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    Thursday, July 1, 2021

    Samsung Should Tech Support Questions be allowed?

    Samsung Should Tech Support Questions be allowed?


    Should Tech Support Questions be allowed?

    Posted: 01 Jul 2021 06:21 AM PDT

    Howdy howdy everyone, as you know r/Samsung has taken on new mods. We've been debating (rigorously) about new direction but I believe the community should always have the final say in major decisions. Some users have expressed they want tech support questions here while some mods feel we should have no tech support questions here.

    Now we leave it up to you, make your voice known. Happy voting!

    If voting Yes, we will look into allowing Tech Support Questions on the subreddit.

    If voting No, we will continue pushing all questions to r/SamsungSupport and the Discord.

    View Poll

    submitted by /u/TheQuatum
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    Galaxy S21 Ultra just won a global award for being the best smartphone

    Posted: 01 Jul 2021 04:16 AM PDT

    Galaxy S9 Or M21

    Posted: 30 Jun 2021 06:36 PM PDT

    Hi there. So Im leaving my long time iPhone 6s + and I wanna get a Samsung.

    I have the budget for either an S9 or M21. I found both at a about the same price but I can't stretch any further than that.

    I've seen a lot of reviews for both but I wanted to see some first hand experiences on what could be better!

    I use the phone for a lot of web surfing, 2 or 3 games, apps, photos, movies, etc.

    Your input is appreciated! Thanks.

    Edit: ended up getting the S9, it has 3 months guarantee so we'll see how it goes! Thanks for helping me decide!

    submitted by /u/Reekhart
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    Samsung s21 ultra benchmark hot vs cold

    Posted: 01 Jul 2021 05:49 AM PDT

    I've ran a 3DMark yesterday on my s21 ultra just out of curiosity and my first score result was 3303 on "Wild Life". Compare to other phones it should be over 5000. So today I've decided to put it in the freezer while benchmarking and I've achieved a score of 5950.

    Conclusion is that if your s21 is running slow its most likely hot 🤣, cool it down.

    http://imgur.com/a/JnjqofV

    submitted by /u/mara557
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    New Galaxy Z Flip 3 Leaked Videos Gives A 360-Degree View Of The Upcoming Foldable Phone

    Posted: 30 Jun 2021 11:58 PM PDT

    Will 2019's TVs get new Tizen updates like 14xx or 15xx?

    Posted: 01 Jul 2021 10:12 AM PDT

    Hello! I have a 2019's Samsung UHD 4K TV and its software version is 1370. When Samsung launched their 2021's TVs, they promised they will update older TVs...so does that mean that my TV can get Tizen 14xx and/or 15xx?

    submitted by /u/Kidi_Galaxy
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    [OneUI 3.1] Is there a way to exclude apps from showing up in battery usage stats?

    Posted: 01 Jul 2021 10:07 AM PDT

    So lets say I have some apps that are added to the secure folder, or in my work profile, is there a way to exclude these apps from showing up in the SOT statistics?

    submitted by /u/KXGE
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    Google is moving away APKs from the Play Store ��

    Posted: 01 Jul 2021 10:06 AM PDT

    My Samsung s10e

    Posted: 01 Jul 2021 09:45 AM PDT

    After Jul 30, 2021, you won't be able to access your pictures and videos stored on Samsung Cloud from Gallery. You need to choose whether to keep them.

    Choose now what does this mean and will I loose my gallery pictures?

    submitted by /u/DarkGodFlash313
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    Active watch 2 sensor fell off

    Posted: 01 Jul 2021 12:50 AM PDT

    Does anyone know the glue that they used, or a better glue so I can glue it back on? Because I don't think... gorilla glue... is a good option ☹ (unless it is?)

    I heard a lot of people were having the same issue, but no one had a solution for it that didn't mention paying for it to get fixed :0

    submitted by /u/Esintheballs
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    A52 5G-Change icon shapes?

    Posted: 01 Jul 2021 09:06 AM PDT

    Back on my S7 , for example, my STEAM icon was just the icon itself, without any white circular backgroundness behind it

    Now on the A52 5G the STEAM icon has the back white circle behind the icon and i cannot find the option to change that. I tried going to the developer area but no signs of anything there and Google ain't helping

    A52 5G updated to the latest version (June 1st 2021)

    submitted by /u/DV2FOX
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    So my galaxy w.a.2 died yesterday at 19% and didn't think much about it. Now it's stuck at 0% and is stuck in a boot loop and I can't get it to actually charge to come completely on to try to factory reset it. Is there anything I can do? I don't have much money rn so can't go to a repair shop atm

    Posted: 01 Jul 2021 08:39 AM PDT

    So my galaxy w.a.2 died yesterday at 19% and didn't think much about it. Now it's stuck at 0% and is stuck in a boot loop and I can't get it to actually charge to come completely on to try to factory reset it. Is there anything I can do? I don't have much money rn so can't go to a repair shop atm

    submitted by /u/Cody_Python13
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    Can't update to android 10 on Samsung galaxy S9+

    Posted: 01 Jul 2021 08:32 AM PDT

    I'm so frustrated with Samsung right now. I have a Galaxy S9+ and I should have received an update a year and a half ago since everyone in my country did (at least everyone I know who own a Samsung got it).

