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    Monday, August 30, 2021

    IT Career [August 2021] Ask the Experts - IT Management

    IT Career [August 2021] Ask the Experts - IT Management


    [August 2021] Ask the Experts - IT Management

    Posted: 30 Aug 2021 01:12 AM PDT

    Do you have an interest in IT Management as a job or career choice? Are there things that you have wanted to know but not been able to find a resource to ask?

    Some scenarios for potential questions:

    • Ever had a question you wanted to ask your manager but didn't think it would come out right?
    • Ever wonder what the heck your Director was thinking when they decided to not hire someone?
    • Do you want to join the ranks of management but not sure if it is a right fit?
    • Ever want to know how managers got where they are now?

    Ask the Experts is an opportunity for the community to answer questions for each other or provide general advice on their respective field to people interested in joining your ranks.

    NOTE: Experts when you answer, please give an indication of your experience in the field.

    Example:

    Regional Manager for 8 years, Director for 3 years.

    MOD NOTE: This is part of a weekly series. Next week is Networking.

    submitted by /u/AutoModerator
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    Pay gap between US and EU - am I crazy or is it really huge?

    Posted: 30 Aug 2021 04:45 AM PDT

    Hi, I know this topic pops up here every now and then, and I myself have asked similar questions before - but hear me out. Idk if I'm just going insane or if the pay gap really is huge between the US and e.g. Europe.

    Just recently I saw a post here where a guy couldn't decide between a 160k+ or a 240k+ position in Texas - his job being cloud security, not a management position (different benefits etc) after about 6 years in IT and just 26 years old.

    To me, that is mind boggling! I interned for a while at on of the top 3 IT Service providers in Europe and Network engineers (the route of this person from the other post) would barely go above 40-50k a year. Security and cloud being more around 60-80k - but at that point more consultant and less "engineer" really. 100k+ a year would be rather high management, and I honestly can't even think about who would get over 200k without sitting pretty close to the CEO.

    What am I missing? I don't think healthcare/social contribution really fills the gap between those numbers. It just doesn't add up to me. Is IT in EU just severely underpayed compared to the US?

    submitted by /u/Kwathreon
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    How did you guys overcome finding fulfilment in your job?

    Posted: 29 Aug 2021 05:55 PM PDT

    So, I took a job as jr. network engineer over a year ago and at the time it was great. Going from helpdesk to getting to actually touch the configs was awesome. I thought I had finally "made it."

    The first 6 months were overwhelming but now I would say I am very used to the job. All the tickets are the same stuff every time. Most of the projects are the same every time. I still learn a lot but the magic is gone, and when I learn stuff it usually ends up just meaning people cry to me more for issues.

    I'm an L2 right now, so obviously the next step is to learn more stuff and go to L3 network but idk I'm just...not feeling it. I don't feel like more money is gonna make me happier, and this gig is comfortable enough that I don't want to leave (but yet vaguely dream of leaving and doing cooler stuff sometimes, but then when I ask myself "what cooler stuff" I can't come up with an answer).

    For those of you who lost the spark, did you ever get it back?

    submitted by /u/i_hate_cars_fuck_you
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    Silence after the last round of interviews, what do i do?

    Posted: 30 Aug 2021 03:37 AM PDT

    Hi everyone, I am a data scientist with 4+ years of experience. I have just gone through all 8 rounds of interviews in my dream company and the position is EXACTLY what I want to do. After the very last interview I have sent a thank you email to HR showing gratitude for the opportunity. She emailed me back right away saying that all the interview feedbacks were really positive and they will make a decision within a week or so, since they have many people on vacation and they need to align internally. 2 weeks past since her email, and I still have not heard back from them. What do I do here? Wait more? I dont want to seem desperate and/or high maintenance but I am actually desperate! Lol! What do I do?

    submitted by /u/vvan123
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    How To Get off user support after 6 years? Feeling frustrated over lack of growth

    Posted: 29 Aug 2021 10:11 PM PDT

    I have been on help desk for six years, which in my view is way too long. I see no growth in my current role. While the manager was out on vacation last week, I was learning a bunch of linux stuff. I want out as soon as possible and just feel frustrated in the lack of growth. Any ideas? I have the a+ and mcse certification, along with aws so far from last year. This year is about red hat certifications but I feel like I need something where I have the experience on the job. It is annoying having to keep escalating tickets due to lack of permissions and not because I do not know what I am doing. Any advice will help. The other issue is some companies are using some tools that my org does not even use or embrace like AWS for instance.

    submitted by /u/jmlbrns45
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    Can a stem degree and certs replace experience when looking for an entry level job?

