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    Friday, June 26, 2020

    IT Career How did you survive the Help Desk grind?

    IT Career How did you survive the Help Desk grind?


    How did you survive the Help Desk grind?

    Posted: 25 Jun 2020 08:43 PM PDT

    Hey All,

    Sorry for the long post in advanced.

    I was at my previous employer for about 3 years as a "sysadmin" on paper but it was basically help desk with a lot more access. I would take walk ups, work on the ticket queue, take some calls but it was never a legit call center position as it was just 2 of us as far as the local IT department went. It was really nice because we would do the normal help desk duties like password resets, escalating issues, etc. but we would do things like VPN troubleshooting, we had call manager access for our VOIP/VTC stuff, creating AD accounts, GP, SCCM, solarwinds, ISE and a lot more. I was planning on leaving the job not due to the work load but mainly because of the management was basically non-existent, we had about 500 users that we supported so it wasn't too bad as our team was split into regions. I learned a lot of different variety of IT skills that I wouldn't have learned if I was at a normal HD position so it was a good learning experience.

    Anyways the company ended up getting bought out so I recently switched to another company. This new company is the only legitimate help desk/service center job that I've had and let me tell you... the call volume went from maybe 30 calls a day if nothing broke to about 80-100+ calls a day (not including working the ticket queue which can be 20-40 additional tickets because my team is lazy as fk) supporting an upwards of 9000+ users at my new role. It is LITERAL hell and I give anyone who stuck it out in a call center type role for more than a year props because this is absolutely mind numbing. Now, believe it or not in the new position I am getting paid about the same as I was before ($32 an hour plus differential and overtime, I live in a expensive ass city) only because I bargained my salary and the hiring manager was impressed with my education/experience I guess but holy ST, I am not sure if it's worth it to stick it out.

    In my new role I am in the healthcare IT side and I'm doing basic tier 1/2 stuff I was doing previously with leas access to things plus i am learning clinical tasks which will never serve a purpose in my IT career if I ever decide to leave. I have the motivation and drive to try and either move up or switch departments by the end of the year. Our turn over rate is really high and we just lost 3 people within the last month so our call volume is especially high now with most of our users working remotely and we offer telehealth services as well. I have a team of about 10 people at any given time but most of them are lazy because we have a tracking system and you can tell who is closing tickets/taking calls. I'm averaging 82.5 tickets closed a day from the calls alone and you have people closing maybe 20-30 since the beginning of the month.

    My question is for those of you who have been at a call center type position; how do you guys stay sane in this work environment without completely losing your mind?

    TL;DR: Old job was chill, had more access, knew what my day would be like, new job is a call center and I am losing my sanity in the short amount of time I have been in the new role.

    submitted by /u/MoreThanPenitent
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    How/where do u start?

    Posted: 26 Jun 2020 07:31 AM PDT

    I want to get into IT preferably something in IT security. How do I get started? What is the best approach to eventually get to IT security. Don't have any IT experience I know how to fix certain things but I don't feel like I know enough to confidently get a job in IT yet.

    submitted by /u/JoMusic91
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    How much am I worth?

    Posted: 25 Jun 2020 03:16 PM PDT

    I live in Phoenix at the moment and I'm curious how much I should be making when I graduate soon. Here's some stuff about me:

    BSBA in Information Systems Management
    Associates in Business

    A+
    Net+
    Sec+
    Enterprise Systems Certificate

    2 years help desk
    3 years it support

    I want to be a system admin or something pertaining to networking. I'm just curious how much I should $ I should be making when I graduate. Thank you for any help 😀

    Edit: I'm 23, idk if that matters

    Edit2: I just want to take a second and thank you all for replying. This has been a big help and I'm encouraged by all the amazing comments! I'm excited for what the future has in store for me.

    submitted by /u/bil2142962
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    Switching into an IT career

    Posted: 26 Jun 2020 08:51 AM PDT

    Hi all,

    Just wanted to see if there have been any people who have decided to switch out of a stable career into IT.

