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    Tuesday, September 29, 2020

    IT Career I’m 40 and want to start a new career in IT. I know almost nothing. What should I learn first? Are there some free online courses I can take? - Serious

    IT Career I’m 40 and want to start a new career in IT. I know almost nothing. What should I learn first? Are there some free online courses I can take? - Serious


    I’m 40 and want to start a new career in IT. I know almost nothing. What should I learn first? Are there some free online courses I can take? - Serious

    Posted: 29 Sep 2020 06:25 AM PDT

    What should I focus on first and are there free online courses that I can take? - thanks.

    submitted by /u/DoctorSnape
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    Has anyone had any luck offering IT support services independently?

    Posted: 28 Sep 2020 05:18 PM PDT

    By independent, I mean you're operating as an independent business owner, not going through headhunters/temp agencies.

    What is the process like for securing the contract? How do you get your clients?

    I'm already aware of how to properly establish a business as far as paperwork goes and I don't think I'm talented enough yet to go out on my own but I'm still curious how everything gets started.

    submitted by /u/SirSmoksALott
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    What is a good specialty in IT?

    Posted: 29 Sep 2020 02:26 AM PDT

    I am tired of breaking my back doing laborous work for just enough money to survive, I want to make a career change. I am looking to get into the field of IT and from what I've been reading, here and elsewhere, the best way to make good money is to specialize in an area. What are some things one could potentially specialize in? I haven't had any training or experience in IT yet I'm just researching as much as possible before I dedicate myself to this field.

    submitted by /u/john_doe33541
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    IT jobs where you don’t have to talk to anyone?

    Posted: 28 Sep 2020 06:56 PM PDT

    And what I mean by that is, youre not on the phone all day.

    I current work as a service desk analyst so we take calls all day, however I hate talking on the phone nor do I really wanna do that for the long run.

    What jobs in IT are there where you Aren't on the phone all day?

    submitted by /u/2lit_
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    Suggest some courses on Networking

    Posted: 29 Sep 2020 01:59 AM PDT

    I did ccna and ccnp courses in my masters at La Trobe University . I just want to explore deep into networking . Could you guys guide me on what courses should i pick next?

    submitted by /u/abhinaygokul
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    How to prep for cyber security certificate

    Posted: 29 Sep 2020 09:34 AM PDT

    I planning on enrolling in a foundations of cyber security certificate course in January. I have no previous IT experience or knowledge and I am planning on prepping before the course starts. Would a course like the Google IT technical support fundamentals (which teaches hardware,software, operating systems, networking, software and troubleshooting) aid in providing me with a base of knowledge so I am not overwhelmed in when the course starts.

    submitted by /u/nemesis__s
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    How to mention "decrapifying" Windows 10 images on resume?

    Posted: 28 Sep 2020 02:52 PM PDT

    When I started, the other people in my department would literally pull computers out of the box, add them to the domain, manually install all the software they needed, manually configure everything so that it was usable for the end user. Inevitably, there would be some weird conflict with the way HP (or whoever) shipped the computer, and we'd have configuration problems down the line.

    So I immediately implemented Windows Deployment Server and started making custom Windows system images with all the software we needed. My department was really resistant to upgrading to Windows 10. So I created my own "decrapifier" script, that would take the Win10Pro or Win10Enterprise image, and remove all the unnecessary "features" do a ton of custom registry edits. We still had users use a bunch of legacy websites that's still required Internet Explorer to configure "trusted sites". So all those settings were all configured automatically for the new user. The Windows 10 image was really really clean, no Windows 10 clutter. Basically, all the user had to do is login, and all the configurations were already done.

    I've gotten pretty good at this, and I've had people I know in IT at other companies pay me as a contractor just to customize a Windows image for them.

    How do I summarize this in short mention on a resume?

    submitted by /u/zrad603
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    Best Certs for at least entry pay of $20 an hour

    Posted: 29 Sep 2020 07:36 AM PDT

    Okay. So I am switching industries. I want to go into I.T. but at minimum I have to make about $20 an hour (USD). I was pondering what certs are the best combo to get this as an entry level help desk or tech. I was thinking the CompTIA trifecta or A+ with the CCNA. Any help would be great.

    Also if this matters, I am taking a B.S. in Cyber Security now. I live in the Orlando area as well; the only reason I mentioned that is because Walmart associate and Best Buy non-Geek Squads are making $15 a hour in my area now.

    submitted by /u/RobotWizard369
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    Best Certifications to get as a beginner?

