IT Career Feeling really overwhelmed at my new job. |
- Feeling really overwhelmed at my new job.
- It's amazing how much success you can achieve when you're in the right place and you stop doubting yourself!
- I love documentation
- Call Center job at a Telecommunications company
- Feeling incompetent after resigning from my last job
- What major should I pursue?
- Unsure of next(ish) step - moving towards management/consulting
- On-call renumeration
- Starting a new career
- New to IT career.
- Just had a phone interview that i ended up cutting very short
- Should I apply for the job?
- [SUGGESTION FOR MODS] Resume critique weekly thread?
- Do environments ever seem just too messy to fix?
- Becoming a AWS Cloud Engineer
- Progression from Helpdesk
- Am I qualified to change my title to programmer / developer?
- Have you ever left because a good manager/coworker left?
- The life of a network engineer / TDA, Do I need to be in an office?
| Feeling really overwhelmed at my new job. Posted: 01 Feb 2020 05:18 AM PST I've just gotten my first IT job at a company that provides IT services to other companies. I'm working on the Service Desk and I've been shadowing other members of the service desk for about 3 weeks now, and last week I was put on the phones. My problem is, the desks I was shadowing were one company per desk, and I've been put on a shared desk which instead of 1 big company, is 20+ smaller companies. All of these individual companies have different processes and ways about going through different things. For example, someone needs a password reset? I don't know if I can do that or if I need to send them over to the Access Control/Active Directory team. Each company is different and we have almost 0 documentation on any of them. To top it off, it's just me and another new guy. There are other members of our team, but they're based in a different office, so I can message them and ask them questions, but it usually takes a few minutes for a reply, and we are expected to close calls relatively quickly. I can't tell if I'm being a baby or if I'm genuinely in over my head. I'm feeling really overwhelmed at the moment. I don't even know what I'm asking, I just needed to get it off my chest I guess. Thanks for reading. [link] [comments]  |
| Posted: 31 Jan 2020 10:44 AM PST Just got pulled into a breakout room by my manager for a "quick chat." Went as follows: I guess it's just leftover stress, self-doubt/imposer-syndrome, etc., from bad jobs, toxic managers from previous gigs, working at a MSP, etc. Lesson learned: stop doubting yourself!! If you know that you are crushing it, then chances are extremely good that you ARE! Keep grinding, y'all... [link] [comments]  |
| Posted: 01 Feb 2020 08:35 AM PST Hopefully this isn't a common question. Background: I've been out of IT for a few years but still mess around with malware analysis and penetration testing in my free time. I have 2 years of experience in help desk, NOC and some SOC work, software migration and PC repair (not really IT some might say). I Also trained people at a warehouse on installing Windows OS on laptops/desktops. One thing I loved doing on the job and in my free time is making and maintaining documentation, I love getting a bunch of info and data and making it simplified in terms that people in our field can easily digest and apply. Is there any job role/title that I might fit in to? My main point of question is, is this type of work just a part of another role (such as sys admin) or is there a sole role/career path that I can work towards? [link] [comments]  |
| Call Center job at a Telecommunications company Posted: 01 Feb 2020 04:25 AM PST Hello all, I've been job hunting for just over a year, and i've been out of the job for 5 months, everywhere i apply i seem to be falling short on my qualifications, they never seem to be "enough", i'm running out of cash and i'm just throwing my resume everywhere now, even for jobs that i would've never wanted to be doing, which brings me to my next part. I've applied to a Customer Service Representative job at Vodafone Egypt, for the UK Enterprise account to be specific, the pay isn't great but it has medical insurance, travel allowance, and there're bonuses every 3 months. While i cannot ask any of you to give me an opinion about the work culture, i do want to ask if going to a call center job is worth it when i have 3 years of work experience, a BBA in MIS, and an MBA in project management under my belt, because from what i've read and heard, call center jobs are hell, and you're micromanaged to death. Is there any merit to such a job for someone in my situation who aspires to be a Computer Systems Analyst / IT Manager? [link] [comments]  |
| Feeling incompetent after resigning from my last job Posted: 01 Feb 2020 09:06 AM PST My first six figure position ended in my resignation after a few months. Now I feel like a fraud and idiot who had no business working in IT. I have been working in IT for 8 years. My previous positions involved application support (QA, code releases, etc), System admin/ database admin/IT liaison (database admin, data analysis, statistical reports, desktop support, user/group policy management,etc). In all of those positions I would experience a learning curve, but I always managed to study and catch up. Then in my most recent position where the IT department consisted of my manager and myself. These were my responsibilities: Salesforce CRM development, migrating legacy .NET application over to Salesforce CRM, ETL development (SSIS, SSRS), database