    I have been a Secondary Maths teacher for 7 years in Australia, and have found that there is overwhelming pressures within the job that I will soon not be able to take anymore. I enjoy the interactions with students, however all the extra administrative work makes this job incredibly overwhelming. Thankfully I'm in a position where I can consider a career change (no kids...yet...but I am in my late 20s)

    I have seen a few online courses such as a Master's of IT or a Master's of Cyber Security, which I am willing to put the hard work to complete.

    I have heard that a job in IT will most likely begin in helpdesk, which again I am willing to start at (provided there is room to grow).

    I guess questions are: 1. What was it like moving from another career into IT? In terms of starting from the bottom, salary, learning a new skill from scratch etc 2. Did you all start on helpdesk? Has anyone here not started on helpdesk and perhaps moved onto did something related to the skills learned in the degree? 3. Has anyone here done a Master's in IT (and how important would IBL or an internship be?)

    Any insights would be great! Thanks

    submitted by /u/curiouscat1518
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    Want to ask a family friend to be my mentor

    Posted: 26 Jun 2020 10:49 AM PDT

    Wasn't too sure where to post this at, but considering all of the amazing advice I've received from this sub in this past, I figured this would be a good place to start. I am a 21m and am looking to further my understanding of both the business world, and IT world. I wanted to ask a family friend of mine to mentor me, but I'm not sure how this process works, and I don't want to walk up to a person that I've known my whole life, but never really chatted to due to differences of age, and demand them to mentor me. He is a very successful man at a relatively young age (mid 30s) and left a F50 company to start his own tech startup, and the amount of priceless advice there is to be gained from a person like this is endless in my eyes. I would love some feedback on how to begin this process, and how to go about it. Thank you!

    submitted by /u/checkyblecky
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    What does a portfolio for IT look like?

    Posted: 26 Jun 2020 05:50 AM PDT

    What I always get told for "I'm building a homelab to learn technology I haven't been able to use in work like Linux and Python, but how do I include it on a resume?" is to make a blog to talk about the stuff I've made and done.

    Fastforward to me setting up an account on a blog hosting site and realizing I have three issues:

    1) Even after searching this sub for the word "portfolio", looking over relevant wikipedia entries, watching tagged youtube videos, and searching on DDG and Google, I haven't found one person actually saying what an ops-side portfolio should include, exclude, or look like. There's a lot of good advice for programmers*, but what do you do for showing off IT projects?

    For scripts and things like Ansible config files, I imagine this will be the same as a software dev's portfolio, but what do you do things like the iconrad list? My intuition is essentially make 3-500 word blogposts about specific projects answering the what/why/how questions and a section on lessons learned. Start with stuff from work and include github links, working models, and video demos where appropriate.

    2) "What was the business impact" seems like an important question to answer when it comes to a project at work, but none of mine went into production, so none of them have a business impact.

    I don't know if it would be better to just not mention "this never went into production" or to briefly explain "after making this, the director told me he didn't want to buy a MS bulk license, so I had to reimage all of the workstations by hand anyways"

    3) The times I've used Linux (and Python, for that matter) at work were fixing what I call "stupid problems", so explaining those projects butts up against "don't trash talk your previous employer"

    Honest to god example (not that I'd say this in so many words to an interviewer, ofc):

    Made a mail router because ownership wanted to merge a child company, but the 15 year old version of Exchange we were running would not let you do cross-domain mail aliases, and this was apparently the best solution.

    Somehow, this may be the least stupid problem I've solved with Linux, and it makes me think it might be best to leave it on my resume, but leave it off my portfolio.

    * Short version (thanks Joshua Fluke): keep the design simple, intuitive, and easy to read, remember people might look at your portfolio on everything from smart TV's to cellphones, try not to cause problems for people with visual disabilities, have a downloadable version of your resume (don't have it automatically download), and include a link to github for your projects, but don't expect anyone to download and run them, so include gifs or something showing your projects in action.

    submitted by /u/WantDebianThanks
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    System house or IT Department?