    Posted: 29 Sep 2020 10:21 AM PDT

    Hi,

    I have been heavily considering a career change to the IT field. I have no college degree or certifications at the moment.

    I wanted to ask what some of the best certifications for someone in my position to get would be in order to get my foot in the door?

    Thanks!

    submitted by /u/thronelol
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    Is Call Center Desktop Support a Good Start

    Posted: 29 Sep 2020 10:19 AM PDT

    Hello all,

    Is it worth starting your IT career with a job at a call center as desktop support? I've heard harsh things about help desk, especially within call centers, but I don't think I'll be able to get any other jobs until I have more experience. I have an AAS in networking but only a few months experience. Plus COVID is making things even more difficult.

    Thank you for your time!

    submitted by /u/Smaybellina
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    How to determine if a contract to hire will be turned to FTE?

    Posted: 29 Sep 2020 10:17 AM PDT

    Position is military based here in the US and is a 6 month contract to hire. Is there a way to determine if the contract is going to be turned FTE without taking the gamble? Or do you take the gamble, do your best, and hope it goes FTE after the contract expires?

    submitted by /u/Fogame
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    Desperate for advice and wisdom

    Posted: 29 Sep 2020 05:58 AM PDT

    Hey there. I've been in support and consultant jobs since for the better part of 4 years now. And I'm honestly tired of it. I feel no satisfaction from the work I do, other than the normal "but you help people with problems and they appreciate you!". It's nice, but it's not like I wake up happy for work every morning. I'm on the phone 7 hours and 30 minutes Monday-Friday. It's been helpful towards my communication and problem solving/troubleshooting skills. But it's just not fulfilling.

    I want to be in a position where I can work at my own pace with issues, and limit client/customer/user contact to a dialogue within the tickets themselves. And not "slave" on the phone. Worst parts are the constant effort to seem so happy and joyful over the phone, to not put off the users with a bad mood. But it's exhausting having to fake the joy.

    I'm rambling. My point is. What should I invest my time and money in, to get going with courses to end up more comfortable and desired/needed? I know people do azure courses, but I know little about them.

    Any advice would be appreciated. Thanks.

    submitted by /u/Anthrophaxiom
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    Experience

    Posted: 29 Sep 2020 08:50 AM PDT

    I recently started studying for certifications, passed A+ and test for Net+ in a couple of weeks, and will be starting the job hunt. I have worked in Bars/Restaraunts and retail most of my life, soft skills are not a problem, in mostly management positions. I worked at Verizon for a couple of years and was trouble shooting anything from Phones, Tablets, Chromebooks, Watches, Wifi Hotspots, and since the majority of my customers were elderly I voluntarily helped with their PC/Mac Laptops. The question that I have is a two part. First, Would a position, such as described, with Verizon be looked at as having "IT" experience? Secondly, If it is questionable, How should I go about listing that in a beneficial way on the resume? Thank you in advance.

    submitted by /u/MNightmare13
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    HDI Support Center Analyst

    Posted: 29 Sep 2020 08:39 AM PDT

    Hi I was wondering if anyone has taken HDI Support Center Analyst certification and where I could go about finding test prep exams?

    submitted by /u/Pepino203
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    Breaking into Cloud Computing Career: Ultimate Guide

    Posted: 29 Sep 2020 08:25 AM PDT

    Are you trying to break into Cloud Computing Space or looking for a change working as an IT Professional?

    Check out my blog on Breaking into Cloud Computing Career.

    https://parveensingh.com/breaking-into-cloud-computing-career-ultimate-guide/

    submitted by /u/pv-singh
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    Comptia A+ re commendation

    Posted: 28 Sep 2020 10:15 PM PDT

    Hello, I was hoping to get some help and guidance here. I'm going to school for Computer Maintenance (although they changed the name of my degree) and I'm starting to get into more advance courses. Pretty soon I'll have to take the comptia A+ exam. I was hoping I could be directed to where I can find myself a good/great study guide book for this exam. I need Some recommendations. Any advice or two cents I would also appreciate.

    Also one more issue, I have a certificate by cisco (nothing like comptia) where it basically says I've completed the basics of a certain class called IT Essentials. I don't currently have a job but I'm looking to get my foot in the door of the IT world but don't know where to start. Everything i learned keeps leaking out of my brain (hope y'all can relate). I would like some recommendations and advice about where to start job wise. Any and all advice and recommendations is appreciated. Please and thank you!

    submitted by /u/yolo_mcswahin30
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    Next step beyond Desktop Support?

