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    Saturday, October 2, 2021

    IT Career Service desk for more than a year, don't know where to go from there

    IT Career Service desk for more than a year, don't know where to go from there


    Service desk for more than a year, don't know where to go from there

    Posted: 02 Oct 2021 03:46 AM PDT

    To give you some background: I have a degree in an unrelated field, but I always liked fiddling with electronics. However, I don't have any computer skills that I'm proficient at. I mostly use Windows at home. I know my hardware. I know some C, how to compile software from source, fix / change / add something simple, can use git. There was a time I played a lot with custom firmwares for my routers (OpenWRT/Tomato) and had some kind of home lab, so I have basic understanding of networking too. I'm comfortable with Unix. I maintain a website where I self-host several services using Docker, which runs on Arch VM. I used to freelance making web shops / pages before, mainly using WordPress. Bits and pieces here and there, but nothing in particular.

    Got my first job in IT as L1 without prior experience (they wanted 3 years for L1) just by pure luck and the fact that I spoke the language that the company needed. They trained us a bit, but that wasn't useful at all. The first month was hard, mainly due to the fact that we were severely understaffed and our new service desk project was just about to go live. Not only I had to learn the SOPs and policies (some of those are not properly / not at all documented), but I was lacking in basic troubleshooting knowledge, e.g., never used Outlook in my life (and, man, it generates a lot of tickets); it wasn't hard to figure out, but I simply didn't have time and had a lot of stress. A couple of months into the job, I felt like I stopped learning already. Our team was almost adequately staffed, most of the issues were repeating, new ones were boring and the majority of issues we have to deal with are generated by other teams. I get one interesting ticket a month when I learn something new, if I'm lucky.

    The corporation is quite big, so is the IT department. Most of my frustration now comes from the fact that it's incredibly hard to find a responsible person or to clarify how something works / should work. Management doesn't help with that, I tried to make them cooperate with other teams at the beginning a lot, but it was pointless in the end. My teammates are lazy and don't bother to learn anything because they can ask me. So, to make my job easier I started to learn different tools (which I never used before): DFS, found out how to log in to our Exchange server, so I don't have to escalate related issues or guess what's wrong, asked our AD admin for access to the user DBs, which he gave me (learned some SQL), etc. Learned some PowerShell, which I found to be amazing. Sometimes we get requests to bulk modify / audit users, and we don't have tools for that and no one knows how to do it. If you escalate, they won't bother with such requests. At the moment I'm the only one who can use PowerShell at our SD, so I get some extra work, but I enjoy it. I even wrote some complex-ish CLI user checker which some of my teammates use daily, and I try to improve it and add features when I have nothing else to do. But I can only learn so much with my level of access / responsibilities, and at this point I don't think I would get much further.

    I like the job (even though I hate it sometimes), money is OK judging be the fact that my QoL improved considerably, I'm not overworked, we don't get a lot of calls, mainly tickets, 99% of the issues are internal. I internalize a lot of issues and feel responsible for everything that comes past me, so I it could be stressful sometimes. We work remotely for now, but most likely we'll be going back to the office soon. The company is nice too (benefits, etc.), my manager is reasonable and thinks highly of me, and I think I would be in a better place if they didn't have several layers of corporate bullshit on top of them.

    Now the cons: I've been here more than a year and I don't see how I could grow in this company. I think I will permanently stay L1 (our team does not even have a leader or L2), because L2s that we have are not L2s in a traditional sense. They deal a lot with stats and reports, manage the queues, give some advice and that's all. If someone escalates an issue to them, normally they would just pass it over to me. Sometimes they would reach out for advice to me too. Even if I'm promoted to L2, it would be just a change of pace, but I don't think I would be able to learn anything from that position.

    I'm promised a promotion soon, but I think it would only be a financial one.

    Transferring to another team is out of the question for me, it seems. My manager simply won't let me go. I interviewed internally and got the position, but decided not go through with it because I was afraid that I would only shoot myself in the foot.

    At this point I don't know what to do. I have no idea where to go from service desk and how to develop further and what to study. Popular certificates are pricey, and cheaper ones probably won't be recognized in this country. Studying something without a goal is kind of hard, too.