    Posted: 26 Jun 2020 05:56 AM PDT

    Hey guys, i got an job offer from a company where i worked a few years ago, i would be one of the sys admins (3 admins, round about 500 employees) and i would get a little bit more salary as i get now. Currently i am a sys admin for several small companys. I work in a small system house ( since 08/2019). I would have a lot more space for projects like build a PKI and implement a network access control etc. in the company i worked before. On my current workplace i see more different small networks, but most of the time I'm busy plugging the holes, add user, fixing problems like the printer doesn't work, and so on, thats sometimes annoying but i've also fun cuz sometimes there are projects too like set up a new server, new network (lan, wlan)... On the long run I see me somewhere in the security field, dream is that someday I get my income through pentesting activities, so I'm not sure which job is better for me and my future, what would you recommend?

    submitted by /u/LuiViTong
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    is the Google support certificate and a associates degree enough to get hired to do desktop support or helpdesk?

    Posted: 26 Jun 2020 07:09 AM PDT

    I am working on my associates degree in IT right now. I probably will be done with that by 2022 at the latest. I also just started the Google support certificate this summer and will finish it before school starts up in august. is that going to be enough to get hired or at least get a interview or will I need a+ as well. Will I have enough information to take the a+ exam after taking the google support certificate exam or will I still need to do some more practice before I am ready to take the a+ test? I have not gotten any interviews so I went back to school to get my associates degree. I tried to get into Perscholas which would give you a free a+ and help you find a job assuming you passed the test unfortunately they make you pass a math test at a 10th grade level which I could not do after trying three times to pass it. When that didn't work out that is when I thought about getting my college degree. I know I will have to work harder than most people to get a job because of my disability and I assume that could be why I don't get anything other than the occasional phone interview. I am tried of being in school and just want a since I have basically been in school for about ten years as I was in a college program at my high school for three years and then I did a non degree college program for about five years and I graduated from that in 2018. I took a year off to try to find a job which I didn't really like. Do you think my degree and the Google support certificate will be enough to get hired somewhere or do you think I will need a+ as well?

    submitted by /u/boychik0830
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    How do I find entry level internships?

    Posted: 26 Jun 2020 07:01 AM PDT

    Hello every1, I'm 17 years old, I'm halfway done with my A+ certification and will complete it this fall when I attend my computer networking class again. I'm interested in leaving my fast food Job and going into entry-level IT next year when I turn 18 years old, I decided for myself that it would be good to have internship experience, I called my high school and they said they didn't need any interns but they will call me back if any opportunities open up. I'm looking on websites like indeed.com and I am having a hard time finding internships, Is there any website I can use to specify searching for local internships?

    submitted by /u/BoiOfMemery
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    Can I ask for a higher starting wage with no experience in the field?

    Posted: 26 Jun 2020 06:42 AM PDT

    I'm interviewing for positions right now. I make around $65k/yr in a different field.

    I have A+, N+, S+ certs and something that sets me differently from other candidates.

    I have two leads that showed their hand on salary already,

    • Help desk position and I would have to take a substantial paycut, they are offering $15-$17/hr range and I'd want somewhere in the $20/hr range, which would still be a significant paycut for me.

    • SOC position that has a large $60k-$100k salary range. Is it worth trying to get them to match my current salary or just accept whatever they throw at me?

    In either case, I'd like to negotiate 3 weeks vacation though.

    So should I negotiate for higher pay without any experience?

    submitted by /u/Chango99
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    Which program to attend?

    Posted: 26 Jun 2020 09:42 AM PDT

    I know that I fell into the overthinking city rabbit hole but I had to.

    I did some stats on my two most do-able MIS programs to attend and I got presented with this information:

    My optimal job prospectives are to break into the industry and work in a non software development job("Dream" job is DBA/QAE) and move to a managerial position down the line..

