Laptop won't wake up and I need a vacation. Tech Support |
- Laptop won't wake up and I need a vacation.
- A too "heavy" loan laptop
- Hotel of Wireless Horror
- The time I made bingo cards for the office
- If I known about that, I would have done it from the start!
- I just need to log in!
| Laptop won't wake up and I need a vacation. Posted: 31 Oct 2018 10:04 AM PDT I need to rat on myself for this one. Wow. For the record, I have 12 years in this industry. I got back to my desk from working a ticket this morning and hit my mouse to wake up my laptop. Nothing. Hit the keyboard. Nothing. Shake the mouse. Nothing. Grab the dock and check the power connector. It's got power. No link lights on the NIC, though. Strange, but, it wouldn't have anything to do with why the laptop won't wake up. Hit the power button on the dock. Nothing. Hit it again. Nothing. Go to hit it a third time when I finally spot the problem. My laptop's not on the dock. No where near it, in fact. No, my laptop was still in my laptop bag. I need a vacation. [link] [comments]  |
| Posted: 01 Nov 2018 12:15 AM PDT I originally posted this on r/ChoosingBeggars but thought like my other post you guys would enjoy this one too. After a few days I'm more calm about it then I was when writing the following. Good morning/evening/afternoon/night reddit! So I've posted here before with something that happened at my intership at a IT servicedesk. Here I'm back with another story that happened recently. Some eleboration on the company if you haven't read my other post. You could skip this part if you'd like: The company issues laptops to every employee, these laptops are however still owned by the company. You have to give them back once your contract is terminated. If a laptop breaks for whatever reason you get a loan laptop until your one is fixed. You can choose to not get a loan one but you can't pick between them. We have older models ready as loan laptops and no other ones(No exceptions). So this lady a bitlocker key issue, she called ahead and told us she had to enter an unlock key. Sure, this happens from time to time and we could fix this within an hour if she came by. So we asked her to come by so we could fix the issue, as giving this key over the phone wouldn't be feasable. She said she could not come by because of an injury she had. After a hassle and about 5-10min of talking about that it just wouldn't be possible without her coming by she said she would get her husband to take her. Because with her injury she couldn't drive. So she arrived about 15-20min later looked just fine but alright not all injuries show that you are actually injured. So without issues she threw her company issued laptop on the table and said to fix it. So I took the laptop and said it would take about 20min to retrieve the key. As we need another employee to get them for us, that person was at a different location so I had to send a skype(Yes we use skype for business) message to him and had to wait. Calling wasn't possible as he wasn't at his desk and didn't have a cellphone with him. So I told her all of this and said: "Ugh that takes way too damn long, just get me a loan laptop so I can atleast work! And keep the laptop here!" Uhmm okay I responded with: "It's company policy that for fixing software related issues that take less than an hour that the employee stays with us incase we need you to test things." She declined and insisted she had to go for about 10 minutes which ended with her calling her supervisor. Which is fine I suppose, so I called mine to make an exception for her as I was having a difficult day. My supervisor approved this, she came back mad almost threw her phone into my hand and said her supervisor was on the phone and I had to talk to him. I said that my supervisor already approved us keeping her company issued laptop until hers was fixed. "Ow okay then, hurry up so I can go", she took the phone back and I just started getting a loan laptop out of our storage. I came back and instantly she asked: "Uhmm, is that laptop heavier than my current one? I can't carry heavy things now!" These laptops were indeed a bit heavier, about 1.2x heavier. So I said: "Yes it's a bit heavier.", she didn't even try she used one finger to lift it a bit and said: "No we can't do this! It's way too heavy! THIS WONT WORK!!". I said this is the only loan laptop we have. She did not agree: "Uhmm no I **need** to work with a laptop! Get me a different one.". I insisted that this wasn't possible so I took the laptop back. She just instantly went away leaving her laptop there and just saying: "I'll contact my supervisor about this, awful awful service. Can't even consider that not everyone is a f*cking body builder." Well, fine I guess! Leave without a laptop, I can continue doing my job just fine. I did send my supervisor a mail about this whole thing so he would be prepared to get an email about her supervisor about this. I was a bit agitated about this afterwards as I was also this a student and an intern and this made me very uncomfortable. [link] [comments]  |
| Posted: 31 Oct 2018 12:22 PM PDT Do you like to read in Chronological order? Here is the Index
$Selben: Me! At the time a recently appointed Tier II helldesk helpdesk technician for a mid-sized company, very skeleton-crew helpdesk 10 of us total for 24 hour coverage (not including supervisors) to support 2500+ company-wide. $Sup1: Previously in sales no IT background and causes more issues than they solve. $VP: VIP of the sales team. $Buddy: Local IT... Buddy.