    I'm in a comfort zone at this company, but I think I can get better salary if I jump ship, however it brings out my insecurities. While I'm waiting to see what promotion brings, I don't get my hopes up that it would be a major step up.

    Is it a good idea to look for a more advanced position like L2 / L3 at another service desk (it could be much worse) / look for a junior sysadmin position (could be bad too) or is it better to stay in the comfort zone where I know I will have time to find something I like and so to say stagnate aiming at something more specialized?

    Thanks in advance for any perspective you could give me. I know this is a long read and sounds more like I'm venting and getting it off my chest, so I apologize.

    submitted by /u/octopus_erectus
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    I’m not a programmer and I never will be one nor do I want to be one. But I know that it is important to have some knowledge/ understanding of scripting. Can someone please give me a list in the order of importance/commonality.

    Posted: 01 Oct 2021 05:27 PM PDT

    SQL, Powershell, Bash, etc etc. What do I need to add to the tool belt so I'm not left behind in the job market?

    submitted by /u/danno596
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    Advice for advancing my journey to becoming a Network Engineer

    Posted: 02 Oct 2021 10:08 AM PDT

    Hey Guys,

    I'm attempting to further my career and I'm aiming to become a Network Engineer and earn 70k+ per year.

    Right now, I've worked in Technical Support, Tier 2 Technical Support and Accessibility Support for the last 5 years.

    So 5 years Tech Support experience.

    (And after those 5 years, I still only make $18 an hour).

    I also spent the last 7 months of this year studying my ass off, and managed to get my Network + and CCNA certifications.

    (I know, I know... "Why 7 months!?"

    Well, I'm a Husband, a Father and I also work full-time, so I have to cram the studying in where I can get it).

    And if you don't mind, I have a few questions I'd like some help with...

    1. What are the odds of me getting hired for a Network Based role at this point?

    (Is the 5 years Tech Support, coupled with the Network+ and CCNA enough?)

    1. Given the experience and certifications I do have, what should I expect to be paid?

    (I don't expect an exact number of course, just a rough range of what I can realistically expect).

    1. What are the next two steps I should take to further my career, considering my goal of becoming a Network Engineer?

    (I'm assuming the first step should be getting hired, so that I can gain job experience in a Network based role and get that on my resume - but what more can I be doing? Should I be learning something specific? Should I start working on my CCNP? I'm just looking for guidance on the best thing to do next).

    Also, I just want to take a moment to say that this forum has helped me hugely - and I truly appreciate all the feedback you give, and the fact you take time to answer these questions.

    Thank you.

    I hope you're all well,

    Warmly,

    Billy

    submitted by /u/ImJustBilly
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    i'm really Conflicted between 3 potential job opportunities that are fully remote. network data analyst, Service Desk Analyst, desktop support tech II

    Posted: 02 Oct 2021 03:33 AM PDT

    Just a little background - I have 6 months of experience in a MSP setting as a L1 tech creating tickets and remoting into end user machines to resolve issues, escalate, reset passwords, enroll MFA, etc. I'm primarily interested into getting on the Systems administration side, but i'm always open to other routes.

    So I'm guaranteed to get onboarded with the service desk analyst role and it's a contract to hire role with compucom internally. I'm not sure if I should take it, but I would like to be able to get a full time position for stability and to work my way up the ladder. Pay would be $20 on contract and $18 when converting full time.

    The Desktop Support Tech II is also $20 an hour as an ongoing contract with potential to convert based on performance for a branding/marketing company. But one thing I don't like is the uncertainty of when the contract will end and if the job is a step up above or not. Here is the job description of what I would be doing:

    Advanced Desktop tech to assist with rolling out their company wide multi factor authentication to all their users. This will include tech assisting each of the users with enrolling their laptops and mobile devices into Microsoft Intune. Candidate will be working with a team of techs and would be following a script for assisting their internal users.