    *These stats do NOT include any Gen-Eds.

    •University #1:

    1-Software engineering(This also includes maths and stats courses) --> 27%

    2- business administration --> 22%

    3- information technology -->51%

    •University #2:

    1-Software engineering(This also includes maths and stats courses) --> 20%

    2- business administration --> 38%

    3- information technology -->42%

    submitted by /u/Ayham_abusalem
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    Needing to gain experience

    Posted: 26 Jun 2020 09:40 AM PDT

    My goal is to get into an information security/cyber security position such as maybe a SOC analyst or something similar but aside from certifications (Security+, CySA+, Linux+) I don't have much in the way of experience to talk about with potential employers. I'm currently in an IT position but my job is very specific and my company won't give me any opportunity to do anything security related so that's a dead end.

    How best can someone like me use a home lab to practice and gain hands on experience in monitoring a simulated network for real experience I can talk about with potential employers? Or how else could I best approach getting experience? Thanks!

    submitted by /u/crypt0rapt0r
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    Does this sound normal?

    Posted: 26 Jun 2020 08:59 AM PDT

    Would you say its normal or reasonable to be 43 hours a week for 4 months so far in a internship with a MSP and no pay. I won't lie, I do have a lot of learn still but do handle a couple tickets a day. I haven't learned much so far, I'v been mainly doing tech support for xerox network printers and some other things here and there. ( Florida ) His idea was to eventually put a intern under me, but i'm not sure that i'm willing to take this any longer.

    Today the owner asked me if i wanted to be a part of something new they are trying to do and i responded saying yes of course but then he wanted me to do some research for him regarding companies to handle their credit card information and process payments. He wants me to contact companies and find what companies do such thing to get all the details including pricing and so on so forth..

    Not sure if i have the right mindset with all of this but I feel as if this is just busy work to obtain all this information for a meeting he has on Monday and I don't gain any benefit from this? I have several years of customer service experience and know i am capable of doing this so for me it feels like i'm wasting my time with no pay.

    I appreciate everyone's advice.

    submitted by /u/techfreak11
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    Certification for CyberSecurity

    Posted: 25 Jun 2020 09:41 PM PDT

    Hi, Due to covid, many websites are offering online certification programs for free or lesser money. Any suggestions? I am a beginner.

    TIA

    submitted by /u/BrgIn
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    Asking for advice on where I Should Start?

    Posted: 26 Jun 2020 07:49 AM PDT

    Little background... I am a 27 year old Male living in the suburbs of one of the largest cities of the U.S. I earned by B.S in Network Engineering & Security (What my Univ called it) 4 years ago. I am extremely rusty, but at one time was quite knowledgeable in the field. For the past 4 years I have been working in a managerial role at a union construction company as an operations manager. I make decent money, but without the passion it's not worth it anymore and I am very willing to take a pay cut as my current living situation could sustain it.

    I have no professional experience in the IT world, but have decided it's time to make the move, as I know it's what I am interested in and enjoy. I am burnt out where I am now and it's affecting my personal life/health. In my current professional role I have some experience in SQL programming for a BI software my company purchased a couple years back. They kind of put me in charge of developing and maintaining the data/visualizations. I know this is a cut and paste "skill" many people include, but I truly do have a wealth of experience in customer service. I manage several $million+ accounts where I am now and have great relationships with these clients.

    My end goal is to get into the networking field, but am wondering if I should aim for some more entry level, such as Help Desk, due to my lack of professional experience? I am currently studying A+ with the time I have after work. I was also studying for the new CCNA, but decided to curtail that and focus on the A+ for now.

    Should I continue with A+ and try to get a "foot in the door" that way or aim a bit higher? Just looking for some general advice in regards to my situation from any professionals out there.

    submitted by /u/Velvet_Wizard
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    I am a freshman who have an idea of working in IT industry since childhood but dunno which sub field to jump

    Posted: 26 Jun 2020 07:43 AM PDT

    I am currently studying in Melbourne, double majoring in (Business information system) and (computer network and security). What's my potential and which kinds of occupations can I be in?

