Wait, why are our techs banned from your building? Tech Support |
- Wait, why are our techs banned from your building?
- UGH! THE DOTS ARE STILL THERE!
- Manger demands account be created
- 'Why does my Outlook look different?'
- The answer to that is in the notes of the ticket
- of names
- Reduced spatial awareness
- Just another day
- 3rd time lucky
| Wait, why are our techs banned from your building? Posted: 17 Dec 2019 12:24 PM PST I was working with [Computer Company's] tech support to get a faulty mainboard replaced on a laptop. The agent offered to send in the local tech to do the swap, but I asked to have a mail-in replacement since the local tech is not allowed in our office. The agent asked why the local computer tech banned from our building. Great question. Because about a year ago, during a repair on the VP's high-end workstation, the tech dropped it and broke the 4k touchscreen. It took an extra week to repair, and rumor has it Tech tried to bill us for it. About four months later, a battery got damaged during one of his repairs. Apparently the VP wasn't happy about the resulting evacuation and chemical spill cleanup, so the Tech is banned. "Wait, how does this guy still work for us?" Apparently he's a nice guy, at the very least? Even if he couldn't diagnose a faulty RAM stick. [link] [comments]  |
| UGH! THE DOTS ARE STILL THERE! Posted: 17 Dec 2019 11:00 AM PST Me, Karen, and the boss. Karen's copier had black dots. She called for service. Karen left for the day. I show up to fix the printer. It's just a bad cartridge. Quick fix. The boss thanks me and says cant believe we called you for that. I said no problem and cut him a break on the invoice. Day #2: Karen calls: I thought you fixed this? Me: me too, I'll be right there. [Drives 30 miles to location] [Run test copy, no dots.] Karen, would you show me what you're getting dots on please. She takes something from her desk and makes a copy. See, it's still making dots. I look at her original. Then take my original and the subsequent copies of both. Then I show her that the original she used had dots already on it. [She didnt understand] UGH! It's still making dots! Forget it I'll fix it myself! [I later found out that karen has a master's in computer science. And had built the companies complex sql database, server, and website from scratch. Educated and proficient in your field means your educated and proficient in YOUR field. And does not mean that you have basic common sense.] [link] [comments]  |
| Manger demands account be created Posted: 17 Dec 2019 06:12 PM PST Just some context first, So I work for a big maritime company on the Helpdesk. We usually do a lot of new account creations for new hires. HR has to submit a SAF form before the account can be created. One day had a new manager start and got angry that is account was not created on time. Now the story $IT - Me on Helpdesk $NH - New Hire $MAN - My Manager $MAN1 - New Hire's Manager $HR - Human Resouces Advisor $NH - Hey, I cannot sign into my account on my laptop, ideas? I just started today $IT - Let me take a look, can I get your name (provides name). Ok, let me take a look give me a few moments. After checking see that the SAF form has not been submitted. $IT - Sorry, we have not got your SAF Form from HR yet, so I have not made any accounts yet. Please talk to your manager to see the status of the form $NH - Ok, I will talk to him $MAN1 - Hey my new hire's account has not been created, what's up? $IT - We have not received his SAF Form yet, so I have not created an account. $MAN1 - Can you not bypass the process, the new hire is a manager. $IT - No we cannot bypass the process due to audit policies $MAN1 - Fine, I'll speak to your manager $IT - Ok, you are going to get the same response $MAN1 - Comes upstairs to my manger. I need this account created ASAP, I talked to $IT and he said not possible till the SAF forms come through HR $MAN - That is correct, $IT won't create the account till the form is provided, as per audit policies $MAN1 - Fine, I'll go talk to HR. (Walks away super annoyed) $HR - What can I help with $MAN1 ? $MAN1 - I need this new hire created, IT will not create till the SAF form is sent from you guys. $HR - Ok, let me pull up the form. I see that the form is completed, it is waiting for your final approval and once you approve its automatically sent to IT. $MAN1 - Wait what, I never got the form in my Inbox. The user proceeds to check his mailbox A couple of hours pass by, I finally see the SAF form arrive into our ticketing system. I proceed to create the account and provide access to folders. $MAN1 - Walks up to me, Sorry $IT it's my fault, I never approved the form in my Inbox. I have over 50 unread emails and did not see it. $IT - That is ok, I have created the accounts and sent you the info. The manger of the new hire walks away all happy. $MAN - What was the issue? $IT - He forgot to approve the form in his inbox from 3 weeks ago. Moral of the story, take care of your inbox and manage emails in a neat manner. [link] [comments]  |