administration, desktop support (both on site and remote) for multiple satellite offices throughout the city I worked in, statistical reports (both monthly and ad-hoc with dashboards and data visualizations), Windows server maintenance and upgrades, and Network administration. When I initially applied and interviewed for the position I felt the expectations were reasonable (CRM development, ETL development, desktop support (I was told it would be up 10 people, it turned out to be well over 50). However, once I began working there I saw the position's responsibilities were significantly downplayed in the job posting and during the interview. My manager at the time (who also interviewed me for the position) assured me that my skill set was adequate and I would receive on-the-job training and his support in the areas where I was inexperienced. However, once I was at the job the assurances of training and support went out the window. When I ran into issues (with a technology I've never worked with before, and after trying to figure it out on my own by researching documentation online) I would have the privilege of listening to my coworkers (who did not work in IT at all btw) laugh and scoff at me when I would ask my manager for help (calling me a f*cking idiot and incompetent in hushed whispers). The coworkers assumed IT personnel is supposed to know anything and everything related to computers (They made no distinction between software development, web development, network administration, database administration, desktop support. I was expected to know all of those domains). My manager would berate me loud enough for the entire office to hear when I would ask him for help or clarification with his instructions. I would try studying during my time after work and on my weekends to compensate for the areas I was deficient in. All this extra studying was still not enough to catch up. The position's responsibilities encompassed things that nothing to do with IT in some cases. For instance the power went out for a few of the floors in our company's building. All heads turned to me asking me when the power would be restored. I was baffled that I would be responsible for the building's power outage (turned out electricians were working on renovating another floor in the building and accidentally switched off our floor's power). I had a distinct feeling that I was responsible for anything involving electricity at this company. If a co-worker didn't know how to do something in Microsoft Word or Excel (how to cut and paste a field for instance) I would have to drop what I was working on and assist them. Eventually the bullying, the chronic put downs, and the feeling I was being pulled into too many different directions took their toll on me and I resigned from the position. Now I feel like an incompetent who has no business working in IT. I am looking for a new job and I'm constantly second-guessing myself when reviewing job vacancies. I recently started going to therapy, but I hold my doubts whether it's going to be helpful. I'm not sure if I was just in over my head, not cut out for IT, or if the jobs expectations weren't realistic to begin with. I'm looking for a general advice and perspectives here. Thank you for taking the time to read this and sharing your thoughts with me. [link] [comments]  |
| Posted: 01 Feb 2020 06:54 AM PST Hi all, not sure if this is the right sub to post this in but I'm a junior in HS trying to decide what major to pursue. I've been looking at Information Systems and Information Technology and was wondering what the difference was between them. As a side note, I'd be more interested in working in the cyber security side of things. Any advice would be appreciated, thanks. [link] [comments]  |
| Unsure of next(ish) step - moving towards management/consulting Posted: 01 Feb 2020 03:25 AM PST I am at a crossroads of avenues to look down for my next (ish) step. My ultimate goal is to fuse IT systems with the needs of businesses, either at an ITSP, an internal IT manager/director, or as a consultant; I do wish to climb to the top, however (CIO/CTO/COO blah blah). I am about to start an MSc in Information Management which, after looking through the curriculum, seems to be an appropriate degree (my undergraduate is unrelated). However, I am unsure which route to go following my graduation. Product Manager? IT Project Manager? Business Analyst? Consultant? Other? I am really just trying to find the best "job" listing to look out for to provide me the perfect ladder for my end goals. I currently work for a small MSP as a Product(s) Manager where I am designing our products and service packages, but also, redesigning our internal infrastructure (business-side & tools to use), research on pricing models and frameworks to operate as a company, and how to best move forward. In the meantime, I also help with network and system admin tasks, when needed. Honestly, we were a VAR that never truly embraced the MSP model and that's what I am trying to do now. When I graduate, I'll have: - MSc in Information Management - ~3 years of network and system admin experience - ~1.5 years of Product(s) Management (and everything else I am doing) - CCNA, MCSA - Also considering ITIL in the meantime. - Limited programming ability (some Python for scripting/automation) To add, I am moving after graduation, and where I am going they have a nice part-time MBA program that I can do over 3-5 years while working, however, I do plan to take a year or two break to just work and prepare myself for the MBA. Anyone have any suggestions on what types of roles I should look into upon graduation for me to move forward, considering my aspiration/goals? Also, any suggestions on certifications, skills, or knowledge I should also emphasize/work on? Thanks in advance [link] [comments]  |