    I am studying year 1. Java is my familiar language. I learnt HTML,CSS,JavaScript and PHP since high school ( also studying them in uni ).

    I am planning to work on more about LINUX in order to meet the pre requisite of joining some CTF this summer.

    I am genuinely interested in networking industry, business analyst or data admin. I know they are very different and I am trying to search if there's any jobs that's related to BIS and Computer network Security.

    Do you have any advice? :)))))))) Thanks for reading !

    submitted by /u/JasonXsiu
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    Need help with my IT path - What certification do you need?

    Posted: 26 Jun 2020 07:15 AM PDT

    Hey guys,

    I am trying to find a more stable IT job. Right now I have tons of customer service experience and half a year of IT support experience. I work with the equipment used for Ga Elections. I would like to know where I should go next? Help Desk? IT support specialist? What certification should I start working on? Which one will benefit me the most in trying to get a job quickly? Any help will be greatly appreciated.

    submitted by /u/mooosh68
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    Bad performance review to new job

    Posted: 25 Jun 2020 04:48 PM PDT

    Due to the virus and being isolated in my apartment for months, my mental health, motivation, and most importantly, my performance at work has taken a nosedive - so much so that my manager had begun to notice. I recently received my yearly performance evaluation and my manager's manager was called in to observe. Needless to say, the evaluation was harsh, I didn't earn a raise, and it served as essentially a final warning: If I did not improve my performance over the course of the next two months, I would be terminated. Since then, I have made an extreme effort to improve my work ethic, which has been positively noted by my manager.

    However, I had sensed that the negative feedback was coming so I quickly applied to a number of different places. One interviewed me and were impressed so much that they sent me an offer on the spot, which is much better paying than my current position and is in the field that I'm looking to delve into.

    I took the criticisms that were brought up at face-value and accept that even though my evaluations at the time were correct, it's not going to define who I am as an employee nor my work ethic, and I will take those lessons into my next position. However, long story short, since I did receive such strong negative reviews somewhat recently, and I am about to move on to a new position, is it worth it for me to put in my two weeks notice? Should I put a one week notice or do I not owe this company anything since any hint that I will leave will just have me terminated on the spot?

    tldr: Performance at work took a nosedive, potential termination if work ethic does not improve. Received offer for much better new job. Do I put in two weeks notice and/or how do I handle this awkward situation?

    submitted by /u/woke_azn1
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    Is it worth studying for the CompTIA Net+ given that it expires in march 2021?

    Posted: 26 Jun 2020 05:41 AM PDT

    Could I start studying for it now and be able to pass before it expires in March 2021 or should I wait for the next generation to come out?

    submitted by /u/DnaKinaseKinase
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    Graduate with Cyber Security associate in May

    Posted: 26 Jun 2020 05:27 AM PDT

    So I'm not entirely sure what I want to do when I graduate in May. I know it's not a bachelor degree (yet but I want to work ASAP) so that makes me feel a little insignificant as a lady trying to go into the tech world. Iv already learned so much and I can say that right now I really find everything networking related fun. But ultimately I want to be a pen tester. I know a decently well known pen tester already and he is definitely going to make sure my resume looks awesome and also teach me a lot of what he knows (once I get to that part in my degree in the fall/spring) I'm mainly asking what helped you find your niche whenever you first started? We're you always learning outside of work trying for certs? Are there any certs that make you look super appealing right out of school? I'm going to do an internship with that pen tester friend so I'll have that at least. I'm super outgoing and I ace interviews so I'm not super worried about that part. I struggle with feeling "smart enough" when I'm surrounded mainly by men. It's definitely intimidating but I'm trying to tell myself I'm just as good/if not better lol. Sorry for the rambling. Thanks :)

    submitted by /u/bbgorl666
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    How do I validate AWS skills without paying more than $5/month?