| 'Why does my Outlook look different?' Posted: 18 Dec 2019 03:08 AM PST This is the story I always tell people when they ask me what the funniest moment was, working at an IT helpdesk. It's nothing too bad, but I always remembered it because it was just... Silly. So, I was working at the IT desk of a pretty sizeable mental healthcare organisation, when I got a call from a woman who was a Management Assistant (MA). In order to be called a MA, instead of just a normal secratary, you need to have a degree which takes 2 years to get. Furthermore, working with Microsoft Office is basically 50% of your job. The call goes as follows: Me: Good morning, IT helpdesk, this is *insert name here*. How can I help you? MA: Good morning, this is MA. I'm having some difficulties with my Outlook. It looks way different than normal. Could you take a look at it? (Note: every MA in the organization knows that we can just take over their screens, so she didn't ask me to come by or anything). Me: Sure, let me start up my program. *Some unimportant questions about the situation since I need to kill some time until I can view her screen* So, when my program is loaded and I am watching her screen in front of me, I don't see Outlook opened, I just see Word. Me: Uh... Could you open your Outlook for me? (Didn't want to take over the mouse right away) MA: It's opened already, right in front of you! Me: ... But... I only see Word... Quite a long silence. After a few seconds, I see her move her mouse and open Outlook. Which looks normal. MA bursts out in laughter, and I laugh along. MA: Oh my god I am so sorry for calling. Please keep this between us. Me: Haha no problem, and yeah sure, I will (ok I failed at that). Have a nice day! MA: Thanks, you too! MA hangs up. So, not really an interesting or spectacular story at all, just silly, as I said before. MA was really nice about it and we had a good laugh about it the next time I got her on the phone. [link] [comments]  |
| The answer to that is in the notes of the ticket Posted: 17 Dec 2019 12:28 PM PST Network cabling technician in a large multinational corporation. Bureaucracy is bad everywhere but between competing MSPs and the ever-pervasive cover of metrics, I can't even be mad anymore. So this happened: User 1: My IP phone won't boot. [link] [comments]  |
| Posted: 17 Dec 2019 07:49 AM PST TL;DR "The queen will never win the game, for Rumpelstiltskin is my name" $me: obvious $coworker: as baffled as me $networking: this group needs to stop using mind-expanding stuff So, we are in the middle of a migration from one OS to another. This means a lot of system swapping, making sure the applications have landed on the new swapped system and what-not. To know for sure it landed we need to make sure of the new hostname, which is retrievable from the IP-address of the system, which is set in DHCP (or rahter BOOTP they way it's configured here) by entering the MAC-Address of the network card, which is unique. There is a Networking Management tool in which you can enter a MAC-Address and it will spit out wall outlet, room, building, department, switch+port, mac-address, VLAN, IP-address from which you can find the hostname, if the stars align because DNS in here... Nifty bit of kit. However! $coworker: "You have got to be kidding me!" $me: "What is the story today in this circus?" $coworker: "We got a ticket that $SuperImportantReportingTool isn't working on their system after the swap" $me: "That is odd. What is the system number?" $coworker: "ABC123456ZY" I dutyfully check. $me: "Yep, indeed, that should have $SuperimportantReportingTool installed. The IP-address has been entered for install." I enter the system name into the ticket database, retrieve MAC-Address, enter MAC-Address into Network Management tool This I cannot believe, I will not believe, I refuse to believe. MAC-Address entries in here must be unique, as in, there is only one device with that specific address. So if I get several entries with the same MAC-Address, something is severely amiss. I do an export of the tables so I can do some maths on how bad things actually are. It is bad, very bad. Only 60% of the MAC-Address entries are unique. I don't know how this network is even running. This thing has never been cleaned up even once. $me: "$coworker, have a look at this" $coworker: "#$*&^(%&^%$#(&%*^ I knew it was bad, but not this bad." $coworker: "I want a copy of this so I can inform $teamlead why progress is being slow. Every time we have a duplicate, it costs 30 minutes or more to find out what actual IP-address is being leased to the system so we can deploy it properly." $me: "It seems I'll need to print this full colour (RED for wrong) and put it on the door of $networking. What are they smoking???" [link] [comments]  |
