted: 30 Oct 2021 12:15 PM PDT This one was from yesterday. I'm walking down the hall of one school and someone is yelling something on the other end of the hall, but I can't hear due to the janitor running the floor buffer. I open the door to one classroom and proceed to speak to a teacher about her issue. This other teacher comes running up behind me Teacher: SIR! SIR! Me (startled): Yeah? Teacher: My laptop is trash. Me: Huh? Teacher: My laptop is trash. I need a new one!! Me (rolling my eyes to the other teacher): Hold on. Let me finish up with her. Later I go to trash lady's classroom Me: So, you're having a problem with your laptop? Teacher: Yeah it's trash. I want my old one back. Are you going to wipe it?! I need to save my stuff! Me: I don't even know what the issue is. "It's trash" is vague. Teacher: Well, the mouse (she means touchpad) doesn't work. I can't right click. It's stuck! It's trash! I go over and get on her laptop. I immediately start right clicking with reckless abandon. Works fine. Me: Touchpad works fine. I'm using it with out an issue. Teacher: What?! Of course it works when you are here. Me: Here try it. This dolt proceeds to press on the very top right of the pad where you use your fingers to move the cursor. She's trying to press there and of course it won't work. Me: Well you're doing it wrong. You have to press down here. Teacher: Well that's ridiculous. I need my old one back. It worked better. Me: Sorry. That one is obsolete and we've scrapped it. She mutters something. I just leave. What a nut job. [link] [comments]  |
| "Can I have a wake up call for 5am" Posted: 31 Oct 2021 01:21 AM PDT TLDR at the end as this got longer than I anticipated it would... This goes back a fair few years now (and quite possibly some of the other guys I worked with are on here and will remember this). Anyway, I used to work support for a hotel management system. Pretty complete system, making and tracking bookings etc. But it also hooked into a LOT of third party systems, such as point of sale, telephone call logging (automatic charging of calls from hotel rooms to customer bills), accounting software.. You get the idea... We had one customer, a small group of hotels dotted around the country (UK - I'm being purposefully vague), who had their own internal IT support for general computer/phone issues, and they only were supposed to call us specifically for issues relating to our software. Part of our job included a rota system where we were on call 24 hours a day, so could get woken up at any point in night. So onto the actual event... Their IT either updated or replaced the phones in all bedrooms. Part of this included adding speed dial (you know, "dial 0 for reception), except (and to this day I can't see how they screwed this up so bad), on ONE phone in ONE bedroom of ONE hotel, they repurposed an old reception phone, and didn't think to check the speed dial, which someone had set to our help desk. Cue the months of sporadic calls at any time between midnight and 2am from random businessmen asking for 5am (or some other time) wake up calls... When your woken up at 2am for a "non emergency", all you want to do is get them off the phone and go back to sleep, so it was always a quick "you need to dial reception, this is a support line" and hang up. It took their IT probably a year or more to find and resolve this issue for us (I'm pretty sure at one point we asked one of the guys that 'called' us what room he was in so the hotel groups IT didn't even have to find the phone... They were just not that bothered by it). I'll always remember the day I came off the "out of hours" rota... That was a good feeling!!! TLDR; use to work software support out of hours, and a hotel IT (different company) screw up meant we got wake up call requests from hotel residents for over a year. [link] [comments]  |
| Just copy and paste....how hard can that be? Posted: 30 Oct 2021 03:35 PM PDT I'm an little old apprentice in a smallish tech company, providing small things like email and web hosting to VPS and co-lo rental. With this gentleman, we were dealing with an Outlook issue. Normally quite simple: most problems can be fixed through a phone call or guides, as they are user related. Any other problem are remote support and chargeable. But this gentleman has a track record of being the most difficult of people to help. I have been told that no matter how much you try, the man will just complain. M= me GM= gentleman GM: Hi I need help with my Outlook. It's just not working. I've walked into the office today, expecting it to work. You need to help me. M: Okay, of course. What seems to be wrong with your Outlook? Can you see any errors on screen? GM: I can't access a website I want to see. Why can I not see it? I've never had an issue like this. M: ( trying to decrypt the situation) Okay, is the link from an email? And you're trying to open it? GM: I'm trying to open this link I'm been given and it won't just open. Why is technology so difficult? This is ridiculous. M: Okay, I can help you with that (while saying this, I'm trying to figure out the best way to help this man without making life more difficult. His voice already sounded like he was close to shouting). So when you click the link, do any errors come up on the screen? GM: When I click the link, nothing happens. I told you this. Why is this so difficult, f***ing hell. M: (doing my best, and at this point I knew that I may be hit with a hurl of abuse) Okay. What I will do is look into this issue, and get back to you. I can give you an alternative method so you can go to those links? GM: Just tell me how I can open these links. M: Okay. What we are going to do is copy and paste the link into a browser. (This was a dated version of Outlook that he insisted on using, can't remember which, but did not have the option to open in browser when right clicked) That way you can access what you need to. If you can o.... GM: Sorry, this is an alternative method? Why are you making it more difficult? I'm not technically minded and I just want to open these f***ing links. It's not hard to understand. M: That's fine. I can look into the problem and get back to you. What's the best nu.... GM: No, I need this fixed now. I need to open this link. M: I can talk through the steps I mentioned just now. That will be a temporary method until I have found a fix for your problem. GM: Fine. M: Okay. Open Outlook and go to the email that has the link in it. When you hover your mouse pointer over the link, your mouse should change into a pointer. Can you see that. GM: Yes. I can. What now? M: (getting excited, many struggled to help this man, but I was getting closer to that sweet sweet ticket closure) Okay, so if you right click your mouse now, you should see a small box with some options in it. One should show that says 'copy'. Can you click on the option that says copy for me? GM: Yes. M: Okay brilliant. That's half of the method. You've just copied your link to your mouse. Now we need to paste the link into your browser. Can yo..... GM: No. NO. I am not doing this. You're not helping. Stop doing this and help me. We pay a lot of money to you (the Accounts team called: you don't), and you're not giving me the support I'm entitled to. This is f***ing ridiculous. (Phone hangs up) From that day, my colleague have applauded how far I got with him. And since that day 6 months ago, we have not heard a peep from him. [link] [comments]  |
| They should be smarter than this. Posted: 30 Oct 2021 06:28 PM PDT I'm the IT manager for a CPA firm. Recently Intuit screwed everything up by forcing mandatory updates. If you didn't install the update, you couldn't use the software. That's an entirely different complaint. We've got two hosted environments for QuickBooks. I can't install midday without stopping folks' work, so I move got everyone out of Host A and blocked new logins, and updated Host A. Once that was done I opened Host A back online, and blocked Host B off to new logins. This way, I minimize the impact on the staff, and have an easy resolution for the people who need the updated versions of QuickBooks. I sent out an email, and a Teams notification, telling everyone what happened. If they don't need QuickBooks, they're fine where they are. If they need QuickBooks and they get the update notification, that means they're in Host B. All they have to do is log out, and when they log back in, they will get forced into Host A, where everything's updated. I tell them all that Host B will be updated this weekend, as per our normal schedule. I didn't check my emails until this evening, and what do you know, half a dozen people whining about the QuickBooks notification. And, to make it even more fun, rather than contact the address that goes to both members of the IT department, they decided I was the only one who could help them of their self-inflicted emergency. I realize this is sounding incredibly whiney, but it was either this or start a chain of events that probably gets posted on the Antiwork subreddit. One of the people was a firm partner, so it really limits my ability to push back. [link] [comments]  |
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