    Posted: 29 Sep 2020 07:52 AM PDT

    Hey everyone, so I currently work as Desktop Support (1.5yrs) for a large organization in the Midwest where I support 1000+ users, and I am also the highest ranking member on my team (basically a Jr Sys Admin). I like my job a lot but my SO recently received a job offer in Phoenix and we are going to move there in March. I may be able to continue remote for a few months until they find my replacement but before this news, I was thinking of the next step in my career anyway, and had a few interviews but opportunities are rather limited in IT where I live right now and none of the offers I got were enticing enough to switch jobs. But now moving to Phoenix I will have so many more opportunities to take the next step up and I'm very excited, but I'm curious what some of you would do if you had the opportunity to get a little fresh start. I just find nothing challenging in my current role and I know I am capable of much more.

    I have great technical skills (Windows administration, o365, hardware/software, networking, python), I will have superb recommendations from my bosses, but my biggest advantage is my soft skills, and my attitude/mindset. I interview very well and have an IT degree (Bachelor's) from a good university too.

    Of course, the next logical step up would be System Administrator (Jr), but I also want to consider my other options like Systems Analyst, Tech Sales, or maybe a niche area like Salesforce or something. My current goal is to work to get to AWS cloud engineer (I'm studying for SA associate exam and RHCSA too), but really my main goal is just to make as much money as possible. I wouldn't want to work in any other field except technology, but while I am good at it, it's not my "passion" per se. My passions are what I do outside of work and I want to be able to fund them as much as possible. I know this isn't some quick overnight thing that will happen (really a 5 year plan for me), but if you were in my shoes and that was your goal, what path(s) would you consider, and what would be your game plan? I'm open to traditional paths, but slightly more interesting in hearing non-traditional paths or niches.

    submitted by /u/mightbearobot_
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    Working in Indiana

    Posted: 29 Sep 2020 07:51 AM PDT

    So, I came back to Indiana after working in IT as a network engineer for the past 4 years. Completed a lot of online coursework, gathered a couple of micro-certs and a minor Linux cert. Certs can certainly help in Denver, CO with getting a job but didn't seem all that necessary. I usually could get through an interview fairly easily just on my experience alone. Now, most, not all, of my experience was in telecom transport networking. I was in a NOC before that. Before returning to Indiana I didn't really think I would have to scrape and claw to get a good job here. I mean fancy-pants high-tier network dude comes from one of the largest IT towns in the country (Denver); thought I'd be a shoe-in for most any network job here. Wow. Was I surprised. I can't even get an interview back here to SHOW I know my job. So, my question is, to those working in Indiana in tech, I'm testing for my AWS-SAA now, cloud and automation is where I was heading back in Colorado, and I'm going to just go ahead and get the new CCNA in the next couple of months, will those two alone be enough to get a good gig here in Hoosier country? FYI, I also plan on going for the Cisco DevNet and Cyber Ops at some point.

    submitted by /u/Slow-Telephone1685
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    The only kinds of jobs that want me, and the kinds of companies I don't want to work for, and I have no idea how to go forward

    Posted: 29 Sep 2020 07:38 AM PDT

    • ~4 years of IT experience, almost all for small (staff<300) companies with terrible IT
    • My role is always what I call "tech support +", where I do all of the tech support and whatever "you could generously call it sysadmin" tasks my boss doesn't want to do
    • Also alot of "I have to fix this accounting program that we have no documentation about, is very old, and very niche"
    • The companies usually have very bad tech practices, like large numbers of 32 bit machines and Win7 in 2020, using Server 2003 as a DC, no or unknown backups, etc.
    • Consequence of above is that I have basically no experience with like any technology more recent than AD. Nothing cloud, config management, VMWare, whatever
    • Associates, need probably 2 years to get bachelors.

    The issue is that even when I try to present my experience as "I am used to having to be very flexible and will probably pick up the tech and role faster than most", I get passed over pretty consistently. From what I've gleamed from HR people and recruiters I'm usually the second or third pick, but passed because:

    • Tech support roles want someone with experience with WSUS or whatever
      • Or, think I have too much admin experience and will be bored
    • Admin level roles are not interested in certs, not interested in what I've done in a lab, not interested what I've done that didn't go into production. None of my projects have gone into production, so I have no experience they care about.

    I've been looking for a job more-or-less continuously for 2 years and the only fish that have bitten are the ones I'm coming from and with the same role. And I am fucking done with "I had to manually reimage 150 workstations over a series of Saturdays because the boss can't or won't buy a bulk image license for the imaging server I already made".