Thunder sounded, and lightning flashed, causing the lights to flicker and create shadows on the high ceilings. An older styled chandler clinked as it swayed from the breeze of doors opening and closing. The room had that strong odor you get when too many people are in the same place $Selben was at the entrance of the room. He was sitting behind a rickety collapsible table supplied by the hotel. $Sup1 had created a banner for the table: "Meet and Greet IT!" in Comic Sans. $Selben shuddered as he tried to take another sip of the stale coffee-like brew, but set it back down, the burnt taste making his tongue recoil. The $Company was having a sales conference and $Sup1 had come up with the idea to have someone from IT be there to have a "presence" and introduce some upcoming plans. Unsurprisingly, it had turned into everyone asking for IT support. $Selben was alone so he had to tackle them all on his own. User after user kept coming up, but he finally got a break when the actual meeting started. With only stale bagels and burnt coffee around, $Selben was just waiting for it all to end. His countdown to escaping was interrupted when the doors opened back up and one of the sales VPs approached him.
The machine was more than several years old, and in dire need of
With that, $Selben hurried over to the front desk and asked to speak with their IT department. The front desk was insistent everything was working fine. $Selben pointed out she was wired directly to the network and had to explain that the wireless network was separate. Eventually he managed to get her to call, and their local IT appeared instantly from around the corner.
$Selben's eye twitched
$Selben bit his lip and showed him $VP's laptop, which he had brought with him.
$Selben's eye twitch intensified.
$Selben returned to his spot to find 15 angry [link] [comments]  |
| The time I made bingo cards for the office Posted: 31 Oct 2018 05:31 PM PDT A couple of years ago, I found myself on the party planning committee for our accounting office. Joining this committee proved to be my first mistake. The summer Olympics were approaching, so the team thought up ideas for an Olympic themed party day. We had a lot of great ideas, including healthy snacks, an office lunch and playing some games with our coworkers. Silly me thought up a crazy idea for the party. We could play Bingo! The plan was to create the Bingo cards in Excel. Here's how it would work. I would create Bingo cards for the office containing images from the Olympics. We would then email these Bingo cards to the office, and employees would check off squares if the picture matched the name of the sport. i.e., A1 contains a picture of synchronized swimmers. If we called "Synchronized Swimming", and you found the square, then you check it off! For this to work, we needed to randomize the sport order on each card. I also didn't want people getting help from their neighbors, so I added a little complexity. Each sport would have 5 pictures associated with it in the database. It would look like this: etc. Starting at A1, the program would execute two steps:
The program repeats these steps 24 times for a 5x5 bingo card with a free space in the middle. (Yes, I was very bored). Bear in mind, with 24 sports and 5 images per sport, my images database contained 120 total images. This means I could generate bingo cards that had both unique sport orders, and the sports chosen would have different images than other cards. Using this program, I generated 80 bingo cards for our office. Unfortunately, the two "lead girls" on the planning committee wanted to call out the bingo spaces. I agreed, reluctantly, and gave them clear instructions on how the game would work. "Okay, I've already distributed the cards to the office. All you have to do is call a random sport and let our coworkers find the sport on their card. If someone calls BINGO, you'll need to check their cards to make sure they were accurate." I know the tech side is complicated, but the actual execution of the game would be fairly straightforward, right? No. It was not straightforward. It was the most convoluted mess I've ever seen in my life. This whole game was done over office email. The girls decided that the game would be more fun if instead of calling sports by name, they could copy and paste images directly from the database to the email and