    Skill Requirements:

    • An experienced IT Professional with 4+ years of experience troubleshooting hardware and software issues for end users

    • Prior experience troubleshooting hardware and OS issues, repairing desktops, laptops, tablets, switches, and servers & installing OS for various clients

    • Prior experience migrating end users to Office 365 in a fast paced environment

    • Core competencies: Windows 7/10, Mac, Office 365, Networking, Cisco Systems IOS, Linus, MAC OS & IOS

    I don't have to interview for the above two positions, but I do for the Network Data Analyst one. I don't have any networking experience besides knowing the basic comptia A+ theory and logging into my home router. The pay is a year long contract for $25-27 an hour. I'm honestly not sure if I'm interested in the networking side.

    For this job I would VPN into routers and switches to run a script with SOP to ensure configurations are valid, monitor network performance, configure software and hardware to optimize network, documentation, etc.

    Basically I want to get the job that helps me move out of help desk asap and onto an administrative type of role where I can focus on projects. Right now I'm currently learning PowerShell for automation and was thinking of transitioning into the cloud eventually.

    Any input would be appreciated!

    submitted by /u/Bother-Artistic
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    Old guy looking to get into IT. Is this pretty much a pipe dream?

    Posted: 01 Oct 2021 01:26 PM PDT

    I'm looking for some advice. My situation is that I've been a private guitar instructor for 20 years and am looking for a way to shift into IT for more upward mobility and eventually more money. I make good money per hour now ($60) but it's tough to build/keep a consistent student roster of even 20 hours per week. My concern is this… I'm 51, though I look and come across as much younger. No degree either, I was too busy touring and (failing at) trying to make a music career for that nonsense. I'm not sure that it will be possible to get hired in an entry level tech job at my age. I've gotten the Google IT foundations "badge" and am studying for my Comptia a+, then planning on Net+ and/or Sec+. Thanks for taking the time!

    submitted by /u/funcrusher1970
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    Landed an "entry-level" networking position with no prior experience, things are not what I pictured it to be. What should I do?

    Posted: 01 Oct 2021 03:06 PM PDT

    Rewind to a year ago; I left my previous job to pursue a career in IT as I was accepted into a program to get A+ and Net+ certs in 3 months which i was able to get despite not having a background aside from building a PC and doing some light software troubleshooting. I was searching for a job through this program, and happened to land one at the HQ of a tech company as a Network Support Associate. I'm largely responsible for patching, racking, and shipping devices to other locations. After getting this job, they paid for me to get my CCNA (as well as basically any Cisco cert I can manage to pass), which I passed by the skin of my teeth after 5 months of studying.

    So now I feel I'm ready to at least get into break-fixing to get some real hands on experience. Considering how I got the CCNA with little experience, you can imagine my understanding of networking concepts; pretty surface-level, with a little experience troubleshooting problems I've gotten myself into, but not much else. So I feel some hands on will help further my understanding.

    Here are the problems: 1. I feel like I'm expected to lead my training. The 2 senior networking engineers who were delegated to train me spend one hour a week with me at most, and look to ME to run our training sessions. One of the 2 also can't be bothered outside of our allotted time, or when something is needed from me. They are busy with alot of things going on given its an HQ for a good-sized organization, but it isn't helping me progress very much when I'm the one they expect to lead my training. Still on Layer 2 concepts as of last meeting.

    1. It seems like I'm a bit of an after thought in the org. My manager mentions the 2 Seniors have a training program to get me up to speed, but seems to rarely push them to actually use that, hence me running our training sessions. My manager also thought I was only 90 days in at my 7-month mark.

    2. I feel like the network I'd be working with is extremely complex. The infrastructure of the HQ, which includes a Data Center, are more complex than anything I can even really wrap my head around. It seems extremely daunting to have to work with things like OSPF advertisements bouncing off Route Reflectors, redistributing routes across all nodes of a DC that I can understand what it is, but thinking about how it works breaks my brain.

    3. Hierarchical barriers / lack of trust. I've asked a few times to help with things such as returning IP addresses for decommissioned servers, but was told that its the responsibility of the on-call engineer. I understand this, but it seems like I don't fit in to the organization much when I can't handle something so simple, at least here and there. I was also pretty much not allowed read permissions for the 5 months up until I got my CCNA. I wasnt told that I could have read perms when I got the CCNA, nor was I told I was required to get it for this job; they paid for it and i just kind of did it. After I got the CCNA my manager was like "oh ok, let's get you this now" and then got me read-only perms.

