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    Tuesday, September 29, 2020

    OnePlus Tech Support Tuesday (September 29, 2020) - Your weekly tech support thread!

    OnePlus Tech Support Tuesday (September 29, 2020) - Your weekly tech support thread!


    Tech Support Tuesday (September 29, 2020) - Your weekly tech support thread!

    Posted: 29 Sep 2020 07:11 AM PDT

    This is /r/oneplus' weekly thread for tech support. Your place for any issues you might have. Join Discord as well for real-time assistance!

    submitted by /u/AutoModerator
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    It’s official: There's not going to be a OnePlus 8T Pro

    Posted: 28 Sep 2020 11:12 PM PDT

    OnePlus 8T: Experience OxygenOS 11 out of the box

    Posted: 29 Sep 2020 08:26 AM PDT

    I've own the 8 pro since the launch and I'm seack of the curved edge

    Posted: 29 Sep 2020 12:12 PM PDT

    As the title said, after so much time I can't get over the curve display. It's uncomfortable, doesn't look good in my opinion, it makes for a lot of button on the edge hard to press. I'm waiting for the 9 pro to see what oneplus has got in mind but I'm seriously considering the iphone 12 o the pixel 5.

    This curved edge are pure marketing stuff and I'm surprised by the phone overall but disappointed at the same time

    submitted by /u/ArticLOL
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    Google play store battery drain stopped?

    Posted: 29 Sep 2020 10:24 AM PDT

    Today's battery usage doesn't show any usage from the play store so far. Does anyone else notice this for them?

    screenshot

    submitted by /u/omgabunny
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    Oneplus 7 pro battery draining heavily out of the blue

    Posted: 29 Sep 2020 04:41 PM PDT

    For most of my ownership of this phone, the battery has been one of it's best features. I could easily go though a whole day of relatively high usage (lots of youtube, some games, google duo, etc.) with 20% remaining.

    For the past few weeks, I've needed to recharge my phone many times throughout the day to prevent it from dying. I was concerned, but brushed it off because I assumed I had used my phone more heavily to cause this. Today I realize that my concerns were real, as I had school for the first time in months. I've actively been on my phone for maybe 2 hours today at most and it's at 18%. I've looked through detailed battery usage and the total usage from apps adds up to 30-40%, meaning I should be sitting around 60% assuming some loss.

    I haven't changed anything that I can think of recently, but the battery life has gone from a key advantage of this phone to a massive liability. If anyone has any experience with this problem I would greatly appreciate it.

    Thanks!

    submitted by /u/Colinb1264
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    Which bullets

    Posted: 29 Sep 2020 11:57 AM PDT

    So i've been contemplating which wireless earbuds to get and i really dont like the airpods style look and feel of the oneplus buds so which model oneplus bullets shoud i get

    submitted by /u/keesiegames
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    Status Bar Gestures

    Posted: 29 Sep 2020 04:15 PM PDT

    OnePlus Gallery question

    Posted: 29 Sep 2020 03:38 PM PDT

    I recently bought the OP8 Pro and when migrating all the pictures from my old galaxy s9 to this phone only around 500 pictures are show in the regular "photos" tab and the other 9000 in the collections tab under different albums. Is there a way to see all the pictures under the tab photos? Thanks

    submitted by /u/BobRoss0920
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    Why did OnePlus remove the Zen mode widget?

    Posted: 29 Sep 2020 11:50 AM PDT

    On the widget it now says, "The new version doesn't support widget, please remove it." Its still in the widget catalogue as well, but once you put it on a page it displays that message.

    Disappointing really, I use Zen mode a lot, and now to get to that app I'll have to search it from settings. Or is there any way I can put it in my app drawer?

    submitted by /u/AAK_Music
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    Launchers that won't slow down Oneplus 7 pro?

    Posted: 29 Sep 2020 06:58 PM PDT

    Got my OP7 pro a few weeks ago and while I love it, I'm ready to start customizing my homescreen and widgets.

    I love the 90hz display and want a good launcher that won't slow down or inhibit my phone in anyway, if possible.

    submitted by /u/Transporter725
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    Oneplus 7pro significant slow down

    Posted: 29 Sep 2020 06:15 PM PDT

    In the past month my oneplus 7 pro has turned from a snappy high end device to feeling like a stuttery mess. Opening my phone i cant interact with anything for at least 3 seconds. Is this happening to anybody else?

    submitted by /u/Scribblepic
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    Oneplus-8t-will-receive-an-outdated-camera-sensor

    Posted: 29 Sep 2020 06:04 PM PDT

    OP6. Request. Let BT headphones adjust volume past the current max. Is it possible? Some setting I missed? Bose sport headphones. Rooted phone.

    Posted: 29 Sep 2020 01:29 PM PDT

    I've tried various settings. None of them seem to effect it. If I have my volume at 5. And turn on blue tooth. It's stuck at 5 using the headset. I have to touch the phones volume and put it up before I can adjust the headset.

    Quite irritating. Certainly not hands free. Any help?

    submitted by /u/Elfere
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    OnePlus Nord N10 teased, should launch sometime in October.