| Posted: 01 Feb 2020 09:19 AM PST Hey all, my company is looking at implementing a more effective/official weekend support rota. At present it's kind of best endeavours and good will basis whereby they just hope that one of the IT team will pick up an email or DM via slack. This does not directly impact me as I am not included in this, but I do have a say in how it's implemented and my first concern is to make sure the staff affected get reimbursed sufficiently and that the expectations on them are at the correct level. So for all of you who participate in an on-call rota, at the support level, what do you get in the way of reimbursement and how does it work? Base rate for the weekend plus money's for actual work completed? What tasks would you complete and what tasks would you say do not class as an OOH task? [link] [comments]  |
| Posted: 01 Feb 2020 09:19 AM PST I recently got my job offer for an entry job in the tech industry. I have been looking endlessly for the work that would offer a good career path that's aligned with me. After a few years of doing sideline jobs and self doubt if I'll make it. I finally get to begin this new career where I'm looking to learn about systems engineering in storage. Any tips for building, managing, supporting multiple systems? Suggestions of how or what to document? [link] [comments]  |
| Posted: 01 Feb 2020 09:09 AM PST I am looking to go back to school at work towards a career in network security, I've had some minor exposure to the IT field and I'm realizing that my current career is not something I'll be able to sustain much longer. My question is, what would your suggestions be to someone starting day one in a network security field? Tips on any certificates to pursue early on, or classes to focus on. Thank you for your input. [link] [comments]  |
| Just had a phone interview that i ended up cutting very short Posted: 31 Jan 2020 12:02 PM PST Maybe i'm WAY off in how i reacted to this, but i just had a phone interview for a Systems Administrator I position. The person i spoke to started telling me about the position, and it sounded an awful lot like a helpdesk gig. Went as far to say that part of the daily job would be responding to calls such as "my keyboard doesn't work" Now i know some of you are thinking that "hey, i'm a sysadmin and i do that!", but this wasn't some small shop with a few people. Financial software institution, fairly large company with a decent size IT team, bigger than my current, and we certainly don't have our sysadmins doing basic help desk as part of their "Daily" routine. I'm not above the work, especially when there are staffing issues/ or large workloads all at once, i'm just looking to move farther away from it being my primary function. anyway, i stopped them and asked them what the lowest position was in the IT department, and found out, it was this one! Their lowest position has the title of a systems admin, and they even confirmed that is main function was as a helpdesk person. I applied here, because where i am now, i am already performing the duties of what a traditional Jr systems admin would be doing, so i was looking for the next step up. and while the description for this had 1 line at the end of a long list of duties about "Respond to ticket requests and emails submitted by employees", i have yet to see that not including in just about any non manager position. It always part of the IT gig somehow, tickets get passed from lower tiers, certain issues right to you, normal. But the remainder of the duties where not general help desk duties, they were exactly what a Jr. sysadmin/ full sysadmin would do. I apologized to this person and let them know that while im sure they weren't the person responsible for position titles/duties or the posting, and laughing quite a bit, that i would be pulling my name out of the hat for consideration, and that they should really rethink retitling, or at least redescribing the position, because a lot of applicants are not gonna be thrilled when they hear what their duties would entail. [link] [comments]  |
| Posted: 31 Jan 2020 04:05 PM PST Hi all, this is my first time posting on this sub, I'm trying to adhere to the rules as best I can but I apologise if it doesn't fit this sub, it would be a big help to get pointed elsewhere if that's the case! I'm 21 years old working retail making 28k, I was chatting with the manager of the store, I told her how I'm into cyber security. I tried going to school for it but it didn't work out for my work schedule on top of trying to pay bills. (Though I do plan on going back to school) Well she just told me there's an opening for an entry level position as a cyber security open at our corporate office. But it's in a different state. The estimated beginning salary is triple what I make. My manager said that she would write me a letter of recommendation and personally contact corporate's HR about getting an interview. This is huge! I could finally afford to max out my 401k, and go back to school, the company would even pay for me to go to school because it'll help further my career, they're very big on promoting internally. This job is so entry level that it's a requirement to have less than 3 years experience. But I don't know if I'm ready for it. This would be a huge step for me, both