    4. Stark lack of direction. So I'm mostly the hands of the team; I handle the low-level, in person stuff that would otherwise be an annoyance for the guys that deal with higher level stuff. Thats totally fine. But the other 75% of the time I'm not doing that, I'm trying to work on my own on simple configurations, studying, or whatever else I can try to scrape up to stay busy.

    There are a good amount of pros to the position, alot of freedoms come with it like working from home and able to work without much supervision, but I just feel like I'm not advancing very much and the scale of what I'd be working with would take so much time to understand from the ground level.

    I have been casually looking for jobs to see if anything could come up within an acceptable pay grade for me to switch over to. I think I might be getting an offer soon for a help desk position that mainly focuses on troubleshooting NG-FWs they sell, which would be 90% on the phones but it seems like a better culture fit, I would stay busier, learn more at a faster pace, plus it would be leaning more towards cyber security which is where I want to end up.

    So my question is, should I tough it out at this job and try my best? Or keep looking and take a position somewhere else when it comes my way?

    submitted by /u/quebecuador
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    Underpaid (?) overworked and just about ready to walk the fuck away

    Posted: 02 Oct 2021 05:28 AM PDT

    Hi everyone,

    This is both a rant and looking for advice moving forward.

    I'm M26, I've been working as a DevOps engineer in the Corp and cybersec department of a big telco for about 9 months now. Before that I had 2 years in the companies MSP department as a DevOps engineer.

    In all my time here I've always given my best. Done everything I possibly can. I shadowed other teams and contributed to their workload, and built up my skillset. I'm a full stack developer, I learned networking and sysadmin, and am about to take the CISSP. I shadowed the Ansible team, and because of my dev background picked it up fast andnflew with it. I built modules, I built roles that are still in use today. I broke barriers alongside the team lead. I help, I mentor, I teach, I guide and I engage as many people as I can and as many that come my way.

    My company has a roational leadership program for new graduates. The same people I have to explain absolute vs relative paths too. The same people I have to sit with and explain AAA. The same people I need to teach what a class in Java is. I make 85k they start at a base of 80k. In Canada, Quebec that's a difference of like 3k after taxes. After a 1 year battle to nake more I now once again feel underpaid and undervalued. Before my current job, I had worked my ass off for 2 years to make 70k and kept being told I'm "about to get a raise/promotion" for months. I had to juml ship to learn that an entire department of coddled new graduates with no experience just got a raise for no fucking reason.

    Now I find out, some guy who was an intern less than 4 months ago is making 80k and being considered for a 6-figure promotion as team lead of the automation team because the previous team lead loves him so much. He is good at what he does but he's not special. He knows how to develop but that's it. A skill you can pick up off youtube. In fact I built that team's analytics portal for them and their team still looks at his Ansible scripts and swoons over how amazing he is I'm furious how people around me are being given careers and salaries on a silver platter. I bust my ass, day and night to get a pat on the back and a "good job".

    I'm sick of it. I have half a mind to leave by EOY, or on the 1 year mark. I'm scared to talk to my new manager because I'm still so hot headed over all this. She's incredibly supportive and I don't want to make a move out of anger. I'm very frustrated with all this. It feels like I have to work so much more to get to the same place as others. If I dare take a fucking break the world moves on without me.

    submitted by /u/pyscho94
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    How realistic would it be to totally wing being a system analyst?

    Posted: 02 Oct 2021 09:09 AM PDT

    May have a potential job offer to be a system analyst because a friend referred me saying I was a fellow DBA… thing is, I know nothing about IT, I was an econ major. Beyond doing a sumif in excell thats about all I got as far as tech abilities. Lets say I interview and start the job next week, what should I go study first? Would it be possible to absolutely know nothing about computers and fill this role?

    submitted by /u/blaqowt
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    People say to learn Linux…. But don’t explain. Any advice is appreciated.