    Posted: 29 Sep 2020 06:07 AM PDT

    How widespread is this; broken 802.11r Qualcomm

    Posted: 29 Sep 2020 02:37 PM PDT

    https://www.google.com/search?client=firefox-b-d&sxsrf=ALeKk014qhyBL6S10DQ_Nfx0u5J4XOqulw:1601415166625&q=oneplus+802.11r+broken&spell=1&sa=X&ved=2ahUKEwj-pZOxqI_sAhWwNOwKHSpqDEEQBSgAegQIDxAo&biw=1368&bih=798&dpr=2

    and

    https://forum.xda-developers.com/oneplus-7-pro/help/802-11r-boken-oos-custom-q-versions-t4112319

    802.11r has been broken for me for a year + on Android 10. Not sure if this is an isolated One Plus issue but I have a hunch that perhaps this issue affects all Qualcomm devices running Android 10, can anyone confirm?

    802.11r works perfectly fine on Pie / Android 9

    Just tried this again on OOS Beta 18, 802.11 Broken; "Access Point Full" etc

    submitted by /u/cantenna1
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    For anyone who doesn't like oxygen os 11, I have an suggestion

    Posted: 29 Sep 2020 07:02 AM PDT

    As a part of the new IDEAS 2.0 I suggested a switcher in settings to switch between the new one handed ui and the classic stock ui. It's at the time of posting this the 9th most liked idea. If you are in any way shape or form interested please vote for it https://www.oneplus.com/fi/communityideas#/detail?threadId=130

    submitted by /u/MatiasJerkkola
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    Have OnePlus 8 Pro display issues been fixed?

    Posted: 29 Sep 2020 06:31 AM PDT

    I have the 6T and I'm due for an upgrade. I've been waiting for the 8T Pro to come out because I assumed the display issues would be resolved now and maybe there would more updates but since it's been announced that there will be no 8T Pro, I'm wondering if I should just get the 8 Pro? I read that it's been fixed but it's been causing red tinting issues.

    Has anyone experienced this? Has it gotten better? Should I just get a Pixel or something?

    submitted by /u/_edje
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    Manual HDR control on the OnePlus 8 Pro camera

    Posted: 29 Sep 2020 12:11 PM PDT

    Hi,

    I just got this phone today and I'm struggling with HDR because it only gets enabled whenever the phone wants and I can't find a manual control even in settings

    submitted by /u/AudreyLynch
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    Oxygen OS11 release

    Posted: 29 Sep 2020 08:01 AM PDT

    With the recent announcement that the new OnePlus 8t will come preloaded with oxygen OS11, does that the general release will be soon?

    submitted by /u/akaisar18
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    OP7T Pro Android 11?

    Posted: 29 Sep 2020 07:45 AM PDT

    A bit out of the loop, when is the 7T Pro getting Android 11? A quick google search didn't give any answers, only OP 8 android 11 beta's.

    submitted by /u/Mataskarts
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    Howdy One Plus, HEY YOU! FIX 802.11r Been broken for 1 year +

    Posted: 29 Sep 2020 05:18 PM PDT

    THIS IS CRAZY!!! THE PHONE IS JUNK FOR COMMERCIAL/BUSINESS, HOTEL, BIG ENTERPRISE USE!!!

    I SENT YOU LOGS BACK IN JUNE, DO SOMETHING ALREADY!!!

    ATTN: IT TECH JOURNALISTS, SOMEONE PLEASE WRITE AN ARTICLE ABOUT THIS??? PEOPLE NEED TO KNOW HOW BROKEN ANDROID 10 IS FOR ONE PLUS! ITS POSSIBLE TOO THAT THIS ISSUE AFFECTS ALL SNAPDRAGON QUALCOMM DEVICES RUNNING ANDROID 10.

    802.11r is BROKEN IN EVERY OOS ANDROID 10 BUILD INCLUDING BETA 18!!!

    https://www.google.com/search?client=firefox-b-d&sxsrf=ALeKk01UolNWjT5AtKox27LhgVxIBb4FHQ:1601425235563&q=oneplus+pro+7+802.11r+broken&spell=1&sa=X&ved=2ahUKEwjw77LyzY_sAhXD_CoKHREiDq8QBSgAegQIChAo&biw=1368&bih=780&dpr=2

    DOWN VOTE ME IF YOU WANT GUYS BUT KNOW THAT I'M PROPERLY MOTIVATED TO SPAM THE INTERNET IF NEED BE TO BE HEARD!

    submitted by /u/cantenna1
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    Screen flickering

    Posted: 29 Sep 2020 11:18 AM PDT

    On my op6 I have issue I got like a couple months ago, I have tried a lot to fix it but it seems like it's getting worse, it's a bar at the bottom that's flickering but I can see through it, still annoys me super bad, when I turn down the screen light to very low i can't see it, but if it's at max it's the worst and sometimes it's even bigger. The only solution i found that works so far is turning down the light, so I can't have the light on max or a lot or it just flickers again... Very annoying when I need more light :/ so I'm hoping someone know the fix to this.

    submitted by /u/theooien
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    Front/face camera wont work at all

    Posted: 29 Sep 2020 10:51 AM PDT

    Hi guys I use Snapchat alot, and recently my frontcamera started getting a slow and glitchy. Now that has been going on for a couple of days, until i woke up today and it didnt work at all. When i try to use the face camera on Snapchat, Instagram, Facebook and so the screen just turns black and freezes, even when i use the phone's regular camera, the camera app just crashes.

    Does anybody know what i have to do?

    submitted by /u/Sode16
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