    I have contacted support, tried everything they said, it didn't work. And they don't have an answer as to why I can't seem to get an update. Their only solution is to force the update which would delete all my data. And since this is not my fault, why should I go through that ordeal. They don't have an answer as to who I can talk to to file a complaint.

    On top of that, I can't get a verification for Samsung health because I either don't receive the code message or when I do, it says the code is incorrect. I mean, what...

    Did anyone else experience similar issues?

    submitted by /u/soadsophia
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    S20 fe exynos version battery performance

    Posted: 01 Jul 2021 08:29 AM PDT

    I am planning to buy the s20 fe 4g (exynos 990 version). I heard that it's battery performance is very poor. I want atleat 5 hours of screen time with moderate use at 120hz. Do you think it can satisfy my requirement? I didn't want to upgrade to the 5g version as 5g won't be coming anytime soon in India and also didn't want to go for a72 as I want wireless charging and power share.... thanks in advance.

    submitted by /u/nabgraphy1108
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    Activate those top pulse notifications (A52 5G)

    Posted: 01 Jul 2021 08:29 AM PDT

    I always get lost and even when i get to select it i forget where i enabled the option

    Galaxy A52 5G updated

    There was this feature that, whenever the phone is on Always On Display or even when browsing the phone or anything, an app notification would come from the top and then a circular animation would pop up 2 or 3 times.

    Can someone please tell me where i can find this option again, please?

    submitted by /u/DV2FOX
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    Samsung TV Direct Disaster - Any Advice?

    Posted: 01 Jul 2021 08:14 AM PDT

    I got a great deal on Samsung Direct on an 82" Class Q70T QLED back on May 12th with a delivery date of May 18th, but it still hasn't been shipped! I bought an articulating mount for the heavier TV and removed the old mount from the wall along with my E70-F3. My living room is a total mess, with no end in sight!

    Has anyone had experience with Samsung Direct customer service, that can suggest an escalation strategy?

    I'm getting nowhere. I've had multiple calls with Samsung, multiple online chats, and multiple emails, and STILL no resolution after 7 weeks even though they still have my money! They'll say anything to get you off the phone/end the chat but will never put anything in email. At one point the phone rep guaranteed me it would arrive on May 24th (that was 2 months ago and still no TV). After a month I got my first written reply from Samsung Customer Care saying:

    "...the 82" Class Q70T QLED 4K UHD HDR Smart TV (2020)... is no longer available. We are sorry for the inconvenience. Please consider ordering a similar product on Samsung.com[ 85" Q70A QLED 4K Smart TV (2021), SKU ID: QN85Q70AAFXZA]. You will receive $25 off your next Samsung.com purchase to make up for the inconvenience."

    I told them NO way, I want the TV I paid for or they can send me the TV they suggested at the same price! At the time, the product they suggested I go buy from them was TWICE the price of my fully paid Q70T order. Talk about Bait and Switch! They're the manufacturer, if they choose to stop production while they have paid open orders that's not my fault. I've missed stellar deals on Sony 900H and Vizio P series TVs that are all out of stock now because I chose Samsung Direct. At this point cancelling the order for something else would cost me $400-800 over what I've already paid.

    I cleared my schedule repeatedly for a scheduled delivery that never came. My delivery has been rescheduled over a dozen times, with no notice. My delivery is currently "scheduled" for July 7th, 50 days late and counting...Please Help!

    submitted by /u/sigchidj
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    How durable is the OIS?

    Posted: 01 Jul 2021 08:11 AM PDT

    I heard the OIS makes noise when you shake it so i shook it when the camera is opened for like a minute and just found out that it can break from that It seems to be working fine but i wonder how long can it survive if i keep doing that?

    submitted by /u/DEWDEM
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    Has anyone else had issues ordering s21 phones from the Samsung website?

    Posted: 01 Jul 2021 07:36 AM PDT

    I have tried to order either a s21 ultra or plus through the website using PayPal credit. They were giving me £350 for my s9+, a free smart speaker and £150 cashback. Seemed a great deal especially using PayPal credit 0% finance. Everytime I tried to complete the order using that payment method the website went into a loop and brought you back to the start. Half an hour on the phone with Samsung didn't resolve it either. Looks like I'll be sticking with the S9+ for a while longer!

    submitted by /u/Lansdownefaust
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    Galaxy watch 4

    Posted: 01 Jul 2021 07:02 AM PDT

    What is the best (easiest) way to get the new watch on release day and what is that day? I've seen both 8/11 and 8/3 as possibilities. I'm in small city US.

    submitted by /u/shs713
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    Are samsung j3 prime calls untraceable?Like a burner phone?