    Posted: 01 Oct 2021 02:47 PM PDT

    I have heard so many times that learning Linux could be beneficial to further an IT career, but what does that even mean? Would love it if I could get some good examples of things to learn in Linux that would be beneficial. I'm essentially a complete beginner when it comes to Linux other than some very basic command line.

    submitted by /u/theDreadMold
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    Pushing 40, considering IT, PM skills, best approach?

    Posted: 01 Oct 2021 11:32 PM PDT

    Hi there,

    I'm in my late 30s, always worked in business consulting and project management (but not IT, only business or construction) I have some "useless" certificates in PM and Agile (but no big ones like PMP or Prince2)

    20years ago in HS I self learned VB and did one year of CS after graduating, where I started to learn Delphi, Ocaml, bash and algorithmic (the joy of coding on paper)

    I'm tired of my last current jobs and started to consider making the shift to IT.

    My questions are: - should I start with some coding bootcamp / learning python? - would my non IT PM skills would be useful transferable? - I like the idea of "niche" Or work in a bisiness environment. Are they some jobs/language that are rare or niche?

    Thanks!

    submitted by /u/jackperitas
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    What are progression paths of a service delivery manager?

    Posted: 02 Oct 2021 01:58 AM PDT

    I have a construction project management background with a clear progression path and I've fallen into a software position as Service Delivery Manager. I cannot find any progression paths, can anyone advise?

    Further advice would be appreciated on similar career transitions.

    submitted by /u/DynamicDesk
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    Does your IT salary line up with with the current Robert Half salary guide based on your experience level?

    Posted: 01 Oct 2021 11:25 AM PDT

    Curious to find out that an IT audit entry level salary is at $130k in a HCOL area. I have no idea where anyone is paying that much for an entry level IT audit job. Does the guide actually line up with current salary expectations in other areas of tech? Is it useful in using it as a baseline for salary negotiation?

    Link to guide: https://www.roberthalf.com/salary-guide/specialization/technology

    submitted by /u/Ambitious-Cat195
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    Is Cybercrime investigation backround desirable in the CyberSecurity world?

    Posted: 02 Oct 2021 06:52 AM PDT

    Hi all, I am about to join the Cybercrime Specialist Team in my Police Force(UK), I will be dealing with all types of CyberCrime prosecutions, investigations, Reconneisance, Digital Forensics, and a load of report writing, case files, etc.

    I am currently studying for Net+, Sec+ and the CySA+, ultimately I will be doing the CISSP. However I know in my heart that as an end goal I want to become a Pen tester.

    In regards to my experience, and after gaining these qualifications. Would my experience and backround be beneficial in the eyes of a IT recruiter in the CyberSecurity field and would it be easy to find a job in the private sector?

    Obviously I wouldn't be working on securing networks, but investigating them after a breach in an attempt to catch criminals.

    I also have Security Clearance.

    What do you guys think?

    submitted by /u/Alexander0k
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    Are certs necessary if I have a degree in computer science?

    Posted: 01 Oct 2021 08:35 PM PDT

    I've been in the IT field about 4 years now. I started as regular IT tech at my first job. Second job I was a tech but after a year I was promoted to a level 2 system administrator. At my current job I'm a level 2 IT tech but there are no admin jobs so I'm questioning how important job titles are.

    I never got a cert but every job I've held someone always mentions how important certs are to grow in the field. I've had no problem growing in the field on a degree alone when all I've had to do was trade experience in the field. Are certs really important?

    I have no interest in being an IT director or managing a team just making more money. I've been able to negotiate a higher wage on experience and time in the field alone. Is it safe to assume that more time working an IT job is all I need to keep getting a higher wage?

    submitted by /u/fakenerdgamer
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    MIS( Management Information Systems) I have a few question’s.

    Posted: 02 Oct 2021 04:08 AM PDT

    Anybody did MIS in college? Any regrets in doing it ? How is the job market? Can MIS be helpful in the IT world?

    submitted by /u/The_Night-Stalker_
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    Marketing career after Informatio Technology degree

    Posted: 02 Oct 2021 03:02 AM PDT

    Will it make sense if I do a degree in marketing after IT ? like I am looking for careers that intersect data and marketing

    submitted by /u/Naive_Variety_8137
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    Need advice of work domain change. Kindly advise. Thank you

    Posted: 01 Oct 2021 09:24 PM PDT

    I am a support specialist in chat with 2 years' worth of experience in one of the fortune 500 companies.

