Customer pays $1049 for a $49 screen repair. Tech Support |
| Customer pays $1049 for a $49 screen repair. Posted: 01 Jun 2020 04:56 PM PDT We had a customer come in for a screen repair for an iphone 6s plus. We typically charge $49.99 before tax to repair this. The customer was kind of annoyed and generally abrasive becuase we have pandemic procedures in place right now due to covid-19.Our pandemic procedures involves having 1 person in 1 person out and keeping the door locked between customers and the door has 3 signs up telling any customers to please take a ticket from the ticket dispenser and wait in their car for someone to come out with the sign to display the next number to be served. About 90% of our customers ignore these signs and somehow even avoid looking at the signs even if they are right in front of them and instead go right to pulling on the locked door, get annoyed, and start knocking on the door, even if they had already managed to pull a ticket. This was one such customer. But the real problem didnt come before the repair it came after. The customer, still passively agressive towards our service rep picks up their device and waits in their car for about an hour. Our customer service rep, understandably curious as to if the customer has a problem. goes out there and sees if the customer needed anything else. to which the customer, without explanation, yelled at our Service rep to go away and in not so many words to "- off". The customer immediately started pulling out at this point and their bumper began falling off. Our customer service rep, by their account of the event, just watched as they pulled away with a bumper becoming further and further detached from their vehicle by the second wondering if they were going to stop and fix it. The customer never stoped to maintain the bumper and actually let the bumper come off and fall in the entrance to the parking lot and then proceeded to drive off without attempting to retrive their now fully detached bumper. I, remembering that they had a front-mounted License plate on their bumper, decided to take a picture of the abandoned bumper and bring it in to our store and call the non-emergency police line for our city to report a freshly abandoned bumper on the road. My shift ended and I had left before the police arrived as they were busy trying to prevent rioting in our city that actually had happened on the same street as my job location. But from what my co-worker told me, the cop that arrived said that if it was just simple debris it would have only be a $50 fine and possibly a month in jail. But because they had actively neglected a significant part of their vehicle on the road, there were additional charges such as wreckless operation of a vehicle and neglect of responsibility to a major road hazard as the abandoned bumper could pose a threat to another vehicle that tacked on roughly another $950 [link] [comments]  |
| Posted: 01 Jun 2020 08:53 AM PDT I am one of those demon tamers you all know and love, a printer tech. On this day, I'm covering another tech's area as well as my own. I have one call 2 hours away in one direction, another 4 hours in another (other tech's area), and a few local calls, all of which are supposed to be done by end of day. My Delorean is currently in the shop (Mr. Fusion problems - how can it be out of warranty when it hasn't been invented yet?), and Scotty still hasn't fixed the transporter. Constrained by the normal laws of time and space, it just can't be done. The 2 hour call is definitely a hardware issue, but the 4 hour one is for a tray lifting error. Hmmm. So, I call the customer. First thing I ask them to do is check the paper in the tray is not jamming the lift mechanism - nope. Tray is set to the right size, stop isn't broken, etc. Turn the printer off and back on, no change. I have them open and close the tray and watch the paper level indicator on the front, it never moves. So, out of easy things to check, I resign myself to a missed deadline and a long drive tomorrow - WAIT! I have the user take out the toner cartridge - sure enough, someone had changed the toner, and not pulled out the shipping strip! For some reason, on some printers this causes weird things to happen - trays not to lift, print jobs to hang, etc, instead of showing an appropriate error message. It's something I've only seen a couple times in 5 years doing this, and it made me SO happy to have pulled it out at the right time. [link] [comments]  |
| Posted: 01 Jun 2020 02:02 PM PDT Hello TFTS, Quick one for you: Long ago at my first job as a consultant, I was around 22 years old at the time. We had a client that I was doing some cabling for. I don't remember how I did it (Long ago) but I somehow bumped a cable for one of the AP's going from the switch to the patch panel. I was in the network closet finishing up. When my mentor of a manager, messaged me. Manager: Hey, can you find out what's going on with the AP on port 3. It is showing offline. (Looking at the switch, and the cable going to the patch panel, I realized that the cable was not seated properly.) Manager: Have you gotten to the AP location yet? That better not be the same f'n AP that I had to deal with the other day. Me: Check it now. Manager: It's back up, why was it down? Me: I'm in the network closet, and I bumped the patch panel cable… Manager: Ah, i see. DON'T DO THAT! Me: Sorry, geez… I got along with him very well, I knew he was just giving me a hard time, for making a rookie screw-up. [link] [comments]  |
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