Dead inside. Tech Support |
- Dead inside.
- Got written up for trying to fix coworkers laptop
- You're entitled to losing your partnership
| Posted: 23 Nov 2019 12:25 PM PST First time poster so be kind please. This one is not so much funny as weird. I work in a major US hospital doing a computer refresh project. A few months ago I was wandering around the building we were refreshing at the time and I knocked on a door to be let in. As I walked in I noticed the woman was all gowned up. As I am putting on all my garb, I am talking to her and looking around and while doing so I just happened to see a body bag hanging from the ceiling. As you might have guessed I just happened to walk into the morgue. Where they also happen to do autopsies. Having seen autopsies on TV I thought "Oh, cool". Let me tell you autopsies on TV are nothing like the real thing. I am not one that creeps out easily but I could not wait to get out of there. As a sidebar, I had to go back there a few days later to fix something with the new machine and walked into the middle of another autopsy. I think the next time I go into a morgue I will ask if they are doing autopsies. TLDR; walked into room found autopsy. [link] [comments]  |
| Got written up for trying to fix coworkers laptop Posted: 23 Nov 2019 02:10 PM PST Background: I'm a recent hire at a 'tech' firm that makes solutions. Our data center consists of 3 racks and is in house. Main body: Coworker complains almost every other day about his laptop being unusable, to the point where he cant open a presentation or connect to wifi, this has been a regular occurence even before I joined. One of the IT staffs' solutions is to reboot the router. He's done this 20 times in front of me, the problem doesnt get fixed. One day I decide to take a look at coworkers PC to see if i could help in any capacity. I check his performance monitor and there were some things that needed fixing. RAM usage was high, but he had Win10 on a machine with 4GB ram. CPU usage levels were nominal, no need for repasting. Disk was always at 100%, bingo. Didn't have another hdd in the office so I tried to see if i could provide a temporary fix by installing another stick of memory. I removed it from a laptop that wasnt being used and installed it on coworkers laptop. To my disappointment his machine only accepts DDR3L as opposed to the DDR3 stick i just put in. *sigh* I put the other stick back on the desk next to the donor laptop. Put together coworkers laptop as it was and proceeded to install anti virus as the IT staff doesn't like to for some reason. Admin: "This wasn't your responsibility" Admin: "He's never told us about any problem" The manager has it in for me for some reason but his manager didn't care about the event. He didn't even address it. [link] [comments]  |
| You're entitled to losing your partnership Posted: 22 Nov 2019 09:32 PM PST I used to work at a call center for an big software company, giving support to their customers and partners. This story didn't happen to me but a coworker, Lisa. Before we begin, Lisa was the sweetest person on the team. Never raising her voice and always super nice. She was on the Partner Support Team. Cast Lisa: my coworker EP: entitled partner Ralph: support subdirector And so the stage is set. One day, Lisa was taking calls as usual when a new ticket popped into her queue. She treated it as another case, calling the customer, and seeing what the problem was. Lisa: hi, this is Lisa from support calling about a ti- EP: yeah, I know why you're calling, I opened the ticket. What the hell is going on with my servers and email?? Lisa: well, I'm not sure, but if you would grant me remote access, we could check it out. EP: remote access? can't you see my environment from your system?? Lisa: yes, but it just shows current structure, we can't see what the actual problem is. EP: unbelievable. Fine, you can access it. Lisa: Ok, so can you show me what's going on? EP: you don't know? Lisa: no, the ticket didn't describe the issue. EP: you work at support! You're supposed to know!! At this point, Lisa turns off her cheery disposition and turns on her professional voice. Lisa: sir, I can't know what the problem is, you didn't describe it at all, but I'll know when you show me. EP: listen here (his voice was dripping with condescension) I've worked in tech for 20 years! I've been a partner of your company for 11 years! I am a Gold Partner! That means I get top-tier support from you people! I don't want answer questions, I don't want to hear excuses. Now, take control and find the damn problem!! Now, anyone who's worked in IT knows that when someone starts spouting their credentials, it means don't know squat and only arrived at their position by knowing someone. Also, our team cannot control a customer's computer as it is a breach of security. Lisa: I'm sorry, sir, but I can't control your computer, it's against company policy to- EP: CAN YOU GET SOMEONE COMPETENT ON THE LINE, THEN?! SO FAR YOU'VE DONE NOTHING BUT GIVE ME EXCUSES! ARE YOU REALLY AN IT PROFESSIONAL?? I AM A GOLD PARTNER! I DEMAND BETTER SUPPORT TO FIX MY PROBLEM!!! At this point, EP has broken Lisa. she's sweet and professional, but can't handle being yelled at. Through tearful eyes, she puts EP on mute, takes a deep breath, and says "sir, I'm very willing to help and can run a few tests on your machine, but you have to show me what the problem is." At this point, I can only imagine what EP looks like while shouting expletives and insulting Lisa's intelligence. Lisa professionally says she cannot continue the conversation because he's being extremely unprofessional and has to end the call. EP shouts at her again and hangs up. Later that day, everyone on the team hears about the partner that made Lisa cry and word eventually reaches Ralph. Ralph is one of the subdirectors responsible for all partner interaction in our sector and when he hears about it, he calls Lisa to see who it was. Lisa tries to downplay the situation by saying the man was just frustrated, but Ralph eventually got it out of her and simply said "I'll take care of it." The next day, that same partner sent Lisa an apology email and we noticed his email signature no longer had "Partner" on it. Apparently, Ralph got the recording of the call between Lisa and EP, called up EP, and said "we don't appreciate our partners treating our staff like you did. You have just lost your status as a Gold Partner and have 2 days to take down all "Partner" status on your emails, websites, advertisements, and promotional material." Mind you, losing the partnership meant a loss of tens of thousands of dollars in revenue, loss of all partner benefits (like free software), and being blacklisted from the Partner Network. I eventually heard the call recording myself when I become an supervisor and I don't know what happened to him or his company after, but I can only imagine. [link] [comments]  |
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