    It's been 2 years at this job and now I'm starting to hate doing it and I had recently thought of a domain change. As I have only 2 year's worth of experience, I figured I can take the risk. So I started looking for online courses to learn Data science but also was confused if I should learn core programming like java, JS, C++, Python etc. So my problem is, even if learn programming or DS and be proficient at a beginner level, the salary offered is almost as half as what I earn in the current job.

    I just want some insight on how to proceed. If I should go with DS or programming?

    I am willing to put in the time and effort for DS or IT. Would love any ideas or any opinions on the same.

    And my apologies if my grammar is kinda off.

    Thanks in advance.

    submitted by /u/Fuzzy-Tourist-9571
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    Need to land remote job within a month. Help needed!

    Posted: 02 Oct 2021 12:44 AM PDT

    Due to personal reasons, I have about a month to move to Johnson City, TN. I'm currently unemployed after resigning my previous role as an IT Analyst/System Administrator (had to resign due to my upcoming relocation). The reason the position needs to be remote is because Johnson City doesn't have any open positions. That whole are is pretty bad for Tech.

    Now I'm back to square one - this time with a time crunch. I'm really nervous and desperately need help improving my resume or finding leads. For reference, I've sent out about 800 job applications in 2021. Of those, only about 40 landed me interviews. Two of them got me jobs. That's still about what I'm dealing with - I've been sending out ~20 applications a day for the past two months and only had 5 interested companies - unfortunately none of them went anywhere.

    When applying to jobs I'm using:

    • LinkedIn primarily
    • Indeed
    • Directly contacting recruiters/companies

    I've been applying to every single SOC and Sysadmin role I can find that supports remote work. Here are the resumes I've been using:

    https://cdn.discordapp.com/attachments/420016757043101696/893762899355512902/Adam_Resume_SOC_Redacted.pdf https://cdn.discordapp.com/attachments/420016757043101696/893762900798345216/Adam_Resume_IT_Redacted.pdf

    I don't know what else to do besides continuing to apply away. I don't have any contacts at companies or current leads. This has been really stressing me out because I feel the amount of work I'm doing applying to jobs/interviewing is for nothing and I only have a month left to land a role.

    Any feedback on my resumes, or job leads would be greatly appreciated! Thanks!

    submitted by /u/realhidaro
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    How likely is it to go from network engineer to network administrator and them back to network engineer?

    Posted: 02 Oct 2021 12:36 AM PDT

    I've been working as a network engineer (in title) for about 20 months at my current company but a lot of my duties align more towards network administration than engineering: backup administration, MFA and identity management, hardware and firmware updates and maintenance as well as log aggregation and monitoring infrastructure. It's a small company with no internal routing protocols, just static routes and L2 tunneling between sites so I'm not likely to get much experience configuring routing protocols and much network edge topology, though I do regularly configure switches, from basic changes to full configuration rebuilds and new deployments.

    Prior to this I was L3 desktop support/junior network administrator for a much larger company for about 3 years and assisted with an MPLS to SD-WAN transition spanning about 50 offices in 7 or 8 business units, as well as general monitoring and configuration duties befitting a network administrator. I took a step back from network administration and accepted my first role at my current company as a desktop support technician and was promoted to network engineer within about 6 months.

    I'm underpaid according to my job title and my responsibilities. I make about $60k before benefits and bonuses with about a $75k total compensation package. I have my CCNA and am studying for my CCNP. With my experience I don't feel like I could step into a senior network engineer role and it seems like junior network engineer roles are few and far between but I'm confident that I could step into even a senior network administrator role, and could likely earn between $80k-100k in my city for such a role.

    The issue is that ultimately I'd like to be a proper network engineer, preferably working on large scale builds and deployments with automation, and I'm nervous that if I step down from having the title of network engineer, regardless of how accurate that title is, it's going to be an uphill climb to regain that title. I'm also concerned because as a network administrator my earning potential would probably cap out at around $120k whereas I could work towards earning closer to $150k as a network engineer, or more if I eventually earn my CCIE.