    Posted: 30 Aug 2021 04:07 AM PDT

    Hey y'all, I have a BA in math and currently teach cause I had no idea what to do with a BA in math. I'm interested in IT, specifically networking, and want to get my comptia a+ and network+ by the end of the school year. Now, I'm looking at jobs in the Denver area and all of the entry level help desk jobs are asking for 1 year experience, required. Is it likely that employers will look over the fact that I don't have experience because of my degree/cents? Where can I find job postings that don't require 1 year experience for entry level positions?

    submitted by /u/themathlad
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    Is the Google IT Support Professional Certificate worth it?

    Posted: 30 Aug 2021 09:43 AM PDT

    I don't have any background in IT or whatsoever and I'm currently finishing off my college degree. I didnt really get to choose my degree (asian parents) and when I finish my degree I wanna start a career in IT. Is getting the IT certificate from google a good starting point? Or if someone can advice me on possible certificates that I can do to help me get my foot in the door. Thanks!

    submitted by /u/Mac_n_CheeseGmac
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    Need help with getting internship in Information Technology

    Posted: 30 Aug 2021 09:32 AM PDT

    I am an IT major with planning to do a concentration in Cybersecurity.

    I just want some tips or something on how to get an internship in IT.

    Below I am attaching link to my resume.

    https://imgur.com/a/5PlnbXT

    I have already applied to like 20-30 Internship but I am just getting a rejections

    submitted by /u/Divy_l
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    Got a network administrator interview tomorrow. First interview in field really. Advise?

    Posted: 30 Aug 2021 06:06 AM PDT

    Been in IT for a while but only landed a help desk job nothing too technical, very simple. And I've worked on Certs and my growing family . I very watched some videos on YouTube. But are there anything any particular objectives I should brush up on? It's a local security firm that oversees live usage and cloud computing. I know some of it is out of my wheel house, but I really want to land this. Thanks guys and girls.

    submitted by /u/ComputerAwkward3301
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    How much salary should i expect on the rmf cybersecurity side of things after 2 years?

    Posted: 30 Aug 2021 08:13 AM PDT

    Hey guys, I interned in college in info sec for a year and got a job 6 months ago at a defense contractor in a "Cybersecurity Analyst" role doing risk management framework stuff with NIST/DoDAF, basically concerning government systems, looking at system drawings and boundaries, selecting controls for them, moving on with the other steps in the RMF process etc...

    I was wondering how much salary I should be expecting if I job hop in a year or two? I'm currently making 70k remote. I'm mostly asking because when I look up threads for security salaries they're usually more on the hardcore technical side of things and I don't know what value I can expect out of GRC/RMF related stuff.

    submitted by /u/TinyEggBoy
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    Trying to get out of the helpdesk. Is Security+ worth it?

    Posted: 30 Aug 2021 10:18 AM PDT

    I've been in IT for over 5 years. I have a Bachelor's in Information Systems. Currently, I am working for the State Government as a lead helpdesk technician. I am growing tired of dealing with end users, and would like to focus on a specialty.

    My uncle is a retired Air Force vet, who has some experience in IT. He recently sent me a study guide for Security+. He told me that cyber security professionals are in huge demand, especially within the Government. I have always been interested in cyber security, but never took the time to dig deeper.

    Is Security+ a good cert to go after in 2021?

    submitted by /u/Sharingan_9005
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    Looking for insight on furthering my education/choosing a degree and school.

    Posted: 30 Aug 2021 10:04 AM PDT

    Hello all. Over the last year I've worked as a network support tech doing Tier 1/2 work with a school district. I've decided I want to do more with my potential and options, and I think my best option is going back to school. Likely out of state to a university.

    I currently hold a 2-year in CIS which was focused primarily on networking and basic infosec/cybersecurity concepts with introduction to many other areas. I am by no means an expert in anything really. I do know via my course program that programming/development is really not for me. I prefer/am better at logical problem-solving and critical thinking vs abstract thinking for creative solutions from "nothing".