ask people to find that particular image on their card. They thought it would be too complicated to ask people to know which sports were which. Do you see where this is going? If the game was administered as intended, after 24 "calls", every employee would have checked off every square on their cards. Why? Because after 24 calls they should have found each of the sports on their player cards. However, instead of asking people to find 1 sport out of 24, they were asking people to find 1 image out of 120. With 24 spaces per card, players could go dozens of rounds without finding 1 image out of 120 on their card. I was stupid enough to attend a meeting when the game got started, and only discovered the error an hour after the game started. I tried to explain to the "referees" why this game method wouldn't work, but I was basically told to shut up. At the end of the day, the game lasted several hours. Employees, managers and the party committee complained about flooded inboxes for a stupid game of Bingo, and I never did anything fun at the office again. [link] [comments]  |
| If I known about that, I would have done it from the start! Posted: 31 Oct 2018 12:55 PM PDT Started as a Junior Tech Support at a firm just over a month ago where there is one professional who does things VERY old school. Keep in mind that no matter how old school this lady is, ALL of her correspondences are done through email on her laptop. So she knows basics.. or so I thought. I'll be T - Tech And she'll be OS - Old School Got a ticket from her a few days ago about "Google not working". Hm, okay. Probably disconnected herself from wifi somehow, easy fix. Upon seeing her computer it was obvious that IE was opening to "http:///" as the default page and so I switched it back to "Google", opened it and closed it a few times to verify that it was working properly and went on my merry way. A couple of hours later, same ticket comes through. Odd, but same solution and same test. Working...? And then finally a third ticket comes in. Weird. Word comes in that some other users are experiencing that specific issue. Force the GP update on my computer and sure enough, same thing. Problem found. Policy is not controlled by us, but a different office's IT dept. and so I go back to the original ticket creator and tell her that until we resolve this, she'll have to manage by typing Google into her search bar. OS: "Typing Google?" T: "Yeah, like this." So I take over for a sec and type in google and hit enter. OS: "Oh! Had I known I could do that I would have done that from the beginning!" *Facepalm* TL;DR - GP was pushing IE to reset its saved homepage to "http:///". User coddled by having the homepage direct to Google forgot that the URL bar existed or that typing a web address was a real thing. [link] [comments]  |
| Posted: 31 Oct 2018 02:52 PM PDT Background: I work for an average sized law firm doing general tech support (mostly taking phone calls) Me: me LOU: Locked-out user Me: Help desk, this is UrAltAccount. LOU: Yes, I need help, I can't seem to log in. I restarted too and it still doesn't work! Me: Okay, no problem. Just give me a moment to check and see if you are locked out. I can reset it for you if so. LOU: I reset my password last week and used it plenty up until now, I don't understand why it simply isn't working anymore. I am definitely typing it in correctly. Me: Well sir, I am not seeing your account status as locked out, do you mind if I remote onto your machine and see what's going on? LOU: Go ahead. Me: *remotes in* Me: Okay, I am connected, please show me what you are currently doing to log in *Nothing happens on the screen* LOU: Okay, I just tried again and nothing happens. Can you just log me in already?! Me: I am afraid I can't do that, but I noticed the password field is still blank, are you sure you are typing it into the right place? LOU: Well the keyboard isn't working but I still need to log in! ... ... ... Me: Okay, are you on a PC or a laptop sir? LOU: Laptop, but why does this matter? I just need to log in! Me: wireless keyboard? LOU: Yes... Me: If you can, please un-dock and re-dock the laptop and then try again in a moment once the monitors turn back on. *Remote session ends as he un-docks his machine* LOU: Oh... *click* Me: *sigh* [link] [comments]  |
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