    Is it worth spending 2 or 3 more years working well under the market rate for my position and expertise to study and gain the seniority to jump into a more senior role or will it serve me better to step backwards in title to move up in compensation with the hope that I can regain the seniority in title over time?

    submitted by /u/GodMonster
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    I want to ask for a raise but unsure of how much to ask for

    Posted: 01 Oct 2021 11:58 PM PDT

    I hoping someone can help me, I finally decided to ask for a raise after finding out my new coworkers are getting paid more than I was ( I've been here for 3 years) we are doing the same job and they don't stay with the company long maybe three to six month, we all have Sec+ and top secret clearance and similar experiences. It feels unfair, I'm not sure where I fall in for my job title because I transitioned into this job right after I got out of the military (*only did 2 years failed pt test) where I was a client technician to this job where at some point I was consider a Hardware technician / helpdesk support. Then they needed someone to work just helpdesk tier 2 stuff, then it was they needed me to do the same job but the night shift, I'm not complaining I don't mind going where I'm needed what bothers me is that my a few people say they should be paying me more ( including my brother who's also in the IT career) I currently get about 57,000 which I'm grateful for but my new coworker is getting paid in the 60,000s and above, currently started towards the end of last year I've been consistently working two or more hours after my shift is suppose to end because my coworker is always late, I know they are aware of it because they make the schedule and they can track when we badge in and out but they haven't done anything about it and I don't get overtime for it, I don't like making waves which is why this has been going on so long but I though they would appreciate it when I bring up why I deserve a raise, I really like this job but I don't want to be underpaid. I'm starting to study CYSA and Linux certification so I can move up or at least feel confident I can get another job that pays better.

    submitted by /u/C00ki3Ch3f
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    Stay at not great pay job with a lot of networking/growth or take better pay job with not a lot of growth

    Posted: 01 Oct 2021 05:19 PM PDT

    I'm currently a student in a Web/Software Developer program at a community college and I got a student IT Field Technician part-time job for a week now. I have been learning a lot and it's pretty chill for the most part. The problem is that the pay is not that great ($14/hr). During the time I was applying for the IT Field Tech job, I also applied for an IT Refurbished Technician job at a warehouse. The screening and supervisor interview went great. They offered me a part-time position that pays a lot more ($21/hr). Where I am conflicted right now is if I should stay at the crap pay job where there are a lot of networking/growth opportunities for Web/Software internships/jobs or take a better-paying job with not a lot of growth/networking.

    submitted by /u/LearnToStrafe
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    IT fresh grad, zero experience, torn between data analyst vs. business analyst, what do u guys think?

    Posted: 01 Oct 2021 07:23 PM PDT

    Before I graduated I used to get a lot of job opportunities to working in data analytics, because I used to do a lot of data analysis projects and post about them in LinkedIn, but since I graduated I wanted to explore the business side of tech, havent had any job opportunities at all, I only got one job offer and the salary was shit (799$ a month)

    Thinking about returning to data analytics so I can find an actual good paying job and then switch to business analysis if I want to, what do you guys think?

    PS. I was a good programmer, not the best but good enough, what made want to switch to business analyst is I was kinda sick of coding

    submitted by /u/YungRichIndpndt
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    I'm a potential IT Rookie needing some advice from you all

    Posted: 01 Oct 2021 10:43 PM PDT

    I've always been into computers since my childhood, but I've never really considered it as a career until recently. I found videos on You Tube of guys creating and renewing old school desktops and new ones, and I find it extremely interesting and it's been sparking my interest. I have no real hands on experience but I'm getting ready to upgrade my gaming PC, and I'm gonna help in the process of changing the processor and memory out. If I like it and have fun doing it I'm gonna try to rebuild an old desktop and go from there.

    I was wondering: Which college degree choice in the IT field would fit me best in your opinion? I want to be able to build and repair PC's for sure and go from there. Just baby steps for now but I got a feeling I'm going to enjoy doing it so I figured I'd ask.

    Also which online colleges are the best in the IT field?

    submitted by /u/Slashman78
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