    That said, I don't think I want to pursue a computer science degree, even though I'm aware it is very general with wide options. I'm considering looking at continuing into networking, as I greatly enjoyed my Cisco courses, I like figuring out how to best get machines communicating and keep them doing so, and I enjoy the troubleshooting. Even in my work experience, my favorite days are those revolving around solving network issues amongst our sites.

    Is there any 4-year degree I should look into over another? I believe I do need more experience in various fields/disciplines to truly narrow down what I want to do. I'm just aware that programming was about the worst thing I've ever tried to learn.

    Additionally, I'm aware the most successful are those that truly are passionate about the field. To be honest, that's not me. I'm driven to succeed in order to support what I do care about, which I cannot make a career. Many people here make it sound like it's the end of the line if you don't eat, sleep, and breathe in your homelab and obsessive self-study. I'm eager to learn, and be constantly improving, but it doesn't occupy my mind in that fashion. Looking for insight on that balance too. In some ways, I'm in it for the money more than out of passion, but I know my pursuit for development and success will directly affect my ability to do what I want to. I also just enjoy learning new things.

    I appreciate any advice, guidance, or warning.

    submitted by /u/Scryptiid
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    Is it normal to start at $13.50 for a help desk position with no experience?

    Posted: 30 Aug 2021 10:00 AM PDT

    I just got a recruiter contacted me for a help desk temporary role and the position is remote. But at 13.50 which I think is below minimum wage.

    submitted by /u/Investplayer2020
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    Exchange with LinkedIn recruiter - looking for advice.

    Posted: 30 Aug 2021 09:40 AM PDT

    This is part of an exchange I had this morning with a recruiter on LinkedIn. This is in reply to my questions.

    What are people's opinions on this? Does his wording strike anybody else as a little off, or am I being overly cautious? "My company" and "I can pay you" sounded weird. Also how am I supposed to know what his benefits are. While I was initially elated to be considered for a possible state government IT position, I want to get other's thoughts. Is it worth continuing with this?

    Thank you.

    Awesome! Here are answers to your questions:

    -The department of financial institution's employees are all working 100% remote right now and if I were to submit you I would let them know that you are looking to stay remote.

    -You would be an employee of my company working at the State. You would receive the same benefits that I do except PTO. You can take PTO whenever, but it is not paid. I can pay around $45/hr ($90,000).

    -Next steps would be to get you formally submitted to the State. Resume, and email exchange verifying I have the right to submit you.

    submitted by /u/sniper84
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    invitation to attend CS50's live lectures online via Zoom

    Posted: 30 Aug 2021 09:35 AM PDT

    CS50's Introduction to Computer Science

    https://learning.edx.org/course/course-v1:HarvardX+CS50+X/home

    Visit https://cs50.ly/zoom to register for one or more lectures. If unable to attend live, you can also watch lectures on demand afterward anytime via the YouTube links at that same URL. Space is limited on Zoom but not on YouTube.

    submitted by /u/RoleLanky8376
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    Today I am gonna have a technical Interview for IT Support Specialist role. Send me your tips plz

    Posted: 30 Aug 2021 05:37 AM PDT

    Today I am gonna have a technical Interview for IT Support Specialist role. Send me your tips plz

    submitted by /u/NetworkDynamo
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    Question(s) for anybody that has gotten a help desk / IT support job in the NOVA area as their first IT job.

    Posted: 30 Aug 2021 05:22 AM PDT

    • How many applications did you send in before getting callbacks?

    • What main job board did you use to apply for jobs?