| Posted: 17 Dec 2019 04:26 PM PST A colleague call me over. He is having problem running a program. This is a condensed version of what followed. $me='Cavalry262' , $collegue='Struggling collegue' $collegue : I just can't make program X to run. I have opened it 15 times and it doesn't work. $me sits down behind his laptop. The desktop is completely cluttered with files, folders and shortcuts. $me hit the start button type the first few letters off the program hit enter and it start as it should. $me : Can you reproduce the error for me? $collegue finds a file called something like 'INSTALL_PROGRAM.exe' on the desktop, opens it and follow the wizard. He is then surprised program didn't open. $me : You don't need that file anymore, you can delete it. $collegue : Ok so that is the file i need to run ? $collegue proceeds to double click it again. $me notice that the wizard should create a desktop shortcut. It is found hiding under a pile of other icons. $collegue is now confused. He has two files that in his mind should do the same things. Except that one is still named INSTALL_PROGRAM.exe and the other just 'program'. $me makes $collegue delete the install file. $me confirms again that the other icon is the correct one. Since the desktop is so cluttered $collegue slowly drags the remaining icon/shortcut to a clear area on the screen. He is then surprised the icon is not where it was previously hiding and he has already forgotten where he placed it. At this point $me is a little fed up. Seeing that the taskbar is as full as the desktop $me advice $collegue start the program the way $me did it via the start menu. $collegue seem to accept that solution and $me retreats back to $me's desk. Worst part ; $collegue is a sales guy. The company we work at mainly sell software and his job description involves computer stuff like hooking up his laptop to monitors/projectors, finding his powerpoint presentation, and then make our software seem easy to use in front of potential customers. [link] [comments]  |
| Posted: 17 Dec 2019 09:13 AM PST Work for a large national medical company, our IT is always yelled at for not having tickets in for work, despite VP and manager doing exactly that or sidebarring us. This is a tale of such Me=me Vp= end user with problem Mgr= my manager ITVP= VP of IT yesterday: Vp: Excel has been saying "calculating:(8 processors: 23%) for the last 5 minutes just because I filtered results, do you know why that is? Me: is this your 50k line Excel sheet? Vp: yeah Me: I have an idea let me dog a little more. If that days isn't sensitive can you share with me and I'll try 1-2 things before doing anything to yours? Vp: no response Today: Vp: sorry I missed this, not super sensitive and I can send (sent 1.5 hours before I got in). This is why we have a ticketing process so we actually troubleshoot, document and don't just throw money or hardware at a configuration issue. [link] [comments]  |
| Posted: 16 Dec 2019 05:19 PM PST Cast: Cpl M - me, a Corporal, competent I.T. user, therefore de facto I.T. support for my small team (4 Officers, a Warrant Officer, me and a driver, using 3 Windows 3.1 laptops, a 3.1 desktop and a 3.11 network terminal). Maj S - the 2iC. Lt Col B - the boss. Location: A multi-national divisional headquarters in Bosnia in 1996. Maj S shouts through from the next office "Cpl M, my laptops' stopped working" I wander through and take a look; no response on his machine at all. "Sir, is your laptop plugged in?" Maj S "Of course it is, it was working before and now it's stopped". There are precisely 4 power sockets in that office, with 4 officers using 3 laptops and a shared printer (connected via parallel cable to a switch). 2 other officers, Lt Col B and a Capt are both working away at their laptops and the prinetr is printing, so the sockets are likely ok. There is also a stereo playing on Maj S's desk. It is plugged in to one of the sockets. "Sir, did you unplug something to plug in your stereo this morning?" Maj S "Yes but my laptop was still working for an hour after that". "Sir, the laptop has a battery in it. You've unplugged it and ran on the battery and now the battery is flat". I unplugged the stereo and plugged the laptop back in and it now works. Maj S "Huh." I go back to my work. Two days later..... Maj S "Cpl M my bl**dy laptop's stopped working again!" I can hear his stereo playing.... We go through the same scenario again....., explaining again that the laptop has a battery built in that will work for about an hour without mains power. Two days after that..... "Cpl M, come and fix this f***ing laptop!" Music is playing; I walk in, stare pointedly at Lt Col B, unplug the stereo, wave the laptop plug in the air, plug the laptop back in and walk out in silence.... [link] [comments]  |
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