personally and professionally. I'm working on getting Security and Net +, with a little Kali as well. And looking at the job application, it says this: Basic understanding of data privacy and data security principles and best practices Ability to work as part of a collaborative, cross-functional, modern architecture & engineering team Experience with design and implementation of Data security solutions such as Database Activity Monitoring (DAM), Data Loss Prevention (DLP) solution for Endpoint, Network-Email, Cloud, Data Discovery. Experience with design and implementation of encryption solutions, Hardware Security Module (HSM), Certificate Management solution Familiar with GCP and Azure Cloud environments Understanding of basic networking, network security, and application security Familiar with PCI DSS, SOX, CCPA Hold security certifications such as Security+ Could someone help me break this down? I want to tailor my resume for this job and also beef up my resume to the best it can be! [link] [comments]  |
| [SUGGESTION FOR MODS] Resume critique weekly thread? Posted: 31 Jan 2020 12:13 PM PST Mods, hear me out. So, subs like /r/IndieMusicFeedback have this thing where you post comments on 3 tracks and you get to post your track for critique/feedback. Keeps the community active and encourages reciprocation. Thinking we can all benefit from resume critique - and yes, there is a resume sub /r/resumes - however, this thread could possibly narrow it down to IT? I'd show you mine, if you gonna show me yours ;-) Thoughts? Yay, nay, crazy? [link] [comments]  |
| Do environments ever seem just too messy to fix? Posted: 31 Jan 2020 02:27 PM PST Just wanting to vent a little bit Department always seems like it's juggling 5 projects and leaving previous projects with glaring issues and calling it implemented I'm low on the totem pole as half desktop support half jr sysadmin and feel like communication is just not there. I get marching orders that change week to week and cause us to work back over things that were just recently completed I feel like the goalposts keep moving but not even in one direction, maybe I'm just stressed and burning out [link] [comments]  |
| Posted: 31 Jan 2020 05:18 PM PST Hey everyone ! I'm 26 with a Bachelor degree in Political Science from a good name school, and I have additional Associate degree in Computer Science . I currently work as a Web Developer but really do SysAdmin/SysOps work and also lightly work with AWS. I am currently pursing my AWS SysOps certification with the goal of becoming a Cloud Engineer in the next year. What should I do to improve my chances? [link] [comments]  |
| Posted: 31 Jan 2020 08:08 PM PST What pathways can a person take to progress from an entry level helpdesk? And what certs should a person take should they choose a certain a path? [link] [comments]  |
| Am I qualified to change my title to programmer / developer? Posted: 31 Jan 2020 10:04 AM PST Hey guys, I am currently an "IT Support tech" at a small company where I'm very happy and have been for the past 2 years. I'm thinking about asking them to change my title to programmer / developer, but I'm kind of nervous and not sure if I'm qualified yet. I report directly to the senior programmer, who happens to be the only other IT employee here. Most of my time here (I'd say at least 50-60 hours a week) I'm programming). I've published a few simple yet heavy used applications, some with guidance , others completely on my own. I'm by no stretch a master of programming , but I feel like I'm qualified to have the title of programmer / developer. What do you guys think? What can I do to help my case (other then studying/ practicing which I do) My Qualifications: Bachelors degree in IT(which was about 75% programming and DB design). Experience 2 years programming on the job (not including 4 years of school ) [link] [comments]  |
| Have you ever left because a good manager/coworker left? Posted: 31 Jan 2020 01:35 PM PST Not an IT question specifically but I do work in IT... My manager and I are very open with each other when it comes to our careers. I've kept him informed about interviews I've been on and he's done the same. He'll always push me to make good career moves if they present themselves. He has discussed "getting his time in" and moving on. I would say that he probably has another year before he leaves, possibly end of 2020. My concern is how I would feel if he left. Simply put, he's a great manager. The thought of someone replacing him, especially external, makes me uneasy. I have no real desire to leave the company in the foreseeable future so I would say it's likely he'll be gone before me. Has anyone dealt with the same? Was the new manager/coworker just as good or a train wreck? Did you end up leaving after or following them to another company? [link] [comments]  |
| The life of a network engineer / TDA, Do I need to be in an office? Posted: 31 Jan 2020 07:24 PM PST I am currently on the precipice of advancing my Networking career (2nd to 3rd line) and I am having second thoughts about everything, its sort of advanced a pre existing depression I've had for a while, I'm 23 just now which might be relevant. My goal has always been to get into a position where I can do contracts as a TDA (6 months for example) and then be able to have a few months off before doing another one to travel and enjoy my hobbies. I do love networking but I do not want to spend 5 days in an office each week. I might be in the wrong sector. Questions
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