    Posted: 25 Jun 2020 09:46 PM PDT

    I have the AWS CCP and CSAA, but I want to learn more before applying to Cloud Engineer jobs. I found this post real helpful -- https://www.reddit.com/r/ITCareerQuestions/comments/he65p5/response_to_networkchucks_if_i_had_to_start_over/

    I'm interested in the IT Operations (or Ops) side of DevOps. I want to learn Terraform, DevOps/Agile, automation tools, containers, and (possibly) scripting.

    What is my best option when money is tight?

    submitted by /u/sublimme
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    GED vs Undergraduate Certificate?

    Posted: 26 Jun 2020 04:43 AM PDT

    Long story short, I have a GED and I feel like it's holding me back. How valuable are undergraduate certificates exactly? Are they similar to an Associate's Degree in the eyes of HR/Managers? I plan on getting 1-2 I.T related undergraduate certificates from online colleges, and a few places let you transfer the credits into a degree later down the road. Wondering if its worth it.

    I've been in I.T for 10 years, haven't been able to escape the help desk roles. I feel it's due to my GED. Also I get tuition reimbursement through my employer (5500/yr) and if I time it right, I can get a certificate each year for free. An associates on the other hand I would need to pay out of pocket for some of the cost. I'm also considering StraighterLine due to the fact that you can complete college credit courses at your own pace and I could use my tuition reimbursement until I have enough to transfer to an associates, having to pay as little out of pocket as possible.

    If it helps I only have my ITIL v3 and DevOps foundation certs at this time. I am looking at Net+, Sec+, and AWS Certs but I think getting a college certificate will be more helpful to me both in long and short term.

    Thank you in advance.

    submitted by /u/TrucidStuff
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    Advice on putting my career on pause..

    Posted: 26 Jun 2020 12:28 AM PDT

    I don't want to make this to long. So I have had a dream for a really long time of becoming a Navy SEAL. I am 22, just graduated with a BS in IT and I minored in Cybersecurity. Right now I'm working a part time job and I have been looking for an entry level job since I did not have any internships during school. More recently though I have decided that I can not go through life without knowing I did not try to follow my dream and try to become a SEAL. Even if I don't become a SEAL the Navy will help pay off my student loans, which I took out around 70k.

    I understand that there are tech jobs in the military but my dream is to go for special warfare.

    I plan to continue/start my IT career after I serve (if I serve). I am just worried about such a long gap between graduating and then coming out of the military (likely 4-7 years), I understand it will be hard to bounce back but it's a risk I'm willing to take.

    Any thoughts/advice on how I can bounce back quickly or what I can do to prepare myself on holding off my IT career?

    submitted by /u/TTFTO_20
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    What offer to take as a first IT job

    Posted: 26 Jun 2020 03:00 AM PDT

    Hi all
    New to IT as a profession, like many this covid has caused the loss of my day to day and is a good opertinuity to move into IT, something I have wanted to do for some time but had a comfortable living and making good money doing somthing not soul crushing so stayed with it.

    The back story.

    I have no official IT qualifactions and the only experience is being the 'in house' one man band IT guy (can work the witchcraft that is making a printer work) but not officially, I was sales and compliance manager for manufactured goods in the construction industry but the only computer literate one in an office of 20 so the company saved money by having me do anything IT related as well and mostly training my google fu skills.

    Doing nothing super amazeing but from when i started and people using notepads and a message system of literally walking over to someones desk to rummage through an unorginised pile of jank to maybe find the info I needed to me pushing to stop using windows XP and Vista and standardize the computers to the same version, got an extra to make into a 'server' to host shared files with collarbitive workbooks to show basic info for all sales, product, profit per sale etc and pushed for some cloud storage, moved from POP to IMAP and finally to start doing backups of the company critical database system used as the boss's computer broke one day and noone could use the database to look up people to call and try to sell things to as it was only local to his computer.

    Current day.