    College seems like the thing I should do (it's also usually mentioned for why I got passed over). But anytime I've mentioned college to recruiters, hiring managers, a technical leader, or someone in my LUG, I mostly get confused looks. A previous IT director was absolutely baffled look when I told him I was learning the basics of Java before taking CS classes because "why would you major in CS to work in IT?" I get similar "you should major in this not that" basically any time I mention college.

    At this point, I really have no idea how to go forward. Again, end user support roles want someone with more direct experience, admin level roles don't care about certs/labs/non-production projects, and no two people irl seem to agree on the value of any major. I've been thinking about taking a sabbatical and majoring in something generic like history or business and minoring in CS, but I'm concerned that's going to get me kicked basically back to the beginning.

    submitted by /u/Loud-Ad-8321
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    Which path should I pursue if I want to work remotely from overseas?

    Posted: 29 Sep 2020 07:35 AM PDT

    I wanna be able to work remotely from my country (Egypt) and I'm down to learn anything to speed up that process. I know some frontend basics and python, but that's about it.

    Which path would you choose?

    1. Path 1 - backend development

    2. Path 2 - devops

    submitted by /u/29092
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    No idea idea what next steps to take to further my career, any ideas?

    Posted: 29 Sep 2020 07:14 AM PDT

    Hello, I recently got my first IT job with an ISP, basically my job resolves around customer service and restoring the internet for our clients, focusing on L2/L3 issues. I have loved it and learned a ton about the internet, which networking has always been my biggest strength. I just have no idea where to go from here or what goals I should set for myself. I don't mind staying in this position for a while and certification hunt/start my bachelors in the mean time, but what should I go for?

    I already have my CCNA and I am about to get my JNCIA, but I have decision paralysis on whats next. Should i brush up on linux, security, cloud, Cisco Devnet, study for a CCNP while im still fresh in the field?

    There are so many paths in IT and I have no idea how to tell what is best for me, how did all of you decide what roles fit best for you?

    submitted by /u/P00lereds
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    Majoring in Cybersecurity, What should I minor?

    Posted: 28 Sep 2020 07:06 PM PDT

    Basically, I am majoring in cybersecurity and possibly looking to minor in something else if it is beneficial. I am really good at math, so I was considering that. But, I do not know if I want to waste my time minoring in math if it is not really helpful. I was also considering programming because I do not need to take many courses to minor in it. Both math and programming would only be five extra courses. The other option I was considering is business. If you have any recommendations or advice I would love to hear it.

    submitted by /u/Coontzy1
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    Master's program - Which direction to head in?

    Posted: 29 Sep 2020 02:39 AM PDT

    Greetings,

    I'm in my early 30's working on my bachelor's degree in Europe. I plan on pursuing a master's once I've finished this undergraduate degree; however, I'm not sure what direction to go in in regards to my graduate education. I'd like to add that I'm originally from the United States. I have about 8 years of experience in an IT analyst capacity across two positions. I'll have over a decade of experience by the time I'm finished with everything. I also plan on returning home once I finish my education.

    Currently, I'm in an informatics program, and I'm looking at two graduate level programs in particular: a master's in management or one in software design. Ultimately, I am looking to end up working as a middle manager and beyond at some point. I'm debating on which one to go with as I keep hearing that having a more concrete degree is safer than going with the "softer" management degree.

    What do you guys think is a good approach to this? I'm interested in the management program but I'm also torn because of what I mentioned previously. I also understand that MiM programs are not that common in the US, so that worries me as well.

    Thx for your time.

    submitted by /u/Alien-Vector
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    Completed my RHCSA - looking for advice on what I should do now.

    Posted: 28 Sep 2020 03:56 PM PDT

    Currently: No Linux-related work experience, just about 2 years of desktop support at an MSP. I started working on the RHCSA because I genuinely enjoy Linux and really want to work with it more, however there are relatively few "linux admin" postings across the US right now and even fewer junior linux admin postings.

    Pretty much every linux-related posting seems to be at least "devops" adjacent, requiring experience with technologies like AWS and Terraform. I know what companies refer to as "devops" is ultimately a mid-level role for those who already have experience as a Linux admin or SWE.

    I'm going to keep applying to the small handful of open linux-related positions across the US in hopes of finding something, anything at all, but I'm trying to figure out what to do in the meantime.

    Am I correct in assuming that it would be unwise to focus on AWS, Kubernetes, Ansible, Terraform, etc. right now? Would my time be better spent focusing on actual "Linux admin" tasks such as LDAP, Apache, scripting, etc? I'm very unlikely to find a "devops" role in my current position, yes?

    Just looking for any insight from those who have gone down this route. Thank you.

    submitted by /u/impressiveads
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