    Posted: 01 Jul 2021 06:37 AM PDT

    I see a lot of people recently saying that they want to buy this phone and request if someone has it to buy it and im wondering is it because its kinda like a burner phone with the calls being anonymous?

    Can someone clarify that for me please?Thanks.

    submitted by /u/InFBI
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    Navigation Gestures vs Navigation Buttons- Which one you prefer

    Posted: 01 Jul 2021 05:51 AM PDT

    I have noticed noticeable performance drop when using Navigation Gestures on my S21+ with Exynos processor. My device however performs very smooth with Navigation Buttons. I always prefer to use Navigation Gestures but this has took me back to Buttons. Have you also noticed something similar on your phone? Which setup you prefer and why?

    View Poll

    submitted by /u/tvich1015
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    S21 5G Canera Snapchat and Instagram

    Posted: 30 Jun 2021 05:21 PM PDT

    Just got my new S21 5G, and I've been reading for around an hour trying to figure out what's going on. Every forum seems to hit a wall, so I figured I'd try my luck.

    I'm noticing a HUGE gap in quality between inner camera pics on my camera app vs pics in Snapchat or Instagram. Specifically, my images look soft and high contrast, as if there was a filter laid over then immediately after the image was captured.

    I've read all about Androids poor image optimization and how this actually seems to be a common problem for users of this phone. Still, I can't seem to move past it, since my girlfriend got the same phone today and her snap pictures look nice and crisp. What gives?

    Things I've tried: •Clearing Snapchat cache •Wiping the system cache •Disabling video call effects (really thought this one would do it) •Reinstalling Snapchat •Making sure to open the default camera app before opening snap

    I'm really at a loss. It wouldn't bother me so bad if my girlfriend's pictures didn't look perfect, but they do. Any ideas would be deeply appreciated.

    Thanks Reddit

    submitted by /u/popkulture18
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    Any guesses on when a black bezel will be released for the 65” Samsung Frame 2021?

    Posted: 01 Jul 2021 01:39 AM PDT

    Still only white released and I want to wait for black but not if it means no bezel for months on end. Wondering if I need to just order a white one?

    Edited to add: I'm in the UK

    submitted by /u/ellisroses
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    In case your TV doesnt have 1506 update, dont update

    Posted: 30 Jun 2021 06:13 PM PDT

    Its probably for most 2021 TVs, including for example The Frame and such.

    Anyway, if you have older firmware, update to 1506 will make your HDMI 2.1 port dead.

    Soo.. dont.

    Obviously that port isnt dead, just doesnt work correctly. It can run with disabled Input Plus at like 4k30Hz, so it reverted to some HDMI 1.4 spec probably.

    No clue when or if Samsung fixes this. Nearly two months since that update, apparently with zero testing.

    PS: You can doubt me, but you can also do simple Google search and find out for yourself that its sadly true.

    submitted by /u/YMIR_THE_FROSTY
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    Why Samsung phones tend to die suddenly so often?

    Posted: 01 Jul 2021 06:36 AM PDT

    I love Samsung phones more than any other phone manufacturer, I may not be a complete blind follower but I really put their products above others constantly (just to show that I don´t come here to show hate for Samsung)

    But there is a reason why I would NEVER spend more than 1000 dollars in a phone, specially if it´s a Samsung. Inside this sub and others, in less than 24 hours I have seen several posts or comments from people that lost their phones with no warning at all, no matter if the phone has less than 1 year or 5 years of usage.

    To give examples: I had a Note 9, the best phone I´ve ever had in my life, so useful that I used it for work related situations and even Nintendo 3DS emulation. It died just when it was charging. I switched from it to an old Galaxy J7 until I find the money to buy another one, and a couple weeks ago I had to switch to an old J7 Neo because the J7 stopped charging and haven´t been able to turn on even with all the tricks I threw at him including buying a new battery. It even embarrasses me that within 2 years my wife has kept her iPhone 7 with just minor issues while in the same period of time I´ve had 3, all Samsung.

    Another example: some people I know personally have alredy lost their Samsung phones even after taking good care of them.

    I´m not here to ask for help to repair my phones, I just wanted to ask why, why does so many Samsung phones last 3 years with no issues while others can last less than 1. Is there anything we the Samsung users can do to prevent this? Is Android the real culprit and not Samsung?

    submitted by /u/bloodamett
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