    • What skills did you or do you currently have on your resume?

    submitted by /u/Unoperable
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    Google IT Cert and that is all I have to offer so far

    Posted: 29 Aug 2021 04:32 PM PDT

    I'm going to be completely honest, I'm one of those dreaded guys that had the mentality for the longest time that school or certs will just lead me to my career. "Walk me to the door of my next job while holding my hand". Right now I am projected to finish my Associate of Science degree this fall. I plan on transferring to a university to finish a bachelor in computer science. In the mean time i want to get a part time job in IT. I have a google IT cert from coursera and that's about it. I studied and took a huge amount of notes while finishing this certificate and was hoping the $200 I spent would translate into a better paying job then as a computer salesmen making minimum wage because I sucked at selling computers (and if you couldn't make the sales you just made the minimum). I'm 23 and fairly behind in college because i decided to join the army after failing college early on after highschol. Now that i'm back home I did this certificate but alas I hear no responses from jobs on indeed where I used to apply for my previous sales associate jobs. Would greatly appreciate the wise words y'all might have to say. I'm in dallas, texas and feel like its really competitive IT/tech career wise out here. I was reading someone elses post who had sales associate experience and finally landed a job in IT but theyre from Virginia so felt like what they did might not apply to me so well.

    submitted by /u/Exceptionx1
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    Tips on getting more proficient at SharePoint/Power Platform?

    Posted: 30 Aug 2021 07:58 AM PDT

    I work in the IT project management department at my company and I'm having fun with PowerApps/Power Automate to automate some of my manual work.

    I'm having so much fun I'd like to continue my education on SP and Power Platform tools so I could perhaps work as a consultant. Where should I start? I have no IT education per se - I'm also no noob and I learn fast.

    submitted by /u/burndownthesoab
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    Upcoming interview for Network Operation and Customer Support Engineer, but find out that there are some bad review from former employee..

    Posted: 30 Aug 2021 07:42 AM PDT

    Hey guys, I got an interview invitation from a company for a Network Operation & Customer Support Engineer. I applied for this job because it is an entry-level IT role related to networking, which is exactly what I was looking for.

    But I find out some bad reviews from the former employee (imgur link below).

    https://imgur.com/XjnDbri

    Even if you noticed that the company has a lot of bad reviews, would you still give it a try?

    submitted by /u/Janz_LearningHack
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    How long did it take for you to feel confident at help desk?

    Posted: 29 Aug 2021 05:22 PM PDT

    I just finally changed careers at 34 two weeks ago and started a help desk job. I'm still in training but I have to admit that I am finding it a lot tougher than I originally imagined. I've passed the first comptia A+ test and am working on the second one, but I still feel lost on a lot of the training that we are doing. Maybe I am doing better than I think and am just being hard on myself. It is tough to come from a different career in counseling/nonprofit where I felt very confident to a place I don't.

    How long did it take for you to feel like you had a grasp of help desk? I see all these posts on here of people bored of level 1 stuff and I am like...yikes I hope I get this done in the next few months!

    submitted by /u/HandfulofGushers
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    What to do going forward after landing first IT(?)Job?

    Posted: 29 Aug 2021 11:29 PM PDT

    Hey everyone, just got recruited by GenCon through BC forward. The job is a customer service representative. This is also my first IT job(do you guys even consider customer service representative IT?) as well with just a Google IT cert(working on A+ as I type this). My question is,

    Can I build off of that?

    How well is BC forward & GenCon known in IT?

    And lastly is that a good look on the resume?

    submitted by /u/Superquack98
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    How can I gain experience when internships and volunteer opportunities are seemingly impossible to get?

    Posted: 29 Aug 2021 02:15 PM PDT

    Hello all,

    I can't get a job because I lack professional experience. I have an associates degree in Computer Information Systems, two network security certs from my previous college, and a comptia A+ cert. However, I can't get a job because I lack professional experience.

    I graduated in 2019 and got my last cert in 2020 from my previous college.

    I am technically still "enrolled" in my previous college, but I am not registered for any classes nor am I pursuing any certs/degrees. This is a problem because every internship I've come across requires applications to be enrolled in college and pursuing a degree. Which means I don't qualify for internships.

    When I search for volunteer opportunities in IT; they are very few, and most require some sort of IT experience.. experience I don't have.

    I am at lost at how to go about gaining professional work experience.

    Any tips?

    submitted by /u/cutmylifeN2pieces
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    Suggestions for staying cool in the hot summer while meeting dress-code

    Posted: 30 Aug 2021 06:42 AM PDT

    Moving to a costal state soon where the summers are both extremely hot and extremely humid and I'm going to suffer. Most places I've worked at expect IT to wear pants and either a polo or button up even if you're working in the field.

    So what kind of clothes should I be looking for to survive in the swampy summer, and are there any other good tips for staying cool?

    submitted by /u/Reslux
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