    After 7 years in my job I am now making the exciting leap into low level IT, taking a massive paycut but would be closer to home. Self teaching coding, and starting to study the compITA network+ (I dont have the A+ but I have done a lot of practice tests online and got passing scores 8 of 10 times so confident I can pass it with some structed revision etc)

    The problem.

    I have 2 offers from 2 companys

    Offer 1

    An IT solutions company with an in house software dev team, not in the building I would be in. I would be in another companys office with a team of 17 (incl me) to do 1st/2nd line tech support for >1200 users, a mix of phone, email, tickets and deskside.

    pros

    Long term goal to be programmer appears realistic here, can learn in free time and then showcase to them to move into the software dev side

    better pay - would be £30k starting with a revision at 6 months and 1 year

    slightly closer to home - 35 min drive to a 45 min drive

    working in a larger team - would have people to mentor me/ people for me to bother to get info.

    Has deskside support so I wont be cooped up in the same room all days and can take user errors out of the way and just fix the problem ;)

    cons

    Never worked in IT as a profession and this would be in "A large multinational office for a worldwide phone company" and the company's largest client - never supported such a large user population before

    There is an expection to working solo a lot and under own initiative - this I dont mind but I dont feel I know enough to do right off the bat and not sure if I would be expected to so a 50/50

    their website says they deal with hosting and providing a secure infra service yet their own website is unsecured! and a DevOps friend looked and said he can see they are running linux in aws and still have their homepage, I dont know why this is so bad but he was stunned and said turn them down because of this, he shouldnt be able to look that up in 10 seconds.

    involves 1st Line as well as second line - Ive never been either but I hear a lot of horror stories of 1st line being helpdesk/ call centre? But I am fairly sure this isnt a call center role as would be deskside support as well.

    Offer 2

    A telecomms company that has moved into networking on request of their large customers so they can manage their IT also. I would be working in their main office doing email and phone with 1 week a month as 'on site' doing who knows what as the HR lady dosnt know - I guess infra installs/ VoIP installs?

    Pros

    has a longer required skills list (that I dont have most of them) but means there is more for me to learn - BUT I do have the soft skills they are looking for and I am used to doing B2B deals and talking to 'the powers that be' in a fast paced office so I guess they are willing to overlook the lack of tech skills as these are easier to learn/ teach

    based in the companys main office and has a weeks worth of hands on work a month so should keep things more interesting

    Not sure if a Pro or Con so putting here would be a lot of network jazz happening so could be leading me up a different path (network engi?) that I dont know if I would enjoy

    Very clean and professional looking website with no broken links

    2nd Line only so less chance of just being a helpdesk

    Cons

    less pay - 26k at start with only 1 review at 6 months

    not 100% sure what I would be doing 1 week a month

    slightly further away from home - 45 min drive compared to 35 min

    working in a smaller team so less people to learn the ropes from

    I dont have the exp or knowledge of most of the things on the required skills list - possible imposter syndrome? They seem to think I am a fit for what they are looking for?

    TL/DR - Dont have any IT certs or official IT work experience and need help to decide what job offer to take as a first IT role.

    submitted by /u/Asukurra
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    Associate degree in Cyber security and trying to find work. What can help?

    Posted: 25 Jun 2020 07:21 PM PDT

    Two years ago I decided that I didn't want to work in the restaurant industry anymore. I chose to try college again and recently I revived my associate degree in cyber security. I'm 34 years old and trying to get my first job in IT. I'm currently studying for my A+ and will pursue my security+ too. Will anyone takes a chance in hiring me with just my associate, or should I wait to finish my certifications before I look for a job? I have 10+ plus years of restaurant management experience and at times would oversee 150+ employees. I have done everything from training, budgeting, inventory and costs. I could easily transition these skills into the IT would if I could just get an opportunity somewhere. Dose my age give me any advantage in job searches? It's hard to change career paths at my age, but I'm determined and willing to do what it takes to make the career change! Any advice would be greatly appreciated! Thank you.

    submitted